Speedy Cash

After thoroughly reviewing the customer's complaint, it appears that the customer's loan has been paid off. If the customer has any additional concern, we urge the customer to contact our Customer Service at [redacted].

Complaint: [redacted]
I am rejecting this response because: I simply asked for an email from the business stating that they were canceling the loan and I have still not received the email. I did call the customer service department on yesterday and they stated they would send the email canceling the loan but I have yet to receive the email. This business has still not responded to the request to submit an email.
Sincerely,
[redacted]

Regrettably, it does appear that the consumer was a victim of a scam in which Speedy Cash's name has been used fraudulently to scam people out of money.  Speedy Cash never requests, or requires, pre-payment of any kind for a loan, nor do we threaten or use scare tactics to receive...

payment.  The consumer was not speaking to an actual Speedy Cash representative nor did we receive any payment from her or offer her a loan.                                          ...⇄ The best recourse is to report any such loan fraud to the Attorney General or local law enforcement so they can further investigate this scam.  We understand the frustration felt by individuals who are victims of these scams.  As such, Speedy Cash will provide any information requested by law enforcement to assist in their investigation. We also invite the consumer to visit our website, www.SpeedyCash.com/fraud, to learn more about to protect against such fraudulent acts. We appreciate your efforts in alerting us to the concern and the opportunity to resolve it.

While our records show that the customer had a previous loan with Speedy Cash, it does appear that she was a victim of a scam. Speedy Cash is not affiliated with the contact persons stated in the complaint, and the  phone number do not belong to us.  It is important to note that...

Speedy Cash never requests, nor requires, pre-payment of any kind for a loan.We can certainly understand the frustration of people affected by this scam. Speedy Cash will cooperate with all applicable law enforcement officials in their efforts to investigate and identify those bad actors who perpetrate fraud on unsuspecting consumers utilizing legitimate businesses information, including trademarks, logos, addresses and similar information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However [redacted] has not returned any of my emails for a payment plan and as I stated I need that plan to be in writing and it's fine and if agreement comes through the Revdex.com I will be waiting to hear back from [redacted] because I do want to be on a payment plan but as far as Speedy Cash stating that I am already on a plan with them I am not but I am waiting to hear back from them
Sincerely,
[redacted]

Tell us why here... As a brief history of the account, on November 3, 2015, a Payday Loan transaction for $500.00 was completed online with Speedy Cash using the consumer’s personal information and the funds were deposited into a Regions Bank account ending in 3840.  Payment was due on December...

2, 2015 and was received via ACH to the bank account.  A new loan was then completed on December 7, 2015 for $500.00 and funded to the same bank account.  The ACH for repayment on the due date returned for insufficient funds and the account went into default where collection activity commenced as allowed by law.Speedy Cash recognizes the seriousness of identity theft and has extensive measures in place to help mitigate the fraudulent use of unlawfully obtained data.  If the consumer is claiming identity theft, her personal information was compromised prior to the loan transaction with Speedy Cash as the perpetrator already had access to such information as her name, bank account, social security number and date of birth which allowed him/her to initiate an account with us in her name.   When a debt dispute involves the allegation of identity theft, our procedure to investigate the dispute requires that the customer send us a copy the filed police report for fraud affidavit indicating the person was a victim of identity theft.  Our records show that we have received not received either from the consumer.  We have removed the banking information from the account so payment will no longer be attempted although our records show we only attempted one payment for $587.50 on December 2, 2015 which was the amount due on the loan and January 3, 2016 that did not go through. No payment of $670.00 was received as stated in the complaint.  We will need a police report to proceed on this account.  Based on the consumer’s statements, she received the proceeds of both loans for a total of $1,000.00 that was deposited in to the same bank account she claims we are debiting payment from.  We advise her to contact our fraud department at [redacted] as soon as possible.

Regrettably, it appears that the customer was a victim of a scam. We could not locate this customer in our data base. It is important to note that Speedy Cash never requests, nor requires, pre-payment of any kind for a loan.  We can certainly understand the frustration of people affected by...

this scam. Speedy Cash will cooperate with all applicable law enforcement officials in their efforts to investigate and identify those bad actors who perpetrate fraud on unsuspecting consumers utilizing legitimate businesses information, including trademarks, logos, addresses and similar information. We appreciate your efforts in alerting us to the concern and the opportunity to resolve it.

Initial Business Response /* (1000, 6, 2015/11/06) */
We have thoroughly reviewed the customer's account and find that there were no violations of law or best practices. In June of 2006, the customer entered into a Payday Loan agreement for $150.00 to be due within two weeks. The payment returned...

unpaid due to insufficient funds. Efforts to communicate with the customer to reach repayment arrangements were unsuccessful. Therefore, the account was assigned to Speedy Cash's third-party debt collection agency, Ad Astra. No payment has been made on the account. As provided on the complaint, the customer recently completed a new Customer Application and requested a new loan. On the application, the customer provided new bank information. The customer's account was updated with all of the information provided in the Customer Application. The customer was provided with a Loan Application Notice of Denial advising that the request for a new loan was denied because of an existing delinquent loan. When the customer signed the Deferred Deposit Agreement and Disclosure Statement on the previous loan, the customer has acknowledged and agreed to authorize Speedy Cash to collect on all the amounts due on defaulted loans using the account information provided to us. Unless authorization is terminated by giving Speedy Cash a written notice, the authorization to debit an account for the amount owed remain in effect. The customer did not revoke the ACH/EFT authorization. Notwithstanding the above, in order to find resolution, Speedy Cash agrees to refund the payment back to the customer's card. This will result in the loan account returning to default status. We urge the customer to contact Ad Astra directly to make payment arrangements to repay the loan. We appreciate your efforts in alerting us to the concern and the opportunity to resolve it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
 Thank you so very much!

We apologize for the oversight and miscommunication. This transaction has been closed in the database.

Our records show the Customer entered into an Open End Line of Credit transaction in the amount of $550.00 online on August 31, 2015 with cash advances totaling $125.00 taken over the course of the loan.  Payment has not been made on the loan since August 1, 2016 and the loan is...

currently in default.  Subsequently, the account was referred to our 3rd party collection agency, [redacted], for collections.   In order to comply with the Fair Debt Collection Practices Act and to ensure account privacy and security, neither Speedy Cash nor [redacted] conducts any collection communications by email as was explained to the Customer in response to her email.    Collection notices offering payment plans were sent to the Customer’s home address for her to sign and return; however, nothing has been received from the Customer via mail.   A review of the account shows that the Customer has been working with [redacted] and is on a payment plan to repay the balance on January 12, 2018.  We urge her to contact [redacted] should she have any further questions regarding her account or payment arrangement.

We have thoroughly reviewed the customer's account and find that there were no violations of law or best practices. Our records show that on June 19, 2017, a due date change request was processed and payment was changed to June 27, 2017. Subsequently, on June 27th, a payment was debited for...

$96.62 but due to insufficient funds, ,the payment was returned. Tell us why here...

Complaint: [redacted]
I am rejecting this response because: these are my loan papers with speedy Cash. My friend was having this deposited into her account. I will be pressing charges to whomever it may be. 
Sincerely,
[redacted]

Regrettably, it does appear that the consumer was a victim of a scam in which Speedy Cash's name has been used fraudulently to scam people out of money.  Speedy Cash never requests, or requires, pre-payment of any kind for a loan. The consumer was not speaking to an actual Speedy Cash...

representative nor did we receive any payment from her or offer her a loan. The best recourse is to report any such loan fraud to the Attorney General or local law enforcement so they can further investigate this scam.  We understand the frustration felt by individuals who are victims of these scams.  As such, Speedy Cash will provide any information requested by law enforcement to assist in their investigation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A review of the account shows that a loan was taken out in 2007 using the same name and personal information as the customer.  The SSN was off by one digit and all of the other information was the same.  This loan went into default status and was never paid in full.  Our records show...

that the Fraud Response Group has spoken with the customer and refunded the payment that was taken in error on the account.  Additionally, the loan from 2007 has been closed out and marked as fraud. The customer should have no further issues logging into her online account.  We apologize for any inconvenience this may have caused.

An email will be sent today per the customer's request.

Regrettably, it appears that the consumer was a victim of a scam in which Speedy Cash's name has been used fraudulently to scam people out of money.  Speedy Cash never requests, or requires, pre-payment of any kind for a loan, nor do we threaten or use scare tactics to receive payment. ...

The consumer was not speaking to an actual Speedy Cash representative nor did we receive any payment from her or offer her a loan. Speedy Cash is not associated with the individuals mentioned in the complaint.                                         ...⇄ The best recourse is to report any such loan fraud to the Attorney General or local law enforcement so they can further investigate this scam.  We understand the frustration felt by individuals who are victims of these scams.  As such, Speedy Cash will provide any information requested by law enforcement to assist in their investigation. We also invite the consumer to visit our website, www.SpeedyCash.com/fraud, to learn more about to protect against such fraudulent acts. We appreciate your efforts in alerting us to the concern and the opportunity to resolve it.