Starr Seigle Communications, Inc.

Was told to go to 3 different stores. Just needed my phone replaced. They all said they cant help. I called to complain and someone said a manager will call me back, never got a call back. It's no wonder this company has horrible customer service rating.

AT&T is the worst company customer service I have ever worked with. I was a loyal customer for 10 years and when I combined my bill with[redacted] it all went down hill. They cancelled my service when I paid my bill and they cancelled my service after I was suppose to be refunded $199 from the insurance claim that I cancelled. I dealt with them for 5 months on that issue. Now I left and still have my direct TV service but they can't seem to apply the correct amount of money to my bill. Each time I call[redacted] I get ATT and they give me the same script that they will reinstate my service and next time call[redacted] which I did initially

ATT SALES REP & MANAGER FAILED TO DISCLOSE ALL ADDT'L CHARGES WHEN SWITCHING TO "COMBINED BILLING". WITHIN 1.5 MONTHS of switching to combined billing, our bill has increased to $1,112.19 due by Aug 8th!! This is extremely over our reg monthly charges of approx $230-270ish from the past 5 yrs.
On 6/12 my husband & I called to LOWER OUR BILL. The sales rep was very eager to switch us to"combined billing" & "save" money on future bills. She explained the promotion & savings passed on to us. Our new TOTAL CHARGES for TV, High Speed Internet, and 4 Unlimited Svc Cell Lines would equal $355 (+tax) monthly after bundling svcs. She also let us know that a $16.99 install fee would be THE ONLY OTHER CHARGE for the 1st 3 months. The breakdown was quoted as a TOTAL of $155 for TV (Uverse Lat200/HD Channels) & High Speed Internet (45 mbps). The cells were a TOTAL of $200+tax w/ unlimited data/text/talk. The deal w/ the cells was that your 4th smartphone line would be free. The $200 quoted for cells also INCLUDED the smartphone installment fees. This was supposed to be a savings of $50-$70 off our past monthly amounts due. (Our monthly cost have ranged from $230-270ish the past 5 yrs). She again confirmed all info w/ me & my husband. She proceed to let us know that her manager, Diana would have to re-confirm all info w/ us on a recorded line. Diana let us know that our conversation would be recorded for accuracy. She proceeded to again go over ALL QUOTED info. Diana & rep told us we would not see a change in our bill until after 2-3 bill cycles. Diana, reviewed/confirmed our new svc ord for combined billing, & we once again agreed on the price being $355+tax-nothing more!

We have been with AT&T for approx. 20 yrs and have not had this type of extreme billing problems before. We are in disbelief of this malicious billing practice from such a large corporation like AT&T. I have never had to go through something this drastic in ref to billing with AT&T. I cannot comprehend how AT&T is able to get away with over charging so much and just pass you off through different departments without anyone wanting or being able to resolve your issue.
I am pretty much defeated and have no other way to take action but through the complaint submitted to the Revdex.com. I have exhausted every communication mode possible directly with ATT; I have spent countless hours (at least six). Yes! 6 hours, between phone calls and personally with my husband at an ATT store trying to seek direct resolution for our outrageous combined billing charges! Till today not one rep or manager has been able to help us resolve our combined billing nightmare and stress derived from the day we switched to combined billing.

AT&T overcharged me to pay a $410 bill just for a month. I have been with them for more than 6 years but this will be my last time with this company. I advice people to not go to AT&T they liar to you, they cheat and steal customers people please go to other Cartier not AT&T.

called to activate 2 new phones under the [redacted] promotion , was placed on hold for over an 1hr and 45mins . Representative never came back to the phone , called back was on hold another 20 mins before someone picked up . Representative could not give me the confirmation numbers for either of the new phones or confirm any information. horrible customer service ....

I had my iPhone with AT&T mobility for five years when I missed a payment and they turned off my phone. It was months later before I could afford to turn it on again. It is then that I find they have been charging me as if it was on the whole time. I now have a $1000 unpaid debt on my credit because AT&T mobility robbed me of my iPhone, phone number I've had for over 15 years & evil, sneaky way of stealing for common cell phone service.

I hope more people come forward & make it public what a rotten business AT&T practices. Class action suit?

My main complaint is that my daughter had broken her phone, we have the insurance [redacted] After paying the 100$ deductible they sent us another phone that did not work. After many calls and complaints, We still do not have a working phone on my daughter line. They want us to file another claim and pay another 100$ for another phone.

Very bad management and sales reps at 620 W Dekalb Pike, King of Prussia, PA. I was considering switching to at&t and went to the above store. The sales person went over the current offer details and based on that I signed up with them (offer value over $400). The next day I discovered that I am not eligible for the offer they promised me. I went to the store to cancel the service due to false advertising. The sales rep and the manager acknowledged the fact that they "misinformed" me but charged me a $90 restocking fee for a mistake they have made. That with all the disregard to the inconvenience and the time loss that they have caused due to their callousness towards their customers.

I was offered a $200.00 gift card numerous times through email and by mail. I called the number off my email and somehow I don't get a gift card now because the people working my order didn't put it in. I asked numerous times if I would get this card on the call and was told yes through the mail. Now after talking to numerous people no one can still help me out, when the offer was clearly available and talked about when switching. Mind you I switched from my cable company I have been with for over 10 years and this is the respect I get. I have been with this company for cell phone service for 20 years or more. It's false advertisement and faulty on their end. I am currently waiting on the recorded call at sign up before I file a complaint.

I've called AT&T customer service several times over the last month in order to replace defective devices, and every representative I've spoken to has been polite and provided a wonderfully stress-free experience. In every instance, I reached a speedy and satisfactory resolution without having to argue or over-explain myself. AT&T's customer service is refreshingly rock-solid.

I visited the AT&T store in Issaquah, WA to add a new line to my account. A month later, I found two new recurring charges on my bill: "Multi-Device Protection Pack - Insurance" and "Multi-Device Protection Pack - Support", at $30 + tax per month. The salesperson neither asked for consent, nor in fact mentioned these during the in-store encounter. Had to drive back and request the removal of these "services", yet the salesperson was either unwilling or unable to remove prorated charges for the previous month.

The same exact thing happened to me at another AT&T store a couple of years ago, so I'm inclined to think that this is a widespread practice, as opposed to an isolated incident.

I have submitted a formal complaint to AT&T, the Washington State Attorney General, and the FCC Customer Complaint Center. Hopefully, this predatory practice will come to an end.