Sports Fan Island Reviews (%countItem)
Sports Fan Island Rating
Address: 104 Champs Blvd, Maumelle, Arkansas, United States, 72113
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Address: 104 Champs Blvd, Maumelle, Arkansas, United States, 72113
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Order pajamas and it only has a k on and it should have kC for kansas city Chiefs no way of contact you and my party is in days
Product isn't correct Kansas City Chiefs pajamas only has the K no C
For my order to be sent by the 25 of December
Contact Name and Title: David R. Business Directo
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sportsfanisland.com
We are very sorry that the product which was shipped to this valued customer was not as desired. We do have posted on our website www.sportsfanisland.com a customer service email, ***@sportsfanisland.com. This email is monitored and all customer issues are worked daily. We do not have record of getting an email from this customer, but we will reach out via phone and email to resolve the customers issue.
I ordered at the end of November. I haven't received any information on the package since but was charged ***
I've been trying to contact you to help get my tracking number and no response
I just want to know where my package is
We are very sorry that your package and your correspondence has not been handled to your satisfaction. ***@sportsfanisland.com does respond to all customer issues and concerns within 24-48 hours M-F.
We were able to locate the order and do show that it was shipped Via fed Ex XXXXXXXXXXXXXXXXXXXX. However when we do track it we do see that the last known scan is from 12/2. We do apologize that Fed ex did not perform as we had hoped and we will be reaching out to you directly to discuss sending out a replacement and/or a full refund to settle this matter.
We do apologize for the issues caused in this order.
I purchased an article of clothing and was charged immediately but have never received the item or a refund despite contacting the company
I purchased a university of virginia swim suit from sports fan island a month ago. The payment ( Visa debit) went through but I never received an email starting shipping never received the item and have never heard back from them when I have emailed them. I would like either the item purchased or a refund
I would like the swimsuit sent or a refund for the swimsuit
Thank you...
We sent an email to you on June 1 st at 10:51 am in response to why you have not received the swim trunks yet. Your email was sent to us on June 1st at 8:02 am.
These are a pre-order item as stated in the item title and will ship in July. We do not have an exact date yet, but you will receive an email notification with tracking as soon as these ship. If you are wanting to cancel this order, please send an email to *** and we will be happy to assist you. The previous email you sent was answered within two hours of us receiving it. Thank you for your patience.
My wife ordered 3 of the Hawaiian shirts with NFL/MLB over three week ago. Have not received and no confirmation
they took the money and sent no confirmation and are not available via phone and no email responses
i would like the shirts delivered or my money refunded.
These floral shirts are a preorder item that ships in July as stated in the title. If you would like to cancel, please send an email to *** and we can assist you.
Thanks!
I ordered from this company 4/19/18, money was taken from my bank 4/23/18, never received item nor can I track the purchase. Want my money back.
I ordered a Steelers trunk for my boyfriend 4/19/18 to the tune of $47.94, Order #***. The money was taken out of my account on 4/23/18 so I thought I would be receiving this item soon. It is now May 2 and when I go to track my order, there is NO tracking number and NO way to get in touch with this rip off company. I do not want this, as I found out he needs a 3X and not a 2X, so I need to cancel the order, but REGARDLESS, I cannot get in touch with the frauds AND they took my money without any item. DO NOT DEAL WITH THESE PEOPLE. I wish I would have read all of the negative comments first but I trusted them. I will be contacting my bank tomorrow to try to get this resolved and get my money bank. Low life, don't answer email, and doesn't deliver on an order or even respond.
I want a complete refund ASAP.
Yes, this has been refunded per the customer request. This was refunded in full on May 3rd. The order was for size 2x Steelers Swim trunks. These were noted as a pre-order item that ships in June. Thank you!
I have been awaiting a refund for over 30 days for returned merchandise
I sent merchandise back to the Sports Fan Island company in February, with a tracking number from United States post office. I tracked the package to the company's po box so they did receive it. I contacted the customer service by email twice, both times I was advised that the refund would be sent, that was in the beginning of march, I still dont have received the refund. customer service stopped responding via email and the phone number on their facebook page is disconnected.
i want my refund for the merchandise i returned
I am very sorry for any delay. This order has been refunded in full plus an additional refund from a previous order for the delay from this return. I am very sorry again.
I made an order on Feb. 9th 2018 for some L.A. Dodgers slippers. I got an e-mail that said they would be delivered in early March. They have not come.
On Feb 9, 2018 I ordered a pair of Los Angeles Dodgers MLB Mens Stripe Legacy Sport Slides. I received an e-mail from them saying I would receive the merchandise in "early March" and if I wanted to contact them I could reply back to that e-mail. I then replied back asking for a refund on Feb 14, 2018 asking for a refund so I could purchase them elsewhere. They never responded back to me. On March 4th this year I again tried to reach them through that same e-mail and I asked them to respond back within two days or I would report them. They never responded back to me so I'm filing this report. The order number is 263540. The breakdown of the charges I want refunded is as follows. Subtotal
$19.99
Shipping
$6.95
*** State Tax
$1.45
*** County Tax
$0.45
Total
$28.84 USD
I paid online with my Visa card and the money was withdrawn on Feb 12, 2018.
Thank you for your help
I want a full refund or the slippers shipped immediately
Per the customer request, this was fully refunded on March 9th for this preorder item
Notified company of exchange request, company asked to ship back products with info. After 1 month, followed up and company ended up refunding card.
Wife and I were given gifts from a family member. We contact SFI (Sports Fan Island) via email obtained on their website, to request an exchange of products. We included all details in this email that we had, as well as what products we would like to receive in exchange.
GIFTS RECEIVED:
"BOSTON RED SOX MLB 3D BRXLZ CONSTRUCTION PUZZLE SET BASEBALL CAP"
"BOSTON RED SOX MLB 3D BRXLZ CONSTRUCTION PUZZLE SET TEAM LOGO"
Original Order ID for the products above is ***, and the Order receipt was included when package was returned to SFI.
These items were not opened and were still sealed.
Requested Exchanged Gifts:
1. MLB BOSTON RED SOX THEMATIC WOMENS CANVAS SHOE - Size M
2. BOSTON RED SOX POLYESTER MENS JOGGER PANT - Size XL
SFI (Island In The Sun LLC) responded to my email request and stated to return the products back to them at:
***
SFI noted that I would have to pay the shipping, which I was absolutely fine with. SFI requested that I put a note in the package requested a refund or exchange. I did exactly that, including both the original email with all information on it, as well as another piece of paper that spelled out what items I was returning and what products we would like in exchange.
I shipped out package to SFI on January 2nd under tracking number ***.
On January 8th, this item was delivered.
On January 29th, I still had not received any notification that my exchange was processed, so I contacted SFI. After multiple emails back and forth, upon which I received nothing more than a 1 sentence response, they noted that they processed a refund.
Nowehere in our correspondence did I or SFI ever mention a refund. All EXCHANGE information was spelled out in emails and included with package. SFI never asked me if a refund was acceptable, nor was I ever notified of a refund.
As far as Sales rep, Account nubmers, etc, I have none of that. SFI's response did not include any names whatsoever, and were 1 sentence responses. This was above and beyond the worst customer service experience I have ever encountered. I remained cool, calm, and collected during the whole process, and did everything that was requested of me.
I would like the products that were originally requested as an exchange, or store credit for the original purchase price.
I am very sorry we were unable to process your exchange. During the holiday season much of our apparel items are sold out. We can not guarantee sizes will be available for exchange. We typically suggest you return for a refund and go ahead and reorder the size you are needing so that you will know this is in stock. This was the case when you sent a note into us requesting an exchange. The sizes you requested were not available at the time so a refund was given. Since a full refund has been issued, we can not exchange or store credit.
(The consumer indicated he/she DID NOT accept the response from the business.)
From day #1, SFI/Island in the SUN, LLC KNEW that the items that I was returning were gifts given to my wife and me. I wrote it on the initial return request that they require of customers, I sent a copy of that information with my returned items, and I also communicated that information to them via email. I requested an exchange, but apparently the sizes requested were not available. SFI/Island in the Sun, LLC then refunded the GIVER of these items to my wife and I. Never ever before have I ever even heard of a company doing this. Why would the company refund the giver of the gifts, when the recipients were the ones trying to exchange something?
The Policy on their website reads as follows:
To exchange your item please send it to the address below with a note saying "Exchange for (size)" and include the name and/or order number used. Please save your tracking number on your exchange so we can track it down if there are any issues. We will process it as soon as it arrives. If you would like the item sooner and to ensure that you get the size you want while it is in stock, you can reorder the size you want and send the first item back with a note saying "Return for Refund.""
Nowhere in that policy does it state that should the items requested not be in stock, that a refund will be given to the original purchaser, instead of the person actually returning the items. IF such a policy existed, I would have handled this return/exchange much differently. This is a policy problem. There are so many problems with this company and how this exchange was handled, don't even get me started on their policy. There is nothing on their website that states that should a size not be available on an exchange, they will automatically refund the original purchaser.... a normal company would contact the actual customer and state that the requested size is out of stock, and either offer store credit or another item. I am not satisfied with this response.
I am sorry but a refund has been given. We do not store card information, so there is no way to reverse this refund and issue a store credit. Again, this transaction has been refunded in full. I am sorry that you were not notified that the items you were requesting were out of stock at the time. But, since these were out of stock, we issued a full refund for the order.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this business' proposed resolution, as it is not a resolution.
This company does not have a policy stating that should the items requested in an exchange be out of stock, that they refund the original purchaser, instead of store credit to the actual returner. I was never notified that should the items requested be out of stock, they will refund the original purchaser, otherwise this exchange would have been handled much differently.
This is a lack of policy and communication with SFI/Island In The Sun LLC.
There is no policy that states they refund the original purchased, so my request remains the same.
Yes I purchased on December the 4th, 2017 a sweater they promoted 4-5 day shipping so I placed the order and kept checking the status my order was *** finally they must have took the order down so I couldn't track no one ever answer the phone. Which I wonder why when all the customers are calling to find out when they are going to receive their products they only answer by email . If you cant get what the customers are buying from you why advertise, why advertise shipping why be in business if your scared to answer the phone. I have read so many reviews that are close too are the same I'm complaining. You send me a tracking number an tell me to wait till the next day to track and still it says the same. Now I have had to order through another company the same sweater and watch me get my sweater in the next couple of days. I run business an I do the ordering but if I mess or miss something I make sure my customers are happy so that they will return and not tell everyone how bad everything is. You can say what ever you would like but if you keep doing the same thing to your customer you will not have any and you can say your sorry all you want till your blue in the face!!!!!! Still doesn't change the fact that your taking advantage, and not caring for the people that ultimately will keep you in business. Thanks for nothing and making me work so hard to do something that should have took five minutes of my life to complete I hope you get it together. I don't want an apology I just want my money back and to never have to deal with you again.
I order slippers from "SPORTS FAN ISLAND". They said I would receive in 5 days. We were moving in about 10 days so I thought we were good. When I never received notification about my order being in route, I emailed them. I explained the above situations. They said they were shipped to them and not directly to me so that was the hold up. I gave them a forwarding address since I would receive after the move and they assured me they would update the info and deliver my product. I received an email advising it was in route 24 hours before delivery, I was out of town. I got back into town the next day and still did not have. They ended up shipping them to the previous address we moved from. I went to that old address and of course not there. I have emailed them 4 times and no response. The last email asked for my money back and nothing. I can't seem to get response now. Still trying!!!
This address was changed and shipped to the address we referred to in an email...Please see below. If you file a claim with the USPS, we will be happy to issue a full refund as we stated in the email sent to you on November 16th.
Thank you!
Stacy
SFI
Nov 16 (12 days ago)
to Jeanette
The address was changed and it does show delivered to
Jeanette L.
***
Since they show delivered you will need to file a claim with the post office. Once I have that claim number I can resend or refund at that time.
I ordered an item on November 11th and completed all the information including payment. I took a picture of the transaction but never received an email confirmation. Several days later I noted that payment had been deducted from my account and after looking at the order I took a picture of I noticed my email was wrong. I tried to track the item using the incorrect email and it only said the item had not been sent. I then called the company and received a recording stating to use their email for any issues. I have since left three email inquires with them and have received no response and have also left two unreturned messages on their voicemail. I actually no longer want the item as it was a gift for someone and the time has passed. They still have not credited my account and have failed to engage in any correspondence with me. My order number was ***.
Product_Or_Service: Detroit Lions sweater
Order_Number:
Billing Adjustment Credit account and apology from business.
Thank you for contacting us. We have been in contact with this customer and the order was refunded on Novemeber 17th.
Thanks!
I ordered the Lego Steelers Heinz field and the transaction is charged to my charge card. I did not receive any confirmation notice.
I ordered the Lego Steelers Heinz Field as a Christmas gift for my Grandson. This is going to be his 'big' gift from Gram and Pap. My charge card has been charged for this purchase, but I did not receive any confirmation notification that they received the order; thus, I have no tracking number. I have emailed twice now and have not received anything back. I called all the phone numbers and no one picks up. I don't want to give a negative review, but agree with others - the Customer Service needs to do better. In fact, there is no customer service. I hope to hear back from the company about my order soon and thank you for taking this to their attention.
I would really like to have the company get back to me, via email, letting me know when and if my order will be filled. I would really like to receive this item, but it needs to be received before Christmas. All I want to know is if the company is filling this order. I need a tracking number.
Thank you ***. We received your email that was sent to us and replied back within 15 hours of receiving it. We try to answer all emails within 24 hours. We notified you yesterday that this was being delivered today. I have attached the tracking information below.
Thanks,
***
***
Help
Print
In transit
Out for delivery
***
Ship date:
Mon 11/13/2017
***
Scheduled delivery:
Fri 11/17/2017 by end of day
*** US
U.S. Postal Service will be delivering this shipment.
Quickly and easily customize your home deliveries.
Request to get your home deliveries when and where you want them with FedEx Delivery Manager(r).
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Travel History
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Date/Time
Activity
Location
11/17/2017 - Friday
7:05 am
Out for delivery
***
Out for delivery with the U.S. Postal Service
11/16/2017 - Thursday
12:17 pm
At U.S. Postal Service facility
***
Accepted by U.S. Postal Service - Tracking ID
5:52 am
In transit
***
In transit to U.S. Postal Service
2:42 am
Shipment information sent to U.S. Postal Service
2:38 am
Departed FedEx location
FEDEX SMARTPOST ***
11/15/2017 - Wednesday
12:33 pm
Arrived at FedEx location
FEDEX SMARTPOST ***
4:14 am
Departed FedEx location
***
11/14/2017 - Tuesday
9:42 pm
Arrived at FedEx location
***
7:00 pm
In transit
***
5:55 am
Left FedEx origin facility
***
11/13/2017 - Monday
6:16 pm
Arrived at FedEx location
***
11/06/2017 - Monday
8:43 am
Shipment information sent to FedEx
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a response after I made my complaint and they provided me with a tracking number and other emails. I received the item and am completely satisfied. I will write another review stating the above. The only thing I would suggest is that Fan Island takes more initiative to send out emails with tracking numbers and responds to emails sent to Customer Service. Also, have a 'working' phone number where you can "talk" to someone.
Placed order 10/25/17. Charged to Discover for 113.93. Want money back
On October 25, 2017, I placed an order with Sports Fan Island for a Steeler Brix stadium and a Steel Brix helmet. Never got confirmation of Order and have no tracking information. $113.93 was charged to my Discover Card that same day. Today, November 16, 2017, I tried calling. All I got was a voice mail telling me to leave a message or send an email. Why was I not surprised to find that their mailbox was full. So I sent an email. Again, why was I not surprised that the email bounced.
This is a bogus business. I want my money back and I want everyone to beware of Sports Fan Island.
I want my $113.93 back.
Thank you ***. I have checked our email records and there has not been an email sent by you. Please email us anytime at *** We answer all emails within 24 hours.
Your package is in transit via FedEx and it is showing these will be delivered on the 20th. If you no longer need these pre-sale items please return for a refund. The tracking information is below.
Thanks!
***
***
Help
Print
In transit
Shipment information sent to U.S. Postal Service
***
Ship date:
Tue 11/14/2017
***
Scheduled delivery:
Mon 11/20/2017 by end of day
*** US
U.S. Postal Service will be delivering this shipment.
Quickly and easily customize your home deliveries.
Request to get your home deliveries when and where you want them with FedEx Delivery Manager(r).
Customize Delivery
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Travel History
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Date/Time
Activity
Location
11/16/2017 - Thursday
7:30 pm
Shipment information sent to U.S. Postal Service
6:54 pm
Departed FedEx location
FEDEX SMARTPOST ***
11:54 am
Arrived at FedEx location
FEDEX SMARTPOST ***
8:05 am
Departed FedEx location
***
11/15/2017 - Wednesday
7:36 pm
Arrived at FedEx location
***
8:03 am
Departed FedEx location
***
2:41 am
Arrived at FedEx location
***
11/14/2017 - Tuesday
10:40 pm
Left FedEx origin facility
***
8:17 pm
Arrived at FedEx location
***
11/11/2017 - Saturday
10:58 am
Shipment information sent to FedEx
I attempted to order 2 items back on 10/21/17, I received notification that a FedEx label was created on 10/23/17. I was expecting the package in 4 to 5 business days as advertised and didn't receive the 2 items that I ordered (and I was charged for). I first inquired about this on 10/31/17 and was told that one of the items didn't arrive as they were told, and that they were expecting the item by 11/3/17. I asked for an update on 11/6/17, again on 11/7/17 and 11/9/17. I didn't receive a response to ANY of the attempts. I have disputed the charge with my credit card company, and I hope that they are able to get my money back for merchandise that I never received. I understand that circumstances beyond control happen, but no communication whatsoever is completely unacceptable. I would strongly encourage someone to look at all of these reviews before choosing to do any business with this company.
I am very sorry for any delay in response over the last few days. We have issued a full refund for this order. Again, I am very sorry for any delay. We experienced a unexpected delay with the Brxlz Mascot, but are expected to receive this item on Wednesday. I am sorry again and a full refund has been submitted.
Stacy
Third poor experience with this company - Customer Service and Delivery issues
Last summer I placed two orders with this company for fidget spinners, which I knew were pre-order items. I waited well beyond the fulfillment expectation for both orders to arrive. This company does NOT answer the phone, and the voicemail is full. They have never once picked up the phone, it goes directly to voicemail every day since April 2017. Furthermore, I recently unknowingly placed another order with this company from an ad I saw on Facebook. This time it was for Steelers Button Boot Slippers, and I purchased and paid for the order on 10/1/17. Below is the email correspondence, beginning with the most recent response from this "company":
The Button Boots did not arrive when I was origianlly told. They are now arriving to me this Saturday. I can't apologize enough. I will ship them ASAP or I can cancel and refund if you prefer.
On Wed, Oct 11, 2017 at 2:44 PM, *** wrote:
My order # is ***. I'm not sure why no one answers the phone at your company, but I would like an estimated delivery date before I just cancel my order altogether. Please advise.
I always have a problem getting items shipped in a timely fashion from your company. This is the third and final time I will deal with this. To put things in perspective - I placed another order on the same day for an item that shipped from China during a week-long Chinese holiday, and I already have that item. Please provide the latest delivery date I can expect this item, as I purchased them to wear to an event.
Hide original message
On Monday, October 9, 2017 4:39 PM, SFI wrote:
I am so sorry for the delay. The Button Boots are arriving this week and we will get them shipped out to you.
On Mon, Oct 9, 2017 at 9:56 AM, *** wrote:
This order has said 'In Transit' for a week. Can I get a more specific update on where my order is and when I can expect to receive it? I tried calling your customer service line and it goes right to a recorded message. Please advise.
I would like this company to: 1. Send the item overnight at no additional charge to me. 2. Provide the tracking number of the delivery. 3. Take these repeated complaints (22 not including mine) seriously instead of rebutting the complaint as though it is the customer's fault 4. Clear its voicemail account. 5. Actually take customer phone calls. 6. Stop making excuses for poor customer service.
Yes, we have been in communication with this customer and her order has been delivered. Please see the email and tracking number below.
***
Thank you ***. Yes, I take all complaints very seriously and will do all I can to get this taken care of. I have spoken with our warehouse manager and this is definitely a mistake on our end and I am very sorry.
I can expedite these to you. Please let me know how you would like me to proceed. I can refund these immediately or process these for shipment immediately. I am very sorry for any mistake made and will do all I can to make this right. I look forward to hearing from you, so I can get this resolved.
***
Tracking Number: ***
Delivered
On Time
Expected Delivery on: Thursday, October 19, 2017 by 8:00pm
Product & Tracking Information
See Available Actions
Postal Product:
Parcel Select
Features:
USPS Tracking(r)
Date & Time
Status of Item
Location
October 19, 2017, 1:21 pm
Delivered, Front Door/Porch
***
Your item was delivered at the front door or porch at 1:21 pm on October 19, 2017 in ***.
October 19, 2017, 8:57 am
Out for Delivery
***
October 19, 2017, 8:47 am
Sorting Complete
***
October 19, 2017, 6:02 am
Arrived at Post Office
***
October 19, 2017, 4:46 am
USPS in possession of item
***
October 18, 2017, 11:58 pm
Departed Shipping Partner Facility, USPS Awaiting Item
***
October 18, 2017, 11:24 am
Departed Shipping Partner Facility, USPS Awaiting Item
***
October 18, 2017, 5:45 am
Picked Up by Shipping Partner, USPS Awaiting Item
(The consumer indicated he/she ACCEPTED the response from the business.)
The product finally arrived and the product is of good quality. It would still be in the best interest of customers that the company answer the phone and clear its voicemail account. The company may avoid complaints of this nature if they would simply answer the phone.
I ordered eagles light up shoe on oct 5 still no answer or tracking for them.. they said it would be here in 4 to 5 days. My order number is
I ordered a couple of items from Sports Fan Island about a month ago. When I ordered the items, it said the delivery would take place 3-4 business days. I contacted them several times by email. Finally a response last week saying the items would be in this week (so last week). Here we are and still yet no items or response again. Aweful customer service. I understand all the complaints and negative reviews.
Thank you Seth for this information. The emails below were sent to you in regards to the order placed with us for two Spinners. I am sorry that you have not been satisfied. We notified you via email last week and apologized for this delay. If you no longer need these, please return for a refund. These will be delivered on Friday according to the USPS. Thank you again.
Seth T.
Oct 4 (7 days ago)
to Sports
Why hasn't this shipped yet? I have sent 2 emails with no responses. Your Customer Service is not very good. There were not pre-sale items, so they should have shipped within 3-days like your site said. I should have received these already... but yet they are in pre-shipment.
Please respond ASAP
On Fri, Sep 22, 2017 at 4:10 PM, Sports Fan Island wrote:
Sports Fan Island
Order #***
Your order is on the way
Your order is on the way to you. Track your shipment to see the delivery status.
View your order
or Visit our store
Items in this shipment
BLOWOUT SALE! Batman and Superman Diztracto Spinnerz Fidget Three Way Hand Spinner - Printed Ã? 1
Batman
BLOWOUT SALE! Batman and Superman Diztracto Spinnerz Fidget Three Way Hand Spinner - Printed Ã? 1
Superman
If you have any questions, reply to this email or contact us at [email protected]
SFI
Oct 4 (7 days ago)
to Seth
I am so sorry for the delay. The spinners are arriving to us this week and we will get your order shipped out.
Seth T.
9:04 PM (18 hours ago)
to Sports
Where are they? I expect them to be delivered in the next 2 days and I also expect my money back. You should be sending these to me for free.
This is ridiculous! You are an awful company.
Tracking Number: ***
In-Transit
Expected Delivery by: Friday, October 13, 2017 by 8:00pm
Product & Tracking Information
See Available Actions
Postal Product:
First-Class Package Service
Features:
USPS Tracking�®
Date & Time
Status of Item
Location
October 11, 2017, 8:55 am
Departed USPS Regional Facility
MEMPHIS TN DISTRIBUTION CENTER ANNEX
Your item departed our USPS facility in MEMPHIS TN DISTRIBUTION CENTER ANNEX on October 11, 2017 at 8:55 am. The item is currently in transit to the destination.
October 11, 2017, 6:53 am
Arrived at USPS Regional Facility
MEMPHIS TN DISTRIBUTION CENTER ANNEX
October 11, 2017, 4:16 am
Departed USPS Regional Facility
LITTLE ROCK AR DISTRIBUTION CENTER ANNEX
Ordered a product and still haven't received it
Ordered a pair of slippers on august 17th it's now the 30th I was supposed to receive them within 5 business days the order still says it's in pre shipment and hasn't left the facility I cannot get in contact with anybody from the company I just want a refund
Refund or my order fulfilled
Yes, this order is shipping as we mentioned in our email to you yesterday. Here is a copy of the email.
***
Aug 30 (2 days ago)
to sales
Hi I ordered slippers on the 17th of August and still haven't received them and they still say there in pre shipment so I'd like to know what's going on with my order or I'm gunna be contacting the Revdex.com
SFI
Aug 31 (1 day ago)
to ***
I apologize for the error. We received the moccasins yesterday and will get your order shipped out today.
These should be received by the first of the week, but please understand the hurricane has placed some delays on the USPS. The tracking number is
Tracking number
***.
Thank you again for your patience!
Broken and Failed Promises
I requested 4 finger spinners (order number ***) on June 4. Two of the items said "Ships in Early June". I received confirmation on June 22 (not early June) that those two items have been shipped. The two other items stated that they would ship in June. I began to reach out to the company on June 27 asking for the status on the other two items. They replied stating that the items would be received and shipping out over the weekend. After numerous attempts, I have been informed that this is a manufacturer issue and that they only have the three way spinners available (I ordered 2 2-way and 2 3-way). I told them that I want the 2-way spinners that I ordered. They offered to replace each 2-way spinner with two 3-way spinners. As a counter offer, I would want to continue to receive the two 2-way spinners that I originally ordered, but would like two 3-way spinners as well. They refused and said that is not part of the deal. According to the USPS, the item has been in 'pre-shipment' since July 10. I would just like to have the spinners that I ordered and some sort of compensation.
I would ultimately like a refund while receiving the products that I ordered. Also for the time and trouble of having to reach out to the company regularly to have two additional spinners provided to me at no cost. Their website falsely indicated that the items would ship in June, which has clearly not been the case for two of the items.