Special Delivery International

Dear [redacted]:   We have reviewed the response posted by [redacted] in connection with complaint ID# [redacted] filed with the Revdex.com against our business, ALM Media, LLC (“ALM”).  We are sorry to learn that the customer has found ALM’s offer of a partial refund of the amount he was charged for ALM’s “My Resume Agent” service unsatisfactory.    The customer has expressed in his response that he expects a full refund because he has not seen any results from his use of “My Resume Agent,” and because his account was charged on March *, 2016 rather than on March **, 2016, which is the date reflected in our records as a result of a delay in processing by our fulfillment center.  We must reiterate that ALM does not expressly or impliedly guarantee results, namely, responses from recruiters, interviews or job offers.  This was conveyed to the customer when he spoke with an ALM customer service representative after making the purchase, and can also be found on the website for the service.  Further, the fact that his account was charged on March *, 2016 rather than on March **, 2016 is inconsequential because our no refund policy is clearly stated in our Terms of Use, which the customer affirmatively accepted prior to purchase by clicking the checkbox provided.   Although ALM does not guarantee results from the “My Resume Agent” service and the customer should have been reasonably aware of our no refund policy, ALM strives to ensure its customers’ satisfaction and is happy to refund [redacted] the full purchase price of $102.85 in this particular instance only.  The refund will be processed today and should appear on his credit card statement in 2-3 business days.    Sincerely,   Sherry C[redacted] Senior Manager, Customer Service

This letter is written in response to the customer complaint filed with the Revdex.com (“Revdex.com”) on April *, 2016 by [redacted] with respect to a service provided by our company, ALM Media, LLC (“ALM”).  We have reviewed the customer complaint at issue and are sorry to...

learn that ALM’s service, “My Resume Agent,” did not fulfill [redacted]’ expectations.  However, ALM does not expressly or impliedly guarantee results, namely, responses from recruiters, interviews or job offers.   As stated in the Terms of Use of My Resume Agent, which a customer must accept prior to purchase, ALM expressly states that it makes no warranties, express or implied.  Prior to filing this complaint with the Revdex.com, [redacted] spoke with one of ALM’s customer service representatives, who directed him to review our “Frequently Asked Questions” page of My Resume Agent, which reiterates that My Resume Agent does not guarantee results in response to FAQ #1.  Further, some of the facts presented in [redacted]’ complaint are inaccurate.  This particular purchase was placed on March **, 2016, and not on March *, 2016 as [redacted] claims.   [redacted] is requesting a full refund of the purchase price for this service, $102.85, which includes the base fee for initial distribution of a resume ($67.95), a detailed list emailed to the customer with recruiter contact information ($9.95), and one subsequent distribution of the resume to the same recruiter list 21 days after the initial distribution ($24.95).  The 21-day period has not yet expired, and thus, the subsequent distribution has not yet occurred.  The offer terms of this service expressed in our Terms of Use clearly indicate that once an order is submitted, the customer’s resume is instantaneously distributed to recruiters and that we do not offer refunds. Since this resume has not been re-distributed, ALM is happy to refund the $24.95 charge to [redacted], which will be processed today and should appear on his credit card statement in 2-3 business days.   Sincerely,   Sherry C[redacted] Senior Manager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom It May Concern:
This letter is written in response to the customer complaint filed with the Revdex.com on November **, 2016 by [redacted] with respect to advertising placement services provided by our company, ALM Media, LLC (“ALM”).
We have reviewed the...

customer complaint at issue and after investigating this matter, we found that ALM did not continuously send new invoices for the same advertisement placed by ALM, as [redacted] suggests. It appears that ALM’s collections team reached out to [redacted] to collect on the original invoice for services rendered, as our billing department experienced difficulty depositing [redacted]’s check.
As ALM strives to ensure the satisfaction of its customers, we have marked this particular invoice as fulfilled and will ensure that associated collection efforts cease. We apologize for any inconvenience [redacted] experienced in connection with this matter.
Regards,
Elizabeth R. D[redacted]
Junior Counsel