Speedy Cash

Tell us why hereAs a brief history of the account, on November 3, 2015, a Payday Loan transaction for $was completed online with Speedy Cash using the consumer’s personal information and the funds were deposited into a Regions Bank account ending in Payment was due on December 2, and was received via ACH to the bank account A new loan was then completed on December 7, for $and funded to the same bank account The ACH for repayment on the due date returned for insufficient funds and the account went into default where collection activity commenced as allowed by law.Speedy Cash recognizes the seriousness of identity theft and has extensive measures in place to help mitigate the fraudulent use of unlawfully obtained data If the consumer is claiming identity theft, her personal information was compromised prior to the loan transaction with Speedy Cash as the perpetrator already had access to such information as her name, bank account, social security number and date of birth which allowed him/her to initiate an account with us in her name When a debt dispute involves the allegation of identity theft, our procedure to investigate the dispute requires that the customer send us a copy the filed police report for fraud affidavit indicating the person was a victim of identity theft Our records show that we have received not received either from the consumer We have removed the banking information from the account so payment will no longer be attempted although our records show we only attempted one payment for $on December 2, which was the amount due on the loan and January 3, that did not go throughNo payment of $was received as stated in the complaint We will need a police report to proceed on this account Based on the consumer’s statements, she received the proceeds of both loans for a total of $1,that was deposited in to the same bank account she claims we are debiting payment from We advise her to contact our fraud department at [redacted] as soon as possible

Regrettably, it does appear that the consumer was a victim of a scam in which Speedy Cash's name has been used fraudulently to scam people out of money Speedy Cash never requests, or requires, pre-payment of any kind for a loan, nor do we threaten or use scare tactics to receive payment The consumer was not speaking to an actual Speedy Cash representative nor did we receive any payment from her or offer her a loan The best recourse is to report any such loan fraud to the Attorney General or local law enforcement so they can further investigate this scam We understand the frustration felt by individuals who are victims of these scams As such, Speedy Cash will provide any information requested by law enforcement to assist in their investigationWe also invite the consumer to visit our website, www.SpeedyCash.com/fraud, to learn more about to protect against such fraudulent actsWe appreciate your efforts in alerting us to the concern and the opportunity to resolve it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Regrettably, it appears that the consumer was a victim of a scam in which Speedy Cash's name has been used fraudulently to scam people out of money Speedy Cash never requests, or requires, pre-payment of any kind for a loan, nor do we threaten or use scare tactics to receive payment The consumer was not speaking to an actual Speedy Cash representative nor did we receive any payment from her or offer her a loanSpeedy Cash is not associated with the individuals mentioned in the complaint The best recourse is to report any such loan fraud to the Attorney General or local law enforcement so they can further investigate this scam We understand the frustration felt by individuals who are victims of these scams As such, Speedy Cash will provide any information requested by law enforcement to assist in their investigationWe also invite the consumer to visit our website, www.SpeedyCash.com/fraud, to learn more about to protect against such fraudulent actsWe appreciate your efforts in alerting us to the concern and the opportunity to resolve it

Initial Business Response / [redacted] (1000, 6, 2015/11/06) */ We have thoroughly reviewed the customer's account and find that there were no violations of law or best practicesIn June of 2006, the customer entered into a Payday Loan agreement for $to be due within two weeksThe payment returned unpaid due to insufficient fundsEfforts to communicate with the customer to reach repayment arrangements were unsuccessfulTherefore, the account was assigned to Speedy Cash's third-party debt collection agency, Ad AstraNo payment has been made on the accountAs provided on the complaint, the customer recently completed a new Customer Application and requested a new loanOn the application, the customer provided new bank informationThe customer's account was updated with all of the information provided in the Customer ApplicationThe customer was provided with a Loan Application Notice of Denial advising that the request for a new loan was denied because of an existing delinquent loanWhen the customer signed the Deferred Deposit Agreement and Disclosure Statement on the previous loan, the customer has acknowledged and agreed to authorize Speedy Cash to collect on all the amounts due on defaulted loans using the account information provided to usUnless authorization is terminated by giving Speedy Cash a written notice, the authorization to debit an account for the amount owed remain in effectThe customer did not revoke the ACH/EFT authorizationNotwithstanding the above, in order to find resolution, Speedy Cash agrees to refund the payment back to the customer's cardThis will result in the loan account returning to default statusWe urge the customer to contact Ad Astra directly to make payment arrangements to repay the loanWe appreciate your efforts in alerting us to the concern and the opportunity to resolve it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever [redacted] has not returned any of my emails for a payment plan and as I stated I need that plan to be in writing and it's fine and if agreement comes through the Revdex.com I will be waiting to hear back from [redacted] *** because I do want to be on a payment plan but as far as Speedy Cash stating that I am already on a plan with them I am not but I am waiting to hear back from them Sincerely, [redacted]

Regrettably, it appears that the customer was a victim of a scamWe could not locate this customer in our data baseIt is important to note that Speedy Cash never requests, nor requires, pre-payment of any kind for a loan We can certainly understand the frustration of people affected by this scamSpeedy Cash will cooperate with all applicable law enforcement officials in their efforts to investigate and identify those bad actors who perpetrate fraud on unsuspecting consumers utilizing legitimate businesses information, including trademarks, logos, addresses and similar informationWe appreciate your efforts in alerting us to the concern and the opportunity to resolve it

We have thoroughly reviewed the customer's account and find that there were no violations of law or best practicesOur records show that on June 19, 2017, a due date change request was processed and payment was changed to June 27, Subsequently, on June 27th, a payment was debited for $but due to insufficient funds, ,the payment was returnedTell us why here

An email will be sent today per the customer's request

Speedy Cash is an Agent of *** and does not have the authorization or ability to address or resolve issues regarding unauthorized charges on the customer’s card. We have forwarded the customer’s concern to *** to address with the customer

Complaint: ***
I am rejecting this response because: I don't believe that I was not contacted by an actual Speedy Cash representative
Sincerely,
*** ***

We believe this complaint may be filed under the wrong company as Speedy Cash does not operate as Advance America nor do we do collections for Advance America, or are associated with Advance America in any way. A thorough search of Speedy Cash's records failed to identify any customer that
matches the same information as the consumer set forth in the complaint and Speedy Cash does not have any employees by the names *** or ***. Additionally, Speedy Cash does not do business in Michigan. Speedy Cash is aware that, unfortunately, bad actors are posing as collectors for legitimate lenders in an attempt to defraud unsuspecting consumers. The consumer is invited to visit Speedy Cash's website, www.SpeedyCash.com/fraud to learn more about identifying fraudulent schemes. The consumer may also contact Speedy Cash directly at *** to determine the legitimacy of any collection call or correspondence claiming to be from Speedy Cash

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** The person who took my money needs to be found and put in prison,so he may never do this to anyone else

We urge the customer to call our Customer Service at *** so that we can address her concernThank you for alerting us to the customer's concern

We apologize for the negative experience that the customer had with Speedy Cash. Our records show that the customer did apply for a loan and was sent an email that her loan request was being processed. The email also states: "Your loan is not complete until you receive your loan funds
We reserve the right to cancel your request for a loan, in our sole discretion subject to applicable law, at any time prior to funding or disbursing loan funds to you." Upon final review of the loan application, it was determined that further information was needed to approve the customer for a loan. The customers loan contact the customer signed was subsequently voided and the loan was not finalized. As such, the customer does not owe Speedy Cash any money. We urge her to contact our Customer Service Department at *** to further discuss any concerns she may have

Complaint: ***
I am rejecting this response because: The payment was rejected but I saw it did go through on the 7thThat's why I thought I was caught up until I called my local storeNow as for the rejected payment, I believe it was because of my attempting to set up payments to my apartment office through my bank to ensure that the payments got there on timeI had set it up what I thought incorrectly so I did another with the actual apartment name instead of the property and I had two checks come through almost two weeks after the factYet that does not explain the payment on the 21stThe person I spoke to said she had changed the date but told me that I still needed to make the missed paymentHowever she did not indicate that the money would be automatically withdrawn and since the day had been for the withdrawal to the 28th, I did not expect the charge on the 21st. I am full aware that I need to pay back what I have borrowed however my rent is my first and foremost obligationI have very little extra cash to spare for overdraft fees which is why the unexpected withdrawal has left me slightly annoyedAfter all, I have paid what I have owed in the pastAll I am requesting is a slight adjustment for this incident because to me, it was an error that anyone could make given the exact information that I was given
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Re: Complaint ID: *** - *** ***We are in receipt of your letter dated March 2, in regards to the Customer’s claim to an FDCPA violation. As a brief background, the Customer took out a loan online at speedycash.com for $on July
24, and borrowed additional funds from this line of credit totaling $Payments were made on the account, often late, and account statements were sent to the email address on file as required by lawWhen the payment due on September 22, was not made as contracted, the account became delinquent and collection activity commenced as allowed by lawWe attempted to reach the Customer by phone and mail on multiple occasions to discuss payment options, but the Customer did not respond to our effortsDue to non-payment, the account was then assigned to the third party collection agency, Ad Astra Recovery Services, Inc., on December 23, 2014. Ad Astra also made many attempts to reach the Customer by phone and were not able to reach the CustomerLetters and settlement offers were mailed to the Customer by Ad Astra to the address on file, and did not result in contact from the CustomerNo further payments have been made on the loan and a past due balance of $1,is owed.The Customer has requested multiple pieces of personal information be provided with the response to this complaint. To maintain customer confidentiality, the Customer will need to contact Ad Astra Recovery Services, INCat 1-866-398-to process his requestWe appreciate your efforts in alerting us to the customer’s concerns and the opportunity to resolve them. Very truly yours

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Regrettably, it does appear that the consumer was a victim of a scam in which Speedy Cash’s name has been used fraudulently to scam people out of money.  Speedy Cash never requests, or requires, pre-payment of any kind for a loan. The consumer was not speaking to an actual Speedy Cash...

representative.    The best recourse is to report any such loan fraud to the Attorney General or local law enforcement so they can further investigate this scam.  We understand the frustration felt by individuals who are victims of these scams.  As such, Speedy Cash will provide any information requested by law enforcement to assist in their investigation.