Special Delivery International

Dear [redacted] ***: We have reviewed the response posted by [redacted] in connection with complaint ID# [redacted] filed with the Revdex.com against our business, ALM Media, LLC (“ALM”) We are sorry to learn that the customer has found ALM’s offer of a partial refund of the amount he was charged for ALM’s “My Resume Agent” service unsatisfactory The customer has expressed in his response that he expects a full refund because he has not seen any results from his use of “My Resume Agent,” and because his account was charged on March *, rather than on March **, 2016, which is the date reflected in our records as a result of a delay in processing by our fulfillment center We must reiterate that ALM does not expressly or impliedly guarantee results, namely, responses from recruiters, interviews or job offers This was conveyed to the customer when he spoke with an ALM customer service representative after making the purchase, and can also be found on the website for the service Further, the fact that his account was charged on March *, rather than on March **, is inconsequential because our no refund policy is clearly stated in our Terms of Use, which the customer affirmatively accepted prior to purchase by clicking the checkbox provided Although ALM does not guarantee results from the “My Resume Agent” service and the customer should have been reasonably aware of our no refund policy, ALM strives to ensure its customers’ satisfaction and is happy to refund [redacted] the full purchase price of $in this particular instance only The refund will be processed today and should appear on his credit card statement in 2-business days Sincerely, Sherry C [redacted] Senior Manager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] At all times since the complaint was filed, ALM has operated in bad faith and has not complied with the contract that clearly states that ALM will not be paid if the ad is not placed in the correct placement ALM has prepared ads that were in violation of verbal and contractual representations and obligations ALM has misconstrued facts and cherry picked facts and has failed to address the fact that the services were not performed as represented The only resolution that I will accept is full refund as stated below ALM has also demonstrated that they will never refund anyone or any companies payment for advertising ALM has also demonstrated that they have violated basic business practices whereby the customer may never obtain a refund for poor workmanship or ad MrJames G [redacted] cannot demonstrate that he will ever refund an ad despite numerous attempts to resolve themThe advertising staff promises verbally and in writing that an ad will be placed in certain locations in their books but fails to place the ad as promised in publication In addition, ALM places ads in their publications that are not compliant with the approved ads signed and acknowledged by the client and then claims the client agreed to a defective adIf there is no full refund, there is no other way to resolve this matter except for review by the State Attorney General for fraud in the inducement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom it May Concern: This letter is written in response to the customer complaint filed with the Revdex.com (“Revdex.com”) on April **, by [redacted] with respect to advertising services provided by our company, ALM Media, LLC (“ALM”) on her behalfHer complaint alleges that the placement by ALM of three pieces of advertising did not comply with the specifications agreed upon by ALM and [redacted] As ALM has been providing both print and online advertising placement services on behalf of [redacted] since 2014, and because her complaint does not identify the particular ads in question, it is difficult to ascertain exactly which ads she is referring to and how she arrived at the requested refund amount of $4,Nonetheless, ALM has been communicating with [redacted] since she posted her complaint with the Revdex.com through email communications on May ***, [redacted] and [redacted] to attempt to address her concerns We explained to [redacted] that she has an outstanding balance with ALM in the amount of $4,052, which includes charges for various ads placed pursuant to contracts between us since [redacted] listed several ads that she claimed were placed in error, which we refuted by pointing to particular language in our contracts and email records with the customer evidencing her approval to such placementsWe did, however, acknowledge that a recent ad (“Ad 1”) was placed on her behalf in the National Medical Directory in a position that did not comply with the position specified in our contractThe charge for that particular ad was $1,550, which we advised [redacted] would be immediately deducted from her outstanding balance We also attempted to satisfy this customer by offering to deduct the charge for a second ad that was charged pursuant to the same contract as Ad (“Ad 2”) as a courtesy, even though [redacted] was not complaining about that particular ad and which was placed in the MidAtlantic Directory in prominent first positionAfter deducting the charge for Ad 2, which was also for $1,550, her outstanding balance would be reduced to $Finally, we went further and offered to erase the remaining $from her balance, even though we believe that balance constitutes legitimate charges for services rendered in accordance with our contracts, in an attempt to appease our customer [redacted] did not accept our offer to deduct such charges from her balance, effectively eliminating her entire balance with ALM, and instead continued to argue that certain ads did not comply with our contracts, which our records prove to the contrary We are displeased that we have not been able to satisfy this customer, even after the countless hours our employees have spent attempting to perfect [redacted] ’s advertisements according to her instructions, and the various discounts and free advertisements we have provided to her over the yearsWe have already indicated to [redacted] that all of her remaining advertising has ceased and we will not be providing further services on her behalfIf [redacted] chooses to accept our offer to eliminate her outstanding balance, we will gladly honor it and she will owe us no further paymentsHowever, we will not agree to refund the amount requested to her credit card in light of the considerable amount of money she owes ALM for services rendered Regards, James G [redacted] Sales Director, ALM Experts

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business mentioned that I was contacted by the CS supervisor via email about being taken off of their distribution listThis is a lieI was never contacted by a CS supervisor about any such thingFurthermore, If my request was processed correctly as of October **, how would they explain me still receiving resumes from them as of October ***I am still getting resumes via email from the address [redacted] This is the very same address that I had made this complaint about in the first place In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I expect a full refund because I did in fact pay on March ***An email receipt and my bank statement (attached in this message) backs thus upI want to receive my hard earned money back because I have seen no results whatsoever from ALM's "My Resume Agent" program In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom It May Concern: This letter is written in response to the customer complaint filed with the Revdex.com on November **, by [redacted] with respect to advertising placement services provided by our company, ALM Media, LLC (“ALM”) We have reviewed the customer complaint at issue and after investigating this matter, we found that ALM did not continuously send new invoices for the same advertisement placed by ALM, as [redacted] suggestsIt appears that ALM’s collections team reached out to [redacted] to collect on the original invoice for services rendered, as our billing department experienced difficulty depositing [redacted] ***’s check As ALM strives to ensure the satisfaction of its customers, we have marked this particular invoice as fulfilled and will ensure that associated collection efforts ceaseWe apologize for any inconvenience [redacted] experienced in connection with this matter Regards, Elizabeth RD [redacted] Junior Counsel

This letter is written in response to the customer complaint filed with the Revdex.com (“Revdex.com”) on April *, by [redacted] with respect to a service provided by our company, ALM Media, LLC (“ALM”) We have reviewed the customer complaint at issue and are sorry to learn that ALM’s service, “My Resume Agent,” did not fulfill [redacted] ’ expectations However, ALM does not expressly or impliedly guarantee results, namely, responses from recruiters, interviews or job offers As stated in the Terms of Use of My Resume Agent, which a customer must accept prior to purchase, ALM expressly states that it makes no warranties, express or implied Prior to filing this complaint with the Revdex.com, [redacted] spoke with one of ALM’s customer service representatives, who directed him to review our “Frequently Asked Questions” page of My Resume Agent, which reiterates that My Resume Agent does not guarantee results in response to FAQ # Further, some of the facts presented in [redacted] ’ complaint are inaccurate This particular purchase was placed on March **, 2016, and not on March *, as [redacted] claims [redacted] is requesting a full refund of the purchase price for this service, $102.85, which includes the base fee for initial distribution of a resume ($67.95), a detailed list emailed to the customer with recruiter contact information ($9.95), and one subsequent distribution of the resume to the same recruiter list days after the initial distribution ($24.95) The 21-day period has not yet expired, and thus, the subsequent distribution has not yet occurred The offer terms of this service expressed in our Terms of Use clearly indicate that once an order is submitted, the customer’s resume is instantaneously distributed to recruiters and that we do not offer refundsSince this resume has not been re-distributed, ALM is happy to refund the $charge to [redacted] , which will be processed today and should appear on his credit card statement in 2-business days Sincerely, Sherry C [redacted] Senior Manager, Customer Service

To Whom It May Concern: This letter is written in response to the customer response filed with the Revdex.com (“Revdex.com”) on December **, by *** *** ** *** in connection with Complaint #***. ALM Media, LLC (“ALM”) is disappointed that this customer has had an unpleasant experience dealing with ALM. However, ALM vigorously refutes this customer’s accusations that ALM is “dishonest and cheats people” among other accusations that she makes, as we believe these claims unfairly malign ALM’s reputation We would like to take this opportunity to address the claims raised in *** ***’s most recent response. With respect to *** ***’s first claim regarding additional invoices sent by ALM in connection with this matter, ALM advised *** *** in its response filed with the Revdex.com on December **, that ALM did not send new invoices (i.e., Invoice #in a collections invoice series), but rather attempted to collect on the same invoice amount by sending multiple past-due invoices (i.e., Past-Due Invoice #2, #3, etc.). Thus, although ALM sent multiple invoices in connection with its collection attempt, it did not send new invoices for additional services, but rather past-due invoices for the original services With respect to *** ***’s second claim regarding the check delivered to ALM to pay for the services at issue, we apologize that we did not clarify that the check was signed by a third party and not *** ***, and was simply delivered by *** *** on that party’s behalf. However, ALM’s position remains the same that our internal accounting department experienced difficultly processing this check and applying it to the correct customer account, even if the check initially cleared as *** *** claims. Thus, such internal accounting discrepancy resulted in this unfortunate and unintentional situation in which ALM sent multiple past-due invoices regarding the same original amount due to ALM in connection with its provision of advertising placement services, since it was not marked as paid in our accounting system As we previously stated, ALM has since marked this invoice amount (and all associated follpast due invoices part of this invoice chain) as fulfilled and considers this matter closed. Again, we apologize to *** *** for any inconvenience Regards, Elizabeth D***, Junior Counsel

We are very sorry to hear the *** *** received books that he did not wish to receive. We have removed him from our auto renew data base and he will not be receiving any more books from us.We hope that this satisfies *** ***'s request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
ALM does not address several items in their attempt at a resolution. First, ALM would not have even offered any concessions had it not been for filing this complaint with the Revdex.com. Secondly, their offer of credit to the account of HHC Services, Inc., does not include all the monies that have been paid to ALM by HHC Services, Incin advance for ads that were defective. Hence the reason for demanding a refund of $4076. During 2015, two ads came out in the ALM directory that were defective and I was told that ALM does not give refunds. The ads were not printed as approved. Emails will verify this. In and at the time, ALM agreed the ads were printed but not as approved. Instead of a refund, ALM continued their deceptive trade practices and offered a marketing package at 50% off the quoted price. The marketing staff again, as a come on and fraud in the inducement, stated (and with emails) that they would correct all defects from the two ads and they would personally oversee all the production process and ensure that my ads would be placed in the position agreed upon and would be correct. Again some monies for the ads were paid in advance and still the result was defective adsALM is also incorrectly stating that they cleared the HHC Services, Incaccounts as just last week I received a bill from ALM demanding payment. ALM generated a payment history of the HHC Services, Incaccount after this complaint was filed. ALM added charges to the HHC Services, Incaccount after this complaint was filed to "justify" their behaviors and advertising claims. In effect, no business can seek repayment of its monies from ALM for a defective ad. ALM has still not issued repayment to HHC Services, Incfor two ads that were paid for last year that were defective and one ad that was not placed in the part of the directory it represented it would place the ad for 2016. The amount due to HHC Services, Incin remittance is $for the defective ads that were paid to ALM. ALM offer for a comprehensive transactional analysis will also show that it raised the prices of the advertising so that no refund to HHC Services, Incwould be due. That is clearly deceptive trade practices ALM owes HHC Services, Inc$and a cashier's check is acceptable only for settling of this claim. ALM must clear the HHC Services, Incaccount to $and HHC Services, Incmust not get any more collection calls or invoice demanding payment for anything. HHC Services, Incwill never do business with ALM ever again.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** *** *** *** *** ***

When *** *** replied that he was still receiving email alerts regarding "MyResume" we spoke to our IT department to make sure that his email has been removed from our database.He should not be receiving any more emails from ALMWe hope this satisfies *** *** issue

To Whom It May Concern: As stated in our last response to this complaint, ALM has honored its offer to refund *** *** *** on behalf of HHC Services, Incin the amount of $4,052, which was applied as a credit against her outstanding balance with ALM. ALM refutes *** ***’s accusation in her most recent response that “ALM has deceptively generated a record of HHC Services, Incpayment history,” which is utterly false. ALM clearly generated the invoice dated July **, to represent the three particular amounts that ALM agreed to refund and apply as a credit against *** ***’s outstanding balance, bringing her balance to $0. However, ALM is more than willing to provide *** *** with her comprehensive transactional history, which is attached to this response and includes the three amounts set forth in the July *** invoice for *** ***’s reference. *** ***’s statement that “ALM has failed to properly credit HHC Services, Inc.’s account for all payments made” is rather perplexing, since ALM never agreed to refund *** *** for all services rendered since our professional relationship commenced in the beginning of 2014. Further, *** *** has repeatedly modified the requested refund amount from the $4,amount she originally requested on April **, 2016, to the $4,amount she requested on June 20, 2016, and finally to the $4,amount she requested on July **, 2016, which is an amount less than the $4,that ALM has credited her account. We believe it is unreasonable for *** *** to continue to change her position and make frivolous claims against ALM after the significant time and energy we have exerted to appease this customer and settle this matter. The agreed upon amount of $4,has been credited against *** ***’s outstanding balance, her balance with ALM is now $0, and we consider our professional relationship to have concluded. Regards, James G***

** *** had requested to be taken off of our mailing list and we processed that request on October **, *** *** was contacted by our CS Supervisor by email that same day informing him of thatWe hope that we have satisfied his request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

ALM is lying. I have 6 invoices on my desk. One sent every months since July 2016.  I can prove they sent multiple invoices. They are dishonest in stating they have not. I have the evidence and would gladly share with the Revdex.com.  Attached is the most recent invoice. If you look across the bottom they send one out every 30 days.  So for them to say they did not send them is a lie.  Additionally, the check was not mine.  The check was for the person placing the ad. I simply dropped off the check for a 3rd party. The account and the ad were not in my name.   There were no issues depositing "my" check because the check never came from me.  Additionally, the client who did write the check stated it cleared within 2 days and gave me the bank statement.  ALM is dishonest and cheats people.  They try to get away with as much as they can.  Avoid these scammers if you can.  They double dip and charge different parties for the same charges over and over hoping no one catches it.  If you do volume with these people go back and check your invoices, I'm sure you will find many discrepancies  as well.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I expect a full refund because I did in fact pay on March [redacted]. An email receipt and my bank statement (attached in this message) backs thus up. I want to receive my hard earned money back because I have seen no results whatsoever from ALM's "My Resume Agent" program.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
At all times since the complaint was filed, ALM has operated in bad faith and has not complied with the contract that clearly states that ALM will not be paid if the ad is not placed in the correct placement.  ALM has prepared 3 ads that were in violation of verbal and contractual representations and obligations.  ALM has misconstrued facts and cherry picked facts and has failed to address the fact that the services were not performed as represented.  The only resolution that I will accept is full refund as stated below.  ALM has also demonstrated that they will never refund anyone or any companies payment for advertising.  ALM has also demonstrated that they have violated basic business practices whereby the customer may never obtain a refund for poor workmanship or ad.  Mr. James G[redacted] cannot demonstrate that he will ever refund an ad despite numerous attempts to resolve them. The advertising staff promises verbally and in writing that an ad will be placed in certain locations in their books but fails to place the ad as promised in publication.  In addition, ALM places ads in their publications that are not compliant with the approved ads signed and acknowledged by the client and then claims the client agreed to a defective ad. If there is no full refund, there is no other way to resolve this matter except for review by the State Attorney General for fraud in the inducement.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 The business mentioned that I was contacted by the CS supervisor via email about being taken off of their distribution list. This is a lie. I was never contacted by a CS supervisor about any such thing. Furthermore, If my request was processed correctly as of October **, how would they explain me still receiving resumes from them as of October [redacted]. I am still getting resumes via email from the address [redacted]. This is the very same address that I had made this complaint about in the first place.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 [redacted]

To Whom It May Concern:
This letter is written in response to the customer complaint filed with the Revdex.com on December **, 2016 by [redacted] with respect to the public notice filing services provided by our company, ALM Media, LLC d/b/a The Recorder (“ALM”). After...

investigating this customer complaint, we found that ALM filed the Fictitious Business Name Statement in connection with the renewal of [redacted]’ fictitious business name, “Birdy Botanicals,” with the San Francisco County Clerk’s office on April *, 2016 on [redacted]’ behalf. Attached please find the applicable filing evidence for your reference.
Unfortunately, the check delivered by [redacted] to ALM’s San Francisco office in the amount of $35, which was intended to cover ALM’s service fee in connection with filing such statement with the clerk’s office (the “Check”), was not properly deposited in ALM’s lockbox. Although ALM never deposited or applied the Check towards [redacted]’ ALM account, the renewal filing was nonetheless submitted promptly by ALM with the clerk's office. Further, we apologize if there was a miscommunication with [redacted] regarding a subsequent newspaper publication of the fictitious business name renewal. Please note that such newspaper publication is neither legally required in connection with a standard fictitious business name renewal nor included in ALM’s public notice services. Thus, the status of [redacted]’ fictitious business name was not in jeopardy, which appears to be her primary concern.
Please be assured that ALM has cancelled this particular invoice and destroyed the Check. We apologize for any inconvenience [redacted] has experienced in connection with this matter.
Regards,
Elizabeth R. D[redacted], Junior Counsel

To Whom it May Concern:
This letter is written in response to the customer complaint filed with the Revdex.com (“Revdex.com”) on April **, 2016 by [redacted] with respect to advertising services provided by our company, ALM Media, LLC (“ALM”) on her behalf. Her complaint alleges...

that the placement by ALM of three pieces of advertising did not comply with the specifications agreed upon by ALM and [redacted]. As ALM has been providing both print and online advertising placement services on behalf of [redacted] since 2014, and because her complaint does not identify the particular ads in question, it is difficult to ascertain exactly which ads she is referring to and how she arrived at the requested refund amount of $4,076. Nonetheless, ALM has been communicating with [redacted] since she posted her complaint with the Revdex.com through email communications on May [redacted], [redacted] and [redacted] to attempt to address her concerns.
We explained to [redacted] that she has an outstanding balance with ALM in the amount of $4,052, which includes charges for various ads placed pursuant to contracts between us since 2014. [redacted] listed several ads that she claimed were placed in error, which we refuted by pointing to particular language in our contracts and email records with the customer evidencing her approval to such placements. We did, however, acknowledge that a recent ad (“Ad 1”) was placed on her behalf in the National Medical Directory in a position that did not comply with the position specified in our contract. The charge for that particular ad was $1,550, which we advised [redacted] would be immediately deducted from her outstanding balance.
We also attempted to satisfy this customer by offering to deduct the charge for a second ad that was charged pursuant to the same contract as Ad 1 (“Ad 2”) as a courtesy, even though [redacted] was not complaining about that particular ad and which was placed in the MidAtlantic Directory in prominent first position. After deducting the charge for Ad 2, which was also for $1,550, her outstanding balance would be reduced to $952. Finally, we went further and offered to erase the remaining $952 from her balance, even though we believe that balance constitutes legitimate charges for services rendered in accordance with our contracts, in an attempt to appease our customer. [redacted] did not accept our offer to deduct such charges from her balance, effectively eliminating her entire balance with ALM, and instead continued to argue that certain ads did not comply with our contracts, which our records prove to the contrary.
We are displeased that we have not been able to satisfy this customer, even after the countless hours our employees have spent attempting to perfect [redacted]’s advertisements according to her instructions, and the various discounts and free advertisements we have provided to her over the years. We have already indicated to [redacted] that all of her remaining advertising has ceased and we will not be providing further services on her behalf. If [redacted] chooses to accept our offer to eliminate her outstanding balance, we will gladly honor it and she will owe us no further payments. However, we will not agree to refund the amount requested to her credit card in light of the considerable amount of money she owes ALM for services rendered.
Regards,
James G[redacted]
Sales Director, ALM Experts