Stavron Consulting & Design

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I accept the idea of replacement of my trainsThe problem is that this has been going on for over a year and all I get is lip serviceIf he truly wanted to replace them it is simpleThere have been five sets on [redacted] just since I opened the case, one is still for saleIt's easy, buy a set, send it to me, the problem is fixed Regards, [redacted]

Good morning,Thank you for reaching out to us regarding this matterWe actually looked into the billing and discovered that this client in indeed due for a refundHowever, and as discussed with the client, additional revisions to service requests are being applied to his debt for servicesMuch like any custom design services, a client is charged for revisions for servicesInitially, the client demanded a $refund; despite existing billable services owedOur initial review of the matter and communications indicated the refundHowever, we have found additional communications and revisions applicable.We find that your services are likely abused by those attempting to exploit "fair practices." I understand that while it's in the best process for a productive resolution, it's also prudent that the immediate parties understand services renderedI personally do not condone the "Out of State" claim in this processHowever, we will take every effort to resolve the matter by COB this weekAssociated addendums will be filed with your office for closure of Complaint ID.Sincerely,Andrew W [redacted]

The matter regarding remuneration pertaining to the layouts removal (time on task & transport) storage until date of sale are owedThe sale of the layout has been completed and will be remitted in the quarterly statementHowever, the client cannot dispute the layout being removed, transported from her home and stored in our facilityShe refuses to payfor said removal as agreed, in addition to fuel, time on task for the removal and/or storage while the system was on property during the saleGeneral counsel can advise of receipt in delivery of correspondencesAdditionally, all further correspondences will be conducted via corporate counsel regarding a resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below A.E.Rcontinues to insist that I agreed to pay for the transportation and storage of my husband's layoutThis is untrueAdditionally, I did not agree to pay for the removal of the layout from my home The items that were agreed to are outlined in the consignment agreement, addendum, and fee schedule that I had provided to the Revdex.com previously This claim was made only after I had demanded the return of my items after numerous attempts to be paid for the items soldIt was only after an attempt to sever the relationship that these allegations occurred Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We will take a look for the set on "***." Thank you and we will respond back next Tuesday, May 30th

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The only resolution that is satisfactory to me is replacement of my trainsThis seems like more lip service and feet draggingIsn't months long enough!? If you drag your feet longer the set on [redacted] will be sold and you can use that as a new excuse for why you can't fix this problem Regards, [redacted]

The client advised of a balance owed for the removal, transport and sale of a Custom Model RailroadClient advised company was "not entitle to any further remuneration" post saleClient originally agreed to pay for removal, transport and sales commission associated with saleClient is
now recanting her original position of reimbursing company for said sale(s)The matter has been referred to counsel for reviewClient was mailed a letter and advised of arrangements to be made to pick up remaininginventory via counsel when balance is paidA balance summary will be sent to the client via Certified Mail regarding final quarterly sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Still waiting!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

It's been two weeks since he said he was going to send me the trains and still I have not received anythingThis is what has been going on for over a year, Lip service but no real action.Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I will not accept MrW*** response since during the time we did business he never mentioned or gave me summary of charges being billed When, I came to conclusion that MrW***, the AER Group design services were in effective, I decided to move in another directionI ended up designing the track plan which was sent to MrW*** to bid for construction.Also, in W***'s response he never mentions what my refund is going to beI have email correspondence indicating $from W*** as a number he came up withI also would like to state I never received any invoices for his design work.He told me only charged per design, I only accepted one of his designsThe second design was terrible which caused us to takeover the design and submit for bid to build the layout.As mentioned above, I do feel W*** is due money for his services any less than what he offers originally $will be unacceptable to me

Good afternoon, The item from *** did not arrive before we departed for work in TexasHowever, it did arrive while we were out of the shopWe will be arriving back to Cincinnati on Monday and will ship the package out to the client Monday afternoon or Tuesday morning Thank you,

I would like to know what happened to MY trainsThey were a factory set ,brand new, never used, in the jeweled cases in the box with matching road names I should not have to settle for anything less

What is else is there to representA man had a stroke painting for us and we're replacing the set once we find a replacement

Good afternoon, The individual that was painting the cars did have a start on them. However, having suffered a stroke we did advise that we had a delay, but safeguarded the clients identity. In the interim, we have been looking for a replacement set and will return a new set to the client as-soon-as...

we can find one. We do have a collection coming in with a Roundhouse passenger set matching the same set, however we will not get that collection in until 5/20/17. We will certainly forward those cars to the client at that time.  Thanks

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
The only resolution that is satisfactory to me is replacement of my trains. This seems like more lip service and feet dragging. Isn't 18 months long enough!? If you drag your feet longer the set on [redacted] will be sold and you can use that as a new excuse for why you can't fix this problem.
Regards,
[redacted]

Good afternoon,  [redacted] Tracking information for this package is as follows: [redacted]A signature is required for the package and will be determined upon arrival by the Postal Service. This will allow both parties to track and verify acceptance of packageto [redacted]  Tracking will likely be active on package on 07/27/17 once package has been picked up from our location.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I accept the idea of replacement of my trains. The problem is that this has been going on for over a year and all I get is lip service. If he truly wanted to replace them it is simple. There have been five sets on [redacted] just since I opened the case, one is still for sale. It's easy, buy a set, send it to me, the problem is fixed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A.E.R. continues to insist that I agreed to pay for the transportation and storage of my husband's layout. This is untrue. Additionally, I did not agree to pay for the removal of the layout from my home.  The items that were agreed to are outlined in the consignment agreement, addendum, and fee schedule that I had provided to the Revdex.com previously.  This claim was made only after I had demanded the return of my items after numerous attempts to be paid for the items sold. It was only after an attempt to sever the relationship that these allegations occurred.
Regards,
[redacted]

Good morning,Thank you for reaching out to us regarding this matter. We actually looked into the billing and discovered that this client in indeed due for a refund. However, and as discussed with the client, additional revisions to service requests are being applied to his debt for services. Much...

like any custom design services, a client is charged for revisions for services. Initially, the client demanded a $1000.00 refund; despite existing billable services owed. Our initial review of the matter and communications indicated the refund. However, we have found additional communications and revisions applicable.We find that your services are likely abused by those attempting to exploit "fair practices." I understand that while it's in the best process for a productive resolution, it's also prudent that the immediate parties understand services rendered. I personally do not condone the "Out of State" claim in this process. However, we will take every effort to resolve the matter by COB this week. Associated addendums will be filed with your office for closure of Complaint ID.Sincerely,Andrew W[redacted]