Sports Zone

Good Evening [redacted] , Thank you for bringing this situation to our attentionI have spoken with our customer and their item was indeed shipped on 3/as they requestedIn regards to the price difference, I explained to our customer that the only price difference from the day of her order was $so we would not be able to honor the $price difference she mentionedHowever, as compensation for the delay in processing her order, we expedited the shipment of her package as well as processed 10% off her orderI have attached our correspondence as well as the tracking information for the packageIf additional information is required please let me knowThank you, Mark C [redacted] Online Store Manager The Sports Zone Elite

Good Morning Mr [redacted] , Thank you for bringing this to our attentionI replied to Ms***' inquiry via email and advised her that unfortunately we did not have the [redacted] she ordered in stockAs a result a refund was processed for her orderI apologized for the terrible delay in notifying her regarding the shoes being out of stock as well as processing her refundI certainly understand her frustration and wish we could have taken care of her sooner much rather than laterIf additional information is required please let me know and I will gladly help Thank you, Mark C [redacted]

Good AfternoonThank you for bringing this to our attentionMs [redacted] also emailed us regarding her refundI replied to her email inquiry stating that we are experiencing some technical issues but that we will be sure to process the refund for herI also provided my direct contact info so she can reach me without issueThank you,Mark

Dear [redacted] , Thank you for bringing this to our attentionI have looked into the order and see that our customer's item was shipped on 2/via [redacted] SmartPostTypically we have a 7-Business Day processing period for all orders which is stated at the Payment Confirmation screen as well as in the Order Confirmation Email This order was received on 2/and shipped the very next dayThe tracking number for the package is [redacted] and I am attaching the PDF containing the tracking information for this package I have provided this information to our customer as well as attempted to make contact via phone with the customer based on the phone number provided in the order informationI spoke with the customer's husband and he was able to confirm that they received the package Thank you, Mark C [redacted]

Good Evening [redacted] , Thank you for contacting us regarding this issueUnfortunately we had a pricing error regarding the item our customer purchasedOnce this issue was brought to our attention we refunded the orders for this item and contacted our customers immediately, apologizing for this inconvenience and offering them a discount for the item if they still wanted to purchase itUnfortunately this customer in particular was not satisfied with the discount as he wanted to receive the item for the amount he paidWe had some dialogue for about a week trying to figure out if we could come to a happy medium however we did notA few days later my supervisor advised us to go ahead and contact the customer and inform them that we will be able to honor the price they paid ($119.19)I reached out to the customer via phone and email however I never got a responseWe will gladly honor the price the customer initially paid in order to settle this unfortunate situationIn addition, I have attached the email correspondence between myself and the customer If further information is required please let me know so I can provide all necessary documentation Thank you, Mark C [redacted]

Thank you for bringing this to our attentionI have looked into the customer's order and contacted them via phone (left a message) and email providing an update to their orderI will wait for their reply before further actionThank you,Mark

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I never received an email or phone call offering the agreed upon priceThat certainly would have been nice considering that I had to take my business elsewhere - as I had told them that I was forced to doThe email I did receive was the same as the message left on my phone which did not state that they were honoring the price and similar to other messagesThey have my address and had already charged me at the time - if they were going to honor the price they could haveThey had plenty of opportunityNow that it is a few weeks past the time that I was forced to shop elsewhere it seems like a convenient time to claim that they were going to honor the price Regards, [redacted] ***

Unfortunately we were notified by our Credit Card processor that a number of our Credit Card batches were not processed due to an errorAlthough we saw the transactions as "successful" they were actually not processedAs a result we had to go back and determine which refunds were affected by this errorUnfortunately, Mr [redacted] 's refund was affected by this errorAs a result we issued a check for the amount he should have been refunded; $The check was cut on 12/and the check number is ***The checks were mailed on Monday 12/19/

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I never received an email or phone call offering the agreed upon priceThat certainly would have been nice considering that I had to take my business elsewhere - as I had told them that I was forced to do The email I did receive was the same as the message left on my phone which did not state that they were honoring the price and similar to other messages They have my address and had already charged me at the time - if they were going to honor the price they could haveThey had plenty of opportunityNow that it is a few weeks past the time that I was forced to shop elsewhere it seems like a convenient time to claim that they were going to honor the price Regards, [redacted] ***

Thank you for contacting us regarding this situationUnfortunately I did not see *** *** initial correspondence regarding her orderI was notified this morning about her inquiries at which I replied to her email stating that we had prepared her order and packed it last night, however, it was
after *** had collected our packagesI created another shipment this morning (since we were unable to ship yesterday) and expedited the shipment of her order due to the delay in processing her orderI provided her tracking number in my reply to her latest inquiry to our customer service teamI have attached the PDFs of the packing list for her order (including shipping label to show tracking number) as well as the PDF of our most recent correspondence

returned call to business (Mark), spoke with him confirming receipt of his response (***)
Thank you for contacting usUnfortunately we received a high volume of orders on this particular item, the New Era Philadelphia Eagles Sideline KnitAt the time of our customer's order we experienced some technical issues regarding our inventory system and therefore were actually out of stock in this particular itemOnce it was determined that we would be unable to fulfill this order we processed the refund for Our CustomerThank you for your time, I look forward to your reply and a resolution to this situationIf you require additional information please feel free to contact meRegards,Mark C***E-Commerce ManagerThe Sports Zone Elite

Thank you for bringing this to our attentionWe will notify the supervisor for that location and look into this matterWe will be sure to be in contact with the customer within hours. Thank you,Mark C***

The room additonal in my garage was great I found both a professional job that was well done and completed in a timely manner.I would recommend highly this company
Thank you

Good MorningThank you for contacting me regarding this complaintI apologize for the late replyUnfortunately we were unable to fulfill *** ***'s entire order as we could not locate several of her itemsAs a result we refunded her for 3/items and expedited the shipment of the remaining two
itemsI have attached the PDF of the *** Home Delivery tracking informationIn addition, I am attaching a copy of her invoice to show what has been refunded and what was shipped as well as the packing list for the items that were shippedI hope this is sufficient information. Thank you,Mark

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good Morning Mr ***, Thank you for bringing this to our attentionI replied to Ms***' inquiry via email and advised her that unfortunately we did not have the *** *** she ordered in stockAs a result a refund was processed for her orderI apologized for the terrible delay in
notifying her regarding the shoes being out of stock as well as processing her refundI certainly understand her frustration and wish we could have taken care of her sooner much rather than laterIf additional information is required please let me know and I will gladly help. Thank you,Mark C***

Great Maintenance has done three or four repair jobs for me over the past two yearsEach job was completed in a timely manner, and I was very satisfied with their workI have recommended Great Maintenance in the past and wouldn't hesitate to do so again

Thank you for your reply. The reason a message was left and email was sent to call back was to explain the situation in full detail. Since we had already processed a refund for the customer they would have had to place an order again. We were unable to fulfill his initial order so we created a coupon that was ready for use so he could re-purchase the item for the same price he initially paid. Initially our conversation ended on Friday December 4th with the customer stating the proposed resolution would not work. On Monday December 7th I contacted the customer once again once we received authorization to honor the initial price that the customer paid. Once we did not receive a reply to the email or a return call we assumed that they no longer wanted the item or had found the item somewhere else. As previously stated we are certainly willing to honor the initial price the customer paid and still have the item set to the side.

Thank you for bringing this to our attention. I have also replied to Ms. [redacted]'s inquiry to our customer service this morning. Unfortunately we experienced an error with our credit card processor which we were just recently notified of. As a result the attempted refund for Ms. [redacted]'s purchase was not processed. Due to the nature of the error we have issued a check to Ms. [redacted] for the amount of her order. The check was mailed out on Monday and should be arriving this week.

Thank you for contacting me regarding this situation. I have spoken to the customer and provided an update to her. I informed her that we were waiting on one more item and that we would expedite the shipment of her package so she can receive it within one day of shipping.