Star Auto Sales

***,salesmen talked to the customer..Car is fixed already and custis getting brand new tires tomorrowCustomer very happy ...For more info he was advised to call back the used cars showroom anytime

Hello,I scanned the requested documentshowever I'm having trouble with extracting them to send in the provided field on this pagePlease, if you may forward a fax number or direct e-mail address to that I can send them to you

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Attached you will see two different documentsOriginal documents are the agreement I signed on 1/31/The second document was sent to me from United Auto CreditThis is the finance company that financed the loanThey sent this because they said that is the contract that the dealer sent themThis document was not signed by me or my husbandUpon receipt of this document I called [redacted] at Star Auto Sales to inform her that I had not signed this documentShe stated that we had not come to meet with her off site of the dealership to discuss this matterWe being my mom and I [redacted] stated that the contract the finance company sent was not in existence when I sign my documentsShe stated that the computer had a glitz and the contract that I signed on 1/31/was not the contractPlease see on both contracts the contract numbers are the same however all other information has changed including the signatures of both me and my husband [redacted] stated that the bank would not have financed the loan if she would have sent the originalI asked her why she didn't inform us of this matter and why I was not called to sign a new agreementShe stated that I should have been but I was not contacted on the new agreementPlease look over this information and help me resolve this matter Thank You [redacted] ***

Called business spoke with TonyHe stated that he has spoke with Mr [redacted] about the complaintTo resolve the complaint Mr [redacted] is going to be able to pick a different vehicle today

[redacted] Hello [redacted] We have received the Revdex.com notification of a complaint in reference to *** [redacted] I personally spoke with the customer, [redacted] on multiple occasions The cleaning completed was for the flue, and not the pellet stove itself, as was explained to the customer We offered a credit of $for use towards a future product or service, but the customer declined the offer We feel we were quite reasonable, however if the Revdex.com determines we are required to refund his amount, as to avoid a negative mark on our record, we will do so We take great pride in our customer service, reputation and customer satisfaction Please let me know if you need any additional information Regards,

Revdex.com has spoken with the ***, ***, regarding your complaintHe has requested that you give him a call at [redacted] to discuss bringing your case to resolutionWhen you call, please ask for ***

Revdex.com of Eastern Ma Complaint # [redacted] The customer came in with her daughter to purchase the vehicleThey were both told prior to doing all the paperwork that there was a $document fee.The customers daughter questioned the fee and we told them the same thing we tell all our customers that the fee is for the process of doing all the paperwork.We even told them that if they did not want to purchase the vehicle that it was OKThe customer decoded to proceed wit the saleThe customer received all paperwork.(PS dealers are allowed in [redacted] to charge a doc feedocuments fee's are for processing the documents)If anyone wishes to see the documents on this sale, please e-mail me at [redacted]

[redacted] called customer on Saturday,november [redacted] ,left message.Called customer to inform her that they have the extra key.Customer originally bounced a check on the used car department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Star [redacted] had salesman, ***, contact me about replacing the tires,which is the least he could have done because Star [redacted] did nothing to help me get the vehicle fixed Although he spoke about tires he never responded with the time, place or dateStill impatiently waiting In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowIt was my understanding that was I going to get a new motor not used one, while the used motor will have a warranty I do not trust that Star Auto Sale will full the warranty if anything does go wrong with the used motor in a timely manner as they are proving now with fulfilling the warranty on my current vehicleThey have not provided me a time frame for when I would receive my vehicle back, and I do appreciate them giving me a loaner vehicle while I wait I still have to make payments on a vehicle that I currently cannot drive, and at this time I would like to resolve the issue completely with Star Auto Sale and settle with them for the amount of my loan as well my down paymentBest Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Dear Ms [redacted] Good dayWith regards to the issue with the windscreen I acknowledge that the problem was indeed resolvedHowever how the matter was dealt, left me ratber dissatisfied and very much disappointedThe fact that I had done business with your company before and had dealt with [redacted] *** I was surprised how tbe matter was expeditedThe service manager *** really did not take the time to resolve the issue with the windscreenCoincidentally it had to be resolved through another dealerBe tbat as it may, my complaint now is more so dealing with the safety issue of the carThe mileage on the car for reasons unknown had started to go in reverseUpon leaving the car lot the mileage was Today the mileage is approximately milesWith the prior issues and the length of time taken to deal with them, my question now is how can this current issue with the mileage be resolved? I have no other means of getting to and from my jobI rely heavily on my carI would like an amicable solution to this problemMy suggestion due to the car safety was getting into a different vehicle because the mileage situation is a major concern to meAny documents needed to verify my claims can be submittedThank you Yours Respectfully, [redacted]

Responese to Complaint: I have thought long and hard regarding this complaintI have tried for several weeks try ng to reach this customer My calls have all gone ignored and not returnedShe did approach me with questions about the financing and I told her that I could explain everything that had happenedShe became angry and my question was; Did she want to return the car? Yes I did say thatI didn't know what she wanted to do because she was angryShe left until I saw her about her tag We had sold the car for an individual, and I as waiting for the titleThe same day she called I received the title and I called her to see if she wanted me to bring them to her or if she wanted to pick them upShe came and picked her up and nothing was said about anything else I tried to work out a solution with this customer that both parties can be happy with before receiving a complaint from the Revdex.comAfter receiving the call from the Revdex.com I again called and was told that she was busy and I asked her to please return my callThat was on MondayAgain I heard nothingFor the next days I called and no one answered the phoneFinally on the third day her mother answered and said she would return my callThursday, Again, nothingOn Monday called from my cell phone and her number has been disconnectedI believe that we can come to a reasonable solution, If I was able to talk to herI would like to keep her as a loyal customer since I did like her and I did everything I could to keep her in the car for her and her childrenI will personally take care of this situation in a timely matterI ask that if I haven't heard from her in days that this matter be closed again I've made ever attempt t I resolve this but she will n t respond

Great Place to get clean carsbought my car in a really good price and its still running greati love this place

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]Tony has offered an exchange for the vehicle, which would be a second trade inI've purchased parts for the first vehicle that I traded but wasn't compensatedFor the second vehicle I'm already $ [redacted] plus on parts and laborMy warranty is still active and honestly I can't afford having to put more money into another trade in or the cost of an upgraded vehicleThe second vehicle was listed a thousand dollars lower than the vehicle that I initially purchased and paid for in fullI didn't argue for a refund in the price difference because I was assured that if I had any problems with the second vehicle it would be fixedTony has fixed the problem that I had with the rear window switches, however there are still two minor issues that I have with the vehicle that needs to be resolved.What I would like is to receive compensation for all of the parts and maintenance that I have receipts for and a continued effort on the part of Tony to do as he promised Regards, [redacted]

Customer refused service and even brought in his own oil Anytime in our service department was for a recall Bill of Sale was issued an sent to the bank Only way we can be funded - If he has a problem with Suburu about the Tsunami, he have to call Suburu Brand - Th body shop that was recommended will be more than glad to look at the car again

Please be advised that Mr*** was fully aware of the history of the vehicle he purchased and the savings he had received for the previous history of the vehicleThe vehicle was sold to Mr*** on 10/20/for the purchase price of 13,plus applicable state taxes/registration fees and
dealer documentation feesFor a combined total of 15,in which was 100% financedPlease see attached supporting documentation for this caseIt is our absolute priority at Star Auto Sales to satisfy all our valued customersIt is however extremely important that the customers also do their partWe not only explain the history verbally but also disclose it on several documents including the separate reconstructed title disclosure from signed by Mr*** on 10/20/please feel free to contact my office directly for any further questions regarding this issueThank you very much

At this point the delay has taken longer that first expected due to the motorAt this point there is no time date on when the vehicle will be fixedHowever, the customer has been given a loaner and can
keep the loaner until the repair is doneThe repair will be replacing the motor with a used motor and will be paying the cost of that as well as the installation

Dear Ms. [redacted],
 
We received your complaint and I have been reviewing your file.  As far as we knew the issue with the windshield had been corrected in May 1, 2014.  We have not been made aware of any additional problems since then.  [redacted] our...

General Manager would be happy to discuss the current status of your vehicle.  He will be reaching out to you immediately or please contact him at your earliest convenience at ###-###-####.
 
Sincerely,
[redacted]
Star Auto Sales

Steve and his staff at Star Auto are just simply the best. I had a recall on a part for my car and went to the [redacted] dealership to get it fixed. Once they fixed it they gave me a list of things that needed immediate attention. They quoted me over $1500 to fix everything and said it would take 3-4 days to complete. I took my car for a second opinion to Steve and brought my quote from [redacted]. He looked over everything and said yes this all should be fixed but it would only take a day to do and was 1/3 of the price. When I got my car back it was done perfect and with no issues. Thank you Star Auto for a great experience and I will definitely be back again, and trust your staff enough to send friends and family.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Attached you will see two different documents. Original documents are the agreement I signed on 1/31/2015. The second document was sent to me from United Auto Credit. This is the finance company that financed the loan. They sent this because they said that is the contract that the dealer sent them. This document was not signed by me or my husband. Upon receipt of this document I called [redacted] at Star Auto Sales to inform her that I had not signed this document. She stated that we had not come to meet with her off site of the dealership to discuss this matter. We being my mom and I. [redacted] stated that the contract the finance company sent was not in existence when I sign my documents. She stated that the computer had a glitz and the contract that I signed on 1/31/2015 was not the contract. Please see on both contracts the contract numbers are the same however all other information has changed including the signatures of both me and my husband. [redacted] stated that the bank would not have financed the loan if she would have sent the original. I asked her why she didn't inform us of this matter and why I was not called to sign a new agreement. She stated that I should have been but I was not contacted on the new agreement. Please look over this information and help me resolve this matter.
 
Thank You
[redacted]