Springfield Hyundai

To [redacted]I have read [redacted]’s complaint, we see it much differently. [redacted] was in my shop on July 23rd 2014 with a concern his brakes were grinding. Upon inspection we found his rotors needed to be replaced. When the Service advisor called him to explain he stated he was...

quoted $230.00 over the phone. The service advisor explained that would be the price if he did not need rotors, if we could resurface them, He became so foul mouth that he was transferred to me the Parts & Service Director.I tried to explain the same thing and he told me I was quoted $230,00 and you are going to *-ing do it for that price. After several attempts to try and Calm the situation down he became 50 rude I told him | would not service his vehicle and he can come and plck it up and try his selling dealer.He then call the General Manager and told him if we did not do the brakes on his vehicle that he wanted a *-ing check for the blue book value of the vehicle on his desk when he got there. Where as the general manager told him also to come get his vehicle we did not wish to do business with him,I must stress we did no repairs, we were just telling him what we found and how much it would cost. He wanted it for a price we could not do and became 50 verbally abusive that we told him we would not repair his vehicle, We are not in the business of turning customers away but [redacted] was out of line and would not accept the price need for his repairs. If you have and questions please call me at [redacted]Thank youSteven M[redacted]Parts & Service Director

Our service technician that all four tires were worn and really choppy. We rotated the tires for the customer, when there was a complaint of noise we rotated them back to the original position. Our technician found that there was a large flat spot in the driver side front tire, and he recommended...

replacing all four tires. This vehicle was not purchased from Springfield Hyundai, and the first time we saw the vehicle for service was when it had 40,769 miles on the vehicle. We do not think that we are responsible for replacing all four tires on this vehicle. Please let me know if you have any further questions. Thank You! Chris B[redacted], Pres.Springfield HyundaiCell####-###-####

Review: I recently turned in my leased Hyundai and just received a bill for almost $600, which caught me completely by surprise. A $125 charge was there for excess wear & tear, which I knew about from my end-of-lease inspection, but I was unaware of a $400 "disposition" fee! Add in taxes, and I'm almost at $600! Apparently the $400 fee is in the contract that I signed three years ago. I would normally accept this, but I was verbally told by Springfield Hyundai the only charges incurred at the end of a lease are: excess wear & tear, excess mileage, and an early termination fee. I asked repeatedly about additional charges, but was only made aware of those three.

I originally wanted to buy my car, since I have never leased before and I was nervous about those other end-of-lease charges, but I was talked into it by Springfield Hyundai. I also was talked into buying 15,000 miles/year with my lease instead of the usual 12,000. I turned my car in with just over 31,000 miles; that's about 14,000 miles less! I feel like I was told exactly what I wanted to hear just so Springfield Hyundai could sell another car and the $400 fee was "hidden" in the contract. I trusted Hyundai to verbally disclose all information to me, but that trust was clearly misplaced.

Several calls have been put into Hyundai motor finance about these charges, but it's been difficult connecting with their manager. At this point, I felt compelled to file a complaint with the Revdex.com.Desired Settlement: Since I was not made aware of the disposition fee and I turned in my car at 31,000 miles, I wish to have all charges waived. That is what I deem to be fair.

Business

Response:

Dear [redacted],I am responding to a complaint with an ID#[redacted]. The customer states that they were unaware of the $400.00 lease disposition fee. Our dealership finance personal clearly review all documentation at the time of delivery. They specifically go over all fees associated with a lease. We feel as a dealership that we properly disclosed all the fees associated with this lease. If you have any further questions please fell free to call me on my cell phone ###-###-####. Thank You!Chris B[redacted], Pres.Springfield Hyundai

Consumer

Response:

-------- Forwarded message ----------

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Thu, Oct 16, 2014 at 9:16 AM

Subject: Fwd: Complaint #[redacted]

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, Oct 16, 2014 at 9:13 AM

Subject: Complaint #[redacted]

To: "[email protected]" <[email protected]>

Greetings,

Review: My vehicle was in need of service to brakes. Called dealership and asked for a price on replacing rotors and pads and was quoted $229. Made appointment, while vehicle was in service, was called said rotors needed replaced and it would be $359. I explained I knew the rotors needed replace and was quoted other price. No one was willing to help resolve issue. Service manager was extremely rude and disrespectful. General manager said I should have known price was to low and chastised me because I bought vehicle at another dealer 5 years ago.

Business

Response:

To [redacted]I have read [redacted]’s complaint, we see it much differently. [redacted] was in my shop on July 23rd 2014 with a concern his brakes were grinding. Upon inspection we found his rotors needed to be replaced. When the Service advisor called him to explain he stated he was quoted $230.00 over the phone. The service advisor explained that would be the price if he did not need rotors, if we could resurface them, He became so foul mouth that he was transferred to me the Parts & Service Director.I tried to explain the same thing and he told me I was quoted $230,00 and you are going to *-ing do it for that price. After several attempts to try and Calm the situation down he became 50 rude I told him | would not service his vehicle and he can come and plck it up and try his selling dealer.He then call the General Manager and told him if we did not do the brakes on his vehicle that he wanted a *-ing check for the blue book value of the vehicle on his desk when he got there. Where as the general manager told him also to come get his vehicle we did not wish to do business with him,I must stress we did no repairs, we were just telling him what we found and how much it would cost. He wanted it for a price we could not do and became 50 verbally abusive that we told him we would not repair his vehicle, We are not in the business of turning customers away but [redacted] was out of line and would not accept the price need for his repairs. If you have and questions please call me at [redacted]Thank youSteven M[redacted]Parts & Service Director

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the dealer has failed to adknowledge that I requested new rotors when I called and recieve the price quote. I also find it shocking that they would accuse me of using foul language when this is not the case. [redacted] refused to allow me to speak to the general manager and I was forced to call and get a run around in order to even speak to him about my issue.

Regards,

John M[redacted]

Review: About a month and a half ago while considering the purchase of a new vehicle I emailed several car dealerships for information and pricing. My reason for doing so is that I was just in the initial stage and not even sure I wanted to buy a new car. I asked all of the dealerships to only contact me by email, not phone. They all did as I asked except for Springfield Hyundai. They called every day on my home and cell phone. Finally I sent a message to their corporate headquarters and was assured that the calls would stop. This afternoon when I got home from work the phone rang and it was Springfield Hyundai yet again. I have repeatedly asked for the calls to stop and they have not.Desired Settlement: I want them to stop contacting me and for them to know because of their calls this three time Hyundai owner will never buy a Hyundai from any dealer again.

Business

Response:

Please see attached response.