Spirit Delivery Company & Distribution Services Inc

------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Dec 1, at 8:AMSubject: Fwd: Your complaint was assigned ID ***.To: *** ***
---------- Forwarded message ----------From: *** *** Date: Mon, Nov 30, at 8:PMSubject: Your complaint was assigned ID ***.To: [email protected] Revdex.comHere are my estimates I sent Sprite delivery fot claim ***I tried to get them to send me thr invoice but they said I would have to sue them to get a copy.Thanks--- On Sat, 10/24/15, *** *** wrote:> From: *** *** > Subject: Re: FW: *** *** Claim> To: "Louis Z***" > Date: Saturday, October 24, 2015, 1:PM> Hi>> I attached my two estimatesPlease let me know what the> next steps are.>> Thanks>>>> ----------------------------------------> On Thu, 10/22/15, *** *** > wrote:>> Subject: Re: FW: *** *** Claim> To: "Louis Z***" > Date: Thursday, October 22, 2015, 8:PM>> Hi>> Sorry I forgot the attachmnet in my last email> > > > I attched one estimate to get my counter tops> replaced,> and> am working on getting a 2nd estimate and will send it> to> you> once I have itThe guy that came out said that the> counter> tops will need to be replaced.> > Thanks> > > > ------------------------------> On Fri, 10/2/15, Louis Z*** > wrote:> > Subject: FW: *** *** Claim> To: ***@***.com> Date: Friday, October 2, 2015, 11:AM> > > > > Have a> Great Day!> Louis Z*** | Claims ManagerCell:> ###-###-####Office: ###-###-####> x***Fax:> ###-###-####> Runway Rd., Levittown, PA> ***@spirit.delivery.com> | www.spiritdelivery.com> > From: Louis Z***> Sent: Friday, October 02, 11:AM> To: '***@***.com'> Subject: *** ***> Claim ***, Please respond with pictures> and estimates of repair for the countertop. Thank> you.> Have a Great> Day! Louis Z*** | Claims ManagerCell: (***)> ***Office: (***)> *** x541Fax: (***)> *** **> Runway Rd., Levittown, PA ***@spirit.delivery.com> | www.spiritdelivery.com >

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Between me and my husband we had to take days off from work due to this companies mistakes.
Day 1- Installation dayThe hose was installed improperly and ruin my floorsDay 2- My husband had to take off work to clean up the mess due to their faulty installationDay3- The wrong hose was deliveredDay4- They showed up with no hoseDay 5- They brought a refrigerator hose for the wash machineDay FINALLY brought the correct hoseI EXPECT to be paid for my time and inconvenience! trips to someone house to deliver a hose in completely unacceptable!!!!!!!! I EXPECT to be paid for my timeNot only have my floors been damaged but I LOST WAGES DUE TO THIS COMPANIES INCOMPETENCE!!! I expect at least $for my time and lost wagesI'm dealing with the insurance company now to have my floors repaired BUT Spirit Delivery owes me $$$ for my time!!!!
Regards,
*** ***

----- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Thu, Dec 8, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania
in regards to your complaint #***.To: *** ***
---------- Forwarded message ----------From: *** ***Date: Wed, Dec 7, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com
Thank you for your helpMy issue was resolvedSincerely,
*** ***

------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Dec 1, at 8:AMSubject: Fwd: Your complaint was assigned ID ***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Mon, Nov 30, at 8:PMSubject: Your complaint was assigned ID ***.To: [email protected] Revdex.comHere are my estimates I sent Sprite delivery fot claim ***I tried to get them to send me thr invoice but they said I would have to sue them to get a copy.Thanks--- On Sat, 10/24/15, *** *** wrote:> From: *** *** > Subject: Re: FW: *** *** Claim> To: "Louis Z***" > Date: Saturday, October 24, 2015, 1:PM> Hi>> I attached my two estimatesPlease let me know what the> next steps are.>> Thanks>>>> ----------------------------------------> On Thu, 10/22/15, *** *** > wrote:>> Subject: Re: FW: *** *** Claim> To: "Louis Z***" > Date: Thursday, October 22, 2015, 8:PM>> Hi>> Sorry I forgot the attachmnet in my last email> > > > I attched one estimate to get my counter tops> replaced,> and> am working on getting a 2nd estimate and will send it> to> you> once I have itThe guy that came out said that the> counter> tops will need to be replaced.> > Thanks> > > > ------------------------------> On Fri, 10/2/15, Louis Z*** > wrote:> > Subject: FW: *** *** Claim> To: ***@***.com> Date: Friday, October 2, 2015, 11:AM> > > > > Have a> Great Day!> Louis Z*** | Claims ManagerCell:> ###-###-####Office: ###-###-####> x***Fax:> ###-###-####> Runway Rd., Levittown, PA> ***@spirit.delivery.com> | www.spiritdelivery.com> > From: Louis Z***> Sent: Friday, October 02, 11:AM> To: '***@***.com'> Subject: *** ***> Claim ***, Please respond with pictures> and estimates of repair for the countertop. Thank> you.> Have a Great> Day! Louis Z*** | Claims ManagerCell: (***)> ***Office: (***)> *** x541Fax: (***)> *** **> Runway Rd., Levittown, PA ***@spirit.delivery.com> | www.spiritdelivery.com >

We are looking into this claim and will advise shortly

We are looking into your complaint
Thank you

We are looking into your complaint Thank you

Order will delivered a.s.a.p.... Thank you

Absolutely the worse company I've have ever delt with. Ordered new appliances from Home Depot and was suppose to be delivered today they gave me a time frame of 730-1130am. I called spiriit to confirm I then spoke to russel who indeed confirmed the delivery and that I needed a 30 min call ahead he said sure no problem ...I also called Home Depot to have them call as well to confirm that my appliances were being delivered as they told the Home Depot employee yes ....still no call so its now 1120am I called them back again to get a eta, the lady tells me there on there way so I kinda asked her to please call the driver I have dogs and need to put them away puts me on hold for 15 mins, then gets back on the phone to tell me that my delivery was cancelled.. asked to speak to a supervisor who was indeed very nasty and goes on to tell me that I don't know what I'm talking about and that her employees never told me it was being delivered when in fact I spoke to Russel twice and another women who all told me it was being delivered- she went on telling me there nothing she can do then hung up on when I told her that this is ridiculous and very inconvenient as I had to take the day off oh work!! I called Home Depot and spoke to the appliance dept manager who said she will try to resolve this matter. Waiting to hear back but in the mean time I do not recommend this company there employees and customer service is absolutely terrible and very rude.

Good Afternoon,I have investigated this claim and take it very serious, after speaking with my claims department they determined that the damage was not done by the delivery team and that is was also pointed out at the time of delivery. I did speak with Louis Z[redacted] and he denies accusing anyone of...

lying but did say he denied the claim once receiving all the facts. I did speak with him about making sure he responds to all emails and phone calls. You are more than welcome to reopen the claim if you feel necessary.Thank you,

Thank you

----- Forwarded message ----------From: Revdex.com of Metro Washington DC <[redacted]>Date: Thu, Dec 8, 2016 at 8:33 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]...

<[redacted]>---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Wed, Dec 7, 2016 at 5:26 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[redacted]>Thank you for your help. My issue  was resolved.Sincerely,[redacted]

Good Afternoon,
I have investigated this claim and take it very serious, after speaking with my claims department they determined that the damage was not done by the delivery team and that is was also pointed out at the time of delivery. I did speak with Louis Z[redacted] and he denies accusing...

anyone of lying but did say he denied the claim once receiving all the facts. I did speak with him about making sure he responds to all emails and phone calls. You are more than welcome to reopen the claim if you feel necessary.Thank you,

This claim was tender into the insurance carrier for handling and to go inspect the damage to the claimant's home.  the claimant was advised that this claim was turn over to the insurance carrier for handling so they can go inspect her home and work out a settlement with her.  As per claimant she thinks that the insurance carrier will rip her off so we also advise her to contact her insurance carrier and pursue a claim thru her carrier and have them subrogation against us. 
 
thanks

this claim is being investigate by our claims Dept.. Kaye Ann will respond asap

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively...

Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Dealing with this company has been a complete NIGHTMARE!!!! It took them 5 trips to my house to install a hose!!!! Between me and my husband we had to take off 6 days of work due to the incompetence of these people.! I should be reimbursed for my time AND the damage to my house. Anytime you call them all you get is, "We'll call you back..." And of course no one calls. Then you have to keep calling them. Then they gave my mother in laws phone number to the insurance company!!!! I don't know how they even got that number!!!!! 
Regards,
[redacted]

Below is a letter I wrote to Joe L[redacted] a partner at Spirit Delivery.
Dear Joe,
I am writing to you in an effort to highlight significant communication issues that exist in your operations in New Jersey. As a Vice President in a Global Pharmaceutical company my time is valuable as is yours and honestly everyone’s. Therefore, treating cust[redacted]rs with utmost respect and concern for their time should be a top priority for your organization, given one of your core activities. This was not the case with my delivery that was scheduled for April 29th 2016.
On April 7th I purchased several Samsung major appliances from H[redacted] D[redacted] (Order Number H4101-5182) and delivery was scheduled for April 29th in a very efficient manner. On the 28th, I received an automated call indicating delivery time of 115pm to 515pm. So far, well executed and in line with what I was told by both Samsung and H[redacted] D[redacted]. On the 29th of April I received a call at 3:11 pm from your Delivery Cust[redacted]r Service staff indicating that the driver was 90 minutes behind schedule and earliest he would arrive is around 630pm. I stated that was fine and I would extend holding the building loading dock until 7pm. At 5:36pm I received another call from your Delivery Cust[redacted]r Service staff that the driver was stopped in traffic as the expressway was shut down. I asked the cust[redacted]r service staff which expressway was she referring to as there were many in Philadelphia and I had checked traffic reports and it was normal rush hour traffic. She did not tell me and indicated driver would be delayed until after 730pm or 8pm. I said that was fine and that I would extend the loading dock and pay $100 for the staff to remain until he arrived. She assured me that he would call if anything changed and was not able to make the delivery.
As 8pm passed, I called your 1-800 number and recording indicated office was closed and to call back in the morning. I called back at 844pm and left a voice mail asking for s[redacted]one to call me as soon as possible, as recording indicated 7am opening on Saturday, April 30th. The driver never showed up and never called to tell me he was not coming. I held the loading dock until 930pm and paid the staff $100 for their time as this was nearly 4 hours past the time frame I was originally told by Spirit Delivery.
On April 30th at 8am, I called your 1-800 number and the cust[redacted]r service staff told me there was nothing she could do and had no idea where the truck was or where my items were. I had to call back Monday. I explained that I had waited from 115pm till 930pm, missed a family dinner event and no one had called to tell me that the delivery was not going to be made or even apologize for the issue. The agent did not offer an apology and showed no concern. I asked to speak to a supervisor and she took my name and number. After waiting nearly 3 ½ hours for a supervisor to call back, I called the 1-800 number again at 1125am where the cust[redacted]r service staff told me the truck was back in the warehouse and the earliest they could deliver was Tuesday, May 2nd. I explained that I had already waited 22 days for the delivery and I was leaving the country on Sunday for 3 weeks. I also explained again the situation and she stated that I was told that there was significant traffic and the driver was delayed. I agreed that was correct but the driver never called to tell me he was not coming, after having me wait for more than 7 hours. She agreed that the file did not indicate that the delivery was canceled. I asked again to speak with a cust[redacted]r service Supervisor and all she would tell me is that his name was Edward and he would call me. Again, several hours passed so I called H[redacted] D[redacted]nd explained what happened. H[redacted] D[redacted] then organized a delivery date of May 20th, which is when I return but now more than 7 weeks from when I originally purchased the appliances and my family will be without any appliances for 3 weeks due to your driver’s lack of consideration for my time or my families well being.
It is clear that there was a breakdown in the communication from your driver to me, the cust[redacted]r. The driver should have informed me as soon as he knew he was not going to deliver of that fact so that I could continue with my personal activities. Due to the driver’s inability to manage deliveries or communicate to me in a timely manner, I incurred loading dock fees of $100 and my family will be without any kitchen appliances for nearly 3 weeks.

I ALREADY FILED A COMPLAINT PREVIOUSLY ABOUT THIS COMPANY. HOWEVER THE COMPANY...

ADDERSS THAT I DEALT WITH WAS FOR 42 RUNWAY RD LEVITTOWN PA 19057. I AM NOT SURE IF THIS ADDRESS THAT I AM FILING AGAINST IS THE MAIN OFFICE. HOWEVER I AM STILL WAITING ON MY COMPESTATION CHECK OF $125.00 THAT WAS PROMISED AND TOLD ME IT WOULD TAKE 4-6 WEEKS AND STILL HAVE NOT RECEIVED IT. IT HAS BEEN OVER 6 WEEKS. I HAVE EMAILED DEIGO IN THE LEVITTOWN OFFICE AND HE HAS NOT GOTTEN BACK TO ME ABOUT WHERE THIS MONEY IS AT.
I WANT THE COMPESTATION THAT WAS PROMISED TO ME ASAP. I HAVE EMAILS TO PROVE THAT I WOULD GET COMPESTATED FOR THIS AND STILL HAVE NOT. THE TOTAL I AM LOOKING FOR IS $125.00 AND NOT THEY CAN ADD ANOTHER 50.00 FOR MY TROUBLES AND AGGRAVATION ON GETTING THIS MONEY.

Spirit delivery is the worse delivery company. They subcontract for Home Delivery and have the rudest, ignorant, lazy drivers. They use vulgar language and never completed the delivery. They driver made an excuse that his truck wouldn't fit but I had Home Depot deliver appliances in the past. My driveway holds up to 10 cars and only had 1 car in it today. Poor customer service. Never got my fridge and had to reschedule for a week later, still waiting.

We are going to settle the claim for the estimated price of $1650.00. We will be sending the claimant a check in a couple of weeks. After reviewing the claim again we have come up with this settlement.
[redacted]
SDS/Claims Manager
Spirit Delivery