Spartan Invest, LLC

Complaint: [redacted]
I am rejecting this response because:I don't agree with document #3 trade in sheet that is signed [redacted].  All documents on 3/28/15 are signed with just @[redacted].  I never was presented with that sheet and I am sorry to say that I don't have the document in my paper work.  Mr Marcus D was not at the dealership that day and doesn't what really know what conspired.  He can only assume that all procedures were followed.  I don't want to hear that it took me 5 months to reach out to Kia. again, I never got a call from upper management for 2 months only to promise me that Mr Marcus D would call me back.  After calling again I got a call 2 weeks after from the sales manager.  I wasn't satisfied speaking with him.  I called again no responses which brought us to over 4months of my trying to meet with upper management to get these questions answered.I would appreciate Mr Marcus explaining how the kia Sorento depreciated $5,000 in 30 days.  No one ever mentioned the word trade-in to me.  I was returning the car after 30 days and expected that there would be charges involved.  All that was presented to me was a verbal by the salesman that it would cost me an additional $8,000 to leave with the car.I am still willing to meet with M to review and negotiate this transaction. I believe that this was a poor sales management decision.      
Regards,
[redacted]

To whom it may concern,This complaint was initiated one week after the customer purchased the vehicle. The customer indicated in his complaint that he was in fact given a "30 day" temporary tag and registration which would have expired tomorrow 9/22/2016. Given that we had 30 days based on the...

customer’s account in his complaint to complete the documents associated with his transaction, we already completed all the necessary documents and the customer was in fact delivered his new permanent plates and vehicle registration last week. I am not certain why he would in fact even generate this complaint as he stated that he had a temporary 30 day registration and his concern should have been if we in fact didn’t have the documents completed within the 30 days. Fortunately, everything was completed as it should have been within the time period allotted. I still am dumbfounded by the nature of this complaint especially since it was initiated less than 1 week from the original transaction date in which his temporary 30 day registration which at that point still had 23 days remaining?Thank you for the attention to this matter but we consider it closed as we never had any faults during this transaction. Marcus D[redacted]General ManagerTurnersville Kia[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer can come and pickup the check as promiased by Management.

Attention Revdex.com of SJAt this time, the Dealership has made every effort to resolve this situation amicably without incident.   The customer's rejection isn't applicable here as we made no offer to this customer other than to resolve the issue amicably which the customer chose not to accept that option.The vehicle was never returned as promised by the customer multiple times due to damage that the customer caused and was attempting to hide.  Turnersville Kia will no longer communicate with this customer.Please close this matter as there isn't any resolve to this.  We have a vehicle with extensive damage that the customer caused and attempted to hide.  The customer has their vehicle back and drove our vehcile free of charge for over 2 weeks and caused extensive damage to.  Thanks for your assistance with this matter.Marcus DGeneral ManagerTurnersville Kia[redacted]

Complaint: [redacted]
I am rejecting this response because: the business provided the Revdex.com inaccurate information.  The business states it was a thirty day temporary tag. When in fact it was  a twenty day temporary tag.  I had to park the car in the garage and couldn't drive it until the paper work was completed. The complaint was initiated after one week because I was told the paper work was already sent. When I checked with the title company they said they had not yet received it.  That was on 8-23-16.  The tag was schediled to expire approximate;ly ten days later and it appeared nothing had been done.  On approximately  8-28-16 or 8-29-16 the title company informed me they got the paper work and was sending it to [redacted]  But they cautioned me it might take [redacted] two weeks to process it.  In fact I did have to park the car in the garage even though I made a payment on it because the tag had expired.I am dumbfounded by the response from the business.  I would think they would just say they were sorry for such a long delay.  Seemingly it appears to me that the business is now punishing me for wanting to get my car registered,  by witholding the $1744 money they owe me.  It clearly states on the IOU $1744 check to customer when finded.  The car was funded in late August because I got the car payment bill. When I purchased the car, I asked at that time when I could expect a check.  I was told anywhere from 2-4 weeks once the car was funded. I called the next dayy and asked the same question and have called several times since then.  I also have written the dealership requesting these funds.  As of this date no money was funded to me by KIA of Turnersville. To help expedite this I have contacted USA Gloucester County Consumers Affairs.  I have also contacted the CEO in Soouth Korea.  I should have had the check 2-3 weeks ago.  If they have some reason for not providing the check they have not called me and told me the reason.  Their lackadaisacial attitude and actions seem to indicate a problem with them. I can't further guess what they are doing but I should have had the check by now.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:At no time was I told that the trade in value for  the Sorento was going to be 22,500. I did not sign a trade in sheet for $22,500.  I did sign a trade in from for my 2011 sportage.  I would like to see a signed trade in form with my signature for the Kia sorento for $22,500.Again used cars only depreciate about 10 to 15% over a year.No one talk to me about a trade in amount just that it  I would cost me $8,000 to leave with the Sportage 2013.  What is my next step?
Regards,
[redacted]

The customer can schedule the appointment to have the lugs removed as requested. Turnersville Kia will do this as a one time "Good Will" gesture even though we were never given the opportunity to offer this resolve before the customer went to the Revdex.com and complained. It is truly disheartening that...

the customer just realized they didn't have a key for the wheel locks after having the vehicle for almost 2 years?  That basically means no service had been performed on this vehicle in that length of time?  Something doesn't seem right in this case.  Turnersville Kia will take the high road and remove the lug nuts as requested.  Marcus DGeneral Manager

The customer brought the vehicle in for a check engine and temp light on.  She was informed that there was a diagnotic charge upfront before completeing any inspections on her vehicle as she was out of the factory warranty and had over 229,000 miles on the car.  She agreed to the...

charges, signed and authorized the work.  Final diagnosis was that her vehicle needed a new water pump and she choose to declined the repairs at that time.  At no time did Turnersville Kia diagnose or work on any apsect of her vehicle that would involve her engine oil.  Upon further review of her service history, it appears that her oil hadn't been changed since the vehicle had 182,794 miles on it and the car now had 229,113.  It is suggested that the oil be changed every 3750 miles and it had been over 46,319 miles since her last oil change which would explain the lack of engine oil in the vehicle.  I hope this clears up any misconception of the work that was completed by Turnersville Kia. Respectfully, Marcus D[redacted]General ManagerTurnersville Kia

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This business is still lying about the situation after reporting the car stolen.  They picked the car up from the police station. They returned my old vehicle back to me with no title. These scam artist will continue to do this to people unless they are held accountable. They will be hearing from my lawyer in regards to their YoYo scam.  It is unfortunate that the state allows these companies to do what they do, there is no way I was driving around in a car for 2 weeks if I wasnt approved and legal.
Regards,
[redacted]