Star Hyundai

Review: On 10/*/2015 I took my vehicle a 2004 Acura MDX to Star Hyundai service center at [redacted]. The vehicle was dropped off at approx. 955 am. I advised them that I hear banging noise on the front end of the vehicle I was told that the vehicle will be checked out and I will be given a call as soon they do. I received a call around 430 pm and was told that the vehicle was not checked out and it will be checked the next day. I was called by Chinithia H[redacted] and was advised that I need to go to the service center and take the vehicle from a test drive with the tech. When I met with the tech he advised me there was nothing wrong with the vehicle. I told him they should have told me over the phone because I would had someone drive me there so I can pick up the vehicle now I have to take more time off work to go back and pick up the vehicle. when I pick up the vehicle later on that day 10/*/2015 I was given a bill for $121.94. I asked why do I have to pay to get the vehicle checked Chinithia stated that was the policy with an attitude. note: I had lost time from work and no work was done on the vehicle.Desired Settlement: $300.00

Business

Response:

The technician was unable to duplicate the banging noise the customer was concerned about so he was called to road test along with the technician where again there was no banging noise. It's our policy to road test the vehicle when we are unable to find any problem so that the customer has the opportunity to demonstrate the noise with the technician there. We did spend time trying to duplicate the customers concers to no avail and our shop like every shop has a posted labor rate which unfortunately is the customers responsibility whether a repair is completed or not.

Review: I'm reporting an insident for an advertising pricing the seller will not honor. That was Saturday May *, 2015. I went to Star Hyundai cars dealers and I ask for a certificate from [redacted] that I send it to the dealer but do not honored the price. I already talk with a reperesentant of [redacted] but they told that I have to wait.Desired Settlement: I want them to honor the price on the [redacted] certificate.

Business

Response:

[redacted] received a [redacted] certificate on their website. That particular trim level was incorecctly priced on 5/*/15 the day he went on their website. He subsequently emailed me personally, asking for a lease quote on that vehicle also on 5/*/15. I opened the email on 5/*/15 and noticed the pricing discrepancy and immediately emailed him back stating that it was a mistake and that we apologized for the inconvenience. Also we made [redacted] aware of the problem and they corrected it. On 5/*/15 [redacted] came in to our showroom and stated that he would like to lease the vehicle at the price he had on the certificate. I printed out the email that I had sent to him which he acknowledged he had received so I'm not really sure what his complaint is.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Today May **,2015, I received an email from [redacted] and said that I have my certificate waiting for redeem with the same price. The email is attached to this response. I want the car in that price if this is an error you have to pay for that. That error is not my problem because [redacted] said is a "Guaranteed Price". In addition Star Hyundai never answer my question about the price after they place an offer to me at the dealer. When they place the offer of how much I'm going to pay I ask for the price and they said that was an error and not honor the price. I left because they lie and I feel disappointed.So I would like the car in that price if they loose money is not my fault.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Mr Martinez should contact [redacted] and direct his concerns to them. Star Hyundai does not own [redacted] or have any control of emails that they send to customers. We informed the consumer 3 days prior to his visit so he has incurred no inconvenience at all. I have copies of the emails he was sent prior to his visit if any wants to see it. The phone #for him to call [redacted] is on his email from them.

Review: I brought my vehicle for service because of a noise it was making. They explained that there would be a service fee for looking at the car IF they were able to diagnose the problem and we did not have the repair done at their station. After 24 hours they were unable to find the reason for the noise and had no diagnosis to give me. I was told I still had to pay the fee even though no diagnosis was given. I was given no choice but to pay the fee of $115.41 for them doing absolutely nothing to my vehicle and for them to release it back to me. This station should be ashamed of themselves for not being able to diagnose a simple noise and also for charging me for not doing any work or identifying the problem as agreed. I have written receipt from the service department stating that they were unable to diagnose problem.Desired Settlement: Refund $115.41

Business

Response:

We verified the customer's concern of a noise on their 2002 Hyundai Elantra, however were unable to pinpoint the source of the problem immediately. Customer was called and we asked that we have some more time to identify the cause of the noise and the customer declined. The $115 the customer was charged was 1 hour labor which is standard in the industry, unfortunately for everyone it was not sufficient enough time to have the problem rectified.We attempted to discuss with the customer further after they left a poor review on the internet and we never received a call back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Good customer service should be #1. Most dealers can have at least a diagnosis within 24 hours from very early in the morning drop off. If you had found a problem and then I left to find a cheaper price, then you would be right. This was not the case. I need my car fixed not sitting ion a shop for days and days. So I need my car fixed and you are holding it until I pay you a lot of money, what choice did I have? There was no service done to the car and I didn't know what was wrong with it plus I am out a lot of money. How would you feel? Bad customer service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I sincerely aplogize that we were unable to diagnose the problem within in a timely enough fashion. The bill you paid was for one hour labor which had been disclosed and signed off by you. We make every attempt to repair customers cars as quickly as possible.

Review: I bought what I believed to be a Hyundai Santa Fe limited last August, it turns out that this car is not a limited edition. This car has been giving be problems from the beginning. Which I informed them of and they told me its a brand new car. They also told me there is Nothing they can do to help me. They also stated in writing that they paid in full my prior car loan, which in fact they didn't and simply rolled in into my new purchase price and I stuck paying $51,000 for a car which is worth half of that. I tried reaching out to Hyundai and they were unwilling to help me in anyway.Desired Settlement: I would like Hyundai to uphold their end of the bargain and pay off the loan on my prior vehicle and give me the correct purchase price of my car.

Business

Response:

THE COMPLAINT WAS SENT TO MY SERVICE DEPARTMENT NOT THE SALES DEPARTMENT, BUT COMPLAINT WAS FOR BOTH. I LOOKED UP THE CUSTOMERS NAME AND I SEE THAT SHE PURCHASED A 2011 SANTA FE FROM US ON 5/**/11. SHE STATES SHE PURCHASED A 2012 SANTA FE FROM US ON 8/**/2012, I DONT HAVE A RECORD OF HER PURCHASING THE CAR SHE STATES. PERHAPS SHE PURCHASED IT UNDER A DIFFERENT NAME?(CO SIGNER?) I WOULD NEED THE VIN # TO FURTHER INVESTIGATE, BUT I CAN SAY FOR SURE THAT IF SHE TRADED IN A VEHICLE WITH A LIEN THAT WE WOULD OBVIOUSLY INCORPORATE ANY MONEY SHE OWED ON HER PREVIOUS VEHICLE INTO HER NEW LOAN AND THAT WOULD BE CLEARLY DOCUMENTED AND EXPLAINED.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[First Off, I was never given any documents saying I was given $13,000 for the trade in.

Secondly, if I bought the first car for $24,340 and $13,500 was applied to the trade in how was I still owing $21,936.91?

Immediately after purchasing this second vehicle from Star Hyundai I started having problems with it and notified then about it with a series of phone calls and emails. They told me that they is nothing wrong with this car, then after taking it to a different dealer to change 3 parts, the salesperson who sold me this car said that it is defective and not safe to drive. I don't understand how this company is allowed to take advantage of customers and get away with it.

As far as [redacted] and his condescending remarks, it speaks to his professionalism and that of his office.

In regards to not being able to afford this vehicle, [redacted], I am not some dead beat. I work very hard, about 70 hours per week to give my children everything they need. What I don't agree with, is paying for something that is worthless or dangerous to my family.

I have paper works with the repairs done to this vehicle that shows the parts changed.

I don't know what agreement they made with the bank or banks but I was never told or given anything in writing that my payment would be rolled into the purchase of the second car. Even if this is legal it is certainly unethical. I was told on numerous occasions that the load would be paid in full and I will only owe for the 2012 Santa Fe limited.

Thank You

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I don't know what else to say everyone can see my responses, and could clearly see that I never said anything about your ability to pay. The contract does show the trade in value, and to answer the question on how your payoff was still over $21000 its because you were paying 16% interest which is compounding interest. For whatever reason you don't want to acknowledge fact.You've made several claims about how you were decieved and it stinks that you feel that way. You have an open invitation to visit me anytime you like and I would be more than happy to show you all the paperwork, and clarify any questions you have.