SPS Commerce

I am rejecting this response because:
Complaint has not been successfully addressedCompany claimed they tried to contact our vendor and could not reach them, and therefore concludes the bill is validWe have not completed the siprocessWe have never once used the service, nor logged inWe've made zero payments toward the serviceI will not be paying this bill and will dispute it with any third-party collections agency

I am rejecting this response because:
I did not agree with SPS Commerce's response and demand for full refund

I spoke with the customer at length today regarding her concernsWe have come to a mutual agreement and this dispute is considered fully resolved This is deemed fully resolved

This matter had previously been raised by Mr. [redacted] and was subsequently escalated and reviewed by SPS’s Executive Panel. Upon review, a credit was not issued. This determination and SPS’s reasoning has been fully communicated to Mr. [redacted].  Thank you for bringing this to our attention....

Regards. Stephanie [redacted]SPS Commerce

I am rejecting this response because: When we signed-up with SPS we were assigned an account manager. When we needed help that account manager left and we were assigned a new account manager. When we contacted him with our issue he never got back to us because he also left. We have not done one transaction on the SPS website. How is this a fair business practice. We signed a contract hoping to do business with our customer but instead have done no business through SPS. And when we cancelled due to bad performance they kept charging us and are now threatening litigation. We noticed this is not an isolated case, SPS has done this to many other companies. Our next step is contacting the Attorney General and have his office review this case as well as the others on all Revdex.com websites. We are still open to amicably resolve this issue.

I am rejecting this response because: Business still has not contacted me other than sending me an email to say may account is delinquent and that I need to pay the account to prevent collections activities.

SPS Commerce takes pride in building positive and lasting relationships with our business partners by delivering great customer experiences.  This matter has been escalated within SPS, and we will contact Ms. [redacted] directly to discuss further. Regards,Stephanie [redacted]Sr. Customer...

Satisfaction AnalystSPS Commerce Inc

I have personally corresponded with this customer and have explained  that  they have been billed per his contract terms and conditions. The customer was unable to provide any documentation  that he had remitted his required written termination notice prior to us receiving it at the end of April 2017. Per his contract, he has a 30 day written termination notice requirement and we advised upon receipt of his cancellation notice in April 2017 that he would bill through the end of May 2017 accordingly.Our company posted May invoices for payment today and billed them for their final invoice accordingly.This customer has been provided copies of their contract and SPS has billed them according to the terms within that contract. Regards,Stephanie [redacted]Sr. Customer Satisfaction Analyst

SPS Commerce takes pride in building positive and lasting relationships with our business partners by delivering great customer experiences.  This matter has been escalated within SPS, and we will follow up directly to discuss further.

I am rejecting this response because:the contracted service was not delivered. The lack of service is the reason led to this cancellation and SPS has not even attempt to resolve the issues. There were misinformation about the cost and service, this company is very dishonest.

SPS Commerce takes pride in building positive and lasting relationships with our business partners by delivering great customer experiences. This matter had previously been raised by Mr. [redacted] and was subsequently escalated and reviewed by SPS’s Executive Panel.   SPS Has accepted Mr. [redacted]'s...

Termination request remitted on 4/27/2017 however he committed to a 12 month contract and will be held to those contract terms until its expiration date of 2/28/2018 accordingly.This determination and our reasoning has been fully communicated to Mr. [redacted] on several occasions.  Thank you for bringing this to our attention. Regards.

I am rejecting this response because: I do not feel comfortable accepting a response and calling the complaint satisfied until we receive our refund in the amount of $197 and until I've received proof that our account credit has been processed. I did receive communication that these things are in process, but I've been told that before and would feel most comfortable waiting until it happens. Thank you.

SPS Commerce takes pride in building positive and lasting relationships with our business partners by delivering great customer experiences. This matter had previously been raised by Mrs. [redacted] and was subsequently escalated and reviewed by SPS’s Customer Satisfaction team. Upon...

review, SPS determined that a credit was not warranted.  Thank you for bringing this to our attention. Regards. Stephanie [redacted]Sr. Customer Satisfaction AnalystSPS Commerce

SPS Commerce has reviewed your complaint and has previously advised you of our decision. Thank you for your time. Regards,Stephanie [redacted]

SPS Commerce takes pride in building positive and lasting relationships with our business partners by delivering great customer experiences.  This matter has been escalated within SPS, and we will contact Ari directly to discuss further. Regards,Stephanie [redacted]Sr. Customer Satisfaction...

AnalystSPS Commerce Inc

SPS Commerce takes pride in building positive and lasting relationships with our business partners by delivering great customer experiences.  This matter has been escalated within SPS, and we will contact Ms. [redacted] directly to discuss further.

SPS Commerce appreciates the opportunity to respond to this complaint and resolve Mr. [redacted]'s concerns. Our investigation showed that the successful delivery of SPS' Integrated Fulfillment solution depended on close cooperation between SPS Commerce, HSS, and HSS' inventory system vendor, [redacted]....

Specifically, [redacted] was responsible for assisting HSS and SPS complete the integration of SPS' solution. Despite multiple assurances made during pre-sale discussions and throughout the implementation, [redacted] was unable to successfully complete their integration work. SPS Commerce set up multiple calls, exchanged technical information, and considered other options for integrating SPS' solution. However, without [redacted]'s assistance, the project eventually stalled.

SPS Commerce takes pride in building positive and lasting relationships with our business partners by delivering great customer experiences. Unfortunately, this experience did not meet either SPS' or HSS' expectations. This matter has been escalated within SPS, and we will contact HSS to discuss it.

SPS Commerce takes pride in building positive and lasting relationships with our business partners by delivering great customer experiences.  This matter has been escalated within SPS, and we will contact Little Toader directly to discuss further.

I am rejecting this response because:My complaint is quite clear. It is not about our disagreement who owes who money. It is about them attempting to withdraw money from my account without authorization. If they want to sue me, they are welcome. They are not authorized to withdraw money from my account directly or through third parties. My complaint is about their attempts to withdraw money from my account without authorization.

(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same response that SPS has provided. However, the inventory control system ([redacted]) and SPS reached an agreement on what would have to be done to integrate the systems. However, once the agreement was signed SPS changed the requirements for integration. [redacted] was unable to integrate in the newly proposed method. Instead of connecting directly through the inventory system, SPS wanted to integrate through QuickBooks. It was evident that they were more comfortable with this approach. This WAS NOT what we agreed to.
Upon notifying SPS that this was not what was agreed to, they insisted that we were bound by their contract and would have to use/pay for their services for a year before we would be able to terminate their services. The services that were discussed and agreed to were never fulfilled. Previously, [redacted] provided nearly identical services for a fraction of the price. However, [redacted] was much more helpful and expedient with implementing their system and were able to remove fields that were unnecessary to our business practices. SPS told us it couldn't be done.
The assurances that were made were done by SPS. [redacted] was only comfortable participating in the integration if the initially proposed methods were used. When SPS changed the process that they wanted to use in integration [redacted] could not proceed and backed out of the program.
[redacted] refunded the cost that they charged HSS for integration. SPS refused.
Overall, I consider the misleading practices of SPS Commerce to be disgraceful. Having been in sales most of my life I am disgusted by the way that we were mistreated as a customer.
We deserve a refund. After the failed integration and being told we were under contract we tried to use their web based service to fulfill our customers requirement of sending an Advance Ship Notification (ASN). We never sent a single ASN through their system because they refused to remove the fields that I showed them (through a Powerpoint file) so that we could use the most basic functions of their service. This was the last effort made
SPS's system that we were led to believe would make our daily operations easier was nothing more that a complicated nightmare.
Sales, Engineering, and Management refused to do anything to satisfy us as a customer.
STAY AWAY FROM SPS!!!!!