Springfield Hyundai

To [redacted] I have read [redacted] ’s complaint, we see it much differently [redacted] was in my shop on July 23rd with a concern his brakes were grindingUpon inspection we found his rotors needed to be replacedWhen the Service advisor called him to explain he stated he was quoted $over the phoneThe service advisor explained that would be the price if he did not need rotors, if we could resurface them, He became so foul mouth that he was transferred to me the Parts & Service Director.I tried to explain the same thing and he told me I was quoted $230,and you are going to *-ing do it for that priceAfter several attempts to try and Calm the situation down he became rude I told him | would not service his vehicle and he can come and plck it up and try his selling dealer.He then call the General Manager and told him if we did not do the brakes on his vehicle that he wanted a *-ing check for the blue book value of the vehicle on his desk when he got thereWhere as the general manager told him also to come get his vehicle we did not wish to do business with him,I must stress we did no repairs, we were just telling him what we found and how much it would costHe wanted it for a price we could not do and became verbally abusive that we told him we would not repair his vehicle, We are not in the business of turning customers away but [redacted] was out of line and would not accept the price need for his repairsIf you have and questions please call me at *** [redacted] Thank youSteven M [redacted] Parts & Service Director

Our service technician that all four tires were worn and really choppyWe rotated the tires for the customer, when there was a complaint of noise we rotated them back to the original positionOur technician found that there was a large flat spot in the driver side front tire, and he recommended replacing all four tiresThis vehicle was not purchased from Springfield Hyundai, and the first time we saw the vehicle for service was when it had 40,miles on the vehicleWe do not think that we are responsible for replacing all four tires on this vehiclePlease let me know if you have any further questionsThank You! Chris B [redacted] , Pres.Springfield HyundaiCell####-###-####

The only record I have is a purchase of a [redacted] on October with the purchase of an extended warranty.On October customer cancelled the warrantySince Hyundai [redacted] financed the warranty monies was remitted to them.See attached copies of cancellation form and check remitted to Hyundai.If this not the correct vehicle please advise

Customer is correct we owe it to himSorry for the delayInformation was never sent down to accounting to issue itTo avoid further delay we will mail a check for $instead.Any concerns or questions please call me direct ###-###-####Brian S [redacted] Controller

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I do not agree with what Springfield Hyudai has posted as a response and am appalled that they are so iresponsible in seeing where they a were wrong concerning this matterUpon leaving their way an establishment I called and leftMessage of the noise thatI heardIf this was addressed when I first called w ewould not be dealing with this situation as is right nowNowhere on any of my documents does ot say that only my front tire was glat and that my tires needed to be changed out until I brought my car back in after the insufficient reaponse from this dealership service centerThey didnt even take any blame for this and offer any compensationThey just told me that I had created a wonderful story in my headForgive me if I am wrong but the rude discurtious practices in getting back to my call,and o 93rd checking the system and what message areAvailabl Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the dealer has failed to adknowledge that I requested new rotors when I called and recieve the price quote I also find it shocking that they would accuse me of using foul language when this is not the case ** *** refused to allow me to speak to the general manager and I was forced to call and get a run around in order to even speak to him about my issue
Regards,
John M***

-------- Forwarded message ----------
From: Revdex.com of Metro Washington DC
Date: Thu, Oct 16, at 9:AM
Subject: Fwd: Complaint #***
To: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Thu, Oct 16, at 9:AM
Subject: Complaint #***
To: "[email protected]"
Greetings,
I wanted to reach out and update you on my complaint, ***. I contacted Hyundai Motor Finance (separate entity from the dealership) and they were willing to help me a little bit despite the fault falling on the dealershipThey waived my excess wear and tear fee and slightly reduced my disposition feeMy obligation went from nearly $to now $While I am happy that I have a reduced bill, I am still dissatisfied with having anything to payI am grateful for Hyundai Motor Finance for picking up nearly half of the bill, but my new demand is for Springfield Hyundai to repay me the $I am sending in the $today because I am well past due on the account, so I would need repaymentAlso, I missed the previous emails from Revdex.com regarding the submission of paperwork (they were in my spam folder)Unfortunately, I threw away the paperwork after I turned in the vehicle because I assumed everything was donePlease let me know if there's anything else that I can do to help
Thank you,
*** ***
--

Agreement clearly states disposition fee if you do not purchase vehicle
The fee due is between buyer and Hyundai Leasing not this dealership
It is disclosed twice on the Lease Agreement and signed by Lessee that they have
read the lease before signing it
Springfield Hyundai has no further obligation in this matter

At this point I don't have an answerI checked with Hyundai and there is nothing to cancel.The only way to resolve this is for you to send me documentation from Hyundai and a contact name showing there is a refund due.We cancel warranties every day of the week and send refunds.Process is very simpleWe inquire with Hyundai as to any open warranties by inputting the VIN numberIf there are any open we apply for refund.Hyundai sends us their portion of the refund we add that to our portion and mail out refund.Simple processCan not issue refund if there is nothing there.I gave you their phone number to callYou say you spoke to Hyundai but can not give me any proof that a refund is due.Send me written proof from Hyundai and who to call and I will gladly send a refund if one is due

I talked to GM Chris Bernicker complaining about being charged for front alignment they said I needed to complete repair on steering coupling( covered under warranty) He then called in the service mgrwho said he didn't think I should be refunded the moneyI said I felt we were being treated unfairlyThe GM said this isn't some "f------ fly by nite outfit where you take your car for a front end align and then ask for your money backThen he says " well i'll give you your money back if you want itI told him never mind, that I was going to complain to Revdex.com & PA att.gen..He then says I don't care what you do.I told him we were considering buying a new Santa FE....he then says I don't give a S--- where you buy it

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
The refund is not coming to me, but going to Hyundai, I called them as well and they said thesame. I have gone to the dealership and I signed a refund document in feb of 2016. If there was no refunds, how come they game me documents to sign for the refund to be sent to Hyundai. The messages the dealership is giving is different from what Hyundai told me yesterday. I have been calling this dealership for months and no one picks when I'm transferred to the department that handles this type of issues. I drop voicemails and no one calls back. 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear [redacted],
I am responding to a complaint with an ID#[redacted]. The customer states that they were unaware of the $400.00 lease disposition fee. Our dealership finance personal clearly review all documentation at the time of delivery. They specifically go over all fees associated with a...

lease. We feel as a dealership that we properly disclosed all the fees associated with this lease. If you have any further questions please fell free to call me on my cell phone ###-###-####. Thank You!Chris B[redacted], Pres.
Springfield Hyundai

Our service technician that all four tires were worn and really choppy. We rotated the tires for the customer, when there was a complaint of noise we rotated them back to the original position. Our technician found that there was a large flat spot in the driver side front tire, and he...

recommended replacing all four tires. This vehicle was not purchased from Springfield Hyundai, and the first time we saw the vehicle for service was when it had 40,769 miles on the vehicle. We do not think that we are responsible for replacing all four tires on this vehicle. Please let me know if you have any further questions. Thank You! 
Chris B[redacted], Pres.
Springfield Hyundai
Cell####-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the lease agreement is not clear. Thank you for providing the paperwork. I understand the $400 is listed in there. However, the highlighted section listing the disposition fee does not clearly define that the disposition fee applies at the END of the lease. Having never leased before, it's easy to assume that the disposition fee was worked into the deal initially because I was leasing and not purchasing. It reads "disposition fee (if you do not purchase the vehicle)" but does not say "at the end of the lease". Therefore, the lease agreement is not clear and becomes even more important to be made clear verbally at the time of the sale, which was not. 
Regards,
[redacted]

I do not agree with what Springfield Hyudai has posted as a response and am appalled that they are so iresponsible in seeing where they a were wrong concerning this matter. Upon leaving their way an establishment I called and left. Message of the noise thatI heard. If this was addressed when I first called w ewould not be dealing with this situation as is right now. Nowhere on any of my documents does ot say that only my front tire was glat and that my tires needed to be changed out until I brought my car back in after the insufficient reaponse from this dealership service center. They didnt even take any blame for this and offer any compensation. They just told me that I had created a wonderful story in my head. Forgive me if I am wrong but the rude discurtious practices in getting back to my call,and o 93rd checking the system and what message are. Availabl
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Customer is correct we owe it to him. Sorry for the delay. Information was never sent down to accounting to issue it. To avoid further delay we will mail a check for $250.00 instead.Any concerns or questions please call me direct ###-###-####Brian S[redacted]Controller

The only record I  have is a purchase of a 2012 [redacted] on October 14 2014 with the purchase of an extended warranty.On October 18 2014 customer cancelled the warranty. Since Hyundai [redacted] financed the warranty monies was remitted to them.See attached copies of cancellation form and check...

remitted to Hyundai.If this not the correct vehicle please advise.

I settled this matter. Refunded 50% of repair order amount back. Customer satisfied.