Springfield Armory Company

To whom it may concern: This email is in response to a letter we received in the mail regarding Garrett L [redacted] I am unable to locate where Mr [redacted] sent in his rifle I will need the serial number of the rifle and the dealer information who he used to ship the rifle so that I may determine the results of his warranty claim Please let me know if you need further information Thank you, [redacted] ***| Executive Administrator Springfield Armory® West Main Street Geneseo, IL [email protected] www.springfield-amory.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12379979, and find that this resolution is satisfactory to me I have finally received the promised items

Initial Business Response / [redacted] (1000, 10, 2015/10/22) */ We apologize Mr [redacted] 's service was not what he had expectedMr [redacted] purchased a rifle that was damaged and requested that Springfield send a replacement partWe were happy to do this and requested the serial number of the rifle so that we could send the proper partsMr [redacted] did not respond to the request for the serial number until a month laterOnce he provided the serial number, Springfield immediately sent out the part

I am rejecting this response because:The business has failed to fulfill my contracted order to date It has been almost weeks The response is a lie as the businesses has failed to meet its contractual obligation with me I was lied to by Springfield Armory customer service and originally told it was because of California's magazine capacity laws limiting magazines to round However, I purchased a Springfield milspec .45acp pistol with a worldwide standard magazine capacity of rounds So as you can see Springfield continues to give me one excuse after another why it won't honor its promotional obligations

To whom it may concern: This email is in response to a letter we received in the mail regarding [redacted] The malfunction that Mr [redacted] had is not covered under Springfield Armory’s warranty When a customer uses bad ammunition and a bullet is lodged in the chamber of the barrel, the customer should not try to cycle another round through the barrel This causes the barrel to bulge; therefore, becoming inoperable and needing to be replaced Our technicians are able to determine this upon inspection Please let me know if you need further information Thank you, [redacted] ***| Executive Administrator Springfield Armory® West Main Street Geneseo, IL

Revdex.com: I will take no further action I will not return the gun and I will patiently wait for my rebate kit to show upI will never purchase Springfield Armory in the future because of this matter

Initial Business Response /* (1000, 10, 2016/02/02) */
Springfield Armory received, inspected, and fired this pistol numerous times with no malfunctionsIt is Springfield's warranty policy to determine upon inspection whether or not a repair/replacement is neededIn this case, a replacement is
not warranted as the firearm functioned flawlessly at the factory
Initial Consumer Rebuttal /* (3000, 12, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is about what I expected from these peopleClose to month after my complaint they respond with short paragraph most likely written by their attorneyIn my dealing with this company it is quite obvious they could not care less about customer service
If you're reading this it may be because you're contemplating buying a product from this companydo your research, I wish I hadDon't buy a "knock off" of another brand just because it's cheaper, or because they offer lots of free stuff after the purchaseAnd when you see the big bold Springfield Armory USA stamped on the firearm , read the the fine print, this could just a marketing gimmick as the XD pistols NOT made in AmericaStamping USA on a product not made in USA I find despicable ( yes was fooled)

Initial Business Response /* (1000, 16, 2016/02/03) */
Springfield received, inspected and tested the pistol on different occasionsIt is Springfield's warranty policy to inspect and either repair/replace a firearm if the technician deems it inoperableThe firearm functions flawlessly;
therefore, Springfield will not replace the firearmThe technician who inspected and test-fired the firearm has suggested that the customer is either not locking the magazine in fully or is accidentally hitting the magazine release button during firing.::

We apologize for the delay our customer is receiving. The promotion was incredibly successful which put us in a back ordered situation with the products. Due to the overwhelming success, our supplier of the magazines has been behind in delivery. The promotion packages are being filled in date order and as we receive the product

The Gear Up program was overwhelmingly successful and thus created a backorder situation with our suppliers. We are filling the orders in the date received. We apologize for the inconvenience; however, our company is not issuing funds but will send the products as they continue to become
available

I am rejecting this response because:
Minuteman Munitions LLC.S/N

Springfield Armory does not have a record of receipt of the customer's submission for the Gear Up program. If the customer can send the dated purchase receipt we will happy to process the information for the promotion

We apologize for the delay our customer is receiving. The promotion was incredibly successful which put us in a back ordered situation with the products. Due to the overwhelming success, our supplier of the magazines has been behind in delivery. The promotion packages are being
filled in date order and as we receive the product

Initial Business Response /* (1000, 10, 2015/05/26) */
We apologize that Mr*** was not happy with his purchase and are refunding him
Initial Consumer Rebuttal /* (3000, 12, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes,
SA refunded
the purchase price but that doesn't fix the problemI spent several hours explaining this to several "Customer Service" reps
The haven't fixed anything except for a refund, and I thank you for that

I am rejecting this response because:
I am only rejecting this until I get the information as to where I can send the dated receipt Once I get that and confirmation that the promotional package is on its way then I will do what I need to to then accept a response

To whom it may concern:   This email is in response to a letter we received in the mail regarding Garrett L. [redacted].    I am unable to locate where Mr. [redacted] sent in his rifle.  I will need the serial number of the rifle and the dealer information who he used to ship the rifle...

so that I may determine the results of his warranty claim.   Please let me know if you need further information.   Thank you,   [redacted]| Executive Administrator Springfield Armory® 420 West Main Street Geneseo, IL 61254   800-680-6866 [email protected] www.springfield-amory.com

Initial Business Response /* (1000, 10, 2015/08/25) */
There are some parts that are not sold/shipped to individual customers due to liability. Those particular parts must be installed by a qualified gunsmith.
Initial Consumer Rebuttal /* (3000, 12, 2015/08/26) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
The response is totally unacceptable and not true.
Any part the falls out during routine cleaning can not require a gunsmith to reinstall.
Certified quality parts sold to gun owners does not have to be a liability issue for SA. A simple waiver with a statement of risk would resolve a so called liability concern. But this is not the real reason for the restricted part policy.
SA is creating a situation that puts their customers at serious risk by forcing customers to use non-certified parts.
SA should publish a list of certified gunsmiths that have SA restricted gun parts in customer cities, or provide free shipping to and from SA to install they so called restricted parts.
SA's concern about liability is a smoke screen. Imagine not being able to buy brake shoes for your car because the company fears potential liability.
Very sad ...

I am rejecting this response because:The business has failed to fulfill my contracted order to date.  It has been almost 16 weeks.  The response is a lie as the businesses has failed to meet its contractual obligation with me.  I was lied to by Springfield Armory customer service and originally told it was because of California's magazine capacity laws limiting magazines to 10 round.  However, I purchased a Springfield 1911 milspec .45acp pistol with a worldwide standard magazine capacity of 7 rounds.  So as you can see Springfield continues to give me one excuse after another why it won't honor its promotional obligations.

Initial Business Response /* (1000, 10, 2016/03/04) */
It is Springfield's policy to receive product back for warranty inspection and repair/replace upon inspection.
There is no record of an email and we request that the customer call our customer service department at 800-680-6866 in order to...

respond to his request.

Springfield Armory does not issue a refund direct to the customer due to the customer not being satisfied with their purchase.  The sale was made between the customer and his/her gun shop.  If the customer is not satisfied with the purchase of their firearm, they will need to contact the gun shop directly to find out their purchase policy.