Speaking Roses Reviews (%countItem)
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Speaking Roses Rating
Address: 1536 Woodland Park Dr Ste 130, Layton, Utah, United States, 84041-5620
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We knew the concept was unique, but weren’t sure whether they had the right equipment, technology, and resources to pull this through. Well to our surprise, they had everything. It was only a matter of time that people started coming to us with requests for personalized flowers. Now, we sell hundreds of those everyday.
I just wanted to take a second and add my story to this board. I've been with this company for about 7 years and have no complaints towards their products, it does exactly what they say it will. It's taken some practice to get my business where it's at, but, once I understood the process and followed the training everything else just fell in line.
I got in touch with local businesses to provide just roses for their events and I've been going around leaving silk roses at gift shops or the busier gas stations. So far it's been working out great. I plan on getting a floral designer soon so I can expand my business and do high end events, along with moving my business to a store space in a local strip mall.
Lots of big plans for 2019, and I wouldn't be able to be this successful without Speaking Roses.
Thank you so much for your review! We love having you and your business as part of the Speaking Roses! We love to see the success from our licensees!
Thank you for sharing!
I ordered my package 2 days ago from Speaking Roses and it has not arrived. I have called the office and was not able to find the location of my platinum package. I need someone to let me know ASAP where my package has gone
Once a customer purchases a package, our system automatically sends a confirmation email and an email with all of their training and website information to get started training the same day. Within 1-2 days we then send out an email containing their tracking number for their package and where to track it. In this case, the customer purchased on a Friday afternoon, so her tracking number was sent on a Tuesday morning. It's possible it may have gone to spam, however our Customer Service immediately called the customer and got her the tracking number and confirmation of where her package was located and how to get ahold of it.
Sincerely,
The Speaking Roses Family
Hi,
I purchase a machine from speaking roses and I have a licensee contract with them and I was so excited about this machine that
I thought it will be a true addition to my business in Ontario, Canada. I paid $2795.90 with promise to pay $200/ month for 12 month.
They company only send me brochures of how the final product will look like and how fabulous and money raising is the machine, without sending me a photo or video on how it looks like or how it works. They mentioned that it is patented design that's why no photo on the internet.
I received the package back on November, 2017. I was shocked to see it a manual and primitive machine that is hard to deal with. I started the online training, paid for my website, tried few samples although procedures wasn't easy and we got very busy by December, so we decided to start the launching and to work on it on January 2018.
We I started to give it another trial, it turned out to be difficult, so many steps, the spring handle I can't push as it is very hard for my hand, ink procedures is messy, and when I was putting the ink and pushing the hard spring, I would had injured my finger.
So there was not refund policy or dissatisfaction clause, so I decided that it is a waste of time and money for me and I want to return it and have a refund of my money back, and I told them what is not feasible and good for me will be good for another client. They said they will give more training to me, I explained it is still considered had for me. Then they said there is refund, you have to sell the machine.
I need your help I was scammed by knowing what I would have to expect under the umbrella of patent idea.
Dear Revdex.com,
We received a deposit of $2795.90 and the signed agreement on November 02, 2017. Our policy states no refunds and the policy is stated on Agreement and invoice. The Customer agreed to make $200.00 in monthly payments for 12 months until the package is fully paid for a total amount of $4800.00. The agreement also states, to maintain our Speaking Roses license, there is a monthly fee of $99.99 that was agreed to start payments after 90 days of agreement being signed.
We have received the following payments, December, January and February installments payments of $200.00 each total of $600.00, we also received the first monthly payment of $99.99 on February 1st 2018.
January 15th, Customer sent pictures of issues with printing. Customer Support responded with solutions and offer of a video call to help.
January 17th, Customer sent another list of problems regarding the machine and business.
January 19th Customer support responded again with further solutions to help with process and machine, and offered another video call with demonstration to help with all of the issues.
January 19th Customer declined help with the machine and requested information about returning machine.
January 22nd, Customer Support sent information on how to return the machine, with notice regarding the monthly fees will be canceled, but customer is still responsible for the installment payments as stated in the terms of the agreement.
January 23rd, Customer requested a full refund
January 25th, Customer Support offered three options for the customer.
1. Continue payments and keep her items, and we will help resolve any issues including replacing any parts necessary.
2. Continue payments, and sell package to another licensee.
3. Return all items, No refund and we will cancel the account and all installment payments.
January 25th, Customer declined all options, and requested full refund again and cancellation of monthly licensing fees $99
January 25th, Customer Support, cancelled all monthly fees, again with notice that installment fees were still due, and options were still available.
These options are still available to the customer at any time. As mentioned above, we are happy to help resolve any issues, and replace any equipment if necessary. We have attached; the Agreement, invoice , emails, and confirmation of package received from Fedex for your review.Tell us why here...
Complaint: ***
I am rejecting this response because:
They Still deducted the monthly licensee with is $99 in addition with the $200, they mentioned that they will not take the license fees but they did
I am rejecting all there option:
Option one: The machine is hard tool for my hand to use, as I had a tear in my wrist before, so I can't push or carry heavy products.
Option two: It is not my responsibility to sell their product specially if it is poor quality, big companies stand behind their products not like door sales person they sell and run. I will be the worst sales person, I don't understand how can the management of this company use unsatisfied customer to sell their product.
Option three: How can I return everything and they take $2795.95 + $600+ $99, isn't it customer right when they return for dissatisfaction to refund their money, even if it is not mentioned in the contract, refund is part of any contract even not mention as this is part of business law.
Again purchase decision was build on false concept that they protect their patented product, that's why they didn't send photo or information about this product. Now, I fully understand why there was hidden information about this product, so client don't see how poor is their product and cheap for what they paid and will pay. There are millions of patented products that companies know how to protect, sell and run is a tool of crap product companies
I consider this is not a full disclosure of what they were selling, I was deceived under the umbrella of protecting patented idea.
Just to let you know, I paid for website (Godaddy) and printing to promote this new business that I was excited about and then to be hit by this poor product.
I would like:
To return this product and full refund of my money as this is a right that law protect and part of consumer protection law, especially that there was no full disclosure from producer end.
***
Sincerely
The date of purchase and sign agreement was done on November 02, 2017, which it states the following $200.00 in monthly payments for 12 months until the package is fully paid for a total amount of $4800.00 plus interest. The initial payment of $2795.90 was deposited on November 02, 2017 for which it covered $395.90 for shipping and $2400.00 to the initial package.
The $600 that was paid after November 02, 2017 was agreed under contract for installments payments of $200.00 stating the December/2017 for 12 months, which we have received 3 payments Dec/17, Jan/18 and Feb/18. a total of $600.00.
When we first receive a customer, we send them access to a Video library, which demonstrates the machine, how they are used and how they print. All customers have access to this and when they return the signed agreement they receive access to our training that goes through on how to use the machine.
This customer started training and the first complaint regarding the situation came in
January 15th, Customer sent pictures of issues with printing. Customer Support responded with solutions and offer of a video call to help.
January 17th, Customer sent another list of problems regarding the machine and business.
January 19th Customer support responded again with further solutions to help with process and machine, and offered another video call with demonstration to help with all of the issues.
January 19th Customer declined help with the machine and requested information about returning machine.
January 22nd, Customer Support sent information on how to return the machine, with notice regarding the monthly fees will be canceled, but customer is still responsible for the installment payments as stated in the terms of the agreement.
January 23rd, Customer requested a full refund
January 25th, Customer Support offered three options for the customer.
1. Continue payments and keep her items, and we will help resolve any issues including replacing any parts necessary.
2. Continue payments, and sell package to another licensee
3. Return all items, No refund and we will cancel the account and all installment payments.
January 25th, Customer declined all options, and requested full refund again and cancellation of monthly licensing fees $99
January 25th, Customer Support, cancelled all monthly fees, again with notice that installment fees were still due, and options were still available.
All of our Machines are Lifetime Warrantied to work and any damages or mechanical issues can be cause for are covered with our customer service who will recommend solutions and or replacements if necessary.
Speaking Roses did change the licenses fee of $99.99 after the request by the licensee to place the account on Hold. It takes between 5 to 7 working days to do the request. Request was done on Jan 25th and monthly payment was process on Feb 1st. We cannot do a refund on the license do to there is an outstanding balance on the installment payments. The $99.99 will be applied to the installments.
We are happy to help resolve any issues, and replace any equipment if necessary.
I had purchased my package/equipment/products from Speaking Roses/Florabella International in October of 2016. When I received my first shipment of supplies, I did not receive any information regarding the materials that were being used., (i.e. inks/thinner) and they products did not list the ingredients on the bottles. A couple of things happened, 1) Stamp machine for printing on the roses did not work, machine was difficult to use, causing spillage of ink 2) products were harmful to use, breathing caused me to have bad asthma attack. Harmful ingredients were never disclosed to me and I did not receive the SDS sheets containing ingredients or harmful ratings. Contacted OSHA and Speaking Roses/Florabella was not in compliance with label requirements. I asked for a refund since my package was sold at discount and could easily be resold. They denied my request. I then proposed that they resell my package at discount for which they agreed. It is now 8 months later, and they tell me they don't have a buyer, and if I ask how they are marketing they do not respond.
Dear Revdex.com,
I have attached the MSDS sheets for the inks and also all the answers to the questions from lisa.
The ink that is used for our product is not considered hazardous in the amounts that are sent to our customers. This customer received her inks in 1oz bottles which is well below what the MSDS sheets would qualify as hazardous. We have also been informed by the manufactures of the inks that they are not hazardous to use in such small quantities.
If you need anything else please let us know
Best Regards
Felipe *** M
I purchased a license from Speaking Roses in the month of February 2017 in order to start my own business in UK. They mentioned their process and method is patented hence I would have to buy the license and machines from them. I paid the license fee in full. Weeks later, I received the machines. The machines shown to me before the payment was made through a video is completely different to the one I received. Also, the machines do not work as intended. I had made several complaints regarding the same and they did replace the machines. But the new machines are again the same as the previous one. They have a a false advertising before buying the license from them as they showed a video of the machine and how easily it works. But the machines delivered do not do the same. I contacted them immediately after testing and asked for a refund however they are not ready to refund the money nor ready to provide the machines shown before buying. The agreement for the license does say that the amount is non refundable but the delivered machines are totally different and does not do what I paid for. Hence, I am reaching here to file a complaint for a refund.
Dear Revdex.com,
We have been in contact with *** since last week. Apparently from her side and our side we have been trying to solve her issue. Based on our conversation with her we have a scheduled call Today Wednesday, August 23rd at 1pm MST.
We will let you know the progress of this conversation
Best Regards
Felipe *** M
Dear Revdex.com,
On February 24th, 2017 we received a payment of $5,243.98 USD from ***. We sent out her first package on February 28th, 2017 and the package was received on March 7th, 2017. The first complaint about the machine was by April 26th. A video call was scheduled and the machines were demonstrated and found to be faulty. Agreement was made with customer that we would pay for the replacement machines and the shipping cost to replace her machines and as soon as she received the new ones, the faulty transfer systems would be returned. Replacements were tested by Rodrigo our COO three times and were sent out May 1, 2017. May 6th customer received the replacement machines. May 15th customer complained about extra shipping costs to return machines and duties and taxes, To help her out our COO and CFO agreed to waive an additional 2 month off of her monthly licensing fees to help offset this cost. May 19th the customer sends an email mentioning the new machines were faulty and our customer support requested a second video call to confirm the claim, there was no response from the customer.
On June 1st, 2017, the customer sent another email requested a full refund. Our customer support explained that the agreement did not allow refunds, but offered additional help with another video call to find a resolution for the machines to get her up and printing. Customer threatened legal action and the case was escalated to our Administration to help her find an alternative resolution. She agreed to sell her package to another buyer and return the broken machines again, and she notified twice that she was about to sell the package. At the end of August when we have received the complaint, we offered the customer 50% refund on the package IF she returns the equipment and this offer was denied.
We have offered a second video call to confirm replacement machines have been faulty and the customer has not responded to any help from our Customer Support or to have us help sell the package. The faulty machines have not been returned to our corporate office, and the rest of the equipment and supplies are in working order.
We are still able to offer the customer 50% or we can help her sell the package and transfer the license information as long as the machines and supplies are returned.
We have given the customer four options: 1. Buy an airplane ticket from UK to Utah + Hotel, meals and training expenses 2. Refund 50% of the package ($2400) because of commissions and expenses. 3.We help her sell the package if she signs an agreement and release all the complaints against us 4. She keeps the complaint.
As you can see we are still trying to help her and provide several resolutions for her issues.
Also the agreement was in the last message.
Please if you need more information let us know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
The response received from Speaking Roses is irrelevant. The attachment they have sent does not relate to the complaint as well. As mentioned in my complaint, all the machines sent to me were defected. I got in touch with other licensees as well and Speaking Roses have sent them defective machines as well. I am not the only one.
I have all the emails sent to Speaking roses where they have ignored to reply. Also, the machines shown before selling and the one delivered were completely different. Since what was shown was not delivered and that they were all defective, I should be have my full refund.
They offered me for 50% refund. Why should I give them the other 50%? They did the deal with me online and made me sign the no refund policy before delivery. It should be categorised under fraud because if two main reasons:
1) showing a different machine and delivering some other
2) defected machines that do not produce what they were purchased for.
They did not try to help me in regards to my refund or reselling. It is only after this complaint they are in touch with me and pushing me to take this back. Because they were being so pushy, I did tell them that though I should be getting 100% refund, I would happily take 75% and close the complaint but they would not agree.
I would like to take this case forward legally. I do have all the proofs required and all communications with them since my engagement with them.
Thank you,
***
Sincerely