Hello, Thank you for bringing this up to usWe will issue a full refund once we receive the item back at our warehouse. A return shipping label has been emailed to you from stamps.comPlease print the label within hours as it will expire after such time and we wouldn't be able to
re-send another one.Again, please accept our deepest apologies regarding this matter.Thanks,Nadya
Dear ***,We are very sorry for the issues encountered with our devices!After checking internally, we were informed that of the
devices you sent back for replacement, were completely functional when tested by our Returns department.The third one that you have returned, was indeed defective and we apologize for thisThe last replacement was sent to you on May *** and delivered on June *** as per the tracking number:*** As per our return policy, we can only process a refund if the device is being received within days of your initial purchaseIn order to be eligible for a refund, we should have received the device back by April ***, or the latest April *** considering the day you have actually received the device and if applying an exception for extending the return periodAlso, the refund request should have been received within the same period or time.Regarding the shipping fees for the returned devices, we will be able to refund you for only 1, which was deemed defective after being tested ($15.37)We will process your refund for that amount.We could not find any records, of you returning the 4th device, can you please confirm? If yes, we would be more than glad to replace it and if deemed defective to refund the shipping charges.Additionally, we can have one of our Technical Experts calling you and assisting you with all the instructions needed for setting up the device.Once again, we are extremely sorry for this situation and we would be glad to know that you can now enjoy our productsWe are more than willing to offer you any support needed to set up and use your device.We are looking forward to reading back from you.Thank you for choosing SpyTec!SpyTec Customer Service***
***
*** * *** *** *** *** *** ** ***
Thank you for bringing this to our attention!We would like to sincerely apologize for the issues encountered with the device and for the delay in sending you the return label. As per our records, the label has been sent on May *** and our Returns department has checked the device on May ***
No restocking fees have been applied and the full refund was processed on May *** as per the details attached.As a sign of appreciation for your patience and understanding in this process, we would like to offer you a 10% discount on your future purchase with SpyTec.Please use this link when placing an order and it will automatically apply a 10% discount to your orderYou will see the discounted price as soon as you proceed to the checkout pageWhen adding the items to your cart you will see the regular prices, and once getting to the checkout page, you will see the discount applied.Please accept our sincerest apologies for this situation!Thank you for choosing SpyTec!SpyTec Customer Service***
***
*** * *** *** *** *** *** ** ***
Greetings,We are so sorry to hear about thisWe were just waiting for the item to return back to stock and now that it has we will be sending the item to you with *** today: ***You should be receiving it in 1-business days.Again, please accept our deepest apologies concerning
this matter. If I could be of further assistance, please let me know. Sincerely, *** SpyTec.###-###-####
Dear Customer,We are sorry for any inconvenience this situation may have caused you.Rest assured that we are highly interested in your satisfaction, therefore we will prioritize handling your request as soon as we will receive the packageYou may return your device for replacement to the address
below.SpyTec Inc.*** *** *** *** *** **
*** *** ** ***Att: ChantelRMA Number: *** Please make sure to print the customer name and RMA number on your return on your returning package for an easier identification.Thank You,ChantelIs there anything else we can assist you with?Should you require any further assistance, please do not hesitate to contact us by replying this email or by calling us talkdesk###-###-####We would really appreciate your feedback about your experience with us, so kindly click here to answer our Customer Satisfaction Survey and help us improve the quality of our services.Thank you for choosing SpyTec!Chantel,SpyTec Customer Service***talkdesk###-###-####*** * *** *** *** *** *** ** ***
***
*** *** ***
Hi,Thank you for contacting us!Thank you for your emailYour order *** was shipped on June **, via FedEx Second Day AirYour FedEx treacking number is ***Please see tracking information
below.***Is there anything else we can assist you with?Thank you and have a great day! Nadya SpyTec.###-###-####
Greetings,Thank you for your order. We have received your returned item and we wanted to let you know that we will be processing your refund today. Again, please accept
our deepest apologies concerning this matter.If I could be of
further assistance, please let me know.Sincerely,Nadya...
Dear [redacted],Thank you for bringing this situation to our attention. After checking our system, we were able to identify your request regarding the account cancellation sent on June [redacted]. The confusion was due to the fact that we considered you want to continue using the service with the...
replacement device. An email has been sent to you on June [redacted], by our GPS Technical Support, asking you for the new IMEI number. We did not receive any response to that, therefore the account was not canceled at that time.We are very sorry for this inconvenience and we would like to inform you that the charges following June [redacted] , 2016 were 11 in total, out of which 4 were already refunded. Please see the image attached.Therefore, we will proceed with refunding the remaining 7 months June-December 2016 plus the charge applied in May 2016, considering the fact that you could not use the service due to the fact that the device was defective.Once again, please accept our apologies for any inconveniences caused by this situation.Should you require any further assistance, please do not hesitate to contact us.SpyTec Customer Service[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On 8-**-16 Mr Daniel M[redacted] emailed me Authorization Number [redacted] , Attention: Chantel to write on the return package. On 8-**-16 I mailed the Zetta Zir32 at the Post Office with that information written on it. I would like to keep this complaint open until I receive my camera in working order. Thank You for your help in trying to resolve this problem. Sincerely, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Valued Customer, Thank you for your email. We are sorry to hear that you are experiencing difficulties with your purchase. Please go to our web site directly and scroll down to the bottom of the page and click on return policy – please fill out that form and a customer service agent will...
contact you shortly with the RMA information. *
[redacted] Should you have any other questions, please feel free to let me know as soon as possible. If I could be of further assistance, please let me know. Sincerely, Nadya SpyTec. ###-###-####
We are very sorry for the issues encountered with the devices. After checking our internal records, we were able to identify your initial order number [redacted], for the GL 300 GPS Tracker, which was placed on January [redacted], 2017. On September [redacted], 2017 we sent you a replacement device,...
which was the GX-350 GPS Tracker. As for the Extended Battery Pack, we were able to find your order number [redacted], placed on September [redacted]. Please feel free to return it for a refund. We should receive this back by October [redacted] in order to refund it. Please note that as per our Return Policy, you can return your device for a refund, within 30 days since your initial purchase. The GL300 which did not work initially was replaced with the GX 350. We did not receive a refund request for the GL300 within 30 days from your initial purchase which was in January [redacted]. We are more than willing to assist you with replacing the GX350 if that doesn’t work either, please return it together with the old GL 300 and the Extended Battery Pack to the following address: [redacted] Return Authorization Number: [redacted]. Please make sure you print and stick this number to your package, for an easier identification. As soon as we receive back the defective device, we will proceed with shipping your replacement. Also, we would like to email you a prepaid shipping label. Can you please let us know to which of the 2 email addresses we should be sending it? Just to summarize, please return the GL300 that has already been replaced with the GX350 for a new GX350 replacement. The Extended Battery Pack will be refunded if we receive it by October [redacted]. With regards to the GPS service, we would like to confirm that it was already refunded on September [redacted], 2017. Please allow 5-10 business days for the funds to be posted back to your account. Once again, we sincerely apologize for all the issues encountered and we can assure you that we will prioritize replacing your GPS tracker as soon as receiving it back. Thank you for choosing SpyTec! SpyTec Customer Service Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have already done this on 12/**/15 with no response.
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:They have already received the return on 8/**/16 at 1.57 pm, according to the USPS tracking (Tracking number: [redacted]), as they are very well aware. Today is 8/16/16, and they had plenty of time to issue the refund to my credit card, which they have not done as of yet. Chantel, customer service rep that I have previously communicated with regarding this matter, has refused to provide a return shipping label, so I have mailed it myself, paying $9.70 for Priority Mail Postage and Signature Confirmation. She has also refused to issue the refund and it has not been issued as of yet.So to summarize:1. I have not received the refund in the amount of $381.01 yet2. I have not received a refund for shipping in the amount of $9.703. I have been unable to post a review of the product and of the services I have received on their web site
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We received the customer’s return and entered into our system for store credit minus 20% restocking fee for missing original packaging, manual, weather station reader. STORE CREDIT FOR 159.96. The customer’s order was from since 7/**/2015. If I could be of further assistance, please let me...
Hi,Thank you for contacting us!Please see refund transaction below.$149.90 USD[redacted]nvm0PRefundedPayment detailsUpdate DescriptionAmount:$149.90 USDRefunded:$149.90 USDFee:$0.00 InfoDate:2016/08/05 14:17:10Status:RefundedDescription:Order # [redacted]...
[redacted]CardAddress:[redacted]Origin:United States CVC check:PassedStreet check:PassedZip check:PassedID:card_[redacted]Name:No name providedNumber:···· 3905Fingerprint:8LOkvSZg08WyjviiExpires:4 / 2019Type:Visa debit cardConnectionsTransfertr_18g5kwIsa6E5T5Jv8QuI2HbRReceipt historyView Receipt Send ReceiptNo receipts sent — No email address for this paymentLogs200 OK POST [redacted] 16:00:18200 OK POST [redacted] OK POST [redacted] 14:17:07View more logs EventsA payment for $149.90 was captured 2016/08/05 16:00:18An uncaptured payment for $149.90 was created 2016/**/05 14:17:11Is there anything else we can assist you with?Should you require any further assistance, please do not hesitate to contact us by replying this email or by calling us [redacted]We would really appreciate your feedback about your experience with us, so kindly click here to answer our Customer Satisfaction Survey and help us improve the quality of our services.Thank you for choosing SpyTec!Chantel,SpyTec Customer Service[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Ok - once we receive the item we will refund
Hello, Thank you for bringing this up to usWe will issue a full refund once we receive the item back at our warehouse. A return shipping label has been emailed to you from stamps.comPlease print the label within hours as it will expire after such time and we wouldn't be able to
re-send another one.Again, please accept our deepest apologies regarding this matter.Thanks,Nadya
Dear ***,We are very sorry for the issues encountered with our devices!After checking internally, we were informed that of the
devices you sent back for replacement, were completely functional when tested by our Returns department.The third one that you have returned, was indeed defective and we apologize for thisThe last replacement was sent to you on May *** and delivered on June *** as per the tracking number:*** As per our return policy, we can only process a refund if the device is being received within days of your initial purchaseIn order to be eligible for a refund, we should have received the device back by April ***, or the latest April *** considering the day you have actually received the device and if applying an exception for extending the return periodAlso, the refund request should have been received within the same period or time.Regarding the shipping fees for the returned devices, we will be able to refund you for only 1, which was deemed defective after being tested ($15.37)We will process your refund for that amount.We could not find any records, of you returning the 4th device, can you please confirm? If yes, we would be more than glad to replace it and if deemed defective to refund the shipping charges.Additionally, we can have one of our Technical Experts calling you and assisting you with all the instructions needed for setting up the device.Once again, we are extremely sorry for this situation and we would be glad to know that you can now enjoy our productsWe are more than willing to offer you any support needed to set up and use your device.We are looking forward to reading back from you.Thank you for choosing SpyTec!SpyTec Customer Service***
***
*** * *** *** *** *** *** ** ***
Thank you for bringing this to our attention!We would like to sincerely apologize for the issues encountered with the device and for the delay in sending you the return label. As per our records, the label has been sent on May *** and our Returns department has checked the device on May ***
No restocking fees have been applied and the full refund was processed on May *** as per the details attached.As a sign of appreciation for your patience and understanding in this process, we would like to offer you a 10% discount on your future purchase with SpyTec.Please use this link when placing an order and it will automatically apply a 10% discount to your orderYou will see the discounted price as soon as you proceed to the checkout pageWhen adding the items to your cart you will see the regular prices, and once getting to the checkout page, you will see the discount applied.Please accept our sincerest apologies for this situation!Thank you for choosing SpyTec!SpyTec Customer Service***
***
*** * *** *** *** *** *** ** ***
Greetings,We are so sorry to hear about thisWe were just waiting for the item to return back to stock and now that it has we will be sending the item to you with *** today: ***You should be receiving it in 1-business days.Again, please accept our deepest apologies concerning
this matter. If I could be of further assistance, please let me know. Sincerely, *** SpyTec.###-###-####
You are welcome and no problem at all
Dear Customer,We are sorry for any inconvenience this situation may have caused you.Rest assured that we are highly interested in your satisfaction, therefore we will prioritize handling your request as soon as we will receive the packageYou may return your device for replacement to the address
below.SpyTec Inc.*** *** *** *** *** **
*** *** ** ***Att: ChantelRMA Number: *** Please make sure to print the customer name and RMA number on your return on your returning package for an easier identification.Thank You,ChantelIs there anything else we can assist you with?Should you require any further assistance, please do not hesitate to contact us by replying this email or by calling us talkdesk###-###-####We would really appreciate your feedback about your experience with us, so kindly click here to answer our Customer Satisfaction Survey and help us improve the quality of our services.Thank you for choosing SpyTec!Chantel,SpyTec Customer Service***talkdesk###-###-####*** * *** *** *** *** *** ** ***
***
*** *** ***
Hi,Thank you for contacting us!Thank you for your emailYour order *** was shipped on June **, via FedEx Second Day AirYour FedEx treacking number is ***Please see tracking information
below.***Is there anything else we can assist you with?Thank you and have a great day! Nadya SpyTec.###-###-####
Greetings,Thank you for your order. We have received your returned item and we wanted to let you know that we will be processing your refund today. Again, please accept
our deepest apologies concerning this matter.If I could be of
further assistance, please let me know.Sincerely,Nadya...
SpyTec.###-###-####
Dear [redacted],Thank you for bringing this situation to our attention. After checking our system, we were able to identify your request regarding the account cancellation sent on June [redacted]. The confusion was due to the fact that we considered you want to continue using the service with the...
replacement device. An email has been sent to you on June [redacted], by our GPS Technical Support, asking you for the new IMEI number. We did not receive any response to that, therefore the account was not canceled at that time.We are very sorry for this inconvenience and we would like to inform you that the charges following June [redacted] , 2016 were 11 in total, out of which 4 were already refunded. Please see the image attached.Therefore, we will proceed with refunding the remaining 7 months June-December 2016 plus the charge applied in May 2016, considering the fact that you could not use the service due to the fact that the device was defective.Once again, please accept our apologies for any inconveniences caused by this situation.Should you require any further assistance, please do not hesitate to contact us.SpyTec Customer Service[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On 8-**-16 Mr Daniel M[redacted] emailed me Authorization Number [redacted] , Attention: Chantel to write on the return package. On 8-**-16 I mailed the Zetta Zir32 at the Post Office with that information written on it. I would like to keep this complaint open until I receive my camera in working order. Thank You for your help in trying to resolve this problem. Sincerely, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Valued Customer, Thank you for your email. We are sorry to hear that you are experiencing difficulties with your purchase. Please go to our web site directly and scroll down to the bottom of the page and click on return policy – please fill out that form and a customer service agent will...
contact you shortly with the RMA information. *
[redacted] Should you have any other questions, please feel free to let me know as soon as possible. If I could be of further assistance, please let me know. Sincerely, Nadya SpyTec. ###-###-####
We are very sorry for the issues encountered with the devices. After checking our internal records, we were able to identify your initial order number [redacted], for the GL 300 GPS Tracker, which was placed on January [redacted], 2017. On September [redacted], 2017 we sent you a replacement device,...
which was the GX-350 GPS Tracker. As for the Extended Battery Pack, we were able to find your order number [redacted], placed on September [redacted]. Please feel free to return it for a refund. We should receive this back by October [redacted] in order to refund it. Please note that as per our Return Policy, you can return your device for a refund, within 30 days since your initial purchase. The GL300 which did not work initially was replaced with the GX 350. We did not receive a refund request for the GL300 within 30 days from your initial purchase which was in January [redacted]. We are more than willing to assist you with replacing the GX350 if that doesn’t work either, please return it together with the old GL 300 and the Extended Battery Pack to the following address: [redacted] Return Authorization Number: [redacted]. Please make sure you print and stick this number to your package, for an easier identification. As soon as we receive back the defective device, we will proceed with shipping your replacement. Also, we would like to email you a prepaid shipping label. Can you please let us know to which of the 2 email addresses we should be sending it? Just to summarize, please return the GL300 that has already been replaced with the GX350 for a new GX350 replacement. The Extended Battery Pack will be refunded if we receive it by October [redacted]. With regards to the GPS service, we would like to confirm that it was already refunded on September [redacted], 2017. Please allow 5-10 business days for the funds to be posted back to your account. Once again, we sincerely apologize for all the issues encountered and we can assure you that we will prioritize replacing your GPS tracker as soon as receiving it back. Thank you for choosing SpyTec! SpyTec Customer Service Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have already done this on 12/**/15 with no response.
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:They have already received the return on 8/**/16 at 1.57 pm, according to the USPS tracking (Tracking number: [redacted]), as they are very well aware. Today is 8/16/16, and they had plenty of time to issue the refund to my credit card, which they have not done as of yet. Chantel, customer service rep that I have previously communicated with regarding this matter, has refused to provide a return shipping label, so I have mailed it myself, paying $9.70 for Priority Mail Postage and Signature Confirmation. She has also refused to issue the refund and it has not been issued as of yet.So to summarize:1. I have not received the refund in the amount of $381.01 yet2. I have not received a refund for shipping in the amount of $9.703. I have been unable to post a review of the product and of the services I have received on their web site
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We received the customer’s return and entered into our system for store credit minus 20% restocking fee for missing original packaging, manual, weather station reader. STORE CREDIT FOR 159.96. The customer’s order was from since 7/**/2015. If I could be of further assistance, please let me...
know. Sincerely, Nadya SpyTec. ###-###-####
Hi,Thank you for contacting us!Please see refund transaction below.$149.90 USD[redacted]nvm0PRefundedPayment detailsUpdate DescriptionAmount:$149.90 USDRefunded:$149.90 USDFee:$0.00 InfoDate:2016/08/05 14:17:10Status:RefundedDescription:Order # [redacted]...
[redacted]CardAddress:[redacted]Origin:United States CVC check:PassedStreet check:PassedZip check:PassedID:card_[redacted]Name:No name providedNumber:···· 3905Fingerprint:8LOkvSZg08WyjviiExpires:4 / 2019Type:Visa debit cardConnectionsTransfertr_18g5kwIsa6E5T5Jv8QuI2HbRReceipt historyView Receipt Send ReceiptNo receipts sent — No email address for this paymentLogs200 OK POST [redacted] 16:00:18200 OK POST [redacted] OK POST [redacted] 14:17:07View more logs EventsA payment for $149.90 was captured 2016/08/05 16:00:18An uncaptured payment for $149.90 was created 2016/**/05 14:17:11Is there anything else we can assist you with?Should you require any further assistance, please do not hesitate to contact us by replying this email or by calling us [redacted]We would really appreciate your feedback about your experience with us, so kindly click here to answer our Customer Satisfaction Survey and help us improve the quality of our services.Thank you for choosing SpyTec!Chantel,SpyTec Customer Service[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Spy Tec International, Inc. regarding complaint ID [redacted].Sincerely,
[redacted]