November 22, I & my friend went to our local store at *** *** Ridge Road *** WV XXXXXMy friend wanted an upgrade & I wanted to switch to AT&TWe were there for hours & only my friend's stuff finishedI had to come back later that evening after 5pm to finish mine & still ended of staying an hour past closingWhile I was there my friend came back to the store bc her estimated bill was highThe reason for her higher bill was activation feesShe was unhappy that she was being charged bc she had been a costumer for yrsBarbara & Darius told her they couldn't waive the fee in store but she could call & they would be able to waive that fee for herI told Barbara I knew that I'd have those fees too but asked her if there would be one on the watch? She said "no" & so we finished setting me up Few days later my friend called & they explained that the store had to waive the fees & that they couldn't do it all through themThey ended up in a three way call with Darius & he was upset & rude with herDarius said he'd waive them & then call her when he did itShe never heard from himI received my bill & it had fees that I didn't understand plus a activation fee on the watchThe bill was showing to be $more than I was estimated forYesterday afternoon my friend & I went back to the store, so I could set up an appointment with Barbara for 5:& at the same time my friend asked Darius if he had a chance to take care of that feeHe told her he couldn't do it but his manager could & he'd call her when it was done I arrived at 5:15, signed in with Rus and took a seatWhile waiting another lady came over to Rus & told him that she wanted to speak to BarbaraBarbara came out & started helping that ladyFrom what I overheard this lady had phones they were setting up the day before but only got done due to time & they had came back in yesterday to finishSomething happened & they were considering not continuing w/ the process and wanted their trade in phones backThey were told that couldn't happen bc they had already sent their phones outThat seemed to upset them more bc they hadn't transferred their stuff from the old devices yetThe ended up speaking to a manager & BarbaraWhile waiting Rus kept apologizing for my waitI asked him if he'd do a refund for me on a case while I waited & he said he couldn't do it that I had to wait for someone elseI sat there patiently and at about 6:Barbara finally came overWe started w/ why I didn't get my company discount - wouldn't get it for to billing cycles bc it took time to applyAsked why I was being charged for day of the last billing cycle for all phones when only worked - it didn't matter that my phones didn't work bc they had no control over my number being ported from the previous providerThen I got to the activation fee for the watch & I told her the story about my friend coming in & that I specifically asked her if the watch had a fee and she said noShe started screaming at me! Saying no I didn't, I wouldn't have said that! I'm not a liarI raised my voice over hers & told her to stop screaming at me & that I didn't need the entire building knowing my businessShe continued to scream at me so I finally told her to go get her supervisor minutes later Courtney came out of the backI started explaining everything to her & she said she couldn't waive the feeI then explain to her about my friend's issue and what told her & she said that they had nothing to do w/ the actual stores bc they were just hired outside contractorsShe stated Darius had not asked her to waive my friends fees & even if he did she wouldn't About that time the lady who I mentioned above came over & said that was her issue too, Barbara did her the same wayTold her there were no fees other than the $10/mo feeNever once did Courtney say sorry to me about the fee, about the rep screaming at me & refused to fix the problem, even after another customer said the same thingI was told by Courtney that she would "walk" me out the door after I expressed to her that I wouldn't come back to that store bc I'd snatch the employee if she was to scream at me againAt the door she told me she'd be sure to let the other store manager know that I'd be his customer from then on
Sorry so long, there was a lot more stuff that needed to be added that had took place but I was limited to the number of charactersI will cancel my services as soon as I get the buyout with my other company taken care ofIn the end I will still have a loss of approximately $but it's worth it bc this company is crookedAll the manager said is shed have the appropriate conversation with her employee but she had been there for years & never had any issues beforeThey have reps who lie over and over to customers faces and they stick together when being called out on their lies
HOURS ON THE PHONE BEING LIED TO, HUNG UP ON, AND TRANSFERED TO THE WRONG DEPARTMENTS AFTER SPENDING AN HOUR IN THE STORE, JUST TO BE TOLD THE PHONE THEY RECOMENDED, IS OUT OF STOCK!
I purchased phone through At&t.com near the end of Sept They sent me a non-working *** I mailed them the phone back weeks later using their return label, and now weeks later they still have not received itThey also informed me they had cancelled my account weeks priorNow they are billing me for over $dollars for the cost of the phoneOn top of that, even though they cancelled my account they never cancelled the order for a replacement phoneTotal incompetenceAll of these would normally be issues that could be resolved, except all the customer service representative literally don't know what they are doingDO NOT DO BUSINESS WITH THIS COMPANY
I have really liked having At&t as my cell phone serviceTheir customer service is so much nicer than sprint or version and they are not shady like verizonAlso, their customer service appears to be in the US which I appreciate
I have never been so mistreated by a company in my lifei have been waiting for almost months now for a refund for a go phone refill card1st time I called in, was told I would be able to get a refund because they didn't service my areaonly to find out a month later when I called into check on the status of my refund
that the individual I talked to deleted the notes he took after he realized he had made a mistakeso basically they dont refund go phone refill cards, but then the manager I was speaking to said they would be sending me a check for the amount of the card and took down my information and gave me a reference numberi'm assuming for the inconvenience of having to talk to people at that point and being misled
not including the transfers I had on the previous call a month priorwhat pissed me off the most is the first time I called in they flat out lied to me and took down all my information, even my debt card informationno feed back if they found out who that person was and what was done about it
today when I called in I was given different numbers to call because the AT&T main CS ((800) 331-0500) doesnt do anything with Go Phones, when I did call the numbers given I got automated systems which require me to have a active phone numberafter repeating the process of calling into the main office and letting them know I cant do anything with out a at&t number times I finally got someone to wait a minute and seconds to give me a number where I could get passed the automated system to a real person only to get talked down to and yelled at and over whatever I tried to sayshe wouldnt search using my confirmation number or give me her name when I asked to speak to the managershe just pushed the call back to the automated system then it disconnected me
I spoke to people total only to then be told they cannot refund the money to me but they can put a credit to a friend of mines account and they could then pay meafter putting a mass message out on facebook no one has a go phone and I completely understand why
AT&T has a business model of selling you phones, then forcing mandatory updates onto your device that severely degrades performance, that way, you always need to come back every few months and buy a new phone!
Meanwhile, there is nothing wrong with the hardware, they simply lock the boot loader to their default version of Android, which is loaded with spyware & bloatware
On top of this, we went to an AT&T store and the employees entered the wrong information into the phone in order to prevent it from text messagingWe had to come back days in a row, for separate phones
We later found out this had been done intentionally, as this field is blank when the phone is first purchasedThey were building a (fraudulent) case for us to give up our truly unlimited *** plan
They told us the only way to restore text messaging capability is to get rid of our grandfathered *** unlimited data plan(This was a lie, it turns out they sabotaged the phone with a random number in one of the text message settings fields, this field is blank when you first get a phone)
In the end AT&T will lie, cheat, and steal from youAnd if you have a contract that AT&T doesn't want you to have, they will hold your business hostage for days until you bend to their willThis is fraud
It's a good thing they have a monopoly because in ordinary business, if you do not provide value you get passed upBut when the Gov't has your back, you can steal like them too!
AT&T = Federally subsidized parasites!
I went into an AT&T Store in Potrero Hill in San Francisco to sign up for *** service at a new homeI had U-Verse service a year before that, but had to cancel when I moved into a place that already had another cable serviceI liked the customer service and the fact that I could always rely on my bill, when my previous experiences with Comcast showed me that cable companies can change your bill at any time, and I always dreaded seeing my *** bill and wondering what they were charging me for this month
I expected another great experience, but it has been nothing but a nightmareI signed up with the agent, Garrett, for a bundle that I had seen online, for a *** Choice Package, as well as U-Verse internet, for a TOTAL of around $55/mo as a promotional offer in MarchThey even offered to send a $prepaid *** card in the mail for signing upI asked over and over is that was ALL we'd be paying and if there were any other items placed on the orderGarrett confirmed our low monthly price and we leftAfter that, I had to call to set up an installation and was informed that they had no record of my orderAfter multiple hours on the phone throughout multiple days, and multiple people telling me that they couldn't find my order, we finally scheduled the installation
Since then, I have never received a bill for what I was quoted for the bundle in the storeI always get two separate bills from AT&T and DirecTV, always for twice what I agreed to in the storeI call AT&T every month to sort this out and this is my typical process: call customer service and talk them through my story above for about minutes, with lots of typing and apologies on their end, then "let me transfer you to loyalty/my supervisor/someone else," then a transfer and then my call gets droppedAt this point, I have to start all over again and spend more hours on the phone explaining my situation to various peopleFinally, I get my bill down to what it should be, I pay it, I get the next month's incorrect bills, and the cycle starts all over again
Yesterday, I called AT&T to tell them that I was sick of being stuck in this cycle of stress, of wasting hours on the phone with people who had no record of my bundle order or my past calls! They always need me to explain my situation in full againWhat are they typing for so long when I am on the phone, then? I finally had the sense to ask for names and agent numbersFirst I spoke with George from Arizona *** for an hour and he said he would transfer me to retention to cancel my servicesMy call was droppedBy this time, I was crying from sheer frustrationThen I spoke with Magdalena *** for another hour, who informed me that sales people in the stores are often "dishonest and just trying to get a sale" (her words)She transferred me to her boss when I said that I do not want to pay an early termination fee for a contract that I never agreed toEddie *** the Supervisor that was supposed to help me with this, was condescending and less helpful than Maggie, saying "good luck" when I said that I was feeling like I needed to resort to legal action, and then told me to "have a nice week" before he hung up
I now am expected to go back into the store to deal with the same "dishonest" sales people (Garrett from Portrero Hill SF store) to see if he can pull up my original order with him or at the very least, let me part ways with these two scam-ridden companies without an early termination fee of $
I just want to pay for what I agreed toThat is not a lot to askInstead, I've taken time off of work, spent over hours on the phone since March, been overcharged by hundreds of dollars, and cried actual frustrated tears over this messI even felt like I was going to have a panic attack yesterday on the phone with them because I felt so trapped
What in the world do I do now? Legal action seems the only option
AT&T is the most disjointed company I have ever dealt with. I was an AT&T Internet/phone and UVerse customer for many years and I never liked the poor customer service, the increase in charges by a couple of dollars every 2-3 months, etc. However, the cherry on the cake was added when I moved from Chicago to California and discontinued my service at the end of August 2016. I have called AT&T 3 times prior to the termination date: once to enter the discontinue request, once to give them my new address to send the bill and one more time to change the new address to a different one I eventually ended up with. This happened before the service was discontinued. I also returned the equipment to the UPS store, as instructed, providing the order number.
During the move itself, I lost track that I actually never received a final bill from AT&T. My bad, but understandable (I think) since I have moved across the country and it is overwhelming.
Fast forward to December, I get a call from a collection agency (somewhere from India) stating that I owe AT&T $206.78 and I never paid my bill and I haven't returned the equipment.
Upon verifying the address they had on file, it turns out the new address they had was incorrect.
I called AT&T and I heard the same story. Here are my issues with this:
#1 - Although I made sure to call AT&T to provide my new address, they have updated incorrectly. Therefore, the bills sent never reached me.
#2 - AT&T never bothered to call me - although they had the correct phone number on file.
#3 - AT&T never posted the equipment as received.
#4 - Instead of doing some minimal legwork to locate the equipment or call me, they have put me in collections, although, I was a good customer for so many years and I paid my bills on time.
I called AT&T (since I wasn't going to pay the bill without checking into this) and I was told the same story. They did verify that my address was incorrect. I was told I have to prove that I have returned the equipment by getting the reference number from the UPS store. I called the UPS store and I was told they don't store it and I have to get it from the receipt they gave me.
Needless to say, I looked for the receipt and I couldn't find it.
I called AT&T today again, 4 months after terminating the service and returning the equipment and the agent told me that I now only owe $44.79 because the equipment was returned and its receipt was posted on 12/28/16! Only 4 months later!
I am happy I now only owe the money that I truly own for the remainder of the service in August but the whole thing is just a bad customer experience. I have paid the rest of the money over the phone just now.
This experience reinforces my opinion about AT&T and I will definitely never be their customer ever again. I hope I don't have to be as they are expanding their monopoly and buying other competitor companies. I am happy I have chosen their competitor as a provider in California, although, AT&T has service in the area and they have offered to transfer my services.
Thanks for your attention on this rating.
Sincerely,
Unhappy former customer
2 reasons why I was not greeted at all or even considered....I'm white, and I was wearing a Desert Storm/Iraqi Freedom Veteran ballcap. Visalia and Tulare stores are the same way so I finally gave up on at&t completely! Came all the way from Visalia to Porterville's store for nothing! They lost a damn good customer with impeccable credit!
I recieved a flyer for [redacted] promoted thru AT&T. Went to the AT&T store in Rhinelander, WI. Part of the deal was a $200 Reward. The store dropped the ball and now I am out the reward.
I called AT&T and [redacted] several times. I was finally informed by DirecTV that there is no reward for me. This was promoted thru AT&T.
Their incompetence cost me $200.
At first before we signed any contracts, the staff was very pleasant and helpful. Once we were signed up that is when the problems started. My husband''s phone that he wanted to purchase was not in stock. The manager of this location guarenteed that his phone should arrive day after Martin Luther King Day. The phone did not. It arrived almost an entire week later. Was not pleased at all. Then when we signed up, we were told that our activation fees (3 in total) would be waived but it will take a few billing cycles for it to be credited to our account and not to pay that portion of our bill. Well, I did what they said. Then the calls, emails and letters started coming, threatening to de-activate our account for not paying the entire bill. Plus, I was charged a late payment fee. So, finally I paid the remaining balance, it is not worth the aggrivatiion. Then to top things off, we are in a bad cell reception spot where we live even though their signal map shows that we should have a great signal. We made At &t aware of this right from the start. They plan to charge us for the booster but they are still out of stock, I guess since we have not been notified of them coming into the store yet. We have missed very important work-related calls and texts due to our poor cell reception. We have had our account for almost 2 months now.
Customer service seems to go right out the door after they have you signed into a contract. I have not been pleased at all with this company. I feel we were lied too to get us to sign up and now we are stuck in a 2 year contract with them.
The stores location is 4777 Commercial Drive, New Hartford, New York 13413
I went to an AT&T store in Louisville, Ky., when my cell phone died. I chose a phone and was offered a "free" tablet. I was not told there would be a $40.00 activation fee or a $10.00 a month charge for data. I thought the tablet was just for use with a WiFi connection. I decided to have the tablet removed from my account, since I rarely use it, only to find that it, too, is subject to the 2-year contract. I feel that AT&T's sales methods are deceptive and even dishonest. I know that many, many people are unhappy with AT&T and I wish more of these people would leave feedback on the Revdex.com website.
I was misinformed and mislead with information about my new contract and service that would be provided in order to persuade me to switch from Verizon. I was provided no details I writing, hard copy or electronic, to review for my own benefit to determine the details of my new service. This company takes zero responsibility for the actions of their employees as I was simply told that yes I was lied too and their is nothing that they could do in order to change the outcome.
Un-Tranined or Dishonest Sales People. Either way its bad for customer. Only worried about there own commission and for that if they have to lie to sell something, they would. Assistant Manager and Managers are no help either.
This business is scamming people. I went in for a BOGO offer and Jeremy waited on us. He told us we qualified and processed the information. He told me how everything would work and how much my bill would be. He said I would receive a credit for 2nd phone in 2 months, that I initially had to pay for it for 2 months, Then it would be off of the bill. This was all a lie, he upgraded the 2 phones and I was billed for both. I went into the At&t store in New Iberia and they scammed me. I will never trust them again. I am stuck taking an unsatisfactory offer from them as they refuse to make it right.
By far the worst company I have ever had to deal with. I deal with customer service as a job and have never been so frustrated with a company and how it operates and treats their customers. So many issues, no help whatsoever, and talk about inconvenience or any care how the customers are treated, only that they want all your money. Absolutely horrible. I should have listened to so many people when they had told me not to go with you guys for my services.
My AT&T review absolute horrible experience.
My name is [redacted] on Jan 2, 2017 at 7:00PM - -940PM I spent it on the phone with the AT&T loyalty department. I called and was transferred to them in hopes of clearing up my bill, however instead of great customer service I was treated poorly with lack of professionalism and integrity from at&t.
In the past few months I have received the worst customer service from at&t
1) my bill has never been transparent I was told with my plan that it would not be over 250.00 it averages 300+ a month which is outrageous. Months of November & December is was 400+
2) I have been given the run a round no clear communication in plans.
3) I have been yelled at and screamed by Kelly P[redacted] id# [redacted]
4) The Loyalty department told me to switch my plan by getting direct TV and to lie about it by giving false information. I said to Chris you want me to lie he said no be "imaginative"
He told me if I do this he would give me a 171$ credit to my bill. I was completely appalled he wanted be to lie and then basically bribed me to do this. I said to him are you serious and he laughed.
He kept me on the phone for over 2 1/2 hours I was hoping he would help me. That never happened. Then I finally asked to be transferred ---
4) Nathaniel ID# [redacted] is the manager in the loyalty department which to me is an oxy mn of a title because he didn't care that I am leaving at&t he said ok. If my almost 18-20k dollars In 10 years I have spent into your company doesn't matter than I will take my money elsewhere along with making sure I tell my large social media following not to "like " at&t The poor customer service, professionalism, lack of understanding or trouble shooting. The employees lack of proper training and understanding on the plans is embarrassing. I no longer want to spend my money with this company. Shame on at&t for treating a valuable customer this way. Most of my own career was in Customer Relations and Human Resources and I have never in my life had I experienced such horrible customer service that it has made me this upset. At this point of the situation it's about how I was disrespected and not treated as loyal customer.
There was one person in all of this that was kind and very professional and her name is Tiffany C[redacted] ID# [redacted], she tried is assist me and did her best before transferring me to the loyalty.
I have been an AT&T customer for 10 years which I have spent almost 20,000$ On my cell phone with them.
AT&T didn't care and they don't care for losing me as a customer. I am appalled at how I was treated and actually told to lie.
I hope this review will shed light on this type of company and beware of AT&T unprofessional in.
I have the galaxy S7 and its been overheating. It gets so hot that I can't touch it. I have chatted with someone online twice now and both have told me to go into a store and trade out the phone. Today...I had the customer service rep set an appointment for me at a local store. I got to the store and there was no appointment set up and the customer service rep did not leave any notes about what was said to me. I was told that I could trade the phone in at no cost for a new one at equal retail value. The store told me that was not able to be done. I called customer service and talked to them about it and was given a manger with an ego that was too high for being a manger. I asked for someone higher than a customer service rep to call me. I believe what was told about trading my phone in at a local store should be honored. I have a child and he has burnt his hands touching my phone because it gets so hot. I was told that I could trade the phone in under warranty for the same phone but this is my second on having the same issues. I don't want this phone again. I am considering canceling service with AT&T.
November 22, I & my friend went to our local store at *** *** Ridge Road *** WV XXXXXMy friend wanted an upgrade & I wanted to switch to AT&TWe were there for hours & only my friend's stuff finishedI had to come back later that evening after 5pm to finish mine & still ended of staying an hour past closingWhile I was there my friend came back to the store bc her estimated bill was highThe reason for her higher bill was activation feesShe was unhappy that she was being charged bc she had been a costumer for yrsBarbara & Darius told her they couldn't waive the fee in store but she could call & they would be able to waive that fee for herI told Barbara I knew that I'd have those fees too but asked her if there would be one on the watch? She said "no" & so we finished setting me up Few days later my friend called & they explained that the store had to waive the fees & that they couldn't do it all through themThey ended up in a three way call with Darius & he was upset & rude with herDarius said he'd waive them & then call her when he did itShe never heard from himI received my bill & it had fees that I didn't understand plus a activation fee on the watchThe bill was showing to be $more than I was estimated forYesterday afternoon my friend & I went back to the store, so I could set up an appointment with Barbara for 5:& at the same time my friend asked Darius if he had a chance to take care of that feeHe told her he couldn't do it but his manager could & he'd call her when it was done I arrived at 5:15, signed in with Rus and took a seatWhile waiting another lady came over to Rus & told him that she wanted to speak to BarbaraBarbara came out & started helping that ladyFrom what I overheard this lady had phones they were setting up the day before but only got done due to time & they had came back in yesterday to finishSomething happened & they were considering not continuing w/ the process and wanted their trade in phones backThey were told that couldn't happen bc they had already sent their phones outThat seemed to upset them more bc they hadn't transferred their stuff from the old devices yetThe ended up speaking to a manager & BarbaraWhile waiting Rus kept apologizing for my waitI asked him if he'd do a refund for me on a case while I waited & he said he couldn't do it that I had to wait for someone elseI sat there patiently and at about 6:Barbara finally came overWe started w/ why I didn't get my company discount - wouldn't get it for to billing cycles bc it took time to applyAsked why I was being charged for day of the last billing cycle for all phones when only worked - it didn't matter that my phones didn't work bc they had no control over my number being ported from the previous providerThen I got to the activation fee for the watch & I told her the story about my friend coming in & that I specifically asked her if the watch had a fee and she said noShe started screaming at me! Saying no I didn't, I wouldn't have said that! I'm not a liarI raised my voice over hers & told her to stop screaming at me & that I didn't need the entire building knowing my businessShe continued to scream at me so I finally told her to go get her supervisor minutes later Courtney came out of the backI started explaining everything to her & she said she couldn't waive the feeI then explain to her about my friend's issue and what told her & she said that they had nothing to do w/ the actual stores bc they were just hired outside contractorsShe stated Darius had not asked her to waive my friends fees & even if he did she wouldn't About that time the lady who I mentioned above came over & said that was her issue too, Barbara did her the same wayTold her there were no fees other than the $10/mo feeNever once did Courtney say sorry to me about the fee, about the rep screaming at me & refused to fix the problem, even after another customer said the same thingI was told by Courtney that she would "walk" me out the door after I expressed to her that I wouldn't come back to that store bc I'd snatch the employee if she was to scream at me againAt the door she told me she'd be sure to let the other store manager know that I'd be his customer from then on
Sorry so long, there was a lot more stuff that needed to be added that had took place but I was limited to the number of charactersI will cancel my services as soon as I get the buyout with my other company taken care ofIn the end I will still have a loss of approximately $but it's worth it bc this company is crookedAll the manager said is shed have the appropriate conversation with her employee but she had been there for years & never had any issues beforeThey have reps who lie over and over to customers faces and they stick together when being called out on their lies
HOURS ON THE PHONE BEING LIED TO, HUNG UP ON, AND TRANSFERED TO THE WRONG DEPARTMENTS AFTER SPENDING AN HOUR IN THE STORE, JUST TO BE TOLD THE PHONE THEY RECOMENDED, IS OUT OF STOCK!
I purchased phone through At&t.com near the end of Sept They sent me a non-working *** I mailed them the phone back weeks later using their return label, and now weeks later they still have not received itThey also informed me they had cancelled my account weeks priorNow they are billing me for over $dollars for the cost of the phoneOn top of that, even though they cancelled my account they never cancelled the order for a replacement phoneTotal incompetenceAll of these would normally be issues that could be resolved, except all the customer service representative literally don't know what they are doingDO NOT DO BUSINESS WITH THIS COMPANY
I have really liked having At&t as my cell phone serviceTheir customer service is so much nicer than sprint or version and they are not shady like verizonAlso, their customer service appears to be in the US which I appreciate
I have never been so mistreated by a company in my lifei have been waiting for almost months now for a refund for a go phone refill card1st time I called in, was told I would be able to get a refund because they didn't service my areaonly to find out a month later when I called into check on the status of my refund
that the individual I talked to deleted the notes he took after he realized he had made a mistakeso basically they dont refund go phone refill cards, but then the manager I was speaking to said they would be sending me a check for the amount of the card and took down my information and gave me a reference numberi'm assuming for the inconvenience of having to talk to people at that point and being misled
not including the transfers I had on the previous call a month priorwhat pissed me off the most is the first time I called in they flat out lied to me and took down all my information, even my debt card informationno feed back if they found out who that person was and what was done about it
today when I called in I was given different numbers to call because the AT&T main CS ((800) 331-0500) doesnt do anything with Go Phones, when I did call the numbers given I got automated systems which require me to have a active phone numberafter repeating the process of calling into the main office and letting them know I cant do anything with out a at&t number times I finally got someone to wait a minute and seconds to give me a number where I could get passed the automated system to a real person only to get talked down to and yelled at and over whatever I tried to sayshe wouldnt search using my confirmation number or give me her name when I asked to speak to the managershe just pushed the call back to the automated system then it disconnected me
I spoke to people total only to then be told they cannot refund the money to me but they can put a credit to a friend of mines account and they could then pay meafter putting a mass message out on facebook no one has a go phone and I completely understand why
AT&T has a business model of selling you phones, then forcing mandatory updates onto your device that severely degrades performance, that way, you always need to come back every few months and buy a new phone!
Meanwhile, there is nothing wrong with the hardware, they simply lock the boot loader to their default version of Android, which is loaded with spyware & bloatware
On top of this, we went to an AT&T store and the employees entered the wrong information into the phone in order to prevent it from text messagingWe had to come back days in a row, for separate phones
We later found out this had been done intentionally, as this field is blank when the phone is first purchasedThey were building a (fraudulent) case for us to give up our truly unlimited *** plan
They told us the only way to restore text messaging capability is to get rid of our grandfathered *** unlimited data plan(This was a lie, it turns out they sabotaged the phone with a random number in one of the text message settings fields, this field is blank when you first get a phone)
In the end AT&T will lie, cheat, and steal from youAnd if you have a contract that AT&T doesn't want you to have, they will hold your business hostage for days until you bend to their willThis is fraud
It's a good thing they have a monopoly because in ordinary business, if you do not provide value you get passed upBut when the Gov't has your back, you can steal like them too!
AT&T = Federally subsidized parasites!
I went into an AT&T Store in Potrero Hill in San Francisco to sign up for *** service at a new homeI had U-Verse service a year before that, but had to cancel when I moved into a place that already had another cable serviceI liked the customer service and the fact that I could always rely on my bill, when my previous experiences with Comcast showed me that cable companies can change your bill at any time, and I always dreaded seeing my *** bill and wondering what they were charging me for this month
I expected another great experience, but it has been nothing but a nightmareI signed up with the agent, Garrett, for a bundle that I had seen online, for a *** Choice Package, as well as U-Verse internet, for a TOTAL of around $55/mo as a promotional offer in MarchThey even offered to send a $prepaid *** card in the mail for signing upI asked over and over is that was ALL we'd be paying and if there were any other items placed on the orderGarrett confirmed our low monthly price and we leftAfter that, I had to call to set up an installation and was informed that they had no record of my orderAfter multiple hours on the phone throughout multiple days, and multiple people telling me that they couldn't find my order, we finally scheduled the installation
Since then, I have never received a bill for what I was quoted for the bundle in the storeI always get two separate bills from AT&T and DirecTV, always for twice what I agreed to in the storeI call AT&T every month to sort this out and this is my typical process: call customer service and talk them through my story above for about minutes, with lots of typing and apologies on their end, then "let me transfer you to loyalty/my supervisor/someone else," then a transfer and then my call gets droppedAt this point, I have to start all over again and spend more hours on the phone explaining my situation to various peopleFinally, I get my bill down to what it should be, I pay it, I get the next month's incorrect bills, and the cycle starts all over again
Yesterday, I called AT&T to tell them that I was sick of being stuck in this cycle of stress, of wasting hours on the phone with people who had no record of my bundle order or my past calls! They always need me to explain my situation in full againWhat are they typing for so long when I am on the phone, then? I finally had the sense to ask for names and agent numbersFirst I spoke with George from Arizona *** for an hour and he said he would transfer me to retention to cancel my servicesMy call was droppedBy this time, I was crying from sheer frustrationThen I spoke with Magdalena *** for another hour, who informed me that sales people in the stores are often "dishonest and just trying to get a sale" (her words)She transferred me to her boss when I said that I do not want to pay an early termination fee for a contract that I never agreed toEddie *** the Supervisor that was supposed to help me with this, was condescending and less helpful than Maggie, saying "good luck" when I said that I was feeling like I needed to resort to legal action, and then told me to "have a nice week" before he hung up
I now am expected to go back into the store to deal with the same "dishonest" sales people (Garrett from Portrero Hill SF store) to see if he can pull up my original order with him or at the very least, let me part ways with these two scam-ridden companies without an early termination fee of $
I just want to pay for what I agreed toThat is not a lot to askInstead, I've taken time off of work, spent over hours on the phone since March, been overcharged by hundreds of dollars, and cried actual frustrated tears over this messI even felt like I was going to have a panic attack yesterday on the phone with them because I felt so trapped
What in the world do I do now? Legal action seems the only option
Horrible service. Every month they harass me and try to raise my bill.
AT&T is the most disjointed company I have ever dealt with. I was an AT&T Internet/phone and UVerse customer for many years and I never liked the poor customer service, the increase in charges by a couple of dollars every 2-3 months, etc. However, the cherry on the cake was added when I moved from Chicago to California and discontinued my service at the end of August 2016. I have called AT&T 3 times prior to the termination date: once to enter the discontinue request, once to give them my new address to send the bill and one more time to change the new address to a different one I eventually ended up with. This happened before the service was discontinued. I also returned the equipment to the UPS store, as instructed, providing the order number.
During the move itself, I lost track that I actually never received a final bill from AT&T. My bad, but understandable (I think) since I have moved across the country and it is overwhelming.
Fast forward to December, I get a call from a collection agency (somewhere from India) stating that I owe AT&T $206.78 and I never paid my bill and I haven't returned the equipment.
Upon verifying the address they had on file, it turns out the new address they had was incorrect.
I called AT&T and I heard the same story. Here are my issues with this:
#1 - Although I made sure to call AT&T to provide my new address, they have updated incorrectly. Therefore, the bills sent never reached me.
#2 - AT&T never bothered to call me - although they had the correct phone number on file.
#3 - AT&T never posted the equipment as received.
#4 - Instead of doing some minimal legwork to locate the equipment or call me, they have put me in collections, although, I was a good customer for so many years and I paid my bills on time.
I called AT&T (since I wasn't going to pay the bill without checking into this) and I was told the same story. They did verify that my address was incorrect. I was told I have to prove that I have returned the equipment by getting the reference number from the UPS store. I called the UPS store and I was told they don't store it and I have to get it from the receipt they gave me.
Needless to say, I looked for the receipt and I couldn't find it.
I called AT&T today again, 4 months after terminating the service and returning the equipment and the agent told me that I now only owe $44.79 because the equipment was returned and its receipt was posted on 12/28/16! Only 4 months later!
I am happy I now only owe the money that I truly own for the remainder of the service in August but the whole thing is just a bad customer experience. I have paid the rest of the money over the phone just now.
This experience reinforces my opinion about AT&T and I will definitely never be their customer ever again. I hope I don't have to be as they are expanding their monopoly and buying other competitor companies. I am happy I have chosen their competitor as a provider in California, although, AT&T has service in the area and they have offered to transfer my services.
Thanks for your attention on this rating.
Sincerely,
Unhappy former customer
RE: AT&T Store in Porterville, Ca.
2 reasons why I was not greeted at all or even considered....I'm white, and I was wearing a Desert Storm/Iraqi Freedom Veteran ballcap. Visalia and Tulare stores are the same way so I finally gave up on at&t completely! Came all the way from Visalia to Porterville's store for nothing! They lost a damn good customer with impeccable credit!
I recieved a flyer for [redacted] promoted thru AT&T. Went to the AT&T store in Rhinelander, WI. Part of the deal was a $200 Reward. The store dropped the ball and now I am out the reward.
I called AT&T and [redacted] several times. I was finally informed by DirecTV that there is no reward for me. This was promoted thru AT&T.
Their incompetence cost me $200.
At first before we signed any contracts, the staff was very pleasant and helpful. Once we were signed up that is when the problems started. My husband''s phone that he wanted to purchase was not in stock. The manager of this location guarenteed that his phone should arrive day after Martin Luther King Day. The phone did not. It arrived almost an entire week later. Was not pleased at all. Then when we signed up, we were told that our activation fees (3 in total) would be waived but it will take a few billing cycles for it to be credited to our account and not to pay that portion of our bill. Well, I did what they said. Then the calls, emails and letters started coming, threatening to de-activate our account for not paying the entire bill. Plus, I was charged a late payment fee. So, finally I paid the remaining balance, it is not worth the aggrivatiion. Then to top things off, we are in a bad cell reception spot where we live even though their signal map shows that we should have a great signal. We made At &t aware of this right from the start. They plan to charge us for the booster but they are still out of stock, I guess since we have not been notified of them coming into the store yet. We have missed very important work-related calls and texts due to our poor cell reception. We have had our account for almost 2 months now.
Customer service seems to go right out the door after they have you signed into a contract. I have not been pleased at all with this company. I feel we were lied too to get us to sign up and now we are stuck in a 2 year contract with them.
The stores location is 4777 Commercial Drive, New Hartford, New York 13413
I went to an AT&T store in Louisville, Ky., when my cell phone died. I chose a phone and was offered a "free" tablet. I was not told there would be a $40.00 activation fee or a $10.00 a month charge for data. I thought the tablet was just for use with a WiFi connection. I decided to have the tablet removed from my account, since I rarely use it, only to find that it, too, is subject to the 2-year contract. I feel that AT&T's sales methods are deceptive and even dishonest. I know that many, many people are unhappy with AT&T and I wish more of these people would leave feedback on the Revdex.com website.
Horrible company, service, and employees. If this company were to shut down today, the world would be a better place for it.
I was misinformed and mislead with information about my new contract and service that would be provided in order to persuade me to switch from Verizon. I was provided no details I writing, hard copy or electronic, to review for my own benefit to determine the details of my new service. This company takes zero responsibility for the actions of their employees as I was simply told that yes I was lied too and their is nothing that they could do in order to change the outcome.
Un-Tranined or Dishonest Sales People. Either way its bad for customer. Only worried about there own commission and for that if they have to lie to sell something, they would. Assistant Manager and Managers are no help either.
This business is scamming people. I went in for a BOGO offer and Jeremy waited on us. He told us we qualified and processed the information. He told me how everything would work and how much my bill would be. He said I would receive a credit for 2nd phone in 2 months, that I initially had to pay for it for 2 months, Then it would be off of the bill. This was all a lie, he upgraded the 2 phones and I was billed for both. I went into the At&t store in New Iberia and they scammed me. I will never trust them again. I am stuck taking an unsatisfactory offer from them as they refuse to make it right.
By far the worst company I have ever had to deal with. I deal with customer service as a job and have never been so frustrated with a company and how it operates and treats their customers. So many issues, no help whatsoever, and talk about inconvenience or any care how the customers are treated, only that they want all your money. Absolutely horrible. I should have listened to so many people when they had told me not to go with you guys for my services.
My AT&T review absolute horrible experience.
n of a title because he didn't care that I am leaving at&t he said ok. If my almost 18-20k dollars In 10 years I have spent into your company doesn't matter than I will take my money elsewhere along with making sure I tell my large social media following not to "like " at&t The poor customer service, professionalism, lack of understanding or trouble shooting. The employees lack of proper training and understanding on the plans is embarrassing. I no longer want to spend my money with this company. Shame on at&t for treating a valuable customer this way. Most of my own career was in Customer Relations and Human Resources and I have never in my life had I experienced such horrible customer service that it has made me this upset. At this point of the situation it's about how I was disrespected and not treated as loyal customer.
My name is [redacted] on Jan 2, 2017 at 7:00PM - -940PM I spent it on the phone with the AT&T loyalty department. I called and was transferred to them in hopes of clearing up my bill, however instead of great customer service I was treated poorly with lack of professionalism and integrity from at&t.
In the past few months I have received the worst customer service from at&t
1) my bill has never been transparent I was told with my plan that it would not be over 250.00 it averages 300+ a month which is outrageous. Months of November & December is was 400+
2) I have been given the run a round no clear communication in plans.
3) I have been yelled at and screamed by Kelly P[redacted] id# [redacted]
4) The Loyalty department told me to switch my plan by getting direct TV and to lie about it by giving false information. I said to Chris you want me to lie he said no be "imaginative"
He told me if I do this he would give me a 171$ credit to my bill. I was completely appalled he wanted be to lie and then basically bribed me to do this. I said to him are you serious and he laughed.
He kept me on the phone for over 2 1/2 hours I was hoping he would help me. That never happened. Then I finally asked to be transferred ---
4) Nathaniel ID# [redacted] is the manager in the loyalty department which to me is an oxy m
There was one person in all of this that was kind and very professional and her name is Tiffany C[redacted] ID# [redacted], she tried is assist me and did her best before transferring me to the loyalty.
I have been an AT&T customer for 10 years which I have spent almost 20,000$ On my cell phone with them.
AT&T didn't care and they don't care for losing me as a customer. I am appalled at how I was treated and actually told to lie.
I hope this review will shed light on this type of company and beware of AT&T unprofessional in.
I have the galaxy S7 and its been overheating. It gets so hot that I can't touch it. I have chatted with someone online twice now and both have told me to go into a store and trade out the phone. Today...I had the customer service rep set an appointment for me at a local store. I got to the store and there was no appointment set up and the customer service rep did not leave any notes about what was said to me. I was told that I could trade the phone in at no cost for a new one at equal retail value. The store told me that was not able to be done. I called customer service and talked to them about it and was given a manger with an ego that was too high for being a manger. I asked for someone higher than a customer service rep to call me. I believe what was told about trading my phone in at a local store should be honored. I have a child and he has burnt his hands touching my phone because it gets so hot. I was told that I could trade the phone in under warranty for the same phone but this is my second on having the same issues. I don't want this phone again. I am considering canceling service with AT&T.