Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
L[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Spy Tec has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The business has responded to the Revdex.com with a compassionate apology. Unfortunately I never received such a response. I took me months to have this issue resolved and I accept the response but not their apologies and will never do business with them again.
Sincerely,
[redacted]
Dear [redacted], Please accept our sincerest apologies for the situation encountered. After checking our records, we can confirm that both orders have been refunded in full. Please see the transaction details below: Additionally, we will process a payment to your Paypal account in...
the amount of $20.45 for the postage fees paid to return the first item. We are very sorry for all the inconveniences caused! Should you require any further assistance, please do not hesitate to contact us and we will gladly assist you. Thank you for choosing SpyTec! SpyTec Customer Service [redacted]
[redacted] [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you very much for your interventionI just recive the camera yesterday, ill test it thise weekend.Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will escalate this via [redacted] to resolve the matter.Sincerely,
[redacted]
Greetings,We are very sorry for the inconvenience caused. The order didn't ship as one of the item is on back ordered and you would have gotten an email informing you of this. However, we would love to cancel and refund the order for you but the funds are being held in [redacted] as I'm sure you might...
have opened up a [redacted] dispute for this transaction (if you can contact [redacted] to have them release the funds today), we would be happy to REFUND YOU IN FULL TODAY.Again, please accept our deepest apologies concerning this matter. If I could be of further assistance, please let me know. Sincerely,[redacted]
[redacted]
Dear [redacted],Thank you for letting us know about this and we are very sorry for any inconveniences encountered.After checking our account, we have been able to identify only 1 charge applied on May [redacted], which was refunded on May [redacted]. Please see the details attached.We were unable to...
identify any other transaction on your name or email address. Would it be possible to send us a copy of your bank statement, showing the 2 charges that you are referring to? We would be glad to further look into this issue for you, once having the documentation.Or, is it possible that you used another email address and placed an order different than [redacted], which is the one related to the above transaction?We are willing to assist you in resolving this situation and we are kindly asking you to provide us with the above-mentioned document, which will help us clarify.We look forward to reading back from you.Thank you for choosing SpyTec!SpyTec Customer Service[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com: The Company STI refunded my money, but they have done this once before. I'll have to wait until next month to see if it happens again.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
L[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Spy Tec has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The business has responded to the Revdex.com with a compassionate apology. Unfortunately I never received such a response. I took me months to have this issue resolved and I accept the response but not their apologies and will never do business with them again.
Sincerely,
[redacted]
Thank you for contacting us. We are currently looking further into this situation and will respond accordingly.
Dear [redacted], Please accept our sincerest apologies for the situation encountered. After checking our records, we can confirm that both orders have been refunded in full. Please see the transaction details below: Additionally, we will process a payment to your Paypal account in...
the amount of $20.45 for the postage fees paid to return the first item. We are very sorry for all the inconveniences caused! Should you require any further assistance, please do not hesitate to contact us and we will gladly assist you. Thank you for choosing SpyTec! SpyTec Customer Service [redacted]
[redacted] [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you very much for your interventionI just recive the camera yesterday, ill test it thise weekend.Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will escalate this via [redacted] to resolve the matter.Sincerely,
[redacted]
Hello,We posted the refund today. [redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted] [redacted]
Thank you!Spy Tec, INC.
Greetings,We are very sorry for the inconvenience caused. The order didn't ship as one of the item is on back ordered and you would have gotten an email informing you of this. However, we would love to cancel and refund the order for you but the funds are being held in [redacted] as I'm sure you might...
have opened up a [redacted] dispute for this transaction (if you can contact [redacted] to have them release the funds today), we would be happy to REFUND YOU IN FULL TODAY.Again, please accept our deepest apologies concerning this matter. If I could be of further assistance, please let me know. Sincerely,[redacted]
[redacted]
Dear [redacted],Thank you for letting us know about this and we are very sorry for any inconveniences encountered.After checking our account, we have been able to identify only 1 charge applied on May [redacted], which was refunded on May [redacted]. Please see the details attached.We were unable to...
identify any other transaction on your name or email address. Would it be possible to send us a copy of your bank statement, showing the 2 charges that you are referring to? We would be glad to further look into this issue for you, once having the documentation.Or, is it possible that you used another email address and placed an order different than [redacted], which is the one related to the above transaction?We are willing to assist you in resolving this situation and we are kindly asking you to provide us with the above-mentioned document, which will help us clarify.We look forward to reading back from you.Thank you for choosing SpyTec!SpyTec Customer Service[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com: The Company STI refunded my money, but they have done this once before. I'll have to wait until next month to see if it happens again.
Sincerely,
[redacted]
I would like a refund. I do not want to have to go through this again if the product fails. Thank you[redacted]