SRIG

December 1, 2016Dear [redacted],This letter is in response to the complaint notice we received regarding [redacted].This is a legal matter. **. and [redacted] are currently in breach of contract. This is a malicious complaint that is an attempt to use the Revdex.com to break their contract.[redacted] and [redacted]...

[redacted] signed a contract with us on 6/1/2016. They also signed a credit application and provided copies of bills, mortgage statements and a bank statement from [redacted] Credit Union. The contract is marked as "Contingent on Refi", but there were never any stipulations regarding rate or terms.**. and [redacted] authorized us to work on their behalf with any financial institutions to secure financing for them. See the attached Authorization form signed by both **. and [redacted].Using our relationships with banking contacts, we did, at their request, process their information to help them secure a loan to refinance their home and provide extra funds for the sunroom addition as described in the contract.Throughout the process, we stayed in constant contact with the banks to make sure the [redacted]s were being taken care of and that the loan was approved and processed. At no point during this time did the [redacted]'s give us any notice or indication of their intention to use the funds for anything other than the sunroom.After the loan was approved and funded, **. [redacted] informed us that they used the extra funds from the loan for other things, instead of the sunroom under contract, and they no longer have the money to pay for the sunroom. We offered to provide other financing for the sunroom project so they could fulfill their contractual obligations. We also told them if they were turned down for that financing we would refund their deposit. They refused to cooperate.The owner of our company called **. [redacted] in an attempt to work things out with them. **. [redacted] was extremely rude and literally threatened to post negative reviews of our company ?* unless we refunded his $500 deposit, even though he was well out of the legal rescission period and he had not cooperated to fulfill his obligations of the contract.In his complaint, **. [redacted] seems to insinuate that we have acted improperly and shouldn't have known who provided the refinancing they obtained, when in fact we were the ones who used our contacts and worked to get them the bank that provided the loan because they had contracted for us to do so.I have included a copy of our contract and some emails that shows an example of our communications with the banking representative we used. I have not included copies of the customer's credit application, bills and statements they provided to us because they are confidential.We worked extremely hard to see that the [redacted]s would be approved so they could improve their financial situation and add a beautiful new sunroom to their home. We have incurred costs well in excess of the $500 deposit. It is the [redacted]'s who have breached their contract with us and who are turning this into an adversarial situation.As always, we hold our customers to the same contractual obligations that we are held to ethically, and by both state and federal law.This is a case of a customer attempting to use the Revdex.com to break a legal contract that is out of the legal rescission period. **. [redacted] has made it very clear that he doesn't care about the negative impact his false allegations have on our Small Business.Please make sure that no record of this complaint appears in our company records as it is completely inaccurate and malicious.If there is any difficulty in keeping this complaint from our records, please contact me before processing it.I appreciate your help and cooperation in this matter.Sincerely,Rick Y

From: [redacted] <[redacted]>Date: Sat, Jan 7, 2017 at 7:34 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]Thank You for your email.  I have tried by telephone to...

reach you by telephone, but have been unsuccessful.The company has refunded my money in full.  Please closed complaint case against them. Thank you for your help, within 2 weeks of you notifying them they sent me the refund.Mrs. [redacted]

August 10, 2017Dear [redacted],This letter is in response to the complaint notice we received regarding [redacted] and [redacted].As a general note, we did receive a letter from an attorney regarding the [redacted]'s project on 6/16/2017. We tried to call him to discuss the situation and he has not...

returned any phone calls.To address the first comment in the complaint, we never promise a completion date because there are so many things that are out of our control in the process. These include delays in the customer financing and changes to the project. Our overall schedule (all projects scheduled) is affected by weather such that when any current job is delayed it affects all other down the line. To determine and promise a completion date is impossible.Our contract (attached) states that we will start work within 45 days of receipt of a permit. In this case, we did not receive a permit so it would be within 45 days of receiving the amount Due Prior to ordering of materials. We received the Prior to Ordering Payment on 4/12/2017. This would make the start date to be by 5/27/2017. We actually started earlier on 5/4/2017. The contract further states that work would be completed within 120 business days of the installation start date. This would make the completion date to be approximately 9/21/2017 when you consider non-business days. We did work the [redacted]'s job into our schedule as soon as we received the Prior to Ordering payment.We completed the main room part of the project on 5/16/2017, and the exterior decking on 5/26/2017, with some additional open items and service items to be completed. When we received the custom picture window we scheduled the installation for 7/12/2017. During the installation process the customer claimed it wasn't what they wanted although it is exactly what they were quoted and charged for at the time of sale, The customer finally told us to put the old windows back in and to not install the picture window. They refused to have us reschedule the installation of the picture window. This obviously prevents us from completing the project in full and puts all completion timelines on hold.We still have the picture window and are prepared to install it as soon as the [redacted]'s allow us to schedule it. If they would like to make other arrangements I am happy to discuss it with them.The [redacted]'s also still have an open balance that is owed in the amount of $1,105.19.As this is a completely invalid complaint, and an attorney has been involved, please make sure that no record of this complaint appears in our company records.If there is any difficulty in keeping this complaint from our records, please contact me.I appreciate your help and cooperation in this matter.Sincerely,Rick Y

Review: Sunroom installation agreement signed 10/7/13. Total cost $33,629.00. We paid a deposit of $10,088.00 on 10/7/13.

Contract states approx installation start date of 4/7/14 and completion date of 4/18/14. The sunroom has not been installed and the company is not returning our calls.

We called in March and were told our paperwork was lost in a pile on her desk, so unfortunately she did not apply for the required permits. We called in April to find out what was happening and we were told we needed to apply for a special exception variance, which we did and was approved 4/30. We called in May to find out when the porch would be installed and were told they were still working on the permits and to give them a couple of days and we would get a returned call. We called back again in May and were told we now may need to get a survey done, give them a couple days and they will call back. We called again on 6/4 and once again we were told to give them a couple of days and they would call us back. No call back. We called again on 7/14 and asked to speak with a supervisor. I was transferred to Keith who, said this never should have drug on this long and promised to call me by the end of that week with some type of resolution. He did not call. We called back on 7/23 and asked for Keith, he was not available and we were directed to his voicemail and left a message saying we want our deposit back since they have not followed through or responded as they should have and we are no further along than we were on April 30th. We also stated that we wanted a return call. There has been no response from the company.Desired Settlement: We would like our deposit back, less the $700 fee for the variance exception.

Business

Response:

September 2, 2014Dear [redacted],This letter is in response to the complaint notice we received regarding [redacted]. As you will see this complaint is not valid and I request that you remove all record of this complaint from our company file.The [redacted] did place the order for a new sunroom on 10/7/2013 but told us they did not want to do anything regarding the sunroom until March of 2014. On 10/23/2013, **. [redacted] told Patty again that they didn’t want any action on the sunroom until March of 2014.The only delay in this process has been caused by the Township approval processes and some apparent confusion at the Township regarding the flood zone exception. The township required a Zoning Exception because the property is in a flood zone, which is the responsibility of the homeowner.The [redacted] job was not “lost in a pile” as the complaint states. We originally applied for the permit on 1/2/2014. Once we found that a flood plain exception would be required we informed the [redacted]. Patty spoke with **. [redacted] about this on 3/18 and he said he would have his wife call her. Patty spoke with [redacted] on 3/20 about the exception and we began to assist her to get the application to the Township. On 4/1 we were informed that the Zoning Board meeting would be on 4/28. Although obtaining zoning variances and exceptions are the responsibility of the homeowner, we provided assistance with the application process.On 4/29/2014, the [redacted]. [redacted] informed us that the exception was approved. We then proceeded with the building permit process. Several weeks later we were told by the township that they need a property elevation drawing because they are in a flood plain zone even though the exception was approved. All property drawings are also the responsibility of the homeowner.Although the elevation plan is the responsibility of the homeowner, we have been working with the township in an effort to assist the [redacted]. The inspector told us that FEMA has started implementing changes to the flood area and when this goes into effect the elevation plan will not be required. They expect the new flood zone regulations will go into effect in a couple months.At the suggestion of the township inspector we are scheduling a meeting with representatives from the township, FEMA and our office to meet at the [redacted]’ home and try to work around this issue, without having the [redacted] obtain a new property elevation drawing.Since 3/20 we have been communicating primarily with [redacted]. [redacted] and she has consistently expressed her desire to get the sunroom completed. We talked with her again on 8/20 and she said she understands that the delay is with the township dealing with the flood zone issue. We’ve also had several more conversations with her since then and she maintains that she wants to get the approval from the township and get her sunroom built.We have been and will continue to assist the [redacted] to get past the flood plain issue with their township. We have done more to help them than is required by our contractual agreement.Please remove any and all mention of this inappropriate complaint from our company record. If you have any questions or need further information on this please call me.I appreciate your help and cooperation in this matter.Sincerely,Rick Y