Tell us whSplit Rail Fence has offered repeatedly to service [redacted] under the terms of her warrantyHer Trex warranty covers manufacturer's defects and although her issues do not appear to be related to manufacturer's defects, Trex has indicated they would provide materials to service the jobThe work is beyond the year labor warranty and Split Rail provided an estimate of $to cover the labor associated with the workSplit Rail then, in the interest of customer service, offered to share in the expense and split the cost of the repair on the gate for $This offer was made offer last July and again at the end of March this yearSplit Rail was purchased, and has a new owner as of May 1st of this yearAlthough this work occurred prior to the new ownership, they would be willing to honor the offer of a $flat fee to repair the gate and the materials as neededThis is despite the fact that it is years beyond the provided labor warranty [redacted] PresidentSplit Rail Fence and Supply###-###-#### office###-###-#### celly here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI plan to see Split Rail on 10/for the staining, between 10am and noon Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 8, 2015/07/22) */ [redacted] contacted an attorney and we responded to the attorney's letterWe then tried to contact [redacted] numerous times to try and resolve the issue with no responseWe are now going to court versus [redacted] to resolve this issue
Initial Business Response /* (1000, 13, 2015/09/29) */
We do not understa8/25/the consumer indicated they wanted to withdraw the complaintWe understood the complaint to be closedWe believe we have resolved the issue with the customer
Please let us know if this is not the
case
Scheduling has gone home for the day so I am not able to confirm until Monday. Split Rail Fence will move the fence at no charge to Mr*** if we have not already done so
Complaint: ***
I am rejecting this response because:The initial complaint was based on scheduling the necessary repairs and this hasn’t been accomplished or addressed by Split Rail. We need the gate and the post repaired at the quoted $price. I am requesting that the work is scheduled and completed promptly.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I agree to pay $for Split Rail to repair the gate as well as remove and replace the post However, Split Rail's response still does not address the issue of scheduling which has been a part of my complaint since the beginning Once timely scheduling is arranged and completed, then I will accept Split Rail's response
Sincerely,
*** ***
*** I am out of town and not back into work until the 21st could you be kind enough to send this email complaint to my boss *** *** at a *** I am unable to forward the complaint This will allow *** to address the complaint before I
return thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is okay to me.
Sincerely,
[redacted]
We agree to the staining on October 5, 2017. We will deduct $212.34 off the invoice for cleaning and one half the power wash. Customer does not need to pay invoice until staining is complete. Thanks
Complaint: [redacted]
I am rejecting this response because:Referring back to my original complaint, I requested that
Split Rail promptly repair my fence. They
have offered to make the repairs for $500.
I am disappointed because it was my understanding that this type of
repair was to be handled at no cost. My
disappointment is compounded by the fact that I have already paid $2,000.00
over my contracted amount as part of the installation of this fence. However, after going back and forth, I will
agree to pay $500 for all of the repairs.
I am requesting prompt (within 10 business days) scheduling and prompt completion (by August 31, 2016).
Sincerely,
[redacted]
Tell us why here...We installed a fence for [redacted] (our customer) who is the neighbor of [redacted] who has filed this complaint. We did not do any work for [redacted].While we do our best to stay on the property of our customer, there are some limitations to being able...
to complete the job correctly without stepping foot on the neighbor’s property. There was some wood stacked between the houses while the fence was being replaced. Everything was cleaned up at the time of completion.This fence was placed on the customer property per the request of our customer. The original fence had pickets facing in. When our customer ordered the new fence, they requested the picket be facing out, which meant the fence panels were placed on the other side of the post. This resulted in the neighbor’s fence being within a couple of inches of the air conditioner. We offered our customer (her neighbor) a few suggestions to remedy the situation:1. They move the air conditioner2. Our customer moves the fence3. We take only the one section and change it at our expense back to facing in which would give the [redacted] the space they needed for their air conditioner.Our customer [redacted] is paying the $500.00 himself to have her air conditioner moved away from the fence as he did not want to move the fence or change the one panel to be facing differently from the rest. We also explained we are not responsible for damage to any underground sprinkler lines as we are unable to know where they are when digging. We only dug on our customer’s property and can only assume the sprinkler line crossed the property line. We have spoken with the installation crew and they adamantly deny they broke any lights, or even touched any lights.While we believe we have adequately responded to this complaint, we are prepared we are prepared to send the [redacted]’s a check for $150.00 to help pay for the damaged lights they believe Split Rail fence broke to resolve this issue”. Thank you.
Initial Business Response /* (1000, 5, 2015/07/02) */
We have spoken with customer and come up with a satisfactory resolution-customer will let Revdex.com know they are satisfied when completed.
Initial Consumer Rebuttal /* (2000, 12, 2015/08/03) */
This ordeal is finally over after nearly four...
months. Split Rail agreed to waive the bogus change order and move the fence to the correct location. The fence was moved the week of July 13th, and the entire fence was finally stained July 30th.
Initial Business Response /* (1000, 8, 2015/07/22) */
[redacted] contacted an attorney and we responded to the attorney's letter. We then tried to contact [redacted] numerous times to try and resolve the issue with no response. We are now going to court versus [redacted] to resolve this issue.
Tell us whSplit Rail Fence has offered repeatedly to service [redacted] under the terms of her warranty. Her Trex warranty covers manufacturer's defects and although her issues do not appear to be related to manufacturer's defects, Trex has indicated they would provide materials to service the...
job. The work is beyond the normal 1 year labor warranty and Split Rail provided an estimate of $1000.00 to cover the labor associated with the work. Split Rail then, in the interest of customer service, offered to share in the expense and split the cost of the repair on the gate for $500.00. This offer was made offer last July and again at the end of March this year. Split Rail was purchased, and has a new owner as of May 1st of this year. Although this work occurred prior to the new ownership, they would be willing to honor the offer of a $500.00 flat fee to repair the gate and the materials as needed. This is despite the fact that it is years beyond the provided labor warranty. [redacted]PresidentSplit Rail Fence and Supply###-###-#### office###-###-#### celly here...
Initial Business Response /* (1000, 5, 2015/06/30) */
customer [redacted] called in measurements for special order gate. These measurements were confirmed in an e-mail. Special order gate was manufactured correctly and per company policy -no refunds on special orders.
Customer signed and agreed to...
have the gates built per his specs.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per spec (invoice attached), gates were to be 36 x 36 inches. Gates were, in fact, 32 x 32 inches. That is not conforming to spec. Delivery refused.
Final Business Response /* (4000, 9, 2015/07/17) */
After further review we have chosen to credit the amount the customer requested of $114.50
Final Consumer Response /* (2000, 11, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business refunded me the money as requested.
We would like the opportunity to go to this customer's home and stain the fence. In addition we will deduct 1/2 the cost of the power wash as well as credit $50.00 for the mulch. Let us know if we may do this. Thanks
Tell us whSplit Rail Fence has offered repeatedly to service [redacted] under the terms of her warrantyHer Trex warranty covers manufacturer's defects and although her issues do not appear to be related to manufacturer's defects, Trex has indicated they would provide materials to service the jobThe work is beyond the year labor warranty and Split Rail provided an estimate of $to cover the labor associated with the workSplit Rail then, in the interest of customer service, offered to share in the expense and split the cost of the repair on the gate for $This offer was made offer last July and again at the end of March this yearSplit Rail was purchased, and has a new owner as of May 1st of this yearAlthough this work occurred prior to the new ownership, they would be willing to honor the offer of a $flat fee to repair the gate and the materials as neededThis is despite the fact that it is years beyond the provided labor warranty [redacted] PresidentSplit Rail Fence and Supply###-###-#### office###-###-#### celly here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI plan to see Split Rail on 10/for the staining, between 10am and noon Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 8, 2015/07/22) */ [redacted] contacted an attorney and we responded to the attorney's letterWe then tried to contact [redacted] numerous times to try and resolve the issue with no responseWe are now going to court versus [redacted] to resolve this issue
Initial Business Response /* (1000, 13, 2015/09/29) */
We do not understa8/25/the consumer indicated they wanted to withdraw the complaintWe understood the complaint to be closedWe believe we have resolved the issue with the customer
Please let us know if this is not the
case
Scheduling has gone home for the day so I am not able to confirm until Monday. Split Rail Fence will move the fence at no charge to Mr*** if we have not already done so
Complaint: ***
I am rejecting this response because:The initial complaint was based on scheduling the necessary repairs and this hasn’t been accomplished or addressed by Split Rail. We need the gate and the post repaired at the quoted $price. I am requesting that the work is scheduled and completed promptly.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I agree to pay $for Split Rail to repair the gate as well as remove and replace the post However, Split Rail's response still does not address the issue of scheduling which has been a part of my complaint since the beginning Once timely scheduling is arranged and completed, then I will accept Split Rail's response
Sincerely,
*** ***
*** I am out of town and not back into work until the 21st could you be kind enough to send this email complaint to my boss *** *** at a *** I am unable to forward the complaint This will allow *** to address the complaint before I
return thank you
We have a call into the customer and left a voice mail re: resolution of this complaint. As soon as we connect with customer we will respond. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is okay to me.
Sincerely,
[redacted]
We agree to the staining on October 5, 2017. We will deduct $212.34 off the invoice for cleaning and one half the power wash. Customer does not need to pay invoice until staining is complete. Thanks
Complaint: [redacted]
I am rejecting this response because:Referring back to my original complaint, I requested that
Split Rail promptly repair my fence. They
have offered to make the repairs for $500.
I am disappointed because it was my understanding that this type of
repair was to be handled at no cost. My
disappointment is compounded by the fact that I have already paid $2,000.00
over my contracted amount as part of the installation of this fence. However, after going back and forth, I will
agree to pay $500 for all of the repairs.
I am requesting prompt (within 10 business days) scheduling and prompt completion (by August 31, 2016).
Sincerely,
[redacted]
The sales manager has contacted the customer and will help the customer with any questions.
Tell us why here...We installed a fence for [redacted] (our customer) who is the neighbor of [redacted] who has filed this complaint. We did not do any work for [redacted].While we do our best to stay on the property of our customer, there are some limitations to being able...
to complete the job correctly without stepping foot on the neighbor’s property. There was some wood stacked between the houses while the fence was being replaced. Everything was cleaned up at the time of completion.This fence was placed on the customer property per the request of our customer. The original fence had pickets facing in. When our customer ordered the new fence, they requested the picket be facing out, which meant the fence panels were placed on the other side of the post. This resulted in the neighbor’s fence being within a couple of inches of the air conditioner. We offered our customer (her neighbor) a few suggestions to remedy the situation:1. They move the air conditioner2. Our customer moves the fence3. We take only the one section and change it at our expense back to facing in which would give the [redacted] the space they needed for their air conditioner.Our customer [redacted] is paying the $500.00 himself to have her air conditioner moved away from the fence as he did not want to move the fence or change the one panel to be facing differently from the rest. We also explained we are not responsible for damage to any underground sprinkler lines as we are unable to know where they are when digging. We only dug on our customer’s property and can only assume the sprinkler line crossed the property line. We have spoken with the installation crew and they adamantly deny they broke any lights, or even touched any lights.While we believe we have adequately responded to this complaint, we are prepared we are prepared to send the [redacted]’s a check for $150.00 to help pay for the damaged lights they believe Split Rail fence broke to resolve this issue”. Thank you.
Initial Business Response /* (1000, 5, 2015/07/02) */
We have spoken with customer and come up with a satisfactory resolution-customer will let Revdex.com know they are satisfied when completed.
Initial Consumer Rebuttal /* (2000, 12, 2015/08/03) */
This ordeal is finally over after nearly four...
months. Split Rail agreed to waive the bogus change order and move the fence to the correct location. The fence was moved the week of July 13th, and the entire fence was finally stained July 30th.
Initial Business Response /* (1000, 8, 2015/07/22) */
[redacted] contacted an attorney and we responded to the attorney's letter. We then tried to contact [redacted] numerous times to try and resolve the issue with no response. We are now going to court versus [redacted] to resolve this issue.
Although we believe the damage to the fence is due to high winds we will repair the fence at no charge.
Tell us whSplit Rail Fence has offered repeatedly to service [redacted] under the terms of her warranty. Her Trex warranty covers manufacturer's defects and although her issues do not appear to be related to manufacturer's defects, Trex has indicated they would provide materials to service the...
job. The work is beyond the normal 1 year labor warranty and Split Rail provided an estimate of $1000.00 to cover the labor associated with the work. Split Rail then, in the interest of customer service, offered to share in the expense and split the cost of the repair on the gate for $500.00. This offer was made offer last July and again at the end of March this year. Split Rail was purchased, and has a new owner as of May 1st of this year. Although this work occurred prior to the new ownership, they would be willing to honor the offer of a $500.00 flat fee to repair the gate and the materials as needed. This is despite the fact that it is years beyond the provided labor warranty. [redacted]PresidentSplit Rail Fence and Supply###-###-#### office###-###-#### celly here...
Initial Business Response /* (1000, 5, 2015/06/30) */
customer [redacted] called in measurements for special order gate. These measurements were confirmed in an e-mail. Special order gate was manufactured correctly and per company policy -no refunds on special orders.
Customer signed and agreed to...
have the gates built per his specs.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per spec (invoice attached), gates were to be 36 x 36 inches. Gates were, in fact, 32 x 32 inches. That is not conforming to spec. Delivery refused.
Final Business Response /* (4000, 9, 2015/07/17) */
After further review we have chosen to credit the amount the customer requested of $114.50
Final Consumer Response /* (2000, 11, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business refunded me the money as requested.
We would like the opportunity to go to this customer's home and stain the fence. In addition we will deduct 1/2 the cost of the power wash as well as credit $50.00 for the mulch. Let us know if we may do this. Thanks