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Speaking Roses Reviews (19)

As the file the customer has attached, the email states as well, we were not charging for any equipment or supplies, this was just a shipping charge which has been refundedThe rest of the cost was for Licensing fees, which is not available for a refund at this pointPlease see the four points below for further information: The machine was purchased or found through a third party, these details we don't have on file, but the machine and current supplies to Karen did not come from us If she did not agree to the terms of the charges as discussed over the phone, why was a credit card given during the phone call? The amount would have also been disclosed before taking the credit card letting her know the details of what is being paid forThe only payment that was for supplies was for a shipping cost, as we did not charge for any machine or equipment, which was refunded.We are more than happy to help get them get printing and using the equipment to help with their business

Complaint: [redacted] I am rejecting this response because: The response appears to me to be just a copy of the freight refund they gave me in march due to the fact they sent me nothing Where is the refund for the I had to cancel the card they had because they were putting further charges on it for a monthy fee I did not agree to I am asking for the full to be sent back to me by way of cheque as I do not trust them with my credit card Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The response received from Speaking Roses is irrelevantThe attachment they have sent does not relate to the complaint as wellAs mentioned in my complaint, all the machines sent to me were defectedI got in touch with other licensees as well and Speaking Roses have sent them defective machines as wellI am not the only one. I have all the emails sent to Speaking roses where they have ignored to replyAlso, the machines shown before selling and the one delivered were completely differentSince what was shown was not delivered and that they were all defective, I should be have my full refund. They offered me for 50% refundWhy should I give them the other 50%? They did the deal with me online and made me sign the no refund policy before deliveryIt should be categorised under fraud because if two main reasons:1) showing a different machine and delivering some other 2) defected machines that do not produce what they were purchased for.They did not try to help me in regards to my refund or resellingIt is only after this complaint they are in touch with me and pushing me to take this backBecause they were being so pushy, I did tell them that though I should be getting 100% refund, I would happily take 75% and close the complaint but they would not agree.I would like to take this case forward legallyI do have all the proofs required and all communications with them since my engagement with them. Thank you,***
Sincerely,
*** ***

Dear Revdex.com, We have been in contact with *** *** since last weekApparently from her side and our side we have been trying to solve her issueBased on our conversation with her we have a scheduled call Today Wednesday, August 23rd at 1pm MST. We will let you know the progress
of this conversation Best Regards Felipe *** M***

Complaint: ***
I am rejecting this response because: The fabrication of events Is not true. I was never told any details of the contract at the time Judy got my credit card. I happened to be travelling out of province at the time she was trying to make a deal with me because I already had a machine that came with the business I purchased. I did not find it in a warehouse as they suggest. Speaking roses does not mention the fact that I immediately contacted her within minutes of giving her my card and asked her not to run the card number yet because I was just not ready. The only refund I got was for the shipping charges they charged me to ship goods they never ever did ship. This has been a tremendous hardship on my small business.
Sincerely,
*** ***

Dear Revdex.com,  On February 24th, 2017 we received a payment of $5,243.98 USD from [redacted]. We sent out her first package on February 28th, 2017 and the package was received on March 7th, 2017. The first complaint about the machine was by April 26th. A video call was scheduled and the machines were demonstrated and found to be faulty. Agreement was made with customer that we would pay for the replacement machines and the shipping cost to replace her machines and as soon as she received the new ones, the faulty transfer systems would be returned. Replacements were tested by Rodrigo our COO three times and were sent out May 1, 2017. May 6th customer received the replacement machines. May 15th customer complained about extra shipping costs to return machines and duties and taxes, To help her out our COO and CFO agreed to waive an additional 2 month off of her monthly licensing fees to help offset this cost.  May 19th the customer sends an email mentioning the new machines were faulty and our customer support requested a second video call to confirm the claim, there was no response from the customer. On June 1st, 2017, the customer sent another email requested a full refund. Our customer support explained that the agreement did not allow refunds, but offered additional help with another video call to find a resolution for the machines to get her up and printing. Customer threatened legal action and the case was escalated to our Administration to help her find an alternative resolution. She agreed to sell her package to another buyer and return the broken machines again, and she notified twice that she was about to sell the package.  At the end of August when we have received the complaint, we offered the customer 50% refund on the package IF she returns the equipment and this offer was denied. We have offered a second video call to confirm replacement machines have been faulty and the customer has not responded to any help from our Customer Support or to have us help sell the package. The faulty machines have not been returned to our corporate office, and the rest of the equipment and supplies are in working order. We are still able to offer the customer 50% or we can help her sell the package and transfer the license information as long as the machines and supplies are returned. We have given the customer four options:  1.  Buy an airplane ticket from UK to Utah + Hotel, meals and training expenses 2. Refund 50% of the package ($2400) because of commissions and expenses. 3.We help her sell the package if she signs an agreement and release all the complaints against us 4. She keeps the complaint. As you can see we are still trying to help her and provide several resolutions for her issues.Also the agreement was in the last message. Please if you need more information let us know.

As the file the customer has attached, the email states as well, we were not charging for any equipment or supplies, this was just a shipping charge which has been refunded. The rest of the cost was for Licensing fees, which is not available for a refund at this point. Please see the four points below for further information:  1. The machine was purchased or found through a third party, these details we don't have on file, but the machine and current supplies to Karen did not come from us.  2. If she did not agree to the terms of the charges as discussed over the phone, why was a credit card given during the phone call?  3. The amount would have also been disclosed before taking the credit card letting her know the details of what is being paid for. 4. The only payment that was for supplies was for a shipping cost, as we did not charge for any machine or equipment, which was refunded.We are more than happy to help get them get printing and using the equipment to help with their business.

Complaint: [redacted]
I am rejecting this response because:   The response appears to me to be just a copy of the freight refund they gave me in march 2016 due to the fact they sent me nothing.  Where is the refund for the 799.00.  I had to cancel  the card they had...

because they were putting further charges on it for a monthy fee I did not agree to.  I am asking for the full 799.00 to be sent back to me by way of cheque as I do not trust them with my credit card.
Sincerely,
[redacted]

Dear Revdex.com,We received a deposit of $2795.90 and the signed agreement on November 02, 2017. Our policy states no refunds and the policy is stated on Agreement and invoice. The Customer agreed to make $200.00 in monthly payments for 12 months until the package is fully paid for a total amount of...

$4800.00. The agreement also states, to maintain our Speaking Roses license, there is a monthly fee of $99.99 that was agreed to start payments after 90 days of agreement being signed.  We have received the following payments, December, January and February installments payments of $200.00 each total of $600.00, we also received the first monthly payment of $99.99 on February 1st 2018.  January 15th, Customer sent pictures of issues with printing. Customer Support responded with solutions and offer of a video call to help.January 17th, Customer sent another list of problems regarding the machine and business. January 19th Customer support responded again with further solutions to help with process and machine, and offered another video call with demonstration to help with all of the issues.January 19th Customer declined help with the machine and requested information about returning machine.January 22nd, Customer Support sent information on how to return the machine, with notice regarding the monthly fees will be canceled, but customer is still responsible for the installment payments as stated in the terms of the agreement.January 23rd, Customer requested a full refund January 25th, Customer Support offered three options for the customer.                   1. Continue payments and keep her items, and we will help resolve any issues including replacing any parts necessary.                  2. Continue payments, and sell package to another licensee.                  3. Return all items, No refund and we will cancel the account and all installment payments.  January 25th, Customer declined all options, and requested full refund again and cancellation of monthly licensing fees $99 January 25th, Customer Support, cancelled all monthly fees, again with notice that installment fees were still due, and options were still available.These options are still available to the customer at any time. As mentioned above, we are happy to help resolve any issues, and replace any equipment if necessary. We have attached; the Agreement, invoice , emails, and confirmation of package received from Fedex for your review.Tell us why here...

The date of purchase and sign agreement was done on November 02, 2017, which it states the following $200.00 in monthly payments for 12 months until the package is fully paid for a total amount of $4800.00 plus interest. The initial payment of $2795.90 was deposited on November 02, 2017 for which it covered  $395.90 for shipping and $2400.00 to the initial package. The $600 that was paid after November 02, 2017 was agreed under contract for installments payments of $200.00 stating the December/2017 for 12 months, which we have received 3 payments Dec/17, Jan/18 and Feb/18. a total of $600.00. When we first receive a customer, we send them access to a Video library, which demonstrates the machine, how they are used and how they print. All customers have access to this and when they return the signed agreement they receive access to our training that goes through on how to use the machine. This customer started training and the first complaint regarding the situation came in January 15th, Customer sent pictures of issues with printing. Customer Support responded with solutions and offer of a video call to help.January 17th, Customer sent another list of problems regarding the machine and business. January 19th Customer support responded again with further solutions to help with process and machine, and offered another video call with demonstration to help with all of the issues.January 19th Customer declined help with the machine and requested information about returning machine.January 22nd, Customer Support sent information on how to return the machine, with notice regarding the monthly fees will be canceled, but customer is still responsible for the installment payments as stated in the terms of the agreement.January 23rd, Customer requested a full refund January 25th, Customer Support offered three options for the customer. 1. Continue payments and keep her items, and we will help resolve any issues including replacing any parts necessary.                  2. Continue payments, and sell package to another licensee       3. Return all items, No refund and we will cancel the account and all installment payments. January 25th, Customer declined all options, and requested full refund again and cancellation of monthly licensing fees $99January 25th, Customer Support, cancelled all monthly fees, again with notice that installment fees were still due, and options were still available.All of our Machines are Lifetime Warrantied to work and any damages or mechanical issues can be cause for are covered with our customer service who will recommend solutions and or replacements if necessary.Speaking Roses did change the licenses fee of $99.99 after the request by the licensee to place the account on Hold. It takes between 5 to 7 working days to do the request. Request was done on Jan 25th and monthly payment was process on Feb 1st. We cannot do a refund on the license do to there is an outstanding balance on the installment payments. The $99.99 will be applied to the installments.We are happy to help resolve any issues, and replace any equipment if necessary.

Complaint: [redacted]
I am rejecting this response because: They Still deducted the monthly licensee with is $99 in addition with the $200, they mentioned that they will not take the license fees but they didI am rejecting all there option:Option one: The machine is hard tool for my hand to use, as I had a tear in my wrist before, so I can't push or carry heavy products.Option two: It is not my responsibility to sell their product specially if it is poor quality, big companies stand behind their products not like door sales person they sell and run. I will be the worst sales person, I don't understand how can the management of this company use unsatisfied customer to sell their product.Option three: How can I return everything and they take $2795.95 + $600+ $99, isn't it customer right when they return for dissatisfaction to refund their money, even if it is not mentioned in the contract, refund is part of any contract even not mention as this is part of business law.Again purchase decision was build on false concept that they protect their patented product, that's why they didn't send photo or information about this product. Now, I fully understand why there was hidden information about this product, so client don't see how poor is their product and cheap for what they paid and will pay.  There are millions of patented products that companies know how to protect, sell and run is a tool of crap product companiesI consider this is not a full disclosure of what they were selling, I was deceived under the umbrella of protecting patented idea. Just to let you know, I paid for website (Godaddy) and printing to promote this new business that I was excited about and then to be hit by this poor product.I would like: To return this product and full refund of my money as this is a right that law protect and part of consumer protection law, especially that there was no full disclosure from producer end. [redacted]       
Sincerely,
[redacted]

This Customer joined the Speaking Roses Family in 2010. From there they were in business for 2 years, but out of the 24 months, the only paid 4 of the monthly licensing fees in that time. In 2012, due to lack of payments the account became terminated and was no longer an active licensees. During the...

2 years of no activity, we have had other Distributor come into Dubai and become what is called the master licensee and start their business. Not soon after, in 2016 we received the request from this customer to start back up, which we accepted, and are still willing to help, but the missing 20 months of payments does need to be paid before they are able to be active with us again. We are more than happy to help however we can as it's very important to us to have Licensee's in Dubai. Once the owed fees are paid, we have a couple of options for the Licensee to get started again.

Dear Revdex.com,I have attached the MSDS sheets for the inks and also all the answers to the questions from lisa. The ink that is used for our product is not considered hazardous in the amounts that are sent to our customers. This customer received her inks in 1oz bottles which is well below what the...

MSDS sheets would qualify as hazardous. We have also been informed by the manufactures of the inks that they are not hazardous to use in such small quantities.  If you need anything else please let us know Best Regards Felipe [redacted]

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Address: 2835 S Highway 27 STE 286A, Somerset, Kentucky, United States, 42501-3062

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