Spotify

Hey,
Thanks for passing this one over.
I'll get in touch with the customer.
Thanks,

Hi there, 
 
We will get in touch with the customer right away. 
 
Thank you,

Hello, 
 
We've responded to the customer, and will resolve the issue with them. 
 
Thanks,

We've sent a reply to the user which outlines a fair settlement for the issue, as well as a detailed explanation of why the respective discounts can't be applied to the gift card they redeemed.
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.
Sincerely,
[redacted]

Hey, 
We've responded to the user. 
Thanks,

Hello,
The user had been in contact with one of our advisors, and they managed to locate a second account.
These refunds should be to the user within the next few days, and resolve this issue. 
Regards,
[redacted]

Hey there,Will get back to the customer, provide him with a link to our email contact form and attempt to resolve the issue.Thanks,

Hey,Will get back to customer to resolve issue.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

Since I do not trust these people & I have not heard one word from them, I will not accept anything except a full refund before I accept any settlement of my complaint. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We've responded to the user and resolved the situation already, as it appears they were paying via iTunes, rather than directly through us. 
Thanks

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The company never contacted me.  I have a permanent block on my phone line of restricted numbers.  Due to this they did not reach me.  I offered and gave my home phone number and still did not receive a phone call.  Additionally, I still do not feel comfortable as I am still unaware of who was communicating with me as the individuals did not identify themselves.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,We required some additional assistance in regards to searching for an account with these details, that sadly took a while to receive. We have now located the source of these payments and refunded the desired payments to the customer after verifying the claim.Regards,[redacted]Spotify[redacted]

Hi there, I'll have a look and will get back to you!Thanks !

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hey,
 
We will get in touch with the customer to try to resolve the issue. 
 
Thanks,

We have refunded the customer the extra charge.
Kind regards,
Calvin

Hi there, 
We'll get back to the customer asap.
 
Thanks,

Hello,
 
We are looking into this now. 
Thank you!
 
Regards,
Corina
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