Special Ops Storage and Moving Co

Unfortunately we cannot give you a full refundAnd we have no issue with you writing a reviewBut you wrote on one site and that goes beyond sharing your experienceOne review would have accomplished thatIt was vindictive and malicious hence my reaction the next dayThat said I was not happy with the way your job went and felt bad about the conversation the following day. my offer to resolve this would be a 15% discount for being late and filing a claim for any damage(We will do the claim regardless of course) in exchange you delete the duplicate reviews and update the original.I am extremely sorry for the lateness and bad communicationIt is not what we usually dowe pride ourselves in giving great customer service and excellent communicationObviously there were issue with your job and we'd like to make you feel better about itThanks againAnd let us know

Special ops moving is unaffiliated with movers connectionWe are sorry but we can't help this customerthere has been much misinformation regarding the two companies and unfortunately most of it sourced directly from the Revdex.com.

we will contact customer to discuss refund and damage

Complaint: ***
I am rejecting this response because:When
I go into the Revdex.com website to look up Movers Connection Inc, the screen print I have attached pops up with Special Ops Movers with the address that Movers Connection Inc filed their Articles of Incorporation under on 10/12/What a coinsidenceThey are the same companyThey have such a bad reputation, and no insurance claims company will cover them so they had to change their name.I demand payment from Special Ops Movers for my damages and collaterall damage spent with hours of reseach trying to get this resolved.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I have submitted a form for the damage complaint and nobody has responded I reached out to Jessica again, the claims contact and she said she would look into it Again, she never responded They do not need to resend the form, they need to process the claim
Sincerely,
*** ***

we are required by the *** to not exceed the estimates we give customerson the original day of the move crews went all the way up too the estimate of the job (did not exceed)by law they could no longer workthe next day a new crew was sent out and they could figure the beds
outwe did not charge anything for the 2nd day and were going to do it for freethe customer did not have instructions for the beds and the movers were there hourstaking things apart doesn't nessesarly mean you know how to put them togetherwe did not put the beds together but we also didnt charge anything nor could we because of ***'s laws regarding moving estimateswe are very sorry this happened but our hands are basically tied we cannot exceed the estimate for the move

our crew got pulled over and we didn't make the deliverywe issued a refund for the deposit (we will check on this and make sure)I guess we are not sure what else we can do besides voluntarily shut down for max? it was he who was rude and condescendingwe do our best to service every job but
sometimes thing happen and we cant. we are sorry

We are unaware of who this customer is we don’t have this name in our database. we do not service moves in **Perhaps they have us confused with someone else There are no specifics to respond to and we can’t propose resolution If the customer can provide more detail,
including the service address, date of services and name we can respond appropriately and try to offer a resolution Thanks *** *** **

I think thats what we said we were going to do

Complaint: ***
I am rejecting this response because: business sent emails indicating they will only consider a partial refund and have a "repair specialist" that they use to complete repairs with no information about whether this person is a licensed contractor insured and bonded to perform this sort of workGiven the shabby way this business handled attempting to move my safe, I have no confidence that repairs will return my property to the state it was in when they arrivedFurthermore, they stated that if I do not use their "repair specialist" then I am forfeiting my right to make a claim for damage done to my property.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: You broke my belongings in your broken truck and refuse to answer calls or talk about it at allPrepare to be served.
Sincerely,
*** ***

Revdex.com:
I would like to reject the offer of Mediation for complaint ID ***
Regards,
*** *** ***check sent.?

we cannot accommodate thiswhen moving furniture through tight access areas minor drywall damage can occurwe address this issue in our agreement?

we feel all charges are appropriatethe move was hours (per attached GPS screenshots) and one hour travel (disclosed on estimate)what we charged was hours plus travel, giving the customer a minute credit for the truck battery and another minutes as a curtesy discount.again we feel
the charges were fair, appropriate and no further discounts are due? ? ?

we did misplace a green garden cartwe found it? immediately and will deliver asapwe are? extremely short handed? because? of the cold and feel terrible about not being able to? deliver it by this weekendthe? damage claim is in? process

we responded to the dispute with our paperwork and will see what happenswe feel a full refund is not? reasonable?

The estimated ARIVAL time range is clearly disclosed in the booking agreement this customer e-signed.all movers with a PUC licence have their insurance on file with the state (which we do)we have spent a lot of money in fuel (hour round trip) and Labor in this jobOur offer of 10% stands as we can not do anything more.paying more than the estimate might have been okey with *** but in colorado it's actually not legalAll the leftover items were moved the next day free of charge and we simply can't do any more

Complaint: ***
I am rejecting this response because: I will accept this response when the refund hits my accountI will also gladly update my google review stating the refund was given.?
Sincerely,
*** ***

we offer basic valuation (.60c per? pound) to? customers on all jobswe also offer at extra cost full valuation protectionin addition due to the nature of moving sometimes? large heavy objects and through limited? access area can cause minor? damageour bill of lading
excludes? certain? damageslike drywall, trim etc.we do 3000+ moves a year and have a small number of damage? complaints which are ALL paid in? accordance to our bill of? ladingon most sites (except the Revdex.com) who insists on linking us to a company we have nothing to do with, we have a 4+ rating some and higherwe are? licensed and insured and? certainly? don't "steel? peoples money".in fact the Revdex.com itself has 1.7? rating on ***.?

claim is in process and can take? unto days (although usually much less)?