SRIG

September 2, Dear [redacted] ,This letter is in response to the complaint notice we received regarding [redacted] ***As you will see this complaint is not valid and I request that you remove all record of this complaint from our company fileThe [redacted] did place the order for a new sunroom on 10/7/but told us they did not want to do anything regarding the sunroom until March of On 10/23/2013, ** [redacted] told Patty again that they didn’t want any action on the sunroom until March of 2014.The only delay in this process has been caused by the Township approval processes and some apparent confusion at the Township regarding the flood zone exceptionThe township required a Zoning Exception because the property is in a flood zone, which is the responsibility of the homeowner.The [redacted] job was not “lost in a pile” as the complaint statesWe originally applied for the permit on 1/2/Once we found that a flood plain exception would be required we informed the ***Patty spoke with ** [redacted] about this on 3/and he said he would have his wife call herPatty spoke with [redacted] on 3/about the exception and we began to assist her to get the application to the TownshipOn 4/we were informed that the Zoning Board meeting would be on 4/Although obtaining zoning variances and exceptions are the responsibility of the homeowner, we provided assistance with the application processOn 4/29/2014, the *** [redacted] informed us that the exception was approvedWe then proceeded with the building permit processSeveral weeks later we were told by the township that they need a property elevation drawing because they are in a flood plain zone even though the exception was approvedAll property drawings are also the responsibility of the homeownerAlthough the elevation plan is the responsibility of the homeowner, we have been working with the township in an effort to assist the ***The inspector told us that FEMA has started implementing changes to the flood area and when this goes into effect the elevation plan will not be requiredThey expect the new flood zone regulations will go into effect in a couple monthsAt the suggestion of the township inspector we are scheduling a meeting with representatives from the township, FEMA and our office to meet at the ***’ home and try to work around this issue, without having the [redacted] obtain a new property elevation drawing.Since 3/we have been communicating primarily with *** [redacted] and she has consistently expressed her desire to get the sunroom completedWe talked with her again on 8/and she said she understands that the delay is with the township dealing with the flood zone issueWe’ve also had several more conversations with her since then and she maintains that she wants to get the approval from the township and get her sunroom builtWe have been and will continue to assist the [redacted] to get past the flood plain issue with their townshipWe have done more to help them than is required by our contractual agreementPlease remove any and all mention of this inappropriate complaint from our company recordIf you have any questions or need further information on this please call meI appreciate your help and cooperation in this matterSincerely, Rick Y

From: [redacted] < [redacted] >Date: Sat, Jan 7, at 7:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] Thank You for your email I have tried by telephone to reach you by telephone, but have been unsuccessful.The company has refunded my money in full Please closed complaint case against themThank you for your help, within weeks of you notifying them they sent me the refund.Mrs [redacted]

July 27, 2015Dear [redacted] ,This letter is in response to the complaint notice we received regarding [redacted] .This was an issue with inspections performed by [redacted] CountyThey failed to document a footing inspection on the second inspectionIn summary all issues have been addressed and the Final Inspection was passed on 7/16/2015.When we started to build the foundation for [redacted] we positioned the starting point at the location specified in the contractAfter the foundation was framed [redacted] called and said the room was supposed to be centered around the house door instead of what was specified on the contract.After discussions with [redacted] we agreed to move the foundation, at no costThis involved digging new footer holes and moving the deck frameThe new holes were dug out and the deck was moved when we called for a second inspection from [redacted] ***The inspector came out on 2/6/Unfortunately, he only logged the deck framing inspection passed and did not log anything related to the new footer holes in the new location.After discussions with [redacted] , we agreed to dig out next to the sides of the concrete footers so they could inspect themOn 7/16/one of our crews dug out the sides of the footers and the inspector passed them and the final inspectionThe crew then filled in the holes next to the footers.Not only have we completed all work per our contract with [redacted] , we have also completed additional work that was not included in the original contract at no additional costThe extras include a roof overhang cutback and the electric raceways option.This complaint is primarily the result of an error with [redacted] County not logging an inspection that was actually completedThe issue has been resolved completelyAs we have obtained the required inspections documented please remove any and all mention of this complaint from our company recordIf you have any questions or need further information on this please call meI appreciate your help and cooperation in this matter.Sincerely,Rick Y

December 1, 2016Dear [redacted] ,This letter is in response to the complaint notice we received regarding [redacted] ***.This is a legal matter**and [redacted] are currently in breach of contractThis is a malicious complaint that is an attempt to use the Revdex.com to break their contract[redacted] and [redacted] [redacted] signed a contract with us on 6/1/They also signed a credit application and provided copies of bills, mortgage statements and a bank statement from [redacted] Credit UnionThe contract is marked as "Contingent on Refi", but there were never any stipulations regarding rate or terms.**and [redacted] authorized us to work on their behalf with any financial institutions to secure financing for themSee the attached Authorization form signed by both **and [redacted] ***.Using our relationships with banking contacts, we did, at their request, process their information to help them secure a loan to refinance their home and provide extra funds for the sunroom addition as described in the contract.Throughout the process, we stayed in constant contact with the banks to make sure the ***s were being taken care of and that the loan was approved and processedAt no point during this time did the ***'s give us any notice or indication of their intention to use the funds for anything other than the sunroom.After the loan was approved and funded, ** [redacted] informed us that they used the extra funds from the loan for other things, instead of the sunroom under contract, and they no longer have the money to pay for the sunroomWe offered to provide other financing for the sunroom project so they could fulfill their contractual obligationsWe also told them if they were turned down for that financing we would refund their depositThey refused to cooperate.The owner of our company called ** [redacted] in an attempt to work things out with them** [redacted] was extremely rude and literally threatened to post negative reviews of our company ? [redacted] unless we refunded his $deposit, even though he was well out of the legal rescission period and he had not cooperated to fulfill his obligations of the contract.In his complaint, ** [redacted] seems to insinuate that we have acted improperly and shouldn't have known who provided the refinancing they obtained, when in fact we were the ones who used our contacts and worked to get them the bank that provided the loan because they had contracted for us to do so.I have included a copy of our contract and some emails that shows an example of our communications with the banking representative we usedI have not included copies of the customer's credit application, bills and statements they provided to us because they are confidential.We worked extremely hard to see that the ***s would be approved so they could improve their financial situation and add a beautiful new sunroom to their homeWe have incurred costs well in excess of the $depositIt is the ***'s who have breached their contract with us and who are turning this into an adversarial situation.As always, we hold our customers to the same contractual obligations that we are held to ethically, and by both state and federal law.This is a case of a customer attempting to use the Revdex.com to break a legal contract that is out of the legal rescission period** [redacted] has made it very clear that he doesn't care about the negative impact his allegations have on our Small Business.Please make sure that no record of this complaint appears in our company records as it is completely inaccurate and malicious.If there is any difficulty in keeping this complaint from our records, please contact me before processing it.I appreciate your help and cooperation in this matter.Sincerely,Rick Y

See Attachment

November 8, 2016Dear ***,This letter is in response to the complaint notice we received regarding *** ***.We have been working with *** *** consistentlyWe repaired a leak and it has not leaked sinceIt was difficult to determine if the leak was a preexisting condition or
not.The drywall on the kitchen ceiling was not properly installed by a previous contractor she had hiredThere was plastic sheeting installed between faced insulation and fiber ceiling tilesThen drywall was installed over the fiber ceiling tilesThe plastic sheeting had trapped moisture over the years in the fiber ceiling tiles which caused some type of growthThe fiber tiles and the plastic should have been removed before installing drywallPlastic sheeting is not a vapor barrier over a ceiling because it can trap moisture, as it did in this case.Even though this is not our responsibility, we are working to get the problem corrected with a remediation company and repair the drywallAs we have been working to correct this problem it is disheartening to see that she has filed this complaint while we are in the middle of fixing an issue caused by a preexisting condition.I am hoping that she will withdraw her complaint and you can eliminate it from our records.I appreciate your help and cooperation in this matter.Sincerely,Rick Y

Our sunroom was built in and we had a water leaked in July 8, and sent them an email and pictures right away for them to check the leak since the water is coming from the dormer installed as part of the sunroomWe've had few exchange of email from July -August regarding their availability/ last minute cancellation since there company is based in PA and they don't have regular crew assigned in NJOur last communication was on August wherein their customer rep mentioned that they could put me on their first available schedule in the next two weeks but it's been a month and I have not heard from themIn the meantime, I put a caulk on the areas I think the water is leaking a notice an opening in the roofThe sunroom has a year warranty from the manufacturer but the issue is with the installer.TranslateDesired Resolution / OutcomeDesired Resolution: RepairRepairselectDesired Outcome: Resolve the leak and roof opening issue

September 14, 2017Dear ***,This letter is in response to the complaint response we received regarding *** and *** ***,We have made attempts to contact the ***'s and resolve this but they will not speak with usThe most recent was todayWhen the owner called, *** answeredWhen Joe identifiedhimself, **hung up the phone and nobody would answer when he tried to call back.The custom sized picture window, that we attempted to install, is exactly what is described on our contract (attached) and what was discussed with different employees of our company.When we tried to install the window, the ***'s stopped us and prevented us from completing the work.We still have the picture window in our warehouse, and are prepared to install it as soon as the ***'s allow us to schedule itIf they would like to make other arrangements I am happy to discuss it with themThey must either call us or take our phone call so we get this resolved.The ***'s also still have an open balance that is owed in the amount of $1,105.19.I appreciate your help and cooperation in this matter.Sincerely,Rick Y

Please mark complaint #*** as closed with a satisfactory outcome There seems to have been a miscommunication on terms, which is now rectified.If you need anything else from me, please let me know.Thank you,*** ***###-###-####(c)***@***.com

July 27, Dear ***,This letter is in response to the complaint notice we received regarding *** ***.This was an issue with inspections performed by *** *** CountyThey failed to document a footing inspection on the second inspectionIn summary all issues have been
addressed and the Final Inspection was passed on 7/16/2015.When we started to build the foundation for *** *** we positioned the starting point at the location specified in the contractAfter the foundation was framed *** *** called and said the room was supposed to be centered around the house door instead of what was specified on the contractAfter discussions with *** *** we agreed to move the foundation, at no costThis involved digging new footer holes and moving the deck frameThe new holes were dug out and the deck was moved when we called for a second inspection from *** *** *** ***The inspector came out on 2/6/Unfortunately, he only logged the deck framing inspection passed and did not log anything related to the new footer holes in the new locationAfter discussions with *** ***, we agreed to dig out next to the sides of the concrete footers so they could inspect themOn 7/16/one of our crews dug out the sides of the footers and the inspector passed them and the final inspectionThe crew then filled in the holes next to the footers.Not only have we completed all work per our contract with *** ***, we have also completed additional work that was not included in the original contract at no additional costThe extras include a roof overhang cutback and the electric raceways option.This complaint is primarily the result of an error with *** *** County not logging an inspection that was actually completedThe issue has been resolved completelyAs we have obtained the required inspections documented please remove any and all mention of this complaint from our company recordIf you have any questions or need further information on this please call meI appreciate your help and cooperation in this matterSincerely,
Rick Y

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: we felt we did our part of the contract and the company has been uncooperative and their actions are unacceptable. See attached letter
Regards,
*** *** December 14,
In response to Better Living Sunrooms/***, the issue
with the rates and terms of the refinancing were discussed with salesman prior
to signing the contract. We told the
salesman there was no way we could afford this expense without obtaining the
money from refinancing. That is why the
contract said, contingent on the refiWe were told that if we couldn't afford
it then it wouldn't be a problem.As for their working with financial institutions, they gave
our name & contact information to one bank *** *** *** who told us
they couldn't help us. Based on the
emails provided by Better Living Sunrooms, *** referred our names to another
financial institution. After four
months of constant work on our end, we finally were able to refinance with the
second financial institution. The issue
of using the extra funds from the refinance for other things was not an option
for usThe mortgage company required us to pay off all outstanding debts,
leaving no additional funding for the sunroom. The refinancing would not go through without
this. There was beyond our control.During these months, there was no contact from Better
Living to us regarding our refinancing.
Based on the emails they provided, emails from someone in their
accounting department checking with a person at *** who couldn't help us for an
update doesn't seem like extensive work on their part.We attempted to advise the sunroom company about not
affording the room. They sent out the
salesman again to our house. We
explained again to the salesman that we couldn't do it, there was no
money. The saleman talked about applying
for another home equity loan but we explained that we wouldn't qualify for it
and our credit rating would take another hit from a loan application. The saleman then called his boss who put him
on the phone with ***. The boss
immediately started to be aggressive and bullying and threatening to ***
saying we were legally obligated to pay for this and that we couldn't afford
the lawyers and expense to pay for the legal action. At this time, *** told the boss that he was
done and ended the call and told the salesman he was done. At no time was it discussed that we had to
apply for home equity loan and be denied to get a refund on our deposit. It was on November 23, that we received a call from the
mortage loan processor to advise us of an unsettling phone call she received
from someone from Better Living Sunrooms she had never had contact with before
asking for specific details and questions about the refinancing of our
mortgage. She told this person that
they had no right to this information and she had to hung up on this person. The loan processor called us to advise that
someone was trying to obtain this information.
This caused us great concern that someone was trying to fraudulent
obtain information about our financial status.
This is an massive intrusion into our lives and that was when we decided
to file a complaint with Revdex.com for this action. Interestingly, on November 29, we received a call from Joe
with Better Living Sunrooms saying that the company was going to let this issue
go by until we filed a complaint with Revdex.com.
Nothing about refunding our deposit.
Joe went onto say if we didn't retract our complaint with Revdex.com, they were
going to pursue legal action and we wouldn't be able to pay for it and they
talked to our financial people and they Better Living Sunroom saved us a lot of
money. The conversation with Joe turned
angry and *** hung up with Joe. Based on this experience of the bullying and threatening
attitudes from Better Living Sunrooms, we are now afraid of doing any business
with this company. We felt we had done
our homework by reviewing the Revdex.com website for reviews and status of this
company. These actions of threatening,
bullying and trying to fraudulently obtain financial information by this
company is not one that we feel deserves the A+ rating on the Revdex.com website.Sincerely

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
From: *** Date: Thu, Aug 17, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com I have contacted my lawyer again nowAs that all is not true statements from the ownerWe do not owe them money because they have not finished the projectAll I asked was for a detailed receipt of how much we have paid on each material used and window as well as we never received the window. Thank you, *** ***Regards,
*** And *** ***

June 2, 2015Dear Heather,This letter is in response to the complaint notice we received regarding *** ***.With regards to inspections by New Castle County, we did schedule a deck footing and framing inspection for the same day in February and the inspection was completed while our
installers were thereUnfortunately the inspector only recorded one footing inspectionHe didn’t record the framing inspectionWe are going to remove the plywood covering the bottom of the framing and schedule a reinspection of the framing.It is not uncommon to have some corrections be required by an inspectorAll other inspection related items will be corrected and we’ll be calling for a new final inspection after everything is completed.Electrical raceways are an option that can be added to our sunrooms and are not requiredIn the ***’s case the raceways were not added and they were certainly not charged for that option.We have also done additional work that was not included in the original contract and that the ***'s were not charged for including a roof overhang cutbackWe’re also installing the laminate flooring.This complaint is primarily the result of an error with New Castle County not logging an inspection that was actually completedTo correct this we will have to dismantle part of the project so they can inspect the framing again and reassemble it at our costThe ***’s will not be paying for this additional work.As we have been and will continue to get the required inspections documented please remove any and all mention of this complaint from our company recordIf you have any questions or need further information on this please call me.I appreciate your help and cooperation in this matter.Sincerely,Rick Y

June 2, 2015Dear Heather,
This letter is in response to the complaint notice we received regarding [redacted].
With regards to inspections by New Castle County, we did schedule a deck footing and framing inspection for the same day in February and the inspection...

was completed while our installers were there. Unfortunately the inspector only recorded one footing inspection. He didn’t record the framing inspection. We are going to remove the plywood covering the bottom of the framing and schedule a reinspection of the framing.It is not uncommon to have some corrections be required by an inspector. All other inspection related items will be corrected and we’ll be calling for a new final inspection after everything is completed.Electrical raceways are an option that can be added to our sunrooms and are not required. In the [redacted]’s case the raceways were not added and they were certainly not charged for that option.We have also done additional work that was not included in the original contract and that the [redacted]'s were not charged for including a roof overhang cutback. We’re also installing the laminate flooring.This complaint is primarily the result of an error with New Castle County not logging an inspection that was actually completed. To correct this we will have to dismantle part of the project so they can inspect the framing again and reassemble it at our cost. The [redacted]’s will not be paying for this additional work.As we have been and will continue to get the required inspections documented please remove any and all mention of this complaint from our company record. If you have any questions or need further information on this please call me.
I appreciate your help and cooperation in this matter.
Sincerely,Rick Y.

March 8, 2017Dear [redacted],This letter is in response to the complaint notice we received regarding [redacted].[redacted] signed a contract with us to rebuild an open deck that was in very bad condition. The contract specifies using pressure treated deckboards.[redacted] did not have the...

money for the project and could not qualify for a loan. Because of the dangerous condition of the rotting structure we felt the work had to be done for the family's safety, so we agreed to provide the work and finance the job for her ourselves.We did complete all work that was included in our contract with [redacted]. We secured a building permit for the work from the City of Philadelphia. The completed work was inspected by the City and passed Final Inspection.Another contractor removed a door between her basement and the old coal bin the porch is built over. We had offered to replace the door for her and seal it as best as possible at no charge even though it was not part of our scope of work and a previous contractor had removed the door.Our project managers and the City building inspector tried to explain to her that no deck flooring is going to protect her basement from cold air or water from infiltrating her basement.[redacted] still owes us a balance of $8,415.40 for the work we completed.This is a totally unfounded complaint without any merit of reason.   Please make sure that no record of this complaint appears in our company records as it is completely inaccurate and malicious.  If there is any difficulty in keeping this complaint from our records, please contact me before processing it. I appreciate your help and cooperation in this matter. Sincerely, Rick Y.

October 31, 2015Dear [redacted],This letter is in response to the complaint notice we received regarding [redacted]. In Several conversations with the customer he agreed that the Township Inspector was being very difficult and that the situation was not our fault. He stated several times...

that he was going to contact the Revdex.com and withdraw his complaint. He obviously hasn't done this.This was an issue with the inspector from the Township of Hanover, NJ. They failed the final inspection even though the project was built to the drawings that were approved by the Township.We completed the job on February 7th of 2015. On March 7th the customer notified us that the inspector wanted us to rebuild the room with higher knee walls than what was specified on the drawings which were approved by the Township.In the months that have followed we have tried to work with the inspector to reach a compromise that he will accept. The inspector has been very difficult to reach and to speak with. I was finally able to speak with Mr. Mannherz on September 28th and review a solution with him.We mailed the documentation to the Township on 10/3. The customer emailed me on 10/30 that the inspector approved the solution and I ordered the parts that we will install after they arrive.This complaint is strictly an issue with the Township and we have worked out an approved resolution. If you have any questions or need further information on this please call me.I appreciate your help and cooperation in this matter.Sincerely,Rick Y

See Attachment.

July 27, 2015Dear [redacted],This letter is in response to the complaint notice we received regarding [redacted].This was an issue with inspections performed by [redacted] County. They failed to document a footing inspection on the second inspection. In summary all issues have been addressed and the...

Final Inspection was passed on 7/16/2015.When we started to build the foundation for [redacted] we positioned the starting point at the location specified in the contract. After the foundation was framed [redacted] called and said the room was supposed to be centered around the house door instead of what was specified on the contract.After discussions with [redacted] we agreed to move the foundation, at no cost. This involved digging new footer holes and moving the deck frame. The new holes were dug out and the deck was moved when we called for a second inspection from [redacted]. The inspector came out on 2/6/2015. Unfortunately, he only logged the deck framing inspection passed and did not log anything related to the new footer holes in the new location.After discussions with [redacted], we agreed to dig out next to the sides of the concrete footers so they could inspect them. On 7/16/2015 one of our crews dug out the sides of the footers and the inspector passed them and the final inspection. The crew then filled in the holes next to the footers.Not only have we completed all work per our contract with [redacted], we have also completed additional work that was not included in the original contract at no additional cost. The extras include a roof overhang cutback and the electric raceways option.This complaint is primarily the result of an error with [redacted] County not logging an inspection that was actually completed. The issue has been resolved completely. As we have obtained the required inspections documented please remove any and all mention of this complaint from our company record. If you have any questions or need further information on this please call me. I appreciate your help and cooperation in this matter.Sincerely,Rick Y

September 2, 2014
Dear [redacted],This letter is in response to the complaint notice we received regarding [redacted]. As you will see this complaint is not valid and I request that you remove all record of this complaint from our company file.
The [redacted] did place the order for a...

new sunroom on 10/7/2013 but told us they did not want to do anything regarding the sunroom until March of 2014. On 10/23/2013, **. [redacted] told Patty again that they didn’t want any action on the sunroom until March of 2014.The only delay in this process has been caused by the Township approval processes and some apparent confusion at the Township regarding the flood zone exception. The township required a Zoning Exception because the property is in a flood zone, which is the responsibility of the homeowner.The [redacted] job was not “lost in a pile” as the complaint states. We originally applied for the permit on 1/2/2014. Once we found that a flood plain exception would be required we informed the [redacted]. Patty spoke with **. [redacted] about this on 3/18 and he said he would have his wife call her. Patty spoke with [redacted] on 3/20 about the exception and we began to assist her to get the application to the Township. On 4/1 we were informed that the Zoning Board meeting would be on 4/28. Although obtaining zoning variances and exceptions are the responsibility of the homeowner, we provided assistance with the application process.
On 4/29/2014, the [redacted]. [redacted] informed us that the exception was approved. We then proceeded with the building permit process. Several weeks later we were told by the township that they need a property elevation drawing because they are in a flood plain zone even though the exception was approved. All property drawings are also the responsibility of the homeowner.
Although the elevation plan is the responsibility of the homeowner, we have been working with the township in an effort to assist the [redacted]. The inspector told us that FEMA has started implementing changes to the flood area and when this goes into effect the elevation plan will not be required. They expect the new flood zone regulations will go into effect in a couple months.
At the suggestion of the township inspector we are scheduling a meeting with representatives from the township, FEMA and our office to meet at the [redacted]’ home and try to work around this issue, without having the [redacted] obtain a new property elevation drawing.Since 3/20 we have been communicating primarily with [redacted]. [redacted] and she has consistently expressed her desire to get the sunroom completed. We talked with her again on 8/20 and she said she understands that the delay is with the township dealing with the flood zone issue. We’ve also had several more conversations with her since then and she maintains that she wants to get the approval from the township and get her sunroom built.
We have been and will continue to assist the [redacted] to get past the flood plain issue with their township. We have done more to help them than is required by our contractual agreement.
Please remove any and all mention of this inappropriate complaint from our company record. If you have any questions or need further information on this please call me.
I appreciate your help and cooperation in this matter.
Sincerely,
Rick Y

The company's name is [redacted]