Star Hyundai

Mr Martinez should contact [redacted] and direct his concerns to themStar Hyundai does not own [redacted] or have any control of emails that they send to customersWe informed the consumer days prior to his visit so he has incurred no inconvenience at allI have copies of the emails he was sent prior to his visit if any wants to see itThe phone #for him to call [redacted] is on his email from them

As I stated peviously, the buyer is not required to appear on the title and was not an issue with the buyer until the relationship with the cobuyer changedWhere I sympathize with the buyer's situation, there is nothing legally we can do for herThis is a private legal matter between a buyer and cobuyer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: THE ONLY OTHER WORK REQUESTED WAS FOR A NYS INSPECTION WHICH I WAS TOLD WOULD COST ONLY $BECAUSE I PURCHASED THE CAR FROM THE DEALER THERE WAS NO OTHER WORK REQUESTED OTHER THAN THE 15,MILE SERVICE AND THE NYS INSPECTIONOTHER THAN THESE TWO ITEMS, I WAS NVEVER INFORMED THAT THERE WOULD BE ANY EXTRA WORK DONE ON MY CAR I QUESTIONED THE QUOTE AT THE TIME I INITIALLY SIGN IT AND WAS TOLD THAT IT WAS JUST A QUOTE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They stated in the begining of their response that I signed DMV paperwork but then go on to say that the title was issued in the co-buyer's name. I was told by the representative from Hyundai motor finance. (Nadinia) on the date of 11-*-2014, When a vehicle is purchased with a buyer and co-buyer both names are required to be on the title. I rquested for all paperwork I signed the date of purchase, and was told by Star hyundai I can't have the paperwork released because I was not on the registration papework issued to the DMV. I also spoke with the DMV to confirm if I was on any paperwork regarding the vehicle. They also confirmed I was not on the paperwork submitted. It was only Submitted with the co-buyers name. I would not agree to purchase a vehicle without my name being on a title. What i'm trying to do is remove my name from the loan, since I am not recognized by the DMV as an owner/Co-owner of the vehicle. Also, Due to the co-buyer taking total ownership of the vehicle and does not allow me access to the vehicle. How can Star Hyundai or Hyundai Motor Finance help me with resolving this matter since it was their error by submitting improper paperwork to the DMV? In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
There has always been an issue here because if you go back to previous months I have made several complaints about this vehicle to Star HyundaiThis has nothing to do with how my relationship is/wasThis has to do with the proper paper work being filed so I can help myself as far as taking my name off the loanStar Hyundai made this mistakeI have been trying to resolve this matter since back in AugustNo one at this company has no answer for anything as to how I can get my name off this loanHad my name been on the title it would have been a lot easier for me because now I can't get a hold of this vehicle and I can't make any changes because of the title issueI have tried different ways to get this issued resolved through every facility Hyundai Motor Finance has told me to call, transfered me to, and also the DMVNo one, once again said I can't do anything without the title issue being resolvedSo why is it when I spoke to the representative for Hyundai Motor Finance, she told me that paperwork was not suppose to be submitted without me on itAs a customer I have every right to take my name off a loan for a vehicle that I cannot have access to due to the title only being issued to one personNo one will agree those termsI would never pay for a vehicle that's not in my possession That is why I stopped payment back in AugustThis is a legal matter yes I know because without the co-buyer agreeing to the terms I can't do anything because he claims the vehicle is hisWhat can this company do to hel me once againIt's only obvious the co-buyer couldn't get this vehicle on his own so why can't I take my name off the loan the best way and easiest way possible?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

*** *** received a *** *** certificate on their websiteThat particular trim level was incorecctly priced on 5/*/the day he went on their websiteHe subsequently emailed me personally, asking for a lease quote on that vehicle also on 5/*/I opened the email on 5/*/and noticed the
pricing discrepancy and immediately emailed him back stating that it was a mistake and that we apologized for the inconvenienceAlso we made *** *** aware of the problem and they corrected itOn 5/*/*** *** came in to our showroom and stated that he would like to lease the vehicle at the price he had on the certificateI printed out the email that I had sent to him which he acknowledged he had received so I'm not really sure what his complaint is

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Good customer service should be #Most dealers can have at least a diagnosis within hours from very early in the morning drop offIf you had found a problem and then I left to find a cheaper price, then you would be rightThis was not the caseI need my car fixed not sitting ion a shop for days and daysSo I need my car fixed and you are holding it until I pay you a lot of money, what choice did I have? There was no service done to the car and I didn't know what was wrong with it plus I am out a lot of moneyHow would you feel? Bad customer service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

I sincerely aplogize that we were unable to diagnose the problem within in a timely enough fashionThe bill you paid was for one hour labor which had been disclosed and signed off by youWe make every attempt to repair customers cars as quickly as possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Today May **,2015, I received an email from [redacted] and said that I have my certificate waiting for redeem with the same price. The email is attached to this response. I want the car in that price if this is an error you have to pay for that. That error is not my problem because [redacted] said is a "Guaranteed Price". In addition Star Hyundai never answer my question about the price after they place an offer to me at the dealer. When they place the offer of how much I'm going to pay I ask for the price and they said that was an error and not honor the price. I left because they lie and I feel disappointed.So I would like  the car in that price if they loose money is not my fault.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We verified the customer's concern of a noise on their 2002 Hyundai Elantra, however were unable to pinpoint the source of the problem immediately. Customer was called and we asked that we have some more time to identify the cause of the noise and the customer declined. The $115 the customer was...

charged was 1 hour labor which is standard in the industry, unfortunately for everyone it was not sufficient enough time to have the problem rectified.We attempted to discuss with the customer further after they left a poor review on the internet and we never received a call back.

The customer signed a written estimate prior to service was performed and that was what he was charged upon picking up the vehicle. There was additional work performed outside the 15k mike service.

[redacted] and her co signer purchased a car from us on April **, 2014. Both customers were present and signed loan and dmv paperwork in the presence of our finance manager And it is clearly noted that title and registration were to the co signer only This was no benefit to star Hyundai and I...

believe was requested by the customer because the plates they wanted to transfer were in the co signers name. I can only assume this based on the information I have. The complainant called and explained to me that her lawyer advised her to get the title and registration paperwork from us and I explained that privacy laws don't allow us to give out that information, however I'm sure that her lawyer can attain that info.We have all the info here but we must have permission to release the info.

As I stated peviously, the buyer is not required to appear on the title and was not an issue with the buyer until the relationship with the cobuyer changed. Where I sympathize with the buyer's situation, there is nothing legally we can do for her. This is a private legal matter between a buyer and cobuyer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 They stated in the begining of their response that I signed DMV paperwork but then go on to say that the title was issued in the co-buyer's name. I was told by the representative from Hyundai motor finance. (Nadinia) on the date of 11-*-2014, When a vehicle is purchased with a buyer and co-buyer both names are required to be on the title. I rquested for all paperwork I signed the date of purchase, and was told by Star hyundai I can't have the paperwork released because I was not on the registration papework issued to the DMV. I also spoke with the DMV to confirm if I was on any paperwork regarding the vehicle. They also confirmed I was not on the paperwork submitted. It was only Submitted with the co-buyers name. I would not agree to purchase a vehicle without my name being on a title. What i'm trying to do is remove  my name from the loan, since I am not recognized by the DMV as an owner/Co-owner of the vehicle. Also, Due to the co-buyer taking total ownership of the vehicle and does not allow me access to the vehicle. How can Star Hyundai or Hyundai Motor Finance help me with resolving this matter since it was their error by submitting improper paperwork to the DMV? 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Mr Martinez should contact [redacted] and direct his concerns to them. Star Hyundai does not own [redacted] or have any control of emails that they send to customers. We informed the consumer 3 days prior to his visit so he has incurred no inconvenience at all. I have copies of the emails he was sent prior to his visit if any wants to see it. The phone #for him to call [redacted] is on his email from them.

Hi James. I spoke with the service manager Mike who has offered to go over any questions you have with the bill. According to the repair order there was additional services performed which are written on the repair order acknowledged by you. We certainly don't want to lose a customer or to have you feel like you paid for services you did not receive, however I can merely go by the paperwork I have. Please contact mike the service manager at [redacted] and he can answer any questions you have in regards to the money paid vs services provided

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

THE ONLY OTHER WORK REQUESTED WAS FOR A NYS INSPECTION WHICH I WAS TOLD WOULD COST ONLY $10 BECAUSE I PURCHASED THE CAR FROM THE DEALER.  THERE WAS NO OTHER WORK REQUESTED OTHER THAN THE 15,000 MILE SERVICE AND THE NYS INSPECTION. OTHER THAN THESE TWO ITEMS, I WAS NVEVER INFORMED THAT THERE WOULD BE ANY EXTRA WORK DONE ON MY CAR.  I QUESTIONED THE QUOTE AT THE TIME I INITIALLY SIGN IT AND WAS TOLD THAT IT WAS JUST A QUOTE.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: The dealer did not disclose damage exceeding 5% on my new car purchase. According to NY General Business Law 396-p(5)(a) dealers are required to disclose prior damage when cost of repairs exceeds 5% of suggested retail price. The entire passengers side of the vehicle has been repainted and has had body work done to it. The repainted panels are less glossy and dents are visible underneath the sheet metal.After bringing this to the dealers attention they refused to provide a refund even though the law states they must do so if the damage exceeds 5%.Instead they claimed the damage to the car totaled around $700 (According to the law the dealer must use retail pricing to repair any damage done to the vehicle) and refused to show any documentation supporting their claim. In an effort to prove my case I received estimates from local body shops, all of which indicated the cost of repair would be over $2,000. Even after showing the dealer the estimates to repair the damage they refused to provide a refund or exchange the car. In addition to the damage on the passengers side panels, the car had 2 small dents in the rear bumper which the dealer repaired. However the job was done poorly and according to the body shop should be re-done.The sticker price of the car was $26,300 (2013 Hyundai Sonata 2.0T), making 5% $1,315. Star Hyundai has devalued my new car and has refused to provide me a full refund.Desired Settlement: I would like to receive a full refund.

Business

Response:

The damage was less than 5% of the msrp of the vehicle. The customer stated that he will be taking legal action against us and we look forward to presenting the evidence to support our claim. While every effort is made to protect new vehicles from damage from the time it leaves the factory, on occasion scratches do occur and are repaired prior to sale. Had the damage exceeded the 5% of msrp a disclosure would have been provided but the amount was far less than that.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The dealer will not provide any documentation to support their claim. I am taking every step to avoid legal action against Star Hyundai and would like to have this case resolved with the help of the Revdex.com. I have provided supporting documents to prove my case, while the dealer has provided nothing. When I notified the dealer of this problem, they seemed confused as to the law and indicated wholesale pricing should be used to calculate the total cost of repair. However as you can see below, the dealer must use retail pricing.

Please see the law below:

N.Y. General Business Law 396-P-2 - Contracts for the sale of new motor vehicles

* § 396-p. Contracts for the sale of new motor vehicles.

1. Any covenant or agreement in connection with or collateral to any contract entered into between

(a) a manufacturer or distributor of new motor vehicles and a retail dealer thereof, or

(b) a retail dealer of new motor vehicles and a consumer, pursuant to which the price of such motor vehicle to the dealer or to the consumer may be increased after such contract has been entered into shall be deemed to be void as against public policy and wholly unenforceable.

2. Every contract provided for in subdivision one of this section shall contain a conspicuous provision in bold face type stating that the price contained in such contract is the final contract price to which the parties have agreed, and that no additional fee or charge may be imposed or collected. The provisions of this section shall be limited to the sale of those new motor vehicles for which the dealer has a bona fide customer order as evidenced by a written sales agreement with a retail customer.

3. If a retail dealer of new motor vehicles accepts a deposit from a consumer but does not have a bona fide customer order as evidenced by a written sales agreement, that dealer shall give the consumer a written form indicating what, if any, options or equipment are desired by the consumer. This form shall be signed by the consumer and state conspicuously on its face:

"This Is Not An Order Form. There Is No Guarantee That The Motor Vehicle Offered To You Will Match The Description Indicated On This Form Or Will Contain These And No Other Options. Should You Decide Not To Purchase The Motor Vehicle, You Have The Right To Obtain A Full Refund Of Your Deposit."

4. If a retail dealer of new motor vehicles accepts a deposit from a consumer pursuant to a written contract for the purchase of a new motor vehicle, such contract shall contain a provision setting forth the estimated delivery date of the automobile and the place of delivery and a statement in immediate proximity to the estimated delivery date that, if the automobile has not been delivered in accordance with the contract within thirty days following such estimated delivery date, the consumer has the right to cancel the contract and to receive a full refund, unless the delay in delivery is attributable to the consumer.

5. (a) Prior to the sale and delivery of a new motor vehicle, a retail dealer or employee of a retail dealer shall provide written notification to the consumer of any repairs undertaken to repair physical damage with a retail value in excess of five percent of the lesser of the manufacturer's or distributor's suggested retail price performed after shipment from the manufacturer to the dealer, including damage to the vehicle while in transit. This notice requirement shall not apply to identical replacement of stolen or damaged accessories or their components. This dollar amount shall include the cost of the retail charge for parts and labor, at the dealer's stated labor rate.

(b) If a retail dealer has provided notice to a consumer pursuant to paragraph (a) of this subdivision, the consumer shall be entitled to cancel the purchase order or other documentation of intent to purchase such vehicle and receive a full refund for any deposit made pursuant to this transaction.

(c) If a retail dealer has failed to provide notice to a consumer pursuant to paragraph (a) of this subdivision, the consumer shall be entitled to a full refund of the purchase price of the vehicle, any trade-in allowance plus fees and charges within four months after the date of purchase. Such fees and charges shall include but not be limited

to all license fees, registration fees and any similar governmental charges, less an allowance for the consumer's use of the vehicle in excess of one thousand miles for each month or part thereof which has expired since sale and delivery of the vehicle and the date the consumer surrenders the vehicle to the retail dealer to receive a refund pursuant to this subdivision, and a reasonable allowance for any damage not attributable to normal wear or usage. The amount of the deduction for mileage in excess of the appropriate allowed amount shall be determined by dividing the mileage in excess of the allowed amount by one hundred thousand miles and multiplying the result times the purchase price. Adjustment shall also be made for any modifications made by the purchaser after delivery of the vehicle which either increase or decrease the market value of the vehicle. A dealer which accepts return of the motor vehicle because notice of repairs was not provided in accordance with this subdivision shall notify the commissioner of the department of motor vehicles of such return. Refunds shall be made to the consumer and lienholder, if any, as their interests may appear on the records of ownership kept by the department of motor vehicles. Refunds shall be accompanied by the proper application for credit or refund of state and local sales taxes as published by the department of taxation and finance and by a notice that the sales tax paid on the purchase price or portion thereof being refunded is refundable by the commissioner of taxation and finance in accordance with the provisions of subdivision (f) of section eleven hundred thirty-nine of the tax law.

(d) Any manufacturer, distributor or retail dealer selling or transferring a new motor vehicle which has been subjected to repairs of a value described in this subdivision, shall notify any retail dealer to whom such new motor vehicle so repaired is sold or transferred. Such notice shall be in writing, advise of such repairs, and be provided prior to the receipt of any payment for such motor vehicle. If the manufacturer, distributor, or retail dealer shall fail to provide such notice, any retail dealer suffering a loss by reason of such failure shall be entitled to reimbursement from the manufacturer, distributor, or retail dealer who has failed to provide such notice.

6. Any dealer or employee of a dealer who violates any of the provisions of this section shall be subject to a civil penalty not to exceed fifty dollars for the first offense and two hundred fifty dollars for the second and each subsequent offense.

* NB There are 2 396-p's

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Unfortunately for both of us we interpret the law differently. We have recieved the notice to appear in small claims court to respond to this case, and hopefully the judge will be able to determine liabilties. We never intended for you to have a bad experience and we look forward to resolving this matter quickly.

Review: STAR HYUNDAI'S WEBSITE ADVERTISES THE 15,000 MILE SERVICE PLAN FOR $183.00. I WAS CHARGED $320.00. I DISPUTED THE OVERCHARGE AND WAS TOLD THAT WAS THE OLD PRICE AND THE WEBSITE PRICE WAS BEING UPDATED. I RELUCTANTLY PAID THE $320.00 PRICE BECAUSE THEY WOULD NOT RELEASE MY CAR TO ME UNTIL THE $320.00 WAS PAID. AS OF 08/**/15, THE WEBSITE PRICE WAS STILL LISTED AS $183.00Desired Settlement: I WOULD LIKE TO RECEIVE A REFUND OF THE $137.00 DIFFERENCE PLUS ALL RELATED TAXES.

Business

Response:

The customer signed a written estimate prior to service was performed and that was what he was charged upon picking up the vehicle. There was additional work performed outside the 15k mike service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

THE ONLY OTHER WORK REQUESTED WAS FOR A NYS INSPECTION WHICH I WAS TOLD WOULD COST ONLY $10 BECAUSE I PURCHASED THE CAR FROM THE DEALER. THERE WAS NO OTHER WORK REQUESTED OTHER THAN THE 15,000 MILE SERVICE AND THE NYS INSPECTION. OTHER THAN THESE TWO ITEMS, I WAS NVEVER INFORMED THAT THERE WOULD BE ANY EXTRA WORK DONE ON MY CAR. I QUESTIONED THE QUOTE AT THE TIME I INITIALLY SIGN IT AND WAS TOLD THAT IT WAS JUST A QUOTE.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi James. I spoke with the service manager Mike who has offered to go over any questions you have with the bill. According to the repair order there was additional services performed which are written on the repair order acknowledged by you. We certainly don't want to lose a customer or to have you feel like you paid for services you did not receive, however I can merely go by the paperwork I have. Please contact mike the service manager at [redacted] and he can answer any questions you have in regards to the money paid vs services provided

Review: I purchased a vehicle along with my Ex-boyfriend. The Contract states I am the Buyer and he is the Co-Buyer. The Title was issued with the Co-Buyer's name on it but not the buyer which is me. I spoke with someone from Hyundai Motor Finance and was told that was not suppose to happen. It was suppose to be issued with my name and the co-Buyer's name. I called star Hyundai, where I purchased the vehicle, several times to try and get the matter resolved and no one was willing to release any information to me due to the paperwork filled for the registration not having my name on it. My Ex-Spouse has taken possession of the vehicle and I have been trying to get this vehicle out of my name and I can't without hiring a lawyer due to the title and Registration only being under the Co-Buyer's name. I continued to call and try to get an answer as to why I was not put on the registration paperwork filled so that that the title could have been issued correctly and they said that's just how it was submitted. I asked why would they do that? And Star Hyundai had no answer for me. What can I do to help my situation now?Desired Settlement: Issue the Correct title so I Can either take my name off the vehicle or allow me to gain possession of the vehicle.

Business

Response:

[redacted] and her co signer purchased a car from us on April **, 2014. Both customers were present and signed loan and dmv paperwork in the presence of our finance manager And it is clearly noted that title and registration were to the co signer only This was no benefit to star Hyundai and I believe was requested by the customer because the plates they wanted to transfer were in the co signers name. I can only assume this based on the information I have. The complainant called and explained to me that her lawyer advised her to get the title and registration paperwork from us and I explained that privacy laws don't allow us to give out that information, however I'm sure that her lawyer can attain that info.We have all the info here but we must have permission to release the info.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They stated in the begining of their response that I signed DMV paperwork but then go on to say that the title was issued in the co-buyer's name. I was told by the representative from Hyundai motor finance. (Nadinia) on the date of 11-*-2014, When a vehicle is purchased with a buyer and co-buyer both names are required to be on the title. I rquested for all paperwork I signed the date of purchase, and was told by Star hyundai I can't have the paperwork released because I was not on the registration papework issued to the DMV. I also spoke with the DMV to confirm if I was on any paperwork regarding the vehicle. They also confirmed I was not on the paperwork submitted. It was only Submitted with the co-buyers name. I would not agree to purchase a vehicle without my name being on a title. What i'm trying to do is remove my name from the loan, since I am not recognized by the DMV as an owner/Co-owner of the vehicle. Also, Due to the co-buyer taking total ownership of the vehicle and does not allow me access to the vehicle. How can Star Hyundai or Hyundai Motor Finance help me with resolving this matter since it was their error by submitting improper paperwork to the DMV?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As I stated peviously, the buyer is not required to appear on the title and was not an issue with the buyer until the relationship with the cobuyer changed. Where I sympathize with the buyer's situation, there is nothing legally we can do for her. This is a private legal matter between a buyer and cobuyer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved

There has always been an issue here because if you go back to previous months I have made several complaints about this vehicle to Star Hyundai. This has nothing to do with how my relationship is/was. This has to do with the proper paper work being filed so I can help myself as far as taking my name off the loan. Star Hyundai made this mistake. I have been trying to resolve this matter since back in August. No one at this company has no answer for anything as to how I can get my name off this loan. Had my name been on the title it would have been a lot easier for me because now I can't get a hold of this vehicle and I can't make any changes because of the title issue. I have tried different ways to get this issued resolved through every facility Hyundai Motor Finance has told me to call, transfered me to, and also the DMV. No one, once again said I can't do anything without the title issue being resolved. So why is it when I spoke to the representative for Hyundai Motor Finance, she told me that paperwork was not suppose to be submitted without me on it. As a customer I have every right to take my name off a loan for a vehicle that I cannot have access to due to the title only being issued to one person. No one will agree those terms. I would never pay for a vehicle that's not in my possession. That is why I stopped payment back in August. This is a legal matter yes I know because without the co-buyer agreeing to the terms I can't do anything because he claims the vehicle is his. What can this company do to hel me once again. It's only obvious the co-buyer couldn't get this vehicle on his own so why can't I take my name off the loan the best way and easiest way possible?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,