Stanley Steemer International, Inc. & Corporately Owned Branch Locations

To whom it may concern:
Thank you for contacting us on this matter
We had previously referred this to our insurance carrier and a claim was filed. At this point in time the customer's concern seems to be with the outcome of that insurance claim
We would need to refer the customer
back to the adjuster that is assigned to their claim to discuss their current concerns
It is our understanding that the customer is in possession of the adjuster's contact informationWe have sent the adjuster a message asking that they contact the customer to discuss this further.
Please feel free to contact us again should you need any further information on this matter
Paul C***

Please be advised we are in receipt of the above-referenced consumer complaintWith respect to the substance of Mrs*** *** complaint, we have contacted the management at her local Stanley Steemer operation. We believe that a reasonable attempt has been made to address the cleaning
concerns, including a manager offering to personally reclean all areas of concern at no charge this offer was declinedsince we did not have the opportunity to address the cleaning concerns the manager offered her a partial refund of $which was also declined We will gladly address any cleaning concerns that are brought to our attention, however, we typically don’t offer a full refund sight unseen or without first having the opportunity to address the cleaning concerns through service We, at Stanley Steemer International, Inc., want you to know that we appreciate the opportunity to correct this unsatisfactory situation and we thank you for contacting us on this matter. Unfortunately, problems occasionally occur and we hope that the handling of this problem assures you and the customer of our good intentions and our desire to provide our customers with quality service. Regards, Paul C*** Customer Relations Manager Stanley Steemer International, Inc***

Please be advised we are in receipt of the above-referenced consumer complaintThank You for bringing this matter to our attention. We have contacted Mrs*** and we believe that we have resolved this matter to her satisfactionOnce again, thank you for bringing this matter to
our attention and please feel free to contact us once again if you need further assistance
Paul C***
Customer Relations Manager
IICRC Master Textile Cleaner
IICRC Master Water Restorer
Stanley Steemer | *** *** *** * *** ** ***
P ###-###-#### ###-###-####

Complaint #***Yesterday*** ***To whom it may concern,This complaint has been resolved as of 7/25/I received a check for compensation for the damage. Please close the case.Thank you,*** ***Sent from my iPhone

To Whom It May Concern: Please be advised we are in receipt of the above-referenced consumer complaintUpon receipt of this consumer complaint and after reviewing her account we processed a refund in the amount of $as a gesture of customer good will and in the interest of customer
service. This refund check was mailed out from our corporate offices on Wednesday December 20th, We, at Stanley Steemer International, Inc., want you to know that we appreciate the opportunity to correct this unsatisfactory situation and we thank you for contacting us on this matter. Unfortunately, problems occasionally occur and we hope that the handling of this problem assures you and the customer of our good intentions and our desire to provide our customers with quality service. Sincerely, Paul C***Customer Relations ManagerStanley Steemer International, [email protected]

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
** ***

Stanley Steemer came back out to my house, the manager was very polite, but I wasn't impressedHe just tried to sell me more thingsHe wanted $to repaint my groutI initially agreed to letting him and his team come back out and redo the cleaning and also demo the grout painting, but I figured what's the pointI'm moving soon and I really don't care anymoreThe guys that came out the first time did a horrendous job and I think it speaks volumes that the manager is going to come out to my house, offer to redo the work for free but then try and sell me something incredibly expensive on top of the BS I just went throughI realize that there's zero chance of me getting refunded, or at least partially refunded, but it doesn't matter anymoreI'm never using Stanley Steemer againI spent $to have a terrible job done only to have a manager come back out and try to get me to spend more moneySo yeah, I'm done with Stanley Steemer, and so is everyone I knowHorribly overpriced for what you get in returnNot worth it

To Whom It May Concern:Please be advised we are in receipt of the above-referenced consumer complaintThank you for bringing this consumer concern to our attentionWe have contacted the customer directly and left her a message requesting a return call to discuss her concerns. Once again,
thank you for bringing this matter to our attention and please feel free to contact us again should you need any further information on this.Sincerely,Paul C***Customer Relations ManagerIICRC Master Textile CleanerIICRC Master Water RestorerStanley Steemer | Innovation Dr| Dublin, OH

To whom it may concern:Thank you for bringing this to our attention, consumer input is very valuable to Stanley SteemerWe take great pride in our service, and anytime there is an unhappy customer, we always try to do whatever it takes to win that customer back.We have looked into this matter at
the local level and it appears that the area rug in question was delivered back to the customer on 6/3/17. This is well outside of the promised delivery timeframe that she was originally quoted and undoubtedly caused her some inconvenience.As a gesture of customer goodwill and for her inconvenience we will be sending Mrs*** a gift certificate. Thank you again for brining this to our attention and please feel free to contact me again should you have further questions or concerns. Sincerely; Paul C*** Customer Relations Manager IICRC Master Textile Cleaner IICRC Master Water Restorer Stanley Steemer | *** *** *** * *** ** *** P ###-###-#### ###-###-####

To Whom It May Concern: Please be advised we are in receipt of the above-referenced consumer complaintThank You for bringing this matter to our attentionWe have contacted *** *** and believe that we have resolved this matter to her satisfactionOnce again, thank you for bringing this
matter to our attention and please feel free to contact us once again if you need further assistance Sincerely; Paul C***Customer Relations ManagerIICRC Master Textile CleanerIICRC Master Water RestorerStanley Steemer | *** *** *** * *** ** ***P ###-###-#### ###-###-####

To Whom It May Concern;Thank you for contacting us on this matter.We are contacting the insurance adjuster assigned to this customer's claim with a request that they contact her as soon as possibleShould you not here from the adjuster within one to two business days please contact us at the
contact information belowThank You,Paul C*** Customer Relations Manager IICRC Master Textile Cleaner IICRC Master Water Restorer Stanley Steemer | *** *** *** * *** ** *** P ###-###-#### ###-###-####

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThe business did return the next day to clean my carpet Thank you They did offer a 10% discount, which was unsatifactory to me because of health related hassle but was most appreciative that they were able to return the next day

To Whom It May Concern: Please be advised we are in receipt of the above-referenced consumer complaintThank You for bringing this matter to our attentionWe have contacted *** *** and believe that we have resolved this matter to her satisfactionOnce again, thank you for bringing
this matter to our attention and please feel free to contact us once again if you need further assistance Sincerely; Paul C***Customer Relations ManagerIICRC Master Textile CleanerIICRC Master Water RestorerStanley Steemer | *** *** *** * *** ** ***P ###-###-#### ###-###-####

To Whom It May Concern:
Please be advised we are in
receipt of the above-referenced consumer complaintThank you for bringing this
matter to our attentionWe have contacted the local branch that services Mr
*** in regard to this experienceThe local management team is taking
the
appropriate measures to ensure that something like this doesn’t happen again
It is part of our typical protocol
to contact a customer as soon as we are made aware of any delay to their
scheduled appointmentUnfortunately, in this case that notification came to
the management team late into Mr***’s window of arrival.
We sincerely apologize for this
inconvenience and have mailed Mr*** a letter of apology along with a
$gift certificate
Once again, thank you for bringing this matter
to our attention and please feel free to contact us again if you need further
assistance.Best regards,

To Whom It May Concern: Please be advised we are in receipt of the above-referenced consumer complaintThank you for bringing this consumer concern to our attentionWe have contacted the customer directly and left him a message requesting a return call to schedule a courtesy cleaning to address
his concernsOnce again, thank you for bringing this matter to our attention and please feel free to contact us again should you need any further information on thisSincerely, Paul C*** Customer Relations Manager

To Whom It May Concern:   Please be advised we are in receipt of the above-referenced consumer complaint. Thank You for bringing this matter to our attention. We have contacted this customer and are working with them to try and help remove the spots in question. We also refunded this customer...

all of their money as a gesture of customer good will and in the interest of customer service.   Once again, thank you for bringing this matter to our attention and please feel free to contact us once again if you need further assistance.   Sincerely, Paul C[redacted]Customer Relations ManagerIICRC Master Textile CleanerIICRC Master Water RestorerStanley Steemer | [redacted]P ###-###-####  ###-###-####

To Whom It May Concern:  Please be advised we are in receipt of the above-referenced consumer complaint. Thank you for bringing this to our attention.  I have reached out to the customer and left her a message requesting a return call so that I can answer all of her questions.   ...

Upon, her return call and answering all of her questions I will be offering her a gift certificate for all of her inconvenience and as a gesture of customer goodwill.    We, at Stanley Steemer International, Inc., want you to know that we appreciate the opportunity to correct this unsatisfactory situation and we thank you for contacting us on this matter.   Unfortunately, problems occasionally occur and we hope that the handling of this problem assures you and the customer of our good intentions and our desire to provide our customers with quality service. Thank You, Paul C[redacted] Customer Relations Manager

I would like to respond to your recent Ietter dated  September 11, 2017  [copy attached]with regard to my complaint against Stanley Steamer company.You state that the company has agreed to resolve the complaint.  In truth, the action taken was not a resolution but rather an attempt to encourage more business.  On June 13, 2017,Paul C[redacted], Customer Relations Manager for Stanley Steamer, sent me a gift certificate in theamount of $150.00, valid for one year from the date of issue. I have no use for this certificate.Why should I reward bad behavior with additional patronage?After placing several calls to Stanley Steamer with no information about the whereaboutsof the carpet, I received a voice mail message on my home telephone stating that delivery wouldbe made on June 3rd.  No explanation for the delay was forthcoming. As I reported initially, thecarpet had been picked up on April 15th!  A subsequent call to the company resulted in the offerof a cash reimbursement of at least $50.00 for the distress that this service failure had caused.The representative with whom I spoke told me that he would present this suggestion to one ofhis superiors. However, instead of a check, I received a useless gift certificate.Copies of correspondence from Stanley Steamer and the Revdex.com are alsoattached.  This is not ,the way a reputable company should conduct business.Sincerely,[redacted]

To Whom It May Concern:   Please be advised we are in receipt of the above-referenced consumer complaint. We have contacted the customer's local Stanley Steemer office, they returned to her home the very next day 12/23/16 and performed the cleaning at a discounted rate to her satisfaction....

  We, at Stanley Steemer International, Inc., want you to know that we appreciate the opportunity to correct this unsatisfactory situation and we thank you for contacting us on this matter.   Unfortunately, problems occasionally occur and we hope that the handling of this problem assures you and the customer of our good intentions and our desire to provide our customers with quality service.      Best Regards,   Paul C[redacted] Customer Relations Manager Stanley Steemer International, Inc. [redacted]@steemer.com

To Whom It May Concern;Thank you for contacting us on this matter.  We will gladly comply with the customer's request to refund the $60.00.  A check will be mailed from our corporate offices in Ohio to the cleaning address we have on file for this account.Thank you again for reaching out...

to us on this matter and please feel free to contact us again should you need any further information on this.