Spartanburg Regional Healthcare System

Spartanburg Regional Healthcare System has reviewed this patient’s account and agree that Mr. [redacted] was misinformed about SRHS’s ability to bill services as urgent care at our immediate care centers. Because it is a hybrid practice, which offers both primary care and immediate care services,...

we are unable to bill services strictly as an urgent care center.  SRHS will adjust the charges for this visit. Additionally, we have informed our immediate care centers of this to prevent future misunderstandings.  Thank you for your patience on this matter.

Spartanburg Regional Healthcare System has reviewed Mr. [redacted] account. A representative from the Business Office will contact him directly to review and discuss the charges in further detail, and to ensure that he has an understanding of everything, as there are multiple accounts in Mr....

[redacted] name.

The hospital has settled our claim with us.  Attached is the statement from them showing that the account is settled in full.  The hospital was very apologetic about having made us wait so long to talk with someone and I believe the lady we talked to was sincere.  We are very satisfied with the settlement and would like to consider the case [redacted]) closed.   Is there anything I need to do to close the case besides email you?  thank you very much for the help!!
[redacted]

Spartanburg Regional Healthcare System has reviewed this account and determined the coding and billing of this account was correct and that, after the patient’s insurance processed the claim, the patient balance is accurate and in terms with their insurance benefits per the remaining deductible and...

coinsurance. The codes the patient refers to in the complaint are outdated codes and are no longer active codes according to the American Medical Association. Our claim was filed with the appropriate, updated CPT code. 
 
Spartanburg Regional Healthcare System benchmarks its charges to national, state, and regional healthcare levels and is confident that its pricing structure is in line with similar services and providers. We are consistently benchmarked at or below the 50th percentile to our benchmarked market. It is important to note that services provided in a hospital-based location are expected to be higher cost than an office-based location, and that this procedure was done in a hospital-based location. Our competitive pricing and exceptional quality of care and service make us confident that we are providing the highest value to our patients.
 
While there is no record of the patient requesting an itemized bill during her discussion with our customer service representatives, we regret that the patient feels they were not satisfied with their experience. We encourage the patient to contact our Collection Manager, [redacted], at [redacted] if they have further questions or concerns regarding this account.

Spartanburg Regional Healthcare
System has reviewed the account in question. Payment was made on this account
after it was turned over to the [redacted]; therefore, the process
could not be stopped. Spartanburg Regional Healthcare System shows a zero
balance on this account and the...

patient will be refunded once the tax payment is
posted and shows a credit. The patient has also received a direct name and
number so that he can follow up to check on the status of the refund at any time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Immediately after the complaint was received by the Revdex.com, Spartanburg Regional Healthcare System's Guest Services division reached out to talk with this patient directly about their concerns. Following that discussion, a letter summarizing the phone call between the patient and SRHS, along with next steps and action items was sent to the patient's home. The patient should already have this letter and will receive follow up communication once SRHS has finished the internal review of the patient's case and concerns.

Spartanburg Regional Healthcare
System (SRHS) is sorry for the inconvenience this patient experienced. Some
health systems are unable to view files from other organizations due to
security settings and measures put in place by their hospital networks. While
we are unaware of whether that is the...

instance or not in this case, SRHS will
continue to conduct the Quality Assurance process of checking all discs before
being sent out. This process will be also be reviewed with the staff to ensure
that it is not being overlooked.