S&S Best Auto Sales LLC

S&S best Auto sales main concern is our customers satisfaction, We run a fair and honest dealership This customer did place a deposited of $for the Dodge Wand was refunded in fullunfortunately this vehicle was unable to be sold at time they were interested, We understand their frustration but unfortunately at that moment it was out of our handsOur customer was also refunded for the auto repair shop they hired to run the inspectionOur customer was called and informed of our findingsIf we come cross a similar vehicle this customer will be the 1st we call to see if they are interestedWe apologize for all the inconvenience and frustration this may have occurred

Complaint: [redacted] I am rejecting this response because:Statements made by S & S; Mrs [redacted] was advised to perform a pre-purchase inspection with her trusted mechanic before purchase of this vehicle Mrs [redacted] was also given a $discount at time of purchase -Actual is $ S&S Best Auto Sales abides by all Washington State laws and safety regulations and strive for good customer service and satisfaction S&S has also gone out of their way to appease the customer by offering them to fix and address their post sale concerns at our reduced cost.I am disappointed in my experience in doing business with S & S Best Auto Their lack of professionalism and lack of customer service is unacceptable For starters, I believe it is reasonable to expect an owner’s manual (1) and second key (2) at the time of a vehicle purchase Having purchased many vehicles in the past, this expectation is standard and always been provided to me without question from reputable dealerships.Secondly, the vehicle was not fit for sale Any reputable dealership would not place a vehicle for sale with bald tires and inadequate detailing, inside and out A few days after the purchase I took the vehicle on a long drive over the mountains traveling the freeway and noticed significant vibration in the vehicle Thinking it may be a tire issue, I took the car in to a tire shop and after evaluation, I was told the front tires are bald and require replacement In addition, because the vehicle is all wheel drive, all require replacement (3) I was shocked to hear this I trusted S&S to be ethical and sell me a safe vehicle.Knowing I am buying a used vehicle, I would expect some wear and tear, which this vehicle definitely has However, the hood of the vehicle has significant paint damage in multiple areas and not what I would expect from a $31,price of a vehicle I took the vehicle to an auto body shop for evaluation and provided a quote of $to prep & paint the hood (4).In the two weeks of owning the vehicle, I’ve been in touch with different employees from S & S many times and informed them of my dissatisfaction and need for resolution to my concerns I was told it was up to the owner to resolve The owner refuses to talk with me How can S & S claim to say they “strive for good customer service and satisfaction” when the owner refuses to talk to me?S & S Best Auto is in violation of the following Washington State Law;IMPLIED WARRANTY RCW 62A.2-314Under state law, every used car sold by a dealer in Washington for a customer’s personal used has an ‘implied warranty of merchantability,” This means that the dealer promises the used car will be fit for ordinary driving purposes, reasonably safe, without major defects, and of the average quality of similar cars available for sale in the same price range · Washington consumers have a right to trust that any purchased vehicle will be reasonably safe, efficient and comfortable.· If a customer has major problems with the vehicle, then the dealer may be obligated to meet the customer’s request for repairs or repayment of the purchase price.· The use of an ‘AS IS’ sticker does not circumvent the Implied Warranty of Merchantability rules.In summary, S & S has responsibility for the defects associated with the vehicle sold to me I expect S & S to adhere to their claim to insure ‘good customer service and satisfaction’ by following through with making this sales transaction right with the exceptions I have brought forward at their cost and not mine Sincerely, [redacted]

S&S Best Auto Sales, Position on the following consumer issues are as followed: "the hood of the vehicle has significant paint damage in multiple areas" = This vehicle is a used Acura MDX that was viewed by the customer in broad daylight before purchase and at time was satisfied with the overall condition of this vehicleAs you can tell by the pictures this vehicle paint is in great condition for a used vehicle and there were NO concerns of hood at time of purchase customer knew exactly what she was purchasing "I took the car in to a tire shop and after evaluation, I was told the front tires are bald and require replacement In addition, because the vehicle is all wheel drive, all require replacement": S&S Best Auto Sales mechanics looked over the vehicle and tries before placing a vehicle on our lot for saleMechanic stated that the tires were at 60% life treadall newer vehicles come equipped with tires sensors that would of notified S&S Best Auto sales of any tire issues as well as indicating it to our customer before purchaseCustomer stated she had been traveling and could of thrown the vehicle out of alignment causing the inner tire to become baldThis would be an alignment issues not a tire issuesCustomer test drove this vehicle before purchase and would of noticed and issues with the Acura "I was told it was up to the owner to resolve The owner refuses to talk with me." S&S Best Auto Sales owner did talk to customer but refused to continue talking to Customer once customer became belligerent

Complaint: [redacted] Dear Revdex.com: On behalf of my husband and myself, I am responding to the response provided below There is quite a bit of dissembling within the information below: Our customer [redacted] * [redacted] and her husband [redacted] were advised and informed that the Porsche Cayenne Swas a used vehicle and was recommend that they preform a pre-purchase inspection due to the fact that than air bag light was on before purchasedOur customer then said they "would rather negotiate " we came to an agreement and a discount of $so she can have the airbag serviced by her own mechanic - We took a $reduction as a negotiation to get the airbag sensor repaired at an authorized mechanic We were not given the option to have a pre-inspection prior to purchase We had to get the sensor repaired after the purchase There also was a reassurance that nothing else would be a concern with the vehicle Here at S&S Best Auto Sales we don't sell salvaged or rebuilt vehicle, we purchased this vehicle from an auction and the [redacted] and auction never said there was any type of accident or damaged to this vehicleWe purchased this vehicle with the understanding that this vehicle has a clean clear titleIf there was an undisclosed accident S&S Best Auto Sales had no knowledge of itThere is NO way we can altered [redacted] or any documents that come from auction - Our certified mechanic did tell us that a reputable used auto dealership does have completel knowledge of the vehicles that they are purchasing into inventory This appears to be a falsehood Our floor manager Massoud asked them to please bring the vehicle in so at our 3rd party certified manganic can take a look at the Porches, they refused and did not want our 3rd party mechanics to inspect itWe have tried to work with them and have little resultWe have attached the [redacted] of this vehicleThank you -This is a falsehood My husband drove the vehicle directly back to the used auto dealership to return the vehicle, and the GM left the auto dealership He did not even meet with my husband The GM refused to repair the problems with the vehicle at their cost The GM refused to take the vehicle back as a return due to undisclosed major accident it experienced The GM also would not speak with our certified mechanic I am rejecting this response because:Sincerely, [redacted] * [redacted]

I I did not contact them because they told me the car was sold as is with no warranty but they also told me that the vehicle was in top running shape had never been in an accident before and I did not need to worry about anything Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

S&S Best Auto Sales main concern is our customers satisfactionIf Mr [redacted] would of came to S&S Best Auto Sales, when his vehicle had just started whit its mechanical issues we would of been more then happy to work with him on fixing his vehicle transmission problems It has been over year and months since the purchase of this vehicle, if we would of been given the opportunity year and months ago we would of assisted Mr [redacted] with all his mechanical issues S&S best Auto Sales was never given an opportunity to rectify any mechanical issues however what we are able to offer Mr[redacted] is our dealer discount with the of the certified mechanics that we work withWe understand the inconvenience with the current situation but at this moment that is all we can offer Thank you

S&S Best Auto Sales strives for customer satisfaction and great customer service, for that reason we advice and recommend to all of our customers to preform a pre-purchase inspection before the purchase of any of our vehiclesMr [redacted] was offered and was given the same opportunity Mr [redacted] test drove this vehicle and preformed his own vehicle inspection for the Toyota TundraMr [redacted] was mailed all documents due to the fact that they had to be re-signed due to an error upon completion of all documents the first time around Consequently he had a period of a week to look over all documents before he signed and mailed them back to S&S Best Auto SaleIn that time he also had plenty of opportunity to call his sales rep or finance manager with any or all questions, Mr [redacted] also had the opportunity to have this vehicle looked over by his mechanic with in the week and walk away from the dealMr [redacted] upon the discovery of the rust reached out to S&S Best Auto Sales and informed us of the rust issues and S&S Best Auto Sales offered to buy back the vehicle that very moment .Mr [redacted] asked us to fix the Toyota Tundra instead of the buy backS&S best Auto Sales did as Mr [redacted] asked, The repairs were preformed by a 3rd party mechanic, that we have used for several years and have had no complaints or issues with their work or professionalism Mr [redacted] was unsatisfied with the work and vehicle so S&S Best Auto sales for the second time offered to buy back the Toyota Tundra with the understanding that Mr [redacted] would be responsible for half the cost of the repairs preformed at his requestS&S Best Auto has worked with Mr [redacted] and did all that he askedMr [redacted] had the Toyota Tundra for about days from 11/4/to 12// and his payment was due in the amount of $to Advantis Credit Union, we requested that he be in good standing with his creditor before we would able to proceed With all this being said we are still willing to work with Mr [redacted] We offered that if he ever wanted to buy a vehicle with S&S Best Auto Sales at anytime the $that we initially paid for half the cost for the repairs of the vehicle and the $that he put down as a deposit for the Toyota Tundra would be transferable to any purchases with S&S Best Auto SalesHowever S&S Best Auto sales is also willing to split the cost of $in half with Mr [redacted] giving him a refund of $That is the best and only offer will make to appease Mr [redacted] Cordially, Sam H***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy bank is taking care of this issue to refund my depositThere is no further action needed be SS Best AutoThank you for the prompt response.Sincerely, [redacted] ***

We apologize that we will not be able to come to terms, S&S Best Auto Sales does not sell salvaged or damaged vehicles, we offer and give *** our customers the same opportunity, to preform a pre-purchase inspection before purchaseWe have attached a copy where my sales representative advised you to have vehicle looked over by your own trusted mechanicThank You

Hello,
In no way does that screen shot indicate that when we arrived to finalize a deal with the vendor we had knowledge of an undisclosed accident sustained by the vehicle We did agree to get the air bag sensor checked - that is all Unbeknownst to us, an accident has been sustained by this vehicle that was not disclosed to the us, the consumer We put faith in the clean ***, which we have not been told cannot be trusted at a unsed car dealership We did bring the vehicle immediately to two different and trusted mechanics to have the air bag sensor diagnosed - at our expense But, we also did not understand why the "cleaning" that the vehicle had done to it was not drying at all Both sales associates told us that the car had been cleaned and that is why it was still wet At the inspection, at our expense, which was to service the air bag sensor, that is when we were told of the extensive damage and fraudulent paint job to cover up damage If we had known *** of this information, we would not have purchased this vehicle As of today, we have not been able to drive the vehicle It still is sitting at *** *** ***, waiting for the vendor to take responsiblitiy and either take the vehicle back or pay for the repairs that it needs to be drivable - espcially in our Seattle weather The contact information is below and the owner/service manager's name is *** We are very unhappy If the vendor is customer conscious, he will do right by us This is fraud and we are honest people Thank you.*** *** *** ***
*** *** *** ** *** ** *** *** *** *** * ***
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***
I am rejecting this response because:I would at least like to have the back.I appreciate your willingness to appease, but there is absolutely ZERO reason I should have to pay for a "repair" that a) DIDN'T MAKE THE VEHICLE ANY SAFER and b) I DON'T GET TO USE!!!How do you not see that? The truck shouldn't be on the lot, and definitely SHOULD NOT BE ON THE MARKET WITH A "CLEAN TITLE".You also admitted your service shop was "under the table" and didn't provide records of repairI'm sure Revdex.com will love hearing that.Refund my $so I can wipe my hands clean of you
Sincerely,
*** ***

S&S Best Auto Sales main concern is our customers satisfaction and well beingThis vehicle was a trade in, our mechanic did inspect this vehicle and our mechanic detected NO problems with this vehicle at that time of inspection. We had this vehicle on our lot for about
week before this vehicle was purchased This vehicle was out on test drives and at no point was there any signs of oil leaks or smoke leakage .This vehicle was never taken for an inspection to Honda while we had it on our lot. This customer bought this vehicle on April 4th at that point the vehicle has been in his position for weeks. Customer did came in on the 29th of April to pick up his registration and a set of extra keys he then made a comment to Miguel our sales rep." Miguel there is smoke coming out my car" Miguel then suggested " it might be old oil and might need to be replaced " customer never mentioned that this vehicle was taken to Honda or how serious the problems were if he had mention it, our certified mechanics would of looked at this vehicle for him that very moment and would have recommended that the vehicle not be driven, so no further damage would be sustained to this vehicle, if this vehicle was driven while mechanical problems were presenting themselves it only made the problems worse We take our customers safety seriously we have always take our mechanics suggestion or recommendations seriously, and would never intentionally want to harm our customers. We believe at tis point that it is our customer fault for continuing to drive this vehicle while mechanic issues presented themselvesHowever we offered this customer to have this vehicle fixed by our certified mechanic at our dealer cost but he refused

S&S Best Auto Sales main concern is our customers satisfaction and well beingThis vehicle was a trade in, our mechanic did inspect this vehicle and our mechanic detected NO problems with this vehicle at that time of inspection. We had this vehicle on our lot for about week before this vehicle was purchased This vehicle was out on test drives and at no point was there any signs of oil leaks or smoke leakage .This vehicle was never taken for an inspection to *** while we had it on our lot. This customer bought this vehicle on April 4th at that point the vehicle has been in his position for weeks. Customer did came in on the 29th of April to pick up his registration and a set of extra keys he then made a comment to Miguel our sales rep." Miguel there is smoke coming out my car" Miguel then suggested " it might be old oil and might need to be replaced " customer never mentioned that this vehicle was taken to *** or how serious the problems were if he had mention it, our certified mechanics would of looked at this vehicle for him that very moment and would have recommended that the vehicle not be driven, so no further damage would be sustained to this vehicle, if this vehicle was driven while mechanical problems were presenting themselves it only made the problems worse We take our customers safety seriously we have always take our mechanics suggestion or recommendations seriously, and would never intentionally want to harm our customers. We believe at tis point that it is our customer fault for continuing to drive this vehicle while mechanic issues presented themselvesHowever we offered this customer to have this vehicle fixed by our certified mechanic at our dealer cost but he refused

Unfortunately this vehicle is no longer on sale, We are sincerely sorry for the inconvenience and dissolution that this situation causedThere is certain situations that as a deal we have no control overPlease look over our inventory and if you like a vehicle in our inventory we will give a great discount for you inconvenienceOnce aging we apologize and hope we are able to do business with you in the future
Thank you

S&S Best Auto Sales main concern is our customers satisfaction. If Mr. [redacted] would of came to S&S Best Auto Sales, when his vehicle had just started whit its mechanical issues we would of been more then happy to work with him on  fixing his vehicle transmission problems....

It has been over 1 year and 8 months  since the purchase of this vehicle, if we would of been given the opportunity 1 year and 8 months ago we would of assisted Mr. [redacted] with all his mechanical issues.   S&S best Auto Sales was never given an opportunity to rectify any mechanical issues however what we are able to offer Mr.[redacted] is our dealer discount with the  3 of the certified mechanics that we work with. We understand the  inconvenience with the  current situation but at this moment that is all we can offer.
Thank you.

I I did not contact them because they told me the car was sold as is with no warranty but they also told me that the vehicle was in top running shape had never been in an accident before and I did not need to worry about anything
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

S&S best Auto sales main concern is our customers satisfaction, We run a fair and honest dealership.   This customer did place a deposited of $500 for the 1993 Dodge W350 and was refunded in full. unfortunately this vehicle was unable to be sold at time they...

were  interested, We understand their frustration but unfortunately at that moment it was out of our hands. Our customer was also refunded  for the auto repair shop they hired to run the inspection. Our customer was called and informed of our findings. If  we come cross a similar vehicle this customer will be the 1st we call to see if they are interested. We apologize for all the inconvenience and frustration this may have occurred.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My bank is taking care of this issue to refund my deposit. There is no further action needed be SS Best Auto. Thank you for the prompt response.Sincerely, [redacted]

S&S best Auto Sales LLC main concern is our customer satisfaction. Mr.[redacted] came to us with concerns regarding the Jeep. We asked Mr. [redacted] to please take his vehicle to a 3rd party certified mechanic and  have his vehicle assess  by [redacted] in Auburn WA.  We wanted...

to ensure Mr. [redacted] had a vehicle  diagnostic   done by an outside source so that we could appease Mr. [redacted]. The 1st visit Mr.[redacted] made to [redacted] there was no issues found  with vehicle. The owner of [redacted] asked Mr.[redacted] to  please bring back the vehicle the following week to run further diagnostic. Mr.[redacted] NEVER went back to [redacted] nor did he ever schedule any future appointments regarding the Jeep. It has been well over 4 months. Mr. [redacted]  never mentioned any of these issues before hand, We are able to provided the 3rd party mechanics diagnostic report to appease Mr. [redacted]. We feel that S&S Best Auto Sales has no further responsibility with this vehicle we have done all that was asked from us and more. Than you .

This is Nick Sales Manger and I want to start by Apologizing for your car bad buying experience with S&S Best Auto Sales .We are not sure what happen with your refund but the funds
were refunded .Unfortunately we dont keep any cards on file due confidentialy reasons that were use for...

payment.Please call us with your card #to figure out what is going about your fund and we will make sure that you will got your fund back.
S&S Best Auto Sales