We prepare the papers based on the answers provided to us during the online interviewDuring the registration our system check the residency requirement not the grounds for the divorceHowever customer can check all the laws, rules and regulation of the state on the websiteWe have state specific pages on the website which has laws related to that particular stateIt is always recommended that you check all the laws before applyingIt is clearly written on the website that we do not provide any legal adviceGrounds for the divorce are the part of the online interview and customer completed the entire online interviewWe completed the papers on the basis of the answers provided to usCustomer papers are not yet rejected by the court and customer was not eligible for the refund as customer already downloaded the entire order from the websiteHence the services have been rendered
Type in your information and the computer populates forms; however where I live they are not the appropriate forms or directions; and they decline initial request for refund They advertise 100% guarantee and money back guarantee; and refuse to honor Appears to be a SCAM
Customer applied for our services on 05-16-11:16:PM and completed the entire online interview on white;">Interview Completion Date: 05-16-10:21:PM We completed the order of the customer on the same day and papers were automatically prepared based on the answers provided to us during the online interviewAll the forms are available in the account of the customer and customer can access the forms at any timeWe are PCI/DSS and Trustwave approvedWe do not share the information to the third party and the information can only be accessed either by the customer or by the case worker only when customer wants us to change the informationAll the information on our servers are encrypted and nobody can access the information Customer security is the first priority for us and we never compromise the information
We received several update requests from the customer and every time we updated the forms on timeCustomer even downloaded the entire forms multiple times from the system and received the orderHence services have been renderedWe do not charge for the update requests and customer can send us more request and we are more than happy to update the papers and change the information on the papersAt this time customer is not eligible for the refund because court has not rejected the papersWe are more than happy to make any number of changes for the customer free of costTell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Why did you finish telling the story Yes, this happened but all the documents needed in the state of Pennsylvania were not in the documents I downloaded Why should I have to do your job and tell you what paperwork that's missing? You as a business should have done it right for me the first time, customers shouldn't have to tell you your missing paperwork Also the directions you gave me are not correct eitherYour telling me to file papers that don't need to be filed, directions could be more clear!!! So to me you didn't do all paperwork needed for me to file for a divorceI had to researchThis is why i'm asking for a refund cause my paperwork was not completed properly to the state of Pennsylvania
Customer placed this order on 05-18-and completed the entire online interview required to prepare the divorce papersWe completed the order on the same day and the customer downloaded all the forms on the same day .On 05-20-we received a form updation request from the customer and on the same day we updated and made the required changes for the customerOn 05-24-customer initiated the refund request but customer was not eligible for the refund because customer received the order Customer is claiming that the card was used without the authorization but the entire activity on the system was done from the same ip address( same device) and at the time of the online interview customer answered the question " Do you and your spouse live in the same household " customer answered the question as No Now if both the spouses are living separately than how can the entire activity on the system was done from the same device and even the refund request was initiated from the same device The email address at the time of the refund request was also same which was used at the time of the payment The entire investigation shows that customer was not eligible for the refund and received the order as well as the updated papers on time
Dear Customer We apologize for the inconvenience, but please note that not all cases are treated the same. Some cases need more time to complete and some cases... need less time. The court does not treat all cases the same either. In some cases the court needs more time to finalize the divorce. When we prepare the papers, we can make sure that all the papers are customized according to your situation and per the divorce laws in your state so that court will not reject the forms at any point of time in the later stages. Kindly note , the court also makes changes to the forms from time to time and we have to make sure that we provide you the most recent version of the forms . In this case, the customer downloaded all the forms from the system and received the order. Please check the download history and the entire activity on our system by the customer . All the activity was done from the same computer . Which clearly shows that customer received the order. Our customer support representative called you only once when the line was disconnected in middle of the conversation. It is our responsibility to inform you about the status of the case and if by chance the line got disconnected, then it is our responsibility to inform you and keep you updated.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowBecause they took MUCH longer to get my papers back to me then they had stated, I ended up going elsewhere as I never knew if I was going to get them or notSo, yes, they eventually got them to me, but it was not when I was told and there was zero communication from them while I was waitingI believe that this deserves a refund, because I was left in the dark and had to take appropriate actionTheir website says "money back guarantee", which is apparently misleading
We received your order on 02-25-and we completed your order on timeWe received your refund request that your forms were rejected by the court
According to our refund policy , if the court rejects the your forms than you are eligible for a full refund, but you have to send us the rejection letter from the courtCourts always issue a rejection letter at the time the forms are rejected
We notified you that we needed a rejection letter, but have never received rejection letter from youWe did receive a letter from you stating that you NEVER filed the papers with the courtSince you have never filed the forms with the court, your forms have not been rejected by the court
You also stated that you hired an attorney for your divorce case , our refund policy is very clear that if you decide to hire an attorney than you are not eligible for refundWe are a PCI/DSS compliant and Trust wave approved merchant , which means that we will never share your information to the third party If you want us to delete all your information than kindly send us an email from your registered email requesting that you want us to delete all your information and we are more than happy to remove all your dataAt this time you do not have a valid reason for a refundPlease file your forms with the court and if they are rejected send us a valid rejection letter and we will issue your refund right away
Customer applied for our services on 08-12-07:17:AM and requested the refund on 08-12-9:AM.The same day we sent an email to the customer stating that “Please note that your request will be reviewed by one of our staff membersYou can expect a response via e-mail within 3-
business days from the date of your requestWe thank you for your patience in advance.”It’s clearly written here that we will review the refund request and then reply the customer back with a response in 3-business daysEvery company has a refund policyWe have to make sure that the refund request falls under the refund policy. Customer was eligible for the refund and we refunded the customer on 08-19-2016(in business days) and notified the customer on 08-22-because Saturday and Sunday the office was closed.Every company has a refund policy and we are no differentEvery customer has to agree to the Terms of Services, Disclaimer and Refund Policy before the payment.As per our refund policy “However, if in any case you have not accessed our services, you can request for a refund which will be given within days of purchase and a $handling fee is charged at this stage.”
Complete refund policy is also available on the website here is the direct link - https://www.getdivorcepapers.com/customer-service.php.We have 100% refund guarantee but when the court rejects the papersIn this case court never rejected the papers and the refund doesn’t fall under our 100% court approval guaranteeProviding SSN# is not a mandatory part of the procedure our customers can always skip that section by entering 000-00-0000.We worked as our refund policy which is already available on the website and shown to the customer before the payment on the payment page
Customer applied for our "Pennsylvania Divorce Forms" on
10.6667px;">04-26- and we completed the order on 05-20-Customer filed these papers after 09-12-with the clerks office Customer filed the papers after months however its written under our refund policy that you have to file the papers within days of purchasing the service from us as law is dynamic field and its keep on changingCourt regularly updates the papers.
Customer took too long to file the papers hence the refund request doesn't fall under our refund policy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
their online process DOES NOT state the review delay of 3-business days until AFTER lament is rendered, therefore, I would NOT have purchased their services if I had known that before submitting payment Their business structure and practice is such that; they deceive the customer with no intention of providing a reputable service
Regards,
Customer paid for our services on 01-15-and completed the online interview on the same day
12px background-">According to the information entered by the customer we informed him that it will take 3-business days to review his documents so that we can assure 100% court approval guaranteeAll divorce cases can't be treated same, some cases need more time to review while others take less time depending on the circumstances We completed the order on 01-26-(the 9th business day) The Customer disputed the charge with his bank on 02-18-claiming that the product was defective, damaged, or not as describedWe provided sufficient evidence to the bank and the bank made the decision to rule in our favorWe would in no way ever violate a client's privacyWe submitted adequate proof to defend our case, that we did provide the client with the services he paid forThe credit card company reviewed the client's accusation and our response and found that we did indeed perform our end of the deal
Services have been rendered and the client received what he paid forHe has even downloaded his completed forms form our siteWe received no complaint until we received the dispute from the bank that we wonCustomer was not eligible for a refund and received the forms on time
We do provide 100% money back in case when court rejects the papersIn this case court never rejected the papers and the refund doesn't fall under the 100% court approval guarantee.
We have our Refund Policy clearly available on the website which any customer can access before the payment.
We follow our refund policy very seriously and strictly we initiated the refund on timeCustomer was not eligible for the full refund and we refunded the customer as per our refund policy
The Client initiated the refund request on 04/08/and according to the notification which we sent to the customer that you will receive a reply from the department in 3-business days The refund was issued to the customer on 04/18/(7th business day)We notified the customer
that the refund was already issued and the email was sent on the same day to the customer on the registered email address.This complaint is already resolved
Dear Customer
Your papers are already available in your account under "Divorce Forms" sectionWe notified you long time back as well that your completed forms are uploaded in your account.
Because your order was completed you are not eligible for the refund.
Please
do let us know if we can do anything for you
Customer applied for our Pennsylvania Divorce Forms on 05-02-
09:37:AM and completed the online interview on the same dayAfter the interview completion we showed him a message "
Due to the results of your interview, your forms need to be reviewed by one of our staffA thorough review of your interview will allow us to ensure accuracy and guarantee court approvalIn an ongoing effort to provide you with superior document preparation, please allow our staff up to 3-business days to review your formsWe apologize for any inconvenience this may cause and greatly appreciate your patiencePlease contact our office if you have any questions or concerns."
We completed the customer order on 05-06-and sent an email notification to the customer registered email addressThe proof of the email notification is also attached here.Customer downloaded all the forms on two different dates on 05-11-2016 and 05-18-2016.
Download history attached here:
*** *** ***
*** ***
File Downloaded
IP Address
Download Date/Time
packet.pdf
***
05-11-07:56:AM
INSTRUCTIONSFORTHESTATEOFPENNSYLVANIA100725.pdf
***
05-11-07:56:AM
Verification1100138.pdf
***
05-11-07:59:AM
packet.pdf
***
05-18-01:20:PM
packet.pdf
***
05-18-01:20:PM
INSTRUCTIONSFORTHESTATEOFPENNSYLVANIA100725.pdf
***
05-18-01:25:PM
Verification1100138.pdf
***
05-18-01:25:PM
packet.pdf
***
05-18-01:26:PM
This order was completed on time as promised.
05-18-05-18-
Customer paid the payments times by pressing the payment button multiple times on 08/08/When we find out that its a case of a duplicate transaction we refunded the duplicate transaction on 08/09/Transaction id for the duplicate refunded transaction was
" text-align: -webkit-center; background-">We sent account access details to the customer on 08/10/times.
We are more than happy to refund the amount to the customer as customer didn't completed anything on the systemWe are issuing the refund to the customer today 08/13/customer will have the funds in the account in 2-business days Transaction id for the refunded transaction - Transaction ID:
Customer placed the order on 04-20-2016 and completed the entire online interview on the same day .
10.6667px; background-color: rgb(255, 255, 255);">On the basis of the answers the review process takes somewhere between 3-10 business days. We displayed the same message to the customer .
We completed the order on 04-27-2016 in 5 business days. We delivered the order as promised in just 5 business days and we notified the customer that the forms are ready for downloading.
Customer was not eligible for the refund as per the refund policy .
Type in your information and the computer populates forms; however where I live they are not the appropriate forms or directions; and they decline initial request for refund. They advertise 100% guarantee and money back guarantee; and refuse to honor.
Appears to be a SCAM
We prepare the papers based on the answers provided to us during the online interviewDuring the registration our system check the residency requirement not the grounds for the divorceHowever customer can check all the laws, rules and regulation of the state on the websiteWe have state specific pages on the website which has laws related to that particular stateIt is always recommended that you check all the laws before applyingIt is clearly written on the website that we do not provide any legal adviceGrounds for the divorce are the part of the online interview and customer completed the entire online interviewWe completed the papers on the basis of the answers provided to usCustomer papers are not yet rejected by the court and customer was not eligible for the refund as customer already downloaded the entire order from the websiteHence the services have been rendered
Type in your information and the computer populates forms; however where I live they are not the appropriate forms or directions; and they decline initial request for refund They advertise 100% guarantee and money back guarantee; and refuse to honor Appears to be a SCAM
Customer applied for our services on 05-16-11:16:PM and completed the entire online interview on white;">Interview Completion Date: 05-16-10:21:PM We completed the order of the customer on the same day and papers were automatically prepared based on the answers provided to us during the online interviewAll the forms are available in the account of the customer and customer can access the forms at any timeWe are PCI/DSS and Trustwave approvedWe do not share the information to the third party and the information can only be accessed either by the customer or by the case worker only when customer wants us to change the informationAll the information on our servers are encrypted and nobody can access the information Customer security is the first priority for us and we never compromise the information
We received several update requests from the customer and every time we updated the forms on timeCustomer even downloaded the entire forms multiple times from the system and received the orderHence services have been renderedWe do not charge for the update requests and customer can send us more request and we are more than happy to update the papers and change the information on the papersAt this time customer is not eligible for the refund because court has not rejected the papersWe are more than happy to make any number of changes for the customer free of costTell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Why did you finish telling the story Yes, this happened but all the documents needed in the state of Pennsylvania were not in the documents I downloaded Why should I have to do your job and tell you what paperwork that's missing? You as a business should have done it right for me the first time, customers shouldn't have to tell you your missing paperwork Also the directions you gave me are not correct eitherYour telling me to file papers that don't need to be filed, directions could be more clear!!! So to me you didn't do all paperwork needed for me to file for a divorceI had to researchThis is why i'm asking for a refund cause my paperwork was not completed properly to the state of Pennsylvania
Customer placed this order on 05-18-and completed the entire online interview required to prepare the divorce papersWe completed the order on the same day and the customer downloaded all the forms on the same day .On 05-20-we received a form updation request from the customer and on the same day we updated and made the required changes for the customerOn 05-24-customer initiated the refund request but customer was not eligible for the refund because customer received the order Customer is claiming that the card was used without the authorization but the entire activity on the system was done from the same ip address( same device) and at the time of the online interview customer answered the question " Do you and your spouse live in the same household " customer answered the question as No Now if both the spouses are living separately than how can the entire activity on the system was done from the same device and even the refund request was initiated from the same device The email address at the time of the refund request was also same which was used at the time of the payment The entire investigation shows that customer was not eligible for the refund and received the order as well as the updated papers on time
Dear Customer We apologize for the inconvenience, but please note that not all cases are treated the same. Some cases need more time to complete and some cases... need less time. The court does not treat all cases the same either. In some cases the court needs more time to finalize the divorce. When we prepare the papers, we can make sure that all the papers are customized according to your situation and per the divorce laws in your state so that court will not reject the forms at any point of time in the later stages. Kindly note , the court also makes changes to the forms from time to time and we have to make sure that we provide you the most recent version of the forms . In this case, the customer downloaded all the forms from the system and received the order. Please check the download history and the entire activity on our system by the customer . All the activity was done from the same computer . Which clearly shows that customer received the order. Our customer support representative called you only once when the line was disconnected in middle of the conversation. It is our responsibility to inform you about the status of the case and if by chance the line got disconnected, then it is our responsibility to inform you and keep you updated.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowBecause they took MUCH longer to get my papers back to me then they had stated, I ended up going elsewhere as I never knew if I was going to get them or notSo, yes, they eventually got them to me, but it was not when I was told and there was zero communication from them while I was waitingI believe that this deserves a refund, because I was left in the dark and had to take appropriate actionTheir website says "money back guarantee", which is apparently misleading
We received your order on 02-25-and we completed your order on timeWe received your refund request that your forms were rejected by the court
According to our refund policy , if the court rejects the your forms than you are eligible for a full refund, but you have to send us the rejection letter from the courtCourts always issue a rejection letter at the time the forms are rejected
We notified you that we needed a rejection letter, but have never received rejection letter from youWe did receive a letter from you stating that you NEVER filed the papers with the courtSince you have never filed the forms with the court, your forms have not been rejected by the court
You also stated that you hired an attorney for your divorce case , our refund policy is very clear that if you decide to hire an attorney than you are not eligible for refundWe are a PCI/DSS compliant and Trust wave approved merchant , which means that we will never share your information to the third party If you want us to delete all your information than kindly send us an email from your registered email requesting that you want us to delete all your information and we are more than happy to remove all your dataAt this time you do not have a valid reason for a refundPlease file your forms with the court and if they are rejected send us a valid rejection letter and we will issue your refund right away
Customer applied for our services on 08-12-07:17:AM and requested the refund on 08-12-9:AM.The same day we sent an email to the customer stating that “Please note that your request will be reviewed by one of our staff membersYou can expect a response via e-mail within 3-
business days from the date of your requestWe thank you for your patience in advance.”It’s clearly written here that we will review the refund request and then reply the customer back with a response in 3-business daysEvery company has a refund policyWe have to make sure that the refund request falls under the refund policy. Customer was eligible for the refund and we refunded the customer on 08-19-2016(in business days) and notified the customer on 08-22-because Saturday and Sunday the office was closed.Every company has a refund policy and we are no differentEvery customer has to agree to the Terms of Services, Disclaimer and Refund Policy before the payment.As per our refund policy “However, if in any case you have not accessed our services, you can request for a refund which will be given within days of purchase and a $handling fee is charged at this stage.”
Complete refund policy is also available on the website here is the direct link - https://www.getdivorcepapers.com/customer-service.php.We have 100% refund guarantee but when the court rejects the papersIn this case court never rejected the papers and the refund doesn’t fall under our 100% court approval guaranteeProviding SSN# is not a mandatory part of the procedure our customers can always skip that section by entering 000-00-0000.We worked as our refund policy which is already available on the website and shown to the customer before the payment on the payment page
Customer applied for our "Pennsylvania Divorce Forms" on
10.6667px;">04-26- and we completed the order on 05-20-Customer filed these papers after 09-12-with the clerks office Customer filed the papers after months however its written under our refund policy that you have to file the papers within days of purchasing the service from us as law is dynamic field and its keep on changingCourt regularly updates the papers.
Customer took too long to file the papers hence the refund request doesn't fall under our refund policy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
their online process DOES NOT state the review delay of 3-business days until AFTER lament is rendered, therefore, I would NOT have purchased their services if I had known that before submitting payment Their business structure and practice is such that; they deceive the customer with no intention of providing a reputable service
Regards,
Customer paid for our services on 01-15-and completed the online interview on the same day
12px background-">According to the information entered by the customer we informed him that it will take 3-business days to review his documents so that we can assure 100% court approval guaranteeAll divorce cases can't be treated same, some cases need more time to review while others take less time depending on the circumstances We completed the order on 01-26-(the 9th business day) The Customer disputed the charge with his bank on 02-18-claiming that the product was defective, damaged, or not as describedWe provided sufficient evidence to the bank and the bank made the decision to rule in our favorWe would in no way ever violate a client's privacyWe submitted adequate proof to defend our case, that we did provide the client with the services he paid forThe credit card company reviewed the client's accusation and our response and found that we did indeed perform our end of the deal
Services have been rendered and the client received what he paid forHe has even downloaded his completed forms form our siteWe received no complaint until we received the dispute from the bank that we wonCustomer was not eligible for a refund and received the forms on time
We do provide 100% money back in case when court rejects the papersIn this case court never rejected the papers and the refund doesn't fall under the 100% court approval guarantee.
We have our Refund Policy clearly available on the website which any customer can access before the payment.
We follow our refund policy very seriously and strictly we initiated the refund on timeCustomer was not eligible for the full refund and we refunded the customer as per our refund policy
The Client initiated the refund request on 04/08/and according to the notification which we sent to the customer that you will receive a reply from the department in 3-business days The refund was issued to the customer on 04/18/(7th business day)We notified the customer
that the refund was already issued and the email was sent on the same day to the customer on the registered email address.This complaint is already resolved
Dear Customer
Your papers are already available in your account under "Divorce Forms" sectionWe notified you long time back as well that your completed forms are uploaded in your account.
Because your order was completed you are not eligible for the refund.
Please
do let us know if we can do anything for you
Customer applied for our Pennsylvania Divorce Forms on 05-02-
09:37:AM and completed the online interview on the same dayAfter the interview completion we showed him a message "
Due to the results of your interview, your forms need to be reviewed by one of our staffA thorough review of your interview will allow us to ensure accuracy and guarantee court approvalIn an ongoing effort to provide you with superior document preparation, please allow our staff up to 3-business days to review your formsWe apologize for any inconvenience this may cause and greatly appreciate your patiencePlease contact our office if you have any questions or concerns."
We completed the customer order on 05-06-and sent an email notification to the customer registered email addressThe proof of the email notification is also attached here.Customer downloaded all the forms on two different dates on 05-11-2016 and 05-18-2016.
Download history attached here:
*** *** ***
*** ***
File Downloaded
IP Address
Download Date/Time
packet.pdf
***
05-11-07:56:AM
INSTRUCTIONSFORTHESTATEOFPENNSYLVANIA100725.pdf
***
05-11-07:56:AM
Verification1100138.pdf
***
05-11-07:59:AM
packet.pdf
***
05-18-01:20:PM
packet.pdf
***
05-18-01:20:PM
INSTRUCTIONSFORTHESTATEOFPENNSYLVANIA100725.pdf
***
05-18-01:25:PM
Verification1100138.pdf
***
05-18-01:25:PM
packet.pdf
***
05-18-01:26:PM
This order was completed on time as promised.
05-18-05-18-
Customer paid the payments times by pressing the payment button multiple times on 08/08/When we find out that its a case of a duplicate transaction we refunded the duplicate transaction on 08/09/Transaction id for the duplicate refunded transaction was
" text-align: -webkit-center; background-">We sent account access details to the customer on 08/10/times.
We are more than happy to refund the amount to the customer as customer didn't completed anything on the systemWe are issuing the refund to the customer today 08/13/customer will have the funds in the account in 2-business days Transaction id for the refunded transaction - Transaction ID:
Customer placed the order on 04-20-2016 and completed the entire online interview on the same day .
10.6667px; background-color: rgb(255, 255, 255);">On the basis of the answers the review process takes somewhere between 3-10 business days. We displayed the same message to the customer .
We completed the order on 04-27-2016 in 5 business days. We delivered the order as promised in just 5 business days and we notified the customer that the forms are ready for downloading.
Customer was not eligible for the refund as per the refund policy .
Type in your information and the computer populates forms; however where I live they are not the appropriate forms or directions; and they decline initial request for refund. They advertise 100% guarantee and money back guarantee; and refuse to honor.
Appears to be a SCAM