Sports Ohio, Inc.

Two refund checks were mailed from DePaula Chevrolet, in the amounts of $474.58 and $695.63 they were mailed on 4/13/16 and 4/21/16 respectively. A third check was mailed from our finance manager to [redacted] refunding him for Taxes. That check was for a little over $100. This matter should...

be Resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
As previously
documented this isn’t just about my vehicle completely shutting down on the side
of the road after only owning it for 6 months. It’s about all of the issues I
have had in the short 7 months of owning my car. All the stress, time and money
that it has taken. The countless times I have been in loaner or rental cars the
countless times I have made trips down to the dealership, the countless times I
have had to take off of work to go to the dealership. When I went to buy a car
at DePaul I wanted a reliable vehicle for me and my kids, this car has been the
furthest thing from that. 
Jason from the Blue service team did
call me and tell me that they found that my alternator was bad but I was told
that I had two options new or used and that neither was covered under my
warranty. Therefore I had my vehicle towed to a place that could do it at a
more affordable price. Had I been told that it was covered under a warranty and
just had to pay a deductible  I would have had it done there. 
To date I need new tires, as the ones on my car are bald(this
was brought up in a letter to the dealership that was not addressed) and still
have a service apt for 10/14/15 to figure out why when I picked my vehicle up
last from the dealership my front end is making a peculiar sound ,when it wasn’t
dropped off this way.
I am requesting that I get reimbursed for my alternator that I
paid out of pocket, that is now supposedly covered under a warranty and
requesting a vehicle at equal value. [redacted]

Business responded stating that the consumer wanted a repair for something that was not covered under his warranty.  Also due to poor workmanship that he did himself and all the oil leaked out, which he admitted.  I would have not covered it anyway.  There is no warranty on this...

vehicle.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this ABSOLUTELY does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Upon assessment of my trade vehicle the dealership never countered with a lesser value than was originally given in the online guaranteed certificate.  I was never told there was undisclosed damaged to the vehicle.  My trade had much lower mileage than comparable models of it's age and was in good condition mechanically and physically.My initial followup with this Dealership was the following business day, Monday, April 6th.  I have made several calls to the original finance manager as well as the sales manager and sales person attempting to resolve these primary issues.  I also had been waiting nearly two weeks to receive the sales tax check necessary to register the vehicle.  Their dealer plate I had returned home on the delivery /purchase date is awaiting shipping instructions from the dealership.  I am NOT holding a license plate ransom, as their response claims. According to the sales manager they would be providing mailing address and return billing account detail for said plate.  2 full months have passed and I am not in receipt of such information.
While, true, police were contacted about the dealer license plate, it was my home town police.  Per their advisement I was instructed to contact the dealership again and await their (DePaula's) direction. As far as I am aware no state police have been contacted or have visited my home address to date.
I have all phone records with regard to any commucation with DePaula Chevrolet, Albany NY.  I have not received any returned calls or any voicemail from anyone from this dealership.
In addition, soon after registering the vehicle, I have discovered the following vehicle failures;  malfunctioning air conditioning, washer fluid dispensing, brake light. I also selected to purchase uncarriage coating for $500 to be applied on a separate trip (120 miles, 3 hour drive) to their dealership.  Which currently at this point, seems extremely unlikely.  I am unable to address these additional concerns due to their (DePaula's) failure to communicate directly with me.  Thank you for your time and prompt assistance.Best Regards,[redacted]

On July 5,2016 [redacted] brought her 2009 Chevrolet Malibu into our facilitystating left head lamp inoperative and requesting to have client supplied headlamp bulbinstalled in the left front and to replace right hand head lamp replaced with a gm replacementbulb. On the same...

rep<Jir order after replacing the head lamps customer requested to have thevehicle inspected. Both requests were completed on July 5, 2016 as documented on repairorder #cvcs[redacted]. The customer was charged a total of $220.89 including tax. According toour records Ms. [redacted] made an appointment on July 8, 2016 stating that her Bluetooth wouldnot connect. She did not keep that appointment nor rescheduled. General Motors warrantiestheir parts (headlamp bulb) if installed at a GM dealership both parts and labor for 12 monthsor 12,000 miles whichever comes first. As far as the Bluetooth scenario we find it unlikely thatchanging head lamp bulbs would have anything to do with connection between Bluetooth andthe customers phone. If Ms. [redacted] would like to reschedule an appointment with us todiagnose the Bluetooth issue there would be a Initial charge of $39.95. If the right head lamp isout and the bulb is defective we would honor the warranty if it is still in the time and mileagecriteria.Complaint Case #[redacted]Sincerely,Mark V[redacted]Service Manager

The consumer did a Trade in Marketplace offer online through our website or [redacted]. A guaranteed value is given which is backed by [redacted] BUT in the disclaimer the guarantee states vehicle condition must be verified in person by dealer.
"
What is [redacted] Trade-In...

Marketplace?
[redacted]’s Trade-In Marketplace gives consumers real, actionable offers for their vehicles when it’s time to trade or sell them.  From the comfort of their homes, consumers receive offers they can use for quick cash, or to take control of trade-in negotiations.
Other trade-in value ranges represent a model’s general worth.  But a Trade-In Marketplace offer is unique to the equipment and condition of a specific car, truck or SUV.
Trade-In Marketplace offers are based on information provided by consumers.   The Trade-In Marketplace offer is backed by [redacted], and you’ll never have to accept less, as long as the car’s information and condition are verified.
This was originally done online from consumers home before they came into the dealership. They live in [redacted], [redacted]., and our Dealership is in Albany, NY roughly 62 miles away. When the condition of the vehicle was verified at our Dealership it was not as described originally through Trade In Marketplace, there was undisclosed damage, and the consumer agreed to the deal with lower figure. They signed all paperwork and took delivery of their new Pre-Owned Volkswagen Tiguan. It wasn't until a month after the delivery when the customer called the Dealership requesting a check for the difference.
Customer also drove back to [redacted], on Dealership dealer plate to get car registered in [redacted]. They refused to return our dealer plate, which prompted us to call the [redacted] State police to visit the consumers house to request dealer plate returned. IT STILL HAS NOT BEEN RETURNED. This car was delivered on April 4th, 2015 today is June 2nd, 2015.  Consumer is holding the dealer plate ransom.

Customer has been contacted 06/22/17 and will be scheduled in to complete the repairs needed . THANK YOU....

I have sent paper work for [redacted],the customer had an appointment on 07/14/16 never showing up for the appointment. I have history of the last time the customer was in the dealership was 09/02/2014 for a recall which was performed but I don't know why we are responsible for a free repair,...

please close complaint. [redacted] will be responsible for diagnosis and repair of concern, unless they have an extended warranty that covers repair not diagnosis.   Thanks

We would like to cancel this complaint. We are working directly with the dealership now and GM to try and resolve the issue. I think the complaint was what sparked the want to work with us on this. It was requested that this be closed before we can move foward.Feel free to reach out to me with any...

questions or info needed on my end

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The PRIMARY conflict remains and has compounded after each conversation with DePaula.  I filed a complaint based on a Trade-In value DISCREPANCY of $1300.  The check for $500 (return for undercarriage coating) was received via USPS despite being told by Tom Rossen that he would be "FED EX"ing the check, to expect receipt by July 3rd.  This is the third critical time DePaula has failed to send correspondence as "Promised".  The First being the Sales Tax amount.  I waited over 12 days for the check and, therefore, was unable to register the vehicle within the State requirements causing unnecessary stress during an already difficult time.  The 2nd time was the return of the dealer plate.  I made several calls to inquire how and to which address I needed to send it.  They claimed I was given a return FED EX overnight with instructions.  Unfortunately I was not.  I was told someone would be contacting me with the instructions since I was not interested in paying for overnight shipment of something that is simply not my Role. I waited for a DePaula manager to contact me and to which I answered was quickly insulted listening to a 'group of Depaula" ?? discussing my complaint.  I chose to hang up instead of listening to their slander, especially when the facts had been skewed.  When they finally sent the FED EX envelope they addressed it to #56 for some reason when My address, #23, is clearly available on the purchase records. This caused the FED EX envelope to be delayed over a week.  Still not my responsibility. These leaves my trade in discrepancy The ISSUE.  To add insult to injury In the midst of these events DePaula management chose to contact the [redacted] claiming I was holding THEIR plate 'hostage".  Please??!!  
In addition, I have already invested nearly $500 to repair a leaking and recharge the A/C and have labor to assess why my wipe fluid was not dispensing.  I will need to replace all the tires, so  I do not feel the Primary is my Bad Debt expense to be absorbed by the purchaser. These things should have been covered under a warranty, yet I have been unsuccessful in resolving any confusion with this dealership. My major concern is that their may have been forging or "robo-signature' since the purchase agreement/lien documents were sent to me With the Sales tax check nearly 2 weeks after I took delivery of the vehicle.  The finance director name is "Thomas" yet I am consistently forwarded to someone named Patrick..... he is perpetually unavailable.  There seems to be little resolution on the horizon.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com spoke with the business who advised the consumer vehicle was towed in after died on expressway.  Vehicle was determined to have a bad alternator.  Consumer was given two options for repair either a new or re-manufacturedalternator, which would have been covered less a deductible under...

her extended warranty.  Consumer declined and tow ed vehicle away.

After reviewing Mr. [redacted] service visit and communicating with Mr. [redacted] it was explained that there were required service items performed and also recommended services in the form of a Induction service and also a Brake Fluid Flush that were authorized by the customer at time of service. After...

reviewing said services with Mr. [redacted] and I communicated via email and explained the benefits of the recommended services. In a Goodwill Gesture it was agreed to offer service credit in the form of a Perfered Customer Card with a credit of $323.89 which is the value of the recommended services to resolve the complaint. I spoke with Mr. [redacted] on March 22, 2017 and he accepted the offer. Any questions feel free to contact me. Mark V[redacted], Service Manager

This has been resolved.

Yes someone did hit the car but the guys insurance paid to have to have it fixed so Depaula didn't use the other half of my refund for any repairs. I got the car fixed at the collision center behind depaula and I have the paperwork to show it.

Revdex.com spoke with the business who advised the consumer has returned the dealer plate and has been forwarded a check, the complaint is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The passenger side air bag may not deactivate as appropriate when a child is sitting in the seat. This is due to a faulty seat sensor. Dealers will replace the passenger sensing system. The GM recall number is 06143. This recall began on April 17, 2007.Original Recall from the NHTSAManufacturer's Report Date: April 17, 2007NHTSA CAMPAIGN ID Number: [redacted]NHTSA Action Number: N/AComponent: AIR BAGS:FRONTAL:SENSOR/CONTROL MODULEPotential Number of Units Affected: 359Summary: CERTAIN PASSENGER VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, 'OCCUPANT CRASH PROTECTION.' THE RIGHT FRONT PASSENGER SEATS IN THESE VEHICLES ARE BUILT WITH A PASSENGER AIR BAG SENSING SYSTEM. WHEN TESTED WITH A REPRESENTATIVE, UNRESTRAINED SIX YEAR OLD CHILD, THE SYSTEM IS REQUIRED TO TURN OFF THE RIGHT FRONT PASSENGER'S AIRBAG. INTERFERENCE DURING SYSTEM CALIBRATION CAUSED THE SEATS TO BE OUT OF SPECIFICATION.Consequence: THIS CAN INCREASE THE RISK OF INJURY TO A CHILD SEAT OCCUPANT DURING CERTAIN CRASH CONDITIONS.Remedy: DEALERS WILL REPLACE THE PASSENGER SENSING SYSTEM FREE OF CHARGE. THE RECALL WILL BEGIN ON APRIL 17, 2007. OWNERS MAY CONTACT PONTIAC AT 1-800-620-7668.WE were NOT aware of the recall until now. HOWEVER upon commuting with our child in the care we noticed the EXTREME thumping sound which sounded as if it's coming from under the passenger side of the dashboard. IN ADDITION, the AIRBAG WARNING LIGHT (AS PREVIOUSLY STATED) STAYS LIT which is indicative of a problem. Upon contacting Depaula which is where we purchased the vehicle (for a hefty FIVE FIGURE PRICE TAG) I was told unequivocally that they WILL fix the problem due to the seriousness and danger of the AIRBAG NOT functioning properly. I was told that I would be contacted for an appointment with a TOW truck (as the car is TOO DANGEROUS to drive and has the potential to KILL one of us in lieu to the dealership) to bring the car so that the air bag can be REPAIRED as stated above. I waited for a LONG time to be contacted with an appointment and to date have STILL not received an appointment to have the car's RECALLED PASSENGER SIDE AIR BAG repaired free of charge as indicated above. ALL I am asking is that Depaula holds up to the end of their responsibility as stated BY PONTIAC.
Regards,
[redacted]

Mr. [redacted] purchased a 2014 Dodge Dart from DePaula Chevrolet on 2/25/17.  He signed all pertinent documentation for the bank contract and was delivered on a temporary registration as all vehicles are.  The contract was submitted to the bank for funding the following day.  Upon...

receipt, the bank verifies all information is true and correct.  When they called Mr. [redacted]'s place of employment, they were told he no longer worked there.  For two months we chased Mr. [redacted] to get either different employment information or bring the car back.  Finally, he brought the car back.  At that time, we ran a Carfax and found out the vehicle had been in an accident while in his custody.  We made an agreement with him to return half of his $3,000 deposit and put the other half against the cost of the vehicle to cover our losses.  We chose to make this deal with him instead of pursuing him legally for falsifying a credit app.  Which, by the way, he signed verifying that all information was true and accurate.  We have nothing to do with the fact that he cannot purchase another vehicle, that has to do with his credit history.  His paperwork that was signed was voided.Tell us why here...

We have read the complaint and can not confirm the service visits noted. I show the vehicle was sold on 8/24/16 with 41122 miles. The first service visit was on 11/16/2016 at 49385 miles for an oil change and tire rotation. No other concerns noted. Her next visit was on 2/1/2017 at 56067 miles again...

for an oil change and tire rotation with no other concerns. With the information available to us at this point and the mileage incurred on the vehicle we would be more than happy to appraise the vehicle for potential purchasing another vehicle but are not in a position to exchange