Stages of Beauty, LLC

RE: ID [redacted] To Whom It May Concern, Stages of Beauty takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have shipped [redacted] 15ml (x7) and [redacted] (x3) on 05/16/The products should arrive within – business daysWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Stages of Beauty , LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

RE: ID [redacted] To Whom It May Concern, Stages of Beauty takes allegations of fraud and non-compliance very seriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuerThe customer signed up for their free trial on 12/06/Attached is a screenshot of the terms when signing up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date The customer was billed for their first monthly product on 01/01/in the amount of $($plus $shipping and) The order did not ship, however The order was cancelled and a full refund in the disputed amount of $was issued on 01/02/We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Stages of Beauty, LLC

RE: ID [redacted] To Whom It May Concern,Stages of Beauty takes allegations of fraud and non-compliance veryseriously In response to the above-referenced complaint, we have issued a refund in the amount of $4.99.Refunds usually take between 1-days to process through the customer’s bank orcredit card issuerThe customer signed up for their free trial on 06/05/On 06/15/2015, the customer contacted the Stages of Beautycustomer service center to cancel their account, within the trial periodTo date, no returns have been received by our Returns Department We have issued a refund in the disputed amount of $on 06/17/as a good faith gesture to ourcustomer.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closedPleasedo not hesitate to contact us with any future inquiriesRegards,Stages of Beauty LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThank you! Regards, [redacted]

RE: ID [redacted] To Whom It May Concern,Stages of Beauty takes allegations of fraud and non-compliance veryseriously In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuerThe customer signed up for the Stages of Beauty free trial offer on 04/02/2015.Attached is a screenshot of the terms when signing up for the free trial Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date The customer was then billed for their first monthly product on 05/02/in theamount of $($plus $shipping and handling) and for their secondmonthly product on 06/01/in the amount of $($plus $9.99shipping and handling) On 06/01/2015, the customer contacted the Stages ofBeauty customer service to cancel their account and accepted two 60% credits tokeep both shipments On 06/01/2015, a refund was issued in the amount of $To date, no returns have been received by our Returns Department On 06/02/2015, we issued an additional refund in the amount of $41.98, for a total refund in the disputed amount of $89.96, as a good faith gesture to our customer.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closedPleasedo not hesitate to contact us with any future inquiriesRegards,Stages of Beauty, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I was away and didn’t have access to my email.I feel that this issue should be looked into and handled appropriate by the Revdex.com.This company called me, sold me product that they knowingly knew was expired and didn’t even have ( of the products)Sending me only what they did have left instead.They discontinued the grace line and wanted to get rid of the last of the stock that they hadThey straight out lied to me and to the Revdex.comI never got the product that I paid for or wantedBeing as they also were untruthful to my credit card company and also stated that they did send me my order, I had no recourse there.I was finally called by the company because of the Credit Card Company and filing the complaint.I had to except product other than what I wanted or get nothingThat should not be acceptable by you.These lines of product are age specific / ingredients to workThey sent me product for year olds, the line they are still producing.This was a deliberate act on this company’s part, lied about it, sent expired and unsafe product.I am sure that I can’t be the only one that they called and did this too as they got rid of the old stock that was being discontinued .Christine
Regards,
*** ***

RE: ID *** To Whom It May Concern,Stages of Beauty takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the credit card issuerThe
customer signed up for their free trial on 07/14/Attached is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date. The customer was then billed for their monthly supply on 08/01/2015, in the amount of $($plus $shipping and handling)This customer contacted Stages of Beauty customer service center on 08/03/to cancel the account and accepted a 60% refund of $and to keep the shipment. To date, no returns have been received by our Returns Department. On 08/06/2015, we issued an additional refund of $32.99, bringing the total amount of refund to $74.98, as a good faith gesture to our customer We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiresRegards,Stages of Beauty, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Regards,
*** ***

RE: ID ***To Whom It May Concern,Stages of Beauty takes allegations of fraud and non-compliance veryseriously. In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or
credit card issuerThe customer signed up for their free trial on 05/03/The customer wasthen billed for their first monthly product on 05/29/in the amount of $90.93($plus $shipping and handling plus $tax)On 05/29/2015, the customer contacted the Stages of Beauty customer service center to cancel their account and accepted a 60% credit to keep the shipment. A refund of $was issuedTo date, no returns have been received by our ReturnsDepartment. On 06/02/2015, we issued an additional refund in the amount of $34.38, for a total refund in the disputed amount of $90.93, as a good faith gesture to our customer.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiriesRegards,Stages of Beauty LLC

RE: ID *** To Whom It May Concern,Stages of Beauty takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have personally reached out to this customer who accepted to have the following items reshipped *** *** 30ml (x3), *** *** 4oz (x3), *** *** *** 30ml (X7) and *** *** 2oz (x3). We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Stages of Beauty , LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[first, I am glad to see they are now going to replace the unsealed adaptive  tripeptide serum. but [redacted] did not ship out the 3 bottle of missing scrub. they did not  replacing the 7 bottles of expired  Intensive Wrinkle Serum( 4 from January and 3 from this order.] I don't need more cleanser, I wanted the order I was to receive which was the cleanser, scrub and intensive wrinkle serum, just as the previous order was ( and stated this one was when they called me to sell me more).they are sending me cleanser and cream. When I spoke to [redacted] (the supervisor) he stated that the wrinkle serum was the new batch they just  received. If that's the case then why days later they are  saying they don't have any more?there own attached to the invoice shows the cream is for someone in their 20's.  The Complete System for Timeless Beauty Our four-step system is the best thing you can do for your skin. It is a complete anti-aging beauty routine that ensures that your skin is always looking youthful and keeps it at itsbest. Step 1: Cleanser Wash away the day's damage with the purifying and restoring Radiance Cleanser. [redacted] helps by activating skin detoxification enzymes to fight the pollutants we face every day. Natural antioxi[redacted]ts brighten and whiten the skin to promote the appearance of healthy, youthful skin. Order the Cleanser Step 2: Scrub Scrub away the harmful effects of the day with the jojoba, pomegranate and bamboo in the Radiance Scrub. [redacted] extract combines with natural fruit acids to help protect your skin against future signs of aging. With each scrub, you're repairing damage with antioxi[redacted]ts for softer, smoother and more radiant skin. Order the Scrub Step 3: Toner Balance and purify the skin with this powerful antioxi[redacted]t toner. Red algae and African red tea help fight free radical damage, while soothing and calming the skin — leaving it refreshed and radiant. By balancing the skin's pH after cleansing, it also allows to enhance the absorption of any moisturizer applied afterwards. Order the Toner Step 4: Treatment Cream This is the must-have cornerstone of our Radiance line. This lightweight cream is the 24/7 damage control skincare choice for the woman in her 20s. With continued use it is proven to help repair the skin and prevent the premature appearance of fine lines and wrinkles.   
Regards,
[redacted]

RE: ID [redacted]To Whom It May Concern,Stages of Beauty takes allegations of fraud and non-compliance veryseriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $89.96. Refunds usually take between 1-7 days to process through the customer’s bank or...

credit card issuer. The customer signed up for the Stages of Beauty free trial offer on 04/02/2015.Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date The customer was then billed for their first monthly product on 05/02/2015 in theamount of $44.98 ($34.98 plus $9.99 shipping and handling) and for their secondmonthly product on 06/01/2015 in the amount of $44.98 ($34.98 plus $9.99shipping and handling).  On 06/01/2015, the customer contacted the Stages ofBeauty customer service to cancel their account and accepted two 60% credits tokeep both shipments.  On 06/01/2015, a refund was issued in the amount of $47.98. To date, no returns have been received by our Returns Department.  On 06/02/2015, we issued an additional refund in the amount of $41.98, for a total refund in the disputed amount of $89.96, as a good faith gesture to our customer.We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Stages of Beauty, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
You were able to refund the $51.56 on the same day of the complaint, I will not accept this offer until the $34.38 us put back on the card, NOW. That is the only way I will accept any offer from Stages of Beauty. Your assistance of this matter would be deeply appreciated. Thank-you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

RE: ID [redacted]To Whom It May Concern,Stages of Beauty takes allegations of fraud and non-compliance veryseriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $74.98. Refunds usually take between 1-7 days to process through the customer’s bank or...

credit card issuer. The customer signed up for their free trial on 06/17/2015. The terms of the offer are on the website, when placing the order.Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was then billed for their firstmonthly product on 07/05/2015 in the amount of $74.98 ($69.99 plus $4.99 shipping and handling). On 07/21/2015, thecustomer contacted the Stages of Beauty customer service center to cancel their account. To date, no returns have been receivedby our Returns Department.  On 07/26/2015, we issued a refund in the disputed amount of $74.98 as a good faith gesture to our customer.We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Stages of Beauty, LLC

RE: ID [redacted]To Whom It May Concern, Stages of Beauty takes allegations of fraud and non-compliance very
seriously.  In response to the
above-referenced complaint, we have issued a refund in the amount of $84.98.
Refunds usually take between 1-7 days to process through the customer’s bank...

or
credit card issuer. The customer signed up for their free trial on 11/13/2015. Attached is a
screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date.  The customer was then billed for their first
monthly product on 12/01/2015 in the amount of $84.98 ($79.99 plus $4.99
shipping and).  To date, the customer has not contacted the Stages of
Beauty customer service center to cancel their account or obtain return
instructions and no returns have been received by our Returns Department.  On 12/06/2015, we cancelled the order
and issued a refund in the amount of $84.98,
as a good faith gesture.  We are unable to refund more than what was
billed.  We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries. Regards, Stages of Beauty, LLC

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

RE: ID [redacted]To Whom It May Concern,Stages of Beauty takes allegations of fraud and non-compliance veryseriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $4.99.Refunds usually take between 1-7 days to process through the customer’s bank...

orcredit card issuer. The customer signed up for their free trial on 06/05/2015. On 06/15/2015, the customer contacted the Stages of Beautycustomer service center to cancel their account, within the trial period. To date, no returns have been received by our Returns Department.  We have issued a refund in the disputed amount of $4.99 on 06/17/2015 as a good faith gesture to ourcustomer.We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Stages of Beauty LLC

RE: ID [redacted] To Whom It May Concern, Stages of Beauty takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have shipped [redacted] 15ml (x7) and [redacted] (x3) on 05/16/2016. The products should arrive within 3 – 5 business days. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Stages of Beauty , LLC