Springwells Park

We apologize for any inconvenience. You had placed separate orders with us ***, and ***The first order was paid for by credit card and was sent in different shipments because one of the costumes was on back order. The order that was returned to sender did have a
different ship address on it, but that was because *** was used and that is how your *** account must be set up. We cannot alter addresses on a *** order and they are automatically populated in conjunction with your *** account. We do understand from what you are telling us that that is an old addressWe have gone ahead and credited you the difference of $5.76, so in addition to the return credit already applied 10/24/($32.66) you have now been credited in full $38.42. We also want to apologize for the trouble you had trying to reach us and or the misunderstanding of the situation. Halloween is our busiest time of the year and we rely on season help during that time. We understand that all the idiosyncrasies of the orders are not always fully understood and or explained exactly how we would hope, but in this instance the customer service people were giving accurate information in regard to this order. restocking fees on an undeliverable packages are 15%, and that what was originally credited. Again we have made up the difference and credited you in full

We processed a full refund for order# *** as customer stated she did not receive itAlso please advise the customer to return the second order back for a full refund. We sincerely apologize for any inconvenience this may have causedPlease see attachment

To whom it may concern, We do apologize for the delay in the back ordering of your Santa SuitWe have created a new order, free of charge (#14024311), that will ship out today with Saturday deliveryIt should arrive by 12:PM tomorrowWe do not require you to return the first order, but if
you want to you can access our return label on our website. Thank you, *** ***Customer Service ManagerCostume SuperCenter***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usOur finance manually processed the refund via *** today, please see attachmentWe apologize for any inconvenience this may have caused.

Complaint:
I am rejecting this response because: They have done nothing but ask the same question they did on the phoneHere is the order number ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usCan you provide me with your order number so I can research this matterWe apologize for any inconvenience this may have caused

In response to this customers complaint we apologize for any confusion as to the charges and authorizations on the accountAn order was placed on 9/9/15(***) for of an item that we only had available ofThe original authorization was for $but as we only had the customer was
only billed for $The next order placed on 9/9/15(***) the stock was completely out of stock and the order was closed automatically which means that the original pending authorization of $would not be charged as the merchandise was not shippingThe last order placed on 9/9/for kits and all the merchandise shipped and the order total for that order including shipping was $The first order has free shipping, the second order was cancelled, and the third order did not qualify for free shippingPending authorizations can take 5-business days to release and we have not charged the customer multiple timesThe customer should see all authorizations released no later then Friday 9/18/15.?

To whom it may concern,We have recently changed our return policy and are no longer participating in free exchangesUpon reviewing the order, we will make the one time allowance for the free exchange and the account has been noted*** will have to place a new order, and then ship the first
order back, and our returns department will process the refund accordingly.Thank you,

To whom it may concern,Based on the information provided, I was unable to find the customer's contact information as the order number provided brings up a customer order from Can someone provide more information so I can better address this complaint?Thank you,

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed the refund today and the refund confirmation number is *** please see attachmentWe apologize for any inconvenience this may have
caused.

Complaint: ***
I am rejecting
this response because:***is my order number I have gotten a email from someone saying my tracking isn't working and senior Rep will call me Amanda told me that days ago , I want my refund and to be compensated for the inconvenience
Regards,
*** *** Customer Service Inquiry on OrdersName: Marvette DeadwylerEmail: [email protected] Number: 1***0Subject: OrdersMessage: Where is order !!! Customer Service Inquiry on OrdersName: Marvette DeadwylerEmail: [email protected] Number: 1***0Subject: OrdersMessage: Where is order !!!

Complaint: ***
I am rejecting this response because: They are not sending the costume I ordered.
Regards,
*** ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe refunded the shipping cost for the delay and the refund confirmation number is ***Please allow 5-business days for the refund to reflect onto your account
See attachment we sincerely apologize for any inconvenience this may have caused.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern, After reviewing *** *** account, I see that her order was marked to not charge the return label fee and process a full refund as of 10/At this point in time we have yet to receive any merchandise back from herWe left a message asking if she still intends to
return the costume, and are waiting for her response. Thank you, *** ***Customer Service ManagerCostume Discounters***

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe refund came through my *** account this morning
Regards,
*** ***

To whom it may concern, Mr***' order was shipped via FedEx and transferred to his local post office for delivery with tracking number ***Tracking shows the order was delivered on 6/at 4:PMIf Mr*** has yet to receive his order, he should check with
his local post office to determine where his package is. Thank you, *** ***Customer Service ManagerWholesale Halloween Costumes

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usUnfortunately, the order was cancelled because the costumes were out of stockThere was an issue with our manufacturer delivering the items to us which resulted
in the order being cancelledWe apologize for any inconvenience this may have caused.