Special Ops Storage and Moving Co

Complaint: ***
I am rejecting this response because: If they have truly sent this, they would have a record of it and would have listed my address in their response They provide no details that can be verified, one month after they acknowledged receipt of my letter When I get home, I will forward a scanned copy of their letter to Revdex.com. ***, they lied to you and me last time I would like to keep this complaint open until a check is received and clears the bank These are not trustworthy people
Sincerely,
*** *** ***

We do not agree with whats stand herethe customer had a 3-bedroom home which is an all day job the crew did arrive late however the they worked hard and efficiently most of the items in the home were large and substantialthe estimate that was agreed to was $(hours @ and $travel
fee) an exactly that was charged even though hours was spent*** made it pretty clear at the beginning of the job she was only willing to pay $we offer an hurly service and this was unacceptablewe have sent *** a claim form and to date have not received it backalso as a side note *** already disputed her card in an attempt to not pay us at allwe will resolve this with our bank and then move forward with the claim process if a claim is actually madethe charges were appropriate and were agreed to and we cannot issues any refunds at this time

we disagreeI responded to insurance company and sent them all necessary info

Our company is not affiliated with Movers Connection

Initial Business Response /* (1000, 6, 2015/08/18) */
We apologize for the damages caused during this moveIn order for the customer to receive compensation for damaged items, a claim MUST be filed
I will email the customer our claim information now to: ***
If the customer
wishes to have the claim information sent via *** instead, please let me knowI will also have this customer claim expedited once filed
Thank you
Initial Consumer Rebuttal /* (3000, 8, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I submitted my claim form on *** *** *** The company says it could take up to days to process the claimThe Revdex.com requested I get back with them regarding the company's response no later than *** *** *** Consequently, I am still awaiting rectification of my claimWhat does the Revdex.com do in that event? Will this complaint be left open until I am notified of the company's processing of my claim?
Final Business Response /* (4000, 14, 2015/08/31) */
By law the claim can take up to days to be fully processed, however I have contacted the claim department today asking them to please expedite this claim
Final Consumer Response /* (4200, 16, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The claim has not been fully processedI'll wait to see what their resolution is before making further decisionsThey made no estimate of when the claim might be processed other than it could take up to days to do soI'll wait for firm action on their part

done

We will compensate this customer, however a claim MUST be filedI sent the customer the information via emailA claim has not been filed to date 01/07/

Complaint: ***
I am rejecting this response because: We will see what happens with the dispute. Your company was completely out of line and the fact that you condone the type of behavior that was exhibited is atrocious.
Sincerely,
*** ***

we will advise when our research is completeit will take toll Monday

Complaint: ***
I am rejecting this response because: I have learned to not trust anything they say. When I receive the
check and it clears the bank, I will accept their response and we can clear this dispute. Until then, I don't trust that they will follow through
Sincerely,
*** *** ***

Initial Business Response /* (1000, 10, 2015/10/13) */
THE CUSTOMER DISPUTED CHARGES BEFORE THE AGREEMENT WAS EVEN SENT TO HIMTHE CREDITING DEPARTMENT FOLLOWED PROTOCOL FOR CHARGE BACKSTHE CUSTOMER WAS TO SIGN A RELEASE, NOT DISPUTE THE CHARGETHAT IS WHAT WAS AGREED UPON AND THE CUSTOMER DID
NOT FOLLOW THROUGH
Initial Consumer Rebuttal /* (3000, 12, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a blatant lie by Mover ConnectionThey new I had filed the dispute with my credit card company because I told *** I had Why should this stop any credit that they agreed to pay me? They're response admits that they agreed to refund a full credit and that they're going back on there word They never sent the release or called me that they were no longer issuing the credit In court they will lose more than the original agreement, but they obviously don't care or care about how horribly they treat they're customers
Final Business Response /* (4000, 14, 2015/10/16) */
MR*** IS CORRECT THE AGREEMENT WAS NEVER SENT DUE TO THE DISPUTEAGAIN, THE DISPUTE CAME IN AND A REBUTTAL WAS PROCESSED DUE TO THE DISPUTENO ONE WAS AWARE OF THE DISPUTE, AND IF ANY EMPLOYEE WAS AWARE OF ANY DISPUTE, THE AGREEMENT STILL WOULD'T HAVE BEEN SENT DUE TO THIS KNOWLEDGE
Final Consumer Response /* (4200, 16, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** was aware of the disputeThis still doesn't change the fact that Movers Connection promised a full refund and went back on their wordThey now pretend that they don't know who I amAll you had to do was explain that there couldn't be a dispute filed with the credit card to process the refundNow Movers Connection is unwilling to helpI do not accept Movers Connection's proposed resolution because they haven't proposed to resolve anything

Complaint: ***
I am rejecting this response because:My husband and I feel we were treated unfairly and disrespectfully throughout our entire experience with Special Ops Moving companyDuring the hours we waited for them to show up, from 4-9PM, there was very little communication including ignored phone calls, open ended texts, and promises of call backs that never happenedWe received no reassurance from the company in regards to the status of our Movers until 8pm, hours after the scheduled moving timeThis left us feeling anxious and frustrated, we were never offered a full refund of our deposit if we cancelled, only the option to rescheduleSince we had already been waiting so long, took off work and had our things packed with no bed to sleep on, moving that night was our only optionIf we would've have been offered a full refund, it would have been taken considering that once the movers arrived things only got worseThey were careless with our belongings and damaged brand new furniturePlease see attached imagesWhen speaking with the owner the next day to express my concerns and request for a refund, he was as unpleasant as the experience the night beforeI never threatened to write bad reviews rather explained our concerns as consumers and the steps we would take in order to review our experience with their servicesThere was absolutely no remorse or compassion from the owner for what they put my husband and I throughMoving into our first home as newlyweds should have been an exciting and worry-free experience, which is why we hired movers in the first place, instead we were left disrespected, furious and with damaged goodsAs consumers, we have the responsibility to report our experiences with businesses and share with others the quality of their serviceThis particular experience demanded immediate action and the reviews were shared honestly and openlyIf a full refund is given, as requested, we will amend these reviews, to share how and if the company made the situation right for us
Sincerely,
*** ***

not sure

check was mailed

you can call me at *** *** call me at business hours

Complaint: ***
I am rejecting this response because:
They have not attempted to settle, they need serious investigation, I think I should call the tv stations
From all the complaints I am now reading about them they never pay for the damage they reek on customers!
Sincerely,
*** ***

we have been in contact with this customerwe are unsure if we damaged her grass as there seems to be some construction still going on in the are(it is a possibility we did) the damage is superficial and we have engaged a contractor to repair the dirtthe damage is nowhere near the cost claimed,
regardless we have hired a person to repair it.

we unfortunately don't agree with mr ***He also leaves out some very critical facts. on the original day of the move all his belongings didn't fit into one foot truck and we dispatch another crew to the pickup locationThough we were busy we were able to move jobs around to accommodate
mr *** because my recollection was that he had to be out of this propertyThe move did take longer but mr agreed that this was in no shape or form something we had control over and the crew did a good job.The original stay in our warehouse was supposed to be or days (our system is updating as I type this so I can't look it up) we unloaded the contents of the trucks and place them in our warehouseOn the planed move out day and after warehouse prep and partial loading of our trucks we were informed that mr *** closing was delayed and he would not be moving out as scheduledWe unloaded (no charge for this extra labor) and were informed that he would let us know the new delivery dateMr *** was upset that, although he agreed to the daily warehouse rate in writing, that he had to pay for the extra time. we were not given very much notice as to the new move out date but nevertheless it was scheduled to accommodate mr *** the best we couldThis was also close to a holiday and basically our month end rush timeWe were behind on our am jobs and admitt some communication issuesWe had some morning jobs run longer due to a decent morning snow stormWe simply can't do much about the weather conditions any more than any other transportation company such as an airline delaying its flightsThe next day still really behind from the previous day we delivered the job admittedly a bit lateMr *** was not charged for the crew member who went home earlyOur crew also could not fit bicycles a ladder and a shelf onto the truck and these items were delivered a few days later at no charge.as far as any damage we are happy to provide the following information to set up a claim:an email should be sent to [email protected] along with a description of the damage, the items make and models and pics of the damaged itemsIt is contractually agreed that a claim for damage must be filed within days but we are happy to extend this to as long as reasonably neededOn every job we provide and customers sign a disclosure titled "what to do if items are damaged or missing" (we are also happy to provide the Revdex.com with a complete file)we feel under the circumstances (weather and changing the scope and moving date) we did a good jobWe will stand behind the damage claim if one is filedAt this time however we feel no refund is dueWe have many many hours of labor in this job warehouse time, forklift driver etcA full refund is unreasonable. special ops moving.

[A default letter is provided here which indicates your acceptance of Arbitration If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID .***,and find that arbitration is necessary
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I do not wish to go any further with this back and forthThis is a very poorly ran company, which lacks professionalism, compassion, and cares very little about their customersThey can continue referring to their GPS all they wantThe amount of work that was done was for hours, which I received no discount onThis company deserves to be put under scrutinyThey were hours late, careless with my belongings, truck broke down etc...I'm sorry, when I pay for a service I expect a certain level of quality to come with it and I felt I was completely ripped off by this company and then cast aside when I brought my complaints to their attentionThe fact that this business is fighting so hard to save themselves $is probably a bad sign for themThis is not about money to me, it is a very small amount to debate about; I"m arguing based on principal and believe that the business they are conducting is held to a very low standard and they do not deserve to be entrusted in moving peoples belongingsI"m sorry to continue wasting the Revdex.com time with this petty argument, but I feel I have a responsibility to report their behavior to a higher authority
Sincerely
*** ***