Sports Zone

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 Complaint: [redacted]
I am rejecting this response because: I placed an order on October 27th 2016 I have never received my order I reached out to customer service about getting a refund and I have reported them to Revdex.com this is my second attempt to collect money charged on my card and no product. I was told I would get a refund 3 weeks ago and have not got one yet I need a refund ASAP Amount $53.76 Order Number: [redacted]
Regards,
[redacted]

Unfortunately we were notified by our Credit Card processor that a number of our Credit Card batches were not processed due to an error. Although we saw the transactions as "successful" they were actually not processed. As a result we had to go back and determine which refunds were affected by this error. Unfortunately, Mr. [redacted]'s refund was affected by this error. As a result we issued a check for the amount he should have been refunded; $25.23. The check was cut on 12/12 and the check number is [redacted]. The checks were mailed on Monday 12/19/2016.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I never received an email or phone call offering the agreed upon price. That certainly would have been nice considering that I had to take my business elsewhere - as I had told them that I was forced to do. The email I did receive was the same as the message left on my phone which did not state that they were honoring the price and similar to other messages. They have my address and had already charged me at the time - if they were going to honor the price they could have. They had plenty of opportunity. Now that it is a few weeks past the time that I was forced to shop elsewhere it seems like a convenient time to claim that they were going to honor the price. 
Regards,
[redacted]

Thank you for bringing this to our attention. I have looked into the customer's order and contacted them via phone (left a message) and email providing an update to their order. I will wait for their reply before further action. Thank you,Mark

Good Afternoon. Thank you for bringing this to our attention. Ms. [redacted] also emailed us regarding her refund. I replied to her email inquiry stating that we are experiencing some technical issues but that we will be sure to process the refund for her. I also provided my direct contact info so she...

can reach me without issue. Thank you,Mark

Thank you for contacting us regarding this situation. I have processed a refund due to the delay in processing Mr. [redacted]'s order. He should have received a Credit Memo message detailing what is being refunded to him. If they have not received the message I can provide a PDF copy of his refunded...

invoice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received the check, no further action is needed.
Regards,
[redacted]

Thank you for contacting me regarding this situation. I tried to call the customer at the number provided in the order information but could not reach anyone. I emailed our customer to inform them that due to an error we do not have a size 9.5 but only a size 10.0. I inquired if a size 10.0 would...

suffice and if so we can expedite the shipment today. I provided my email and direct number so that I can be contacted directly. I am currently awaiting their reply. If a size 10.0 will not work we will process a refund immediately.

Good Evening [redacted],Thank you for contacting us regarding this issue. Unfortunately we had a pricing error regarding the item our customer purchased. Once this issue was brought to our attention we refunded the orders for this item and contacted our customers immediately, apologizing for this...

inconvenience and offering them a discount for the item if they still wanted to purchase it. Unfortunately this customer in particular was not satisfied with the discount as he wanted to receive the item for the amount he paid. We had some dialogue for about a week trying to figure out if we could come to a happy medium however we did not. A few days later my supervisor advised us to go ahead and contact the customer and inform them that we will be able to honor the price they paid ($119.19). I reached out to the customer via phone and email however I never got a response. We will gladly honor the price the customer initially paid in order to settle this unfortunate situation. In addition, I have attached the email correspondence between myself and the customer. If further information is required please let me know so I can provide all necessary documentation. Thank you,Mark C[redacted]

Ben did a great job and was always in touch and very fair on his pricing highly recommend

Dear [redacted],
Thank you for bringing this to our attention. I have looked into the order and see that our customer's item was shipped on 2/21 via [redacted] SmartPost. Typically we have a 7-10 Business Day processing period for all orders which is stated at the Payment Confirmation...

screen as well as in the Order Confirmation Email.  This order was received on 2/20 and shipped the very next day. The tracking number for the package is [redacted] and I am attaching the PDF containing the tracking information for this package. 
I have provided this information to our customer as well as attempted to make contact via phone with the customer based on the phone number provided in the order information. I spoke with the customer's husband and he was able to confirm that they received the package. 
Thank you,
Mark C[redacted]

Good Evening [redacted],
Thank you for bringing this situation to our attention. I have spoken with our customer and their item was indeed shipped on 3/20 as they requested. In regards to the price difference, I explained to our customer that the only price difference from the day of...

her order was $0.01 so we would not be able to honor the $46.00 price difference she mentioned. However, as compensation for the delay in processing her order, we expedited the shipment of her package as well as processed 10% off her order. I have attached our correspondence as well as the tracking information for the package.
If additional information is required please let me know.
Thank you,
Mark C[redacted]
Online Store Manager
The Sports Zone Elite

Good Evening [redacted],
Thank you for contacting us regarding this issue. Unfortunately we had a pricing error regarding the item our customer purchased. Once this issue was brought to our attention we refunded the orders for this item and contacted our customers immediately,...

apologizing for this inconvenience and offering them a discount for the item if they still wanted to purchase it. Unfortunately this customer in particular was not satisfied with the discount as he wanted to receive the item for the amount he paid. We had some dialogue for about a week trying to figure out if we could come to a happy medium however we did not. A few days later my supervisor advised us to go ahead and contact the customer and inform them that we will be able to honor the price they paid ($119.19). I reached out to the customer via phone and email however I never got a response. We will gladly honor the price the customer initially paid in order to settle this unfortunate situation. In addition, I have attached the email correspondence between myself and the customer. 
If further information is required please let me know so I can provide all necessary documentation. 
Thank you,
Mark C[redacted]

Good Morning Mr [redacted],
 
Thank you for bringing this to our attention. I replied to Ms. [redacted]' inquiry via email and advised her that unfortunately we did not have the [redacted] she ordered in stock. As a result a refund was processed for her order. I apologized for the...

terrible delay in notifying her regarding the shoes being out of stock as well as processing her refund. I certainly understand her frustration and wish we could have taken care of her sooner much rather than later. If additional information is required please let me know and I will gladly help. 
Thank you,
Mark C[redacted]

awesome(great) maintenance crew and I have learned that Ben(owner) is both persistent and tireless in getting the job done and done right. He is multi-capable and his pricing is more than fair. I would recommend his company for any project.

j.[redacted]

Did excellent work at fair price
Rick troy,ohio

Thank you for contacting us. Unfortunately we received a high volume of orders on this particular item, the [redacted] Sideline Knit. At the time of our customer's order we experienced some technical issues regarding our inventory system and therefore were actually out of stock...

in this particular item. Once it was determined that we would be unable to fulfill this order we processed the refund for Our Customer. Thank you for your time, I look forward to your reply and a resolution to this situation. If you require additional information please feel free to contact me.
Regards,
Mark C[redacted]E-Commerce Manager
The Sports Zone Elite

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I never received an email or phone call offering the agreed upon price. That certainly would have been nice considering that I had to take my business elsewhere - as I had told them that I was forced to do. 
The email I did receive was the same as the message left on my phone which did not state that they were honoring the price and similar to other messages. 
They have my address and had already charged me at the time - if they were going to honor the price they could have. They had plenty of opportunity. Now that it is a few weeks past the time that I was forced to shop elsewhere it seems like a convenient time to claim that they were going to honor the price. 
Regards,
[redacted]

Review: I placed an order with Sports Zone Elite for a product that was in stock at the time. The order date was 12/19/2014. It's now almost two weeks later and I have received no shipping information and have not received any response after multiple emails and left voicemails. They don't answer the phone. Is thishe the kind of support that should be expected for a business operating in MD? I'd just like to get the product I ordered from the company.Desired Settlement: Delivery of the product.

Business

Response:

Check Message tab.

Business

Response:

returned call to business (Mark), spoke with him confirming receipt of his response ([redacted])

I ordered a pair of shoes from this place. No answers the phone or emails, you can't even leave a message because the voice mail is full for every option you choose. My order stayed in processing for 18 days still nothing has been shipped. No response from my 8 emails either. Beware do not purchase anything online. They will just take your money and never ship the item.