Sprouts Farmers Market, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good afternoon,Thank you for contacting us. In the food industry there are times when supply and demand cannot be met so readily, the reasons are vast. This is the opportunity for the store in question to offer the customer a rain check which has no limit and no expiration date and offer...

another similar product of a higher cost and quality to make up for the missing advertised product. We do appreciate the disappointment and frustration the customer experiences and try our best to compensate. Our regional manger has placed a call to the customer and he will discuss a result the customer will be pleased with.Thank you,[redacted]Customer Relations ManagerSprouts Farmers Market.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business is obsessed with what it did on top of booth, did not respond to the issue of controversy I submitted, which is advertising ( on paper ad ) since the business did not put down " the 30% discount is included in the marked price " on the paper ad as it had done in the honest policy of its past business practice of it's paper ad, so the focus is advertising, not what it did on top of the booth. Let me remind the business keeping good faith in honest policy is a good business practice that fits both the benefits of consumers and the business alike, because it creates a win-win situation for both parties instead of a lose one, so in attempting to choose the right option I would like to see the business make a deliberate but judicious judgement.
Regards,[redacted]

Good morning,I have read your concern about the sandwiches at Sprouts and your attempt to contact CEO [redacted]. Our CEO is [redacted] so I am not sure if this was a letter or E-mail that was not received here at the office in Phoenix. I will be happy to get $8 and send the cash...

through the mail to the address provided. I apologize for the product that was up to our usual standards and will mail this out today.Thank you,

Hello, All-Thank you for allowing us the opportunity to respond to the complaint you received on behalf of [redacted], case number [redacted].  We did have a sale on seafood, 30% off the week in question, and there were signs posted on the display case in the...

store’s seafood department with an explanation that the price on the item reflected the 30% off sale. The instruction for placement of signs was provided to the store by our Sprouts Support Office Operations department. The signs were placed correctly and in clear view for all customers to read. We have attached the pictures of the display case with the signs placed on top as well as on the fish case, with all displays clearly marked. If we can further assist you. please contact us.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I wrote a letter 2 months ago to your CEO and was not replied to.  
Regards,[redacted]
[redacted]
[redacted]

Hello,The
Sprouts Support Office and Store Manager expressed sincere regret to the customer
for any error that may have occurred and advised the customer that the
appropriate management team members would thoroughly research the situation and
refund any overcharge, as well as any...

associated overdraft fees. The outcome of
Sprout’s internal review does not show any charge during the date range in
question other than the $72.02 payment which the customer indicates is a valid
transaction. No additional charges were found to be made to the customer’s payment
card on the date range in question.The customer offered  to bring in her bank statement in
support of the overcharge on 11/23/15 and the store manager advised her of his
schedule that day and told her he was prepared to take the necessary time to
review the charges with her. The store manager advised that the customer did
not come in on 11/23 and there is no record that she has come in to discuss
this matter since that time.At the present time, neither the store nor Sprouts’ Support
Office have any documentation to support the error of an overcharge on our end.
If the customer can provide evidence of an overcharge, the store will gladly
refund the overcharge amount as well as any associated overdraft fees. It is
recommended that the customer work with her financial institution to dispute
any overcharge through the formal dispute process. Thank you.Sprouts
Customer Relations

To Whom it May Concern: This e-mail responds to the Revdex.com complaint referenced above submitted by customer, Adam Floyd, relating to an incident occurring at Sprouts store #** located at [redacted] River Road, in Tucson, Arizona, on April 18, 2016. Please note that our Regional...

Director, Gary D[redacted], has contacted Mr. [redacted] directly and provided him with a $25 gift certificate along with an apology.  All parties are now happy and we consider this matter closed. If you have any additional questions, please let me know. JAY R. A[redacted] |Labor & Employment Counsel

Good afternoon,

We are very sorry to hear about the purchase made by Mr. [redacted] and will be sure to correct this oversight. It would be very helpful if we could know the location where the purchase was made as the store will be responsible for this refund and Mr. [redacted]'s request.

Thank you, we are looking forward to your response.

Sincerely

Customer Relations Manager

Hello, the customer has been contacted and we have worked it all out. We will be bringing in the water to fulfill the customers request and will honor the 99cent price. The customer was grateful to have a swift and fair resolution.

To Whom it May Concern: This e-mail responds to the Revdex.com complaint referenced above submitted by customer, Adam Floyd, relating to an incident occurring at Sprouts store #** located at [redacted] River Road, in Tucson, Arizona, on April 18, 2016. Please note that our Regional...

Director, Gary D[redacted], has contacted Mr. [redacted] directly and provided him with a $25 gift certificate along with an apology.  All parties are now happy and we consider this matter closed. If you have any additional questions, please let me know. JAY R. A[redacted] |Labor & Employment Counsel

Good morning,

We are investigating this as December 21st, which is when he says he picked up the roast, is not until tomorrow. We are a bit confused.

Customer Service Manager

Hello, All-Thank you for allowing us the opportunity to respond to the complaint you received on behalf of [redacted], case number [redacted].  We did have a sale on seafood, 30% off the week in question, and there were signs posted on the display case in the...

store’s seafood department with an explanation that the price on the item reflected the 30% off sale. The instruction for placement of signs was provided to the store by our Sprouts Support Office Operations department. The signs were placed correctly and in clear view for all customers to read. We have attached the pictures of the display case with the signs placed on top as well as on the fish case, with all displays clearly marked. If we can further assist you. please contact us.Thank you.

Hello,The

Sprouts Support Office and Store Manager expressed sincere regret to the customer

for any error that may have occurred and advised the customer that the

appropriate management team members would thoroughly research the situation and

refund any overcharge, as well as any...

associated overdraft fees. The outcome of

Sprout’s internal review does not show any charge during the date range in

question other than the $72.02 payment which the customer indicates is a valid

transaction. No additional charges were found to be made to the customer’s payment

card on the date range in question.The customer offered  to bring in her bank statement in

support of the overcharge on 11/23/15 and the store manager advised her of his

schedule that day and told her he was prepared to take the necessary time to

review the charges with her. The store manager advised that the customer did

not come in on 11/23 and there is no record that she has come in to discuss

this matter since that time.At the present time, neither the store nor Sprouts’ Support

Office have any documentation to support the error of an overcharge on our end.

If the customer can provide evidence of an overcharge, the store will gladly

refund the overcharge amount as well as any associated overdraft fees. It is

recommended that the customer work with her financial institution to dispute

any overcharge through the formal dispute process. Thank you.Sprouts

Customer Relations

Good afternoon,Thank you for contacting us. In the food industry there are times when supply and demand cannot be met so readily, the reasons are vast. This is the opportunity for the store in question to offer the customer a rain check which has no limit and no expiration date and offer...

another similar product of a higher cost and quality to make up for the missing advertised product. We do appreciate the disappointment and frustration the customer experiences and try our best to compensate. Our regional manger has placed a call to the customer and he will discuss a result the customer will be pleased with.Thank you,[redacted]Customer Relations ManagerSprouts Farmers Market.[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business is obsessed with what it did on top of booth, did not respond to the issue of controversy I submitted, which is advertising ( on paper ad ) since the business did not put down " the 30% discount is included in the marked price " on the paper ad as it had done in the honest policy of its past business practice of it's paper ad, so the focus is advertising, not what it did on top of the booth. Let me remind the business keeping good faith in honest policy is a good business practice that fits both the benefits of consumers and the business alike, because it creates a win-win situation for both parties instead of a lose one, so in attempting to choose the right option I would like to see the business make a deliberate but judicious judgement.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I wrote a letter 2 months ago to your CEO and was not replied to.  

Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Spoke with [redacted] today. She was happy we called her, willing to return.  Thank you Billy J[redacted] | Store Manager

Good morning,I have read your concern about the sandwiches at Sprouts and your attempt to contact CEO [redacted]. Our CEO is [redacted] so I am not sure if this was a letter or E-mail that was not received here at the office in Phoenix. I will be happy to get $8 and send the cash...

through the mail to the address provided. I apologize for the product that was up to our usual standards and will mail this out today.Thank you,