Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is the same offer I received over weeks ago and I told them it was unacceptable thenNot to be too blunt, but they are lyingI made an appointment and paid for it in Novenber of After multiple cancellations they finally showed up on MayI should have known better, but the technition seemed nice so I scheduled the workI NEVER said that my driveway needed resealingThey looked at the pictures I provided and told me that since they felt the driveway needed resealing that they would only have to pay 1/Their attitude was since it needed sealing they were only going to pay 1/My driveway does not need sealing and I had no intention of doing it this yearThey also NEVER had anyone look at my driveway and are making up that priceI am not sure if there was a slow up on your end, but I suspect they took the full six weeks to get back to you just like they took over months to complete a couple of hours work for meThey are also lying to you just like they did to meOne last thing that I noticed they did not comment onThey sold me a container of sealer that I was told if I didn't by now would cost me 4x as much laterI know have a can of sealer sitting in my garage and an unsealed chimneyI want to reiterate, I never said my driveway needed sealingThey never got an estimate on my driveway.These people are scam artist and I do not want to see this happen to anyone else Regards, [redacted]
We had received a complaint about the oil stain the driveway, *** *** had sent us a picture via email so we could see itHe had discussed needing to get the driveway sealed at some pointWe called a few different driveway sealing companies and they are the ones that gave us the quote/ price for sealing the driveway*** *** was the one that gave us the dimensions of his driveway so that we could collect and get an adequate quote. We again apologize for any inconvenience but are still willing to cover the cost of 1/of the driveway as this is the part that our truck had dripped the oil onAttached is the picture that *** *** had sent us of the oil stain along with the dimensions of the drivewayWe are still willing to get this done for the customer, but feel we would not be responsible for the entire costIf this is something that you would like to get done please feel free to contact us
We apologize for any inconvenience to you in regards to our busy scheduling. There are many factors that were due to having to reschedule your initial sweep or repair, weather is a huge one, and other jobs that we had previously scheduled ran late and needed to complete them. If there was any...
reason that we would not be able to come out to complete service the office always give the customer a call to let them know. We do work in block format of Am and Pm appointments, not an exact scheduled time. We initially were are your home to complete your chimney sweep on 5/7/15, this is when we had left he customer a quote for recommendations to fix your chimney. [redacted] had called to approve this work to be done. We came out on 5/15/15 and 5/16/15 to do the work, we completed the entire job on 5/20/15. We pride ourselves in our work and we wanted to make sure that when we did your chimney that it was done the correct way and looked great when finished. The work was authorized by the customer, completed by Sparks, and paid for in full. As for the cigarette butts and toilet issues, we can only assure you that we have spoken with our technicians about appropriate behavior and manners while on a job site. The oil stain in your driveway that was left by one of our trucks was addressed as soon as the customer had called with the issue. After speaking with [redacted] and seeing the pictures that he provided we went ahead to look into quotes for getting this fixed for the customer. He stated that he was in need of a driveway sealing "anyways". The office Manager called around for quotes in order to take care of this issue. We found out it that would be a total of $75.00 to get his entire driveway sealed. Since the stain was left on 1/3 of the driveway we offered to pay for 1/3 of the cost. We still in fact offer to pay this cost for the customer in order to take care of this issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never informed that the charge was non refundable. It was explained that it needed to be charged to set up the service call, but never stated it was non refundable. I was told I would be called soon with a time for service. After waiting a few hours with a non operable furnace I called another company to see if they could come fix the issue. In past dealings with sparks I felt more comfortable paying someone else to fix it. I called to cancel the service call because someone else said they would be out within the hour and sparks still hadn't called to say when they were coming. When I called the answering service they said they had no way of knowing when someone would be out. Being the last time the furnace was red tagged by the gas company and it took sparks 4 days to come out and fix the issue I couldn't risk waiting. Not at any point was I told canceling the call was non refundable. The company who fixed the issue also stated in tgier work order that the issue was due to the instillation not being done to mfg code. This is the second time a problem has occurred because of improper installation by Sparks. That being said I am requesting the service charge to my card (for a service call that did not happen and was not yet scheduled) and the fee from the other company to fix the issue be refunded(not to include that company's service fee) . Failure to do so will result in a suite to have the whole original job refunded. There are multiple documentations of install not being up to manufacturer specification which is stated in the original work order/receipt that the job would be to code. The owner and his employees have had multiple accounts of dishonesty and unprofessional business practices. Seems to be a pretty consistent issue on business reviews everywhere you look. I am beyond disgusted and can't believe I am having to go through this again. Regards,
[redacted]
The Customer called to schedule a gas furnace maintenance, when we book appointments we always ask what type of furnace they have, natural gas, propane, fuel oil and is it forced air or a boiler. Mr. [redacted] stated he had a gas furnace. When our technician arrived he collected the Groupon and...
proceeded to look at the furnace. He saw that it was fuel oil and informed Mr. [redacted] that there was a $100.00 up charge for the fuel oil, which included an oil filter and nozzle and informed Mr. [redacted] before we stated any work. Mr. [redacted] agreed to pay the $100.00 up charge and we did the work. He signed the invoice, he was happy (please see attached) and only after the fact did he try to get the refund by trying to find the loophole. We do not advertise all our company policies and procedures, and we always reserve the right to refuse service from anyone, at anytime for any reason. Mr. [redacted] was well aware that the Groupon did not cover the service that he wanted and we gave him the opportunity to cancel and refund his Groupon. He agreed to have us do the work at the agreed upon price. I feel Mr. [redacted] should apologize to us for having a negative attitude and being very rude.
We have spoken with Ms. [redacted] on numerous occasions in regards to the issue with the 3 wire pilot burner. It appears that we had received a faulty part from our suppliers. Once this was brought to our attention we had offered to come back and replace it, at this point she already had someone else...
come out from another company and do so. So what we have offered the customer is a refund on the 3 wire pilot burner which cost $137.00+tax. We did go out to her home and complete a full Furnace Maintenance as well as an Air Conditioning Maintenance, so those charges do still apply. Refrigerant was also added to the AC system which was authorized by the customer, those charges also still apply as we completed that service. We still stand by our offer to refund her for the pilot burner at the cost that she paid. Attached is a copy of her work order, all work was authorized, completed and paid in full.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Response taken by phone:We completed the job on the date that she stated. We were delayed in responding the second time because of the weather. When we did respond to check the leak, our techs found that the crown and animal cap that we installed had no issues. Ours techs were...
willing to do further inspection of the roof. At that point her language became abusive and the techs told her they were leaving. We will not have any further contact with this consumer as she requested.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the same offer I received over 7 weeks ago and I told them it was unacceptable then. Not to be too blunt, but they are lying. I made an appointment and paid for it in Novenber of 2014. After multiple cancellations they finally showed up on May. I should have known better, but the technition seemed nice so I scheduled the work. I NEVER said that my driveway needed resealing. They looked at the pictures I provided and told me that since they felt the driveway needed resealing that they would only have to pay 1/3. Their attitude was since it needed sealing they were only going to pay 1/3. My driveway does not need sealing and I had no intention of doing it this year. They also NEVER had anyone look at my driveway and are making up that price. I am not sure if there was a slow up on your end, but I suspect they took the full six weeks to get back to you just like they took over 6 months to complete a couple of hours work for me. They are also lying to you just like they did to me. One last thing that I noticed they did not comment on. They sold me a container of sealer that I was told if I didn't by now would cost me 4x as much later. I know have a can of sealer sitting in my garage and an unsealed chimney. I want to reiterate, I never said my driveway needed sealing. They never got an estimate on my driveway.These people are scam artist and I do not want to see this happen to anyone else.
Regards,
[redacted]
Sparks Monroe received Pictures of the repair on [redacted] from Mr. [redacted] on 1/18/16. Mr. [redacted] and the office discussed that we would return to skim coat his chimney from the roofline to the bricks. This repair needs to be completed in dry, warmer weather. He agreed this would be...
fine. We do not have a tentative date yet as we are playing phone tag, once we are able to connect we will get him our on calendar to get this completed for the customer. All our appointments are scheduled Monday- Friday in 2 blocks, either the AM block from 8-12p or the PM block from 12-5pm. I have also emailed the customer on 1/29/16 stating this as well.
Our technicians were out to the customers home on 7/27/15 at [redacted] at 910am for a service call, they were at the home till 940am diagnosing the issue with the Air Conditioner. They recommended that the contactor needed to be replaced. The technicians...
got authorization and approval from Mr[redacted] to replace this part. They went out to our suppliers and picked up the part and returned to the customers house at 355pm and were finished and paid in full at 445pm. The total cost of the part that was replaced was 159.95+tax. This is not just the cost of the part, there are a lot of different items that are included into that price. These include the cost of the part, labor, installation, and the trips that it took to get the part as well as drive back to install it. This was all done during a service call, which puts the customer at priority. All the work was quoted, authorized and replaced for the customer. Attached are the signed copies of each invoice from the work that was preformed that day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted]
The issue is we purchased a [redacted] in November. A travel fee was never mentioned prior to this. My complaint is we had at least 6 different rescheduled appointments since November and each time this vendor was a no show. It is now August and when we called to schedule an appointment he brought up the travel fee which was news to us. I called this gentlemen to reschedule and he told me that there would be no service fee as he had no intentions of doing the job. At this point I responded that I was reporting him to the Revdex.com and he hung up on me I called two more times and each time he hung up on me. At this point he called my place of business to speak to an owner to tell him an emoyee was making personal calls on a business phone. As I write this it seems like a childish conversation. In the end all we wanted was our chimney cleaned and for the vendor to honor the [redacted]. [redacted] had refunded our money (59.00). I know you only answer to complaints filed with the Revdex.com but this vendor does not honor his commitments and I would like to have this on record. It takes time and gumption to follow thru a process to bring attention to a shoddy unscrupulous contractor. There in lies my point. I just want this on record. This is not the first time this vendor has done this. My word to him. Stop [redacted] people .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear Revdex.com,Instead of the business addressing the fact that I was lied to by their technician, they are hiding behind their contract. I feel violated as a home owner. I am a single mom, doing everything I can to keep my home safe and this company is supporting the use of scare tactics and lies by their technicians. The delay initially was not due to waiting on the insurance company, I was waiting on a company called Neighbors Work (NW) I was actually trying to get a loan to pay for both issues that Sparks said needed to be addressed immediately, which combined was over 3k. NW has several steps to their application process that takes several weeks. It was during that time I had the person who maintain my furnace for 11 years ( which thankfully I did not sign a contract with Sparks). He is the one I would have hired to do the furnace work if it had actually been needed. He stated that the work the Sparks technician said was DIRE, that I had to have done immediately and quoted over 2k for, was not needed. All that was needed was the vent cap. He then checked the chimney at my request and found minor repairs that were needed, but not the major repairs that the Spark technician said was needed. He suggested I get another opinion on the chimney since he admitted this was not his specialty. I then had ANOTHER company come out to get yet another opinion and he checked both the furnace and chimney as well. His opinion mirrored the second opinion, not Sparks'. At this point they can keep the deposit and I will chalk it up to a lesson learned, but I should not have to pay them a penny more. They are supporting unscrupulous practices and to say I am disappointed in the service would be a serious understatement.[redacted]
Mr. [redacted] called Sparks Monroe in the early Am of 1/21/16 requesting a service call at his home at [redacted]. A service call was explained to Mr. [redacted] as there is a fee associated with this, it is $89.95+tax= $97.15. He authorized this fee and gave a credit card over the phone...
to pay this, policy for service calls is that we take payment over the phone prior to dispatching a truck out. He agreed and paid. We informed the customer that we would fit him into our schedule today and give him a half hour heads up call when we are on our way. Mr. [redacted] called the Sparks office at 11:30am to cancel his service call, our technicians had him as thire next customer and call for the day. The office Manager spoke with Mr. [redacted] and explained to him that the service calls are NON- Refundable. Since he needed his annual maintenance done, we offered to put that cost towards a furnace maintenance service. His Furnace was installed by Sparks on 2/21/14 and to date he has had no maintenance preformed. Yearly maintenance is required to be done annually by Sparks Monroe in order to keep up the warranty. He stated that he has already previously had it done by another company. He did not mention at any point that he had another company come out to fix any issue. If Mr. [redacted] would have had Sparks Monroe come out, he would have been in warranty and would not have paid someone else fix his issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Sparks does not comment on the service charge that also was paid to the amount of $89. Just what does that cover if not the items that were listed in the response?Richard Denison
Ms. [redacted] was scheduled for an appt on January 3rd 2018 in our AM block of 9-1pm. We were unable to make it out to her that day in the window appt scheduled due to a very high volume of customers with No heat emergencies. The weather has been very cold and no heat emergencies take precedent over all...
scheduled maintenance calls. The technicians did arrive at her home later in the day when the customer was not home. They did leave a sticker on her door. Ms. [redacted] called the office the next morning January 4th to make an appt for her Furnace Maintenance to be completed. She spoke with the Office Manager that stated we would try to get her on the dispatch for that day (the 4th) since we missed her appointment the day before. The Technician called a half an hour before they were due to arrive at Ms. [redacted]'s home on the 4th for service. She was at work, but the technician waited for her to come home. He arrived at 12:15pm for service. When Ms. [redacted] made the appointment with Sparks Monroe for her Furnace service she had stated that she had a $40.00 off coupon. When we finished service and went to cash her out she stated she did not have the coupon printed . The coupon is on our website at www.SparksMonroe.com (a copy of the coupon is attached) On the coupon it states : "Gas Furnace Maintenance $40 OFF, Regular price $99.95. Must print out and mention when calling. Can only use 1 coupon per service- Sparks Monroe". Ms. [redacted] was upset when the technician cashed her out for full price of $99.95+tax= $107.95, this total she paid by credit card. She then signed the invoice authorizing the work that was completed and the fees (This invoice is attached). The Office Manager called Ms. [redacted] in regards to this issue and her wanting us to honor the coupon. I informed her that on the coupon it states it must be printed out.. which she had not, therefore the technician had to charge her full cost for the service that was done. She was upset, but stated she did see it needed to be printed, but was adamant that we honor this even though the coupon was not printed. I told her that we could not. She became irate and started to make threats of leaving us bad reviews about our service and customer service . I informed her that it's just like going to [redacted] and stating you had a coupon but forgot to print it or bring it, they would not honor it just as we would not. All Documents are attached for your review.
The reason for the $100.00 charge is because the repair to her unit was $569.02 plus the $100.00 service call fee. The service Manager waived this fee as a convenience to the customer. The Furnace failed due to lack of maintenance. We have mailed out the certified bank check as of August 9th 2016...
(please see attached copy of the check). The office manager mailed it to her address at [redacted] on this date. We verified from the credit card company that we did receive funds for that transaction, at that time we did issue the $100.00 check to her. She should have received this by now.
Ms. [redacted] was the one who contacted Sparks Monroe, we did not seek her out. She stated that she feels like she was lied to by the technician, we can assure you that she was not and we stand by our assessment. A contract is a promise between 2 parties, we have kept our promise to her, Ms. [redacted] has not kept hers. If Ms. [redacted] was unable to pay for the work because of waiting for a loan, insurance, or other means of funding then she should have not entered into a contract until she was sure the funds were secured. Ms. [redacted] admits that her furnace man was not a chimney specialist. We have not had any communication with or contradictory opinions in writing, and it is very easy to Monday morning quarterback people. We have time and effort secured in this contract and would like the consumer to keep her word. It is unscrupulous for a consumer to enter into a on contract on August 6th 2015 and then on 8/10/15, 9/3/15, and 9/17/15 was contacted by our office, and all these times she did not mention that she wanted to cancel the contract until she found out that she would not have funding for this job. Once she realized she did not have the funds to pay for this job she is trying to say that we are the bad guy. It would seem to me that the issue has more to do with her being unable to pay rather then our lack of experience. When our office contacted Ms. [redacted] on 8/10/15, which was with in the time frame allowed to cancel the contract she did not express any desire to do so. Our desired settlement would be for Ms. [redacted] to meet her obligation under the contract signed and authorized by her, and to allow us to complete the work to avoid any unpleasants, such as Sparks putting a Lien on her home. or 18% interest, or 33 1/3% plus court costs should it have to be turned over to our attorney. This information is also listed on the contract signed by the consumer listed clearly on the back and front. I have attached a copy of this for you to review with our response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.If we review the goupon file attached, nothing related to furnace type is described in the files. So it is reasonable to assume it works for all furnace type and thus I should not have paid extra.The bussiness is giving the false claim that they did not know it is an oil furnace. When I made the appointment on the phone, they actually did not ask me about the furnace type at the beginning, it was me who told them it was an oil furnace in that appointment phone call. They can review the recording of their service record and realized that they already knew it before coming in. Reviewing the recording should make things clear. I also fully welcome the upload of that recording for the review of Revdex.com.The bussiness is also making the false claim that I was happy with the service. As stated in the complaint, the furnace were already apart when they told me they charge $100 extra and I had no choice but to give the money since this is the 1st time owning any type of furnace. The service report uploaded by the bussiness does not reflect anything they is claiming either away from the fact that they did charge me $100 more than they should have. Moreover, as mentioned in the complain, before me giving out the money, they kept assuring me that there is a statement in the groupon somewhere specifying the furnace type. But it was not there. This is not a loophole like the bussiness is wrongfully accusing. The bussiness give false claims in the groupon and charge extra after things are apart while I am only asking for what the original contract, the groupon, states.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is the same offer I received over weeks ago and I told them it was unacceptable thenNot to be too blunt, but they are lyingI made an appointment and paid for it in Novenber of After multiple cancellations they finally showed up on MayI should have known better, but the technition seemed nice so I scheduled the workI NEVER said that my driveway needed resealingThey looked at the pictures I provided and told me that since they felt the driveway needed resealing that they would only have to pay 1/Their attitude was since it needed sealing they were only going to pay 1/My driveway does not need sealing and I had no intention of doing it this yearThey also NEVER had anyone look at my driveway and are making up that priceI am not sure if there was a slow up on your end, but I suspect they took the full six weeks to get back to you just like they took over months to complete a couple of hours work for meThey are also lying to you just like they did to meOne last thing that I noticed they did not comment onThey sold me a container of sealer that I was told if I didn't by now would cost me 4x as much laterI know have a can of sealer sitting in my garage and an unsealed chimneyI want to reiterate, I never said my driveway needed sealingThey never got an estimate on my driveway.These people are scam artist and I do not want to see this happen to anyone else Regards, [redacted]
We had received a complaint about the oil stain the driveway, *** *** had sent us a picture via email so we could see itHe had discussed needing to get the driveway sealed at some pointWe called a few different driveway sealing companies and they are the ones that gave us the quote/ price for sealing the driveway*** *** was the one that gave us the dimensions of his driveway so that we could collect and get an adequate quote. We again apologize for any inconvenience but are still willing to cover the cost of 1/of the driveway as this is the part that our truck had dripped the oil onAttached is the picture that *** *** had sent us of the oil stain along with the dimensions of the drivewayWe are still willing to get this done for the customer, but feel we would not be responsible for the entire costIf this is something that you would like to get done please feel free to contact us
We apologize for any inconvenience to you in regards to our busy scheduling. There are many factors that were due to having to reschedule your initial sweep or repair, weather is a huge one, and other jobs that we had previously scheduled ran late and needed to complete them. If there was any...
reason that we would not be able to come out to complete service the office always give the customer a call to let them know. We do work in block format of Am and Pm appointments, not an exact scheduled time. We initially were are your home to complete your chimney sweep on 5/7/15, this is when we had left he customer a quote for recommendations to fix your chimney. [redacted] had called to approve this work to be done. We came out on 5/15/15 and 5/16/15 to do the work, we completed the entire job on 5/20/15. We pride ourselves in our work and we wanted to make sure that when we did your chimney that it was done the correct way and looked great when finished. The work was authorized by the customer, completed by Sparks, and paid for in full. As for the cigarette butts and toilet issues, we can only assure you that we have spoken with our technicians about appropriate behavior and manners while on a job site. The oil stain in your driveway that was left by one of our trucks was addressed as soon as the customer had called with the issue. After speaking with [redacted] and seeing the pictures that he provided we went ahead to look into quotes for getting this fixed for the customer. He stated that he was in need of a driveway sealing "anyways". The office Manager called around for quotes in order to take care of this issue. We found out it that would be a total of $75.00 to get his entire driveway sealed. Since the stain was left on 1/3 of the driveway we offered to pay for 1/3 of the cost. We still in fact offer to pay this cost for the customer in order to take care of this issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never informed that the charge was non refundable. It was explained that it needed to be charged to set up the service call, but never stated it was non refundable. I was told I would be called soon with a time for service. After waiting a few hours with a non operable furnace I called another company to see if they could come fix the issue. In past dealings with sparks I felt more comfortable paying someone else to fix it. I called to cancel the service call because someone else said they would be out within the hour and sparks still hadn't called to say when they were coming. When I called the answering service they said they had no way of knowing when someone would be out. Being the last time the furnace was red tagged by the gas company and it took sparks 4 days to come out and fix the issue I couldn't risk waiting. Not at any point was I told canceling the call was non refundable. The company who fixed the issue also stated in tgier work order that the issue was due to the instillation not being done to mfg code. This is the second time a problem has occurred because of improper installation by Sparks. That being said I am requesting the service charge to my card (for a service call that did not happen and was not yet scheduled) and the fee from the other company to fix the issue be refunded(not to include that company's service fee) . Failure to do so will result in a suite to have the whole original job refunded. There are multiple documentations of install not being up to manufacturer specification which is stated in the original work order/receipt that the job would be to code. The owner and his employees have had multiple accounts of dishonesty and unprofessional business practices. Seems to be a pretty consistent issue on business reviews everywhere you look. I am beyond disgusted and can't believe I am having to go through this again. Regards,
[redacted]
The Customer called to schedule a gas furnace maintenance, when we book appointments we always ask what type of furnace they have, natural gas, propane, fuel oil and is it forced air or a boiler. Mr. [redacted] stated he had a gas furnace. When our technician arrived he collected the Groupon and...
proceeded to look at the furnace. He saw that it was fuel oil and informed Mr. [redacted] that there was a $100.00 up charge for the fuel oil, which included an oil filter and nozzle and informed Mr. [redacted] before we stated any work. Mr. [redacted] agreed to pay the $100.00 up charge and we did the work. He signed the invoice, he was happy (please see attached) and only after the fact did he try to get the refund by trying to find the loophole. We do not advertise all our company policies and procedures, and we always reserve the right to refuse service from anyone, at anytime for any reason. Mr. [redacted] was well aware that the Groupon did not cover the service that he wanted and we gave him the opportunity to cancel and refund his Groupon. He agreed to have us do the work at the agreed upon price. I feel Mr. [redacted] should apologize to us for having a negative attitude and being very rude.
We have spoken with Ms. [redacted] on numerous occasions in regards to the issue with the 3 wire pilot burner. It appears that we had received a faulty part from our suppliers. Once this was brought to our attention we had offered to come back and replace it, at this point she already had someone else...
come out from another company and do so. So what we have offered the customer is a refund on the 3 wire pilot burner which cost $137.00+tax. We did go out to her home and complete a full Furnace Maintenance as well as an Air Conditioning Maintenance, so those charges do still apply. Refrigerant was also added to the AC system which was authorized by the customer, those charges also still apply as we completed that service. We still stand by our offer to refund her for the pilot burner at the cost that she paid. Attached is a copy of her work order, all work was authorized, completed and paid in full.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Response taken by phone:We completed the job on the date that she stated. We were delayed in responding the second time because of the weather. When we did respond to check the leak, our techs found that the crown and animal cap that we installed had no issues. Ours techs were...
willing to do further inspection of the roof. At that point her language became abusive and the techs told her they were leaving. We will not have any further contact with this consumer as she requested.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the same offer I received over 7 weeks ago and I told them it was unacceptable then. Not to be too blunt, but they are lying. I made an appointment and paid for it in Novenber of 2014. After multiple cancellations they finally showed up on May. I should have known better, but the technition seemed nice so I scheduled the work. I NEVER said that my driveway needed resealing. They looked at the pictures I provided and told me that since they felt the driveway needed resealing that they would only have to pay 1/3. Their attitude was since it needed sealing they were only going to pay 1/3. My driveway does not need sealing and I had no intention of doing it this year. They also NEVER had anyone look at my driveway and are making up that price. I am not sure if there was a slow up on your end, but I suspect they took the full six weeks to get back to you just like they took over 6 months to complete a couple of hours work for me. They are also lying to you just like they did to me. One last thing that I noticed they did not comment on. They sold me a container of sealer that I was told if I didn't by now would cost me 4x as much later. I know have a can of sealer sitting in my garage and an unsealed chimney. I want to reiterate, I never said my driveway needed sealing. They never got an estimate on my driveway.These people are scam artist and I do not want to see this happen to anyone else.
Regards,
[redacted]
Sparks Monroe received Pictures of the repair on [redacted] from Mr. [redacted] on 1/18/16. Mr. [redacted] and the office discussed that we would return to skim coat his chimney from the roofline to the bricks. This repair needs to be completed in dry, warmer weather. He agreed this would be...
fine. We do not have a tentative date yet as we are playing phone tag, once we are able to connect we will get him our on calendar to get this completed for the customer. All our appointments are scheduled Monday- Friday in 2 blocks, either the AM block from 8-12p or the PM block from 12-5pm. I have also emailed the customer on 1/29/16 stating this as well.
Our technicians were out to the customers home on 7/27/15 at [redacted] at 910am for a service call, they were at the home till 940am diagnosing the issue with the Air Conditioner. They recommended that the contactor needed to be replaced. The technicians...
got authorization and approval from Mr[redacted] to replace this part. They went out to our suppliers and picked up the part and returned to the customers house at 355pm and were finished and paid in full at 445pm. The total cost of the part that was replaced was 159.95+tax. This is not just the cost of the part, there are a lot of different items that are included into that price. These include the cost of the part, labor, installation, and the trips that it took to get the part as well as drive back to install it. This was all done during a service call, which puts the customer at priority. All the work was quoted, authorized and replaced for the customer. Attached are the signed copies of each invoice from the work that was preformed that day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted]
The issue is we purchased a [redacted] in November. A travel fee was never mentioned prior to this. My complaint is we had at least 6 different rescheduled appointments since November and each time this vendor was a no show. It is now August and when we called to schedule an appointment he brought up the travel fee which was news to us. I called this gentlemen to reschedule and he told me that there would be no service fee as he had no intentions of doing the job. At this point I responded that I was reporting him to the Revdex.com and he hung up on me I called two more times and each time he hung up on me. At this point he called my place of business to speak to an owner to tell him an emoyee was making personal calls on a business phone. As I write this it seems like a childish conversation. In the end all we wanted was our chimney cleaned and for the vendor to honor the [redacted]. [redacted] had refunded our money (59.00). I know you only answer to complaints filed with the Revdex.com but this vendor does not honor his commitments and I would like to have this on record. It takes time and gumption to follow thru a process to bring attention to a shoddy unscrupulous contractor. There in lies my point. I just want this on record. This is not the first time this vendor has done this. My word to him. Stop [redacted] people .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear Revdex.com,Instead of the business addressing the fact that I was lied to by their technician, they are hiding behind their contract. I feel violated as a home owner. I am a single mom, doing everything I can to keep my home safe and this company is supporting the use of scare tactics and lies by their technicians. The delay initially was not due to waiting on the insurance company, I was waiting on a company called Neighbors Work (NW) I was actually trying to get a loan to pay for both issues that Sparks said needed to be addressed immediately, which combined was over 3k. NW has several steps to their application process that takes several weeks. It was during that time I had the person who maintain my furnace for 11 years ( which thankfully I did not sign a contract with Sparks). He is the one I would have hired to do the furnace work if it had actually been needed. He stated that the work the Sparks technician said was DIRE, that I had to have done immediately and quoted over 2k for, was not needed. All that was needed was the vent cap. He then checked the chimney at my request and found minor repairs that were needed, but not the major repairs that the Spark technician said was needed. He suggested I get another opinion on the chimney since he admitted this was not his specialty. I then had ANOTHER company come out to get yet another opinion and he checked both the furnace and chimney as well. His opinion mirrored the second opinion, not Sparks'. At this point they can keep the deposit and I will chalk it up to a lesson learned, but I should not have to pay them a penny more. They are supporting unscrupulous practices and to say I am disappointed in the service would be a serious understatement.[redacted]
Mr. [redacted] called Sparks Monroe in the early Am of 1/21/16 requesting a service call at his home at [redacted]. A service call was explained to Mr. [redacted] as there is a fee associated with this, it is $89.95+tax= $97.15. He authorized this fee and gave a credit card over the phone...
to pay this, policy for service calls is that we take payment over the phone prior to dispatching a truck out. He agreed and paid. We informed the customer that we would fit him into our schedule today and give him a half hour heads up call when we are on our way. Mr. [redacted] called the Sparks office at 11:30am to cancel his service call, our technicians had him as thire next customer and call for the day. The office Manager spoke with Mr. [redacted] and explained to him that the service calls are NON- Refundable. Since he needed his annual maintenance done, we offered to put that cost towards a furnace maintenance service. His Furnace was installed by Sparks on 2/21/14 and to date he has had no maintenance preformed. Yearly maintenance is required to be done annually by Sparks Monroe in order to keep up the warranty. He stated that he has already previously had it done by another company. He did not mention at any point that he had another company come out to fix any issue. If Mr. [redacted] would have had Sparks Monroe come out, he would have been in warranty and would not have paid someone else fix his issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Sparks does not comment on the service charge that also was paid to the amount of $89. Just what does that cover if not the items that were listed in the response?Richard Denison
Ms. [redacted] was scheduled for an appt on January 3rd 2018 in our AM block of 9-1pm. We were unable to make it out to her that day in the window appt scheduled due to a very high volume of customers with No heat emergencies. The weather has been very cold and no heat emergencies take precedent over all...
scheduled maintenance calls. The technicians did arrive at her home later in the day when the customer was not home. They did leave a sticker on her door. Ms. [redacted] called the office the next morning January 4th to make an appt for her Furnace Maintenance to be completed. She spoke with the Office Manager that stated we would try to get her on the dispatch for that day (the 4th) since we missed her appointment the day before. The Technician called a half an hour before they were due to arrive at Ms. [redacted]'s home on the 4th for service. She was at work, but the technician waited for her to come home. He arrived at 12:15pm for service. When Ms. [redacted] made the appointment with Sparks Monroe for her Furnace service she had stated that she had a $40.00 off coupon. When we finished service and went to cash her out she stated she did not have the coupon printed . The coupon is on our website at www.SparksMonroe.com (a copy of the coupon is attached) On the coupon it states : "Gas Furnace Maintenance $40 OFF, Regular price $99.95. Must print out and mention when calling. Can only use 1 coupon per service- Sparks Monroe". Ms. [redacted] was upset when the technician cashed her out for full price of $99.95+tax= $107.95, this total she paid by credit card. She then signed the invoice authorizing the work that was completed and the fees (This invoice is attached). The Office Manager called Ms. [redacted] in regards to this issue and her wanting us to honor the coupon. I informed her that on the coupon it states it must be printed out.. which she had not, therefore the technician had to charge her full cost for the service that was done. She was upset, but stated she did see it needed to be printed, but was adamant that we honor this even though the coupon was not printed. I told her that we could not. She became irate and started to make threats of leaving us bad reviews about our service and customer service . I informed her that it's just like going to [redacted] and stating you had a coupon but forgot to print it or bring it, they would not honor it just as we would not. All Documents are attached for your review.
The reason for the $100.00 charge is because the repair to her unit was $569.02 plus the $100.00 service call fee. The service Manager waived this fee as a convenience to the customer. The Furnace failed due to lack of maintenance. We have mailed out the certified bank check as of August 9th 2016...
(please see attached copy of the check). The office manager mailed it to her address at [redacted] on this date. We verified from the credit card company that we did receive funds for that transaction, at that time we did issue the $100.00 check to her. She should have received this by now.
Ms. [redacted] was the one who contacted Sparks Monroe, we did not seek her out. She stated that she feels like she was lied to by the technician, we can assure you that she was not and we stand by our assessment. A contract is a promise between 2 parties, we have kept our promise to her, Ms. [redacted] has not kept hers. If Ms. [redacted] was unable to pay for the work because of waiting for a loan, insurance, or other means of funding then she should have not entered into a contract until she was sure the funds were secured. Ms. [redacted] admits that her furnace man was not a chimney specialist. We have not had any communication with or contradictory opinions in writing, and it is very easy to Monday morning quarterback people. We have time and effort secured in this contract and would like the consumer to keep her word. It is unscrupulous for a consumer to enter into a on contract on August 6th 2015 and then on 8/10/15, 9/3/15, and 9/17/15 was contacted by our office, and all these times she did not mention that she wanted to cancel the contract until she found out that she would not have funding for this job. Once she realized she did not have the funds to pay for this job she is trying to say that we are the bad guy. It would seem to me that the issue has more to do with her being unable to pay rather then our lack of experience. When our office contacted Ms. [redacted] on 8/10/15, which was with in the time frame allowed to cancel the contract she did not express any desire to do so. Our desired settlement would be for Ms. [redacted] to meet her obligation under the contract signed and authorized by her, and to allow us to complete the work to avoid any unpleasants, such as Sparks putting a Lien on her home. or 18% interest, or 33 1/3% plus court costs should it have to be turned over to our attorney. This information is also listed on the contract signed by the consumer listed clearly on the back and front. I have attached a copy of this for you to review with our response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.If we review the goupon file attached, nothing related to furnace type is described in the files. So it is reasonable to assume it works for all furnace type and thus I should not have paid extra.The bussiness is giving the false claim that they did not know it is an oil furnace. When I made the appointment on the phone, they actually did not ask me about the furnace type at the beginning, it was me who told them it was an oil furnace in that appointment phone call. They can review the recording of their service record and realized that they already knew it before coming in. Reviewing the recording should make things clear. I also fully welcome the upload of that recording for the review of Revdex.com.The bussiness is also making the false claim that I was happy with the service. As stated in the complaint, the furnace were already apart when they told me they charge $100 extra and I had no choice but to give the money since this is the 1st time owning any type of furnace. The service report uploaded by the bussiness does not reflect anything they is claiming either away from the fact that they did charge me $100 more than they should have. Moreover, as mentioned in the complain, before me giving out the money, they kept assuring me that there is a statement in the groupon somewhere specifying the furnace type. But it was not there. This is not a loophole like the bussiness is wrongfully accusing. The bussiness give false claims in the groupon and charge extra after things are apart while I am only asking for what the original contract, the groupon, states.
Regards,
[redacted]