Steadfast Management Company Inc

Good Morning,Thank you for your promt response Thr name of that complex is Echo at Katy Ranch

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have yet to receive a voided and signed lease for our records, which the manager saiid she would be emailing to us months agoNot only that, but they still owe us $for the application fee of *** ***
Regards,
*** ***

Below is Steadfast Management Company, Inc.’s response to Revdex.com Complaint ID No***. Nob Hill Apartments strives to have a positive relationship with its residents. We recognize, however, that incidents may arise in which a resident is dissatisfied with our customer service.
When such incidents do arise, they can often be a useful tool for helping Nob Hill Apartments to improve its customer service. We are hopeful that proves to be the case with Resident’s complaint.Nob Hill Apartments disputes and denies that it has improperly retained any monies of Resident and/or that it has overcharged him in any amount. We recognize, however, that we are not perfect and may periodically make an accounting error, which we would always be willing to correct upon learning of it.Resident moved out of his apartment on December 4, 2016, consistent with the signed Notice of Intent to Move Out. Nob Hill Apartments timely issued a Statement of Deposit Accounting (“SODA”), which itemized the amounts owed by Resident. Resident was not charged for anything on the SODA other than utilities during the time that Resident resided in the apartment. Moreover, contrary to Resident’s assertion, his security deposit was applied as a credit towards the amount owed for utilities on the SODA.As Resident knows, utilities are billed in arrears, such that a payment in one month is for utilities services provided in a previous month. Although Resident may be disappointed that we assessed the charges of which he complains, that disappointment does not equate to any wrongdoing on our part. If Resident would like to do so, we are happy to discuss with him all line items on the SODA to confirm their accuracy and, if necessary, make any corrections. Resident may schedule such a discussion any time by contacting the Community Manager at (832) 767-4003. *** ***|AssociateGeneral CounselSteadfast CompaniesVon Karman Ave., Suite 500| Irvine, CA 92612T:949.623.9193| F:949.777.8393***@Steadfastco.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ther response from Meritage is full of factual inaccuracies and leaves out verbal conversations held with leasing consultants and management that extended reduced termination feesFollowing such commitments, only then I decided to an early lease termination having relied on what later became information (this has cost me months rent in lieu of paying a month term fee of $1579)This information also meant I moved out of the apartment and entered a home purchase contractOnly after weeks nearly of providing notice did Meritage reactively clarify that the term fees would not be month but months. The other factual innacuracy is I did not attempt to sublet nor request a sublet - but rather at the instruction of Meritage, they told me I could secure replacement tenants for my unit and this would release me of the termination fees and further rent obligationUpon securing well qualified tenants, Meritage then provided rent rates to the prospective tenants for amounts significantly greater than currently advertised tenant rates for my unit(Meritage told tenants $vs advertised $1178) I beleive Meritage handled these replacement tenants in bad faith in an attempt to ensure I remained financially liable for the unit as they could move the replacement tenants to another unit and secure rent revenue from both them and myselfInstead of transfering the lease to the replacement tenants, as Meritage guided me to do, I remained liable for months rent ($1579/mth). In addition, Meritage never addressed requested repairs submitted both by phone and in writing - depsite numerous emails and follow upsI lived in the apartment for the duration of my lease with a leak in the 2nd bedroom which left the carpet continuous damp (a problem during the Memorial day storms in May 2015) and damaging my furnitureMeritage never addressed thisThe furniture was purchased brand new from STar in March at a cost of $7K. There were other issues in addition to the above but those are my main concernsHaving attempted to raise and address these with Meritage, both the Assistant Manager and Manager have avoided or refused my calls and left unanswered emails. Other tenants need to be made aware of their poor handling of leases as well as lack of repairs and dealing with associated damage to personal goods.
Regards,
*** ***

Kensington by the Vineyard strives to have a positive relationship with its residents. We recognize, however, that incidents may arise in which a resident is dissatisfied with our customer service. When such incidents do arise, they can often be a useful tool for helping us to improve
our customer service. We are hopeful that proves to be the case with Resident’s complaint.Kensington by the Vineyard apologizes to Resident for his dissatisfaction with the move-out process and customer service provided by our staff. But we dispute and deny that we have improperly retained any monies of Resident and/or that we have overcharged him in any amount. We recognize, however, that we are not perfect and may periodically make an accounting error, which we would always be willing to correct upon learning of it.At Resident’s move-out, Kensington by the Vineyard mistakenly assessed a month-to-month charge on his account, which resulted in Resident having a balance due at move-out. When we learned of this mistake, we corrected it, and we apologize to Resident for any inconvenience that it may have caused him. In connection with correcting the mistake, we also prepared a revised Statement of Deposit Accounting, which resulted in Resident having a refund in the amount of $183.79.Kensington by the Vineyard processed that refund in May 2016. If Resident has not yet received that refund, please contact the Community Manager so that we can check on the status

Revdex.com Complaint ID ***Meritage at Steiner Ranch: *** ***Meritage at Steiner Ranch strives to have a positive relationship with its residents We recognize, however, that incidents may arise in which a resident is dissatisfied with our customer service When such
incidents do arise, they can often be a useful tool for both parties to improve their relationship with one another We are hopeful that proves to be the case with Resident’s complaint.As Resident states in the complaint, on June 11, 2015, Resident provided notice of her intent terminate the lease early and vacate the apartment on August 10, Resident did so based on her understanding of the early termination fee set forth in her lease Meritage at Steiner Ranch apologizes to Resident to the extent that it contributed to Resident’s understanding, which precipitated Resident providing the notice to vacate.Resident subsequently learned that her understanding was not correct and requested to retract the notice to vacate Although Meritage at Steiner Ranch had pre-leased the apartment for an August 20, moby a new resident, we agreed to revise Resident’s move-out date to September 24, 2015 (i.e., the end of the lease term).On August 12, 2015, Meritage at Steiner Ranch posted a Notice of Abandoned Dwelling based on the previously-provided (and then retracted) August 10, move-out date and the fact that no keys were returned to the office Meritage at Steiner Ranch apologizes to Resident for any miscommunication that may have occurred between the on-site staff as contributing to this issue In any event, the matter was addressed and cleared up with Resident that same day, with Resident confirming that she would continue residing in the apartment until the end of the lease term.As a result, Meritage at Steiner Ranch has not assessed any charge to Resident for an early termination fee Nor with we do so given that Resident has resided at the apartment for the duration of the lease Meritage at Steiner Ranch understands that Resident will be moving out of the apartment on September 24, As a customer courtesy, Meritage at Steiner Ranch is agreeable to allowing Resident to terminate her lease early without penalty in exchange for a release of claims if she would like to move out prior to September 24, 2015.Finally, in the complaint, Resident contends that Meritage at Steiner Ranch refused to allow her to sublease her apartment to prospective new residents Under Section of the lease, Meritage at Steiner Ranch has no obligation to allow Resident to sublease the apartment, and may deny Resident’s request for consent to sublease in our sole and absolute discretion Moreover, the prospective new residents were not interested in Resident’s apartment and instead selected a different model all together Meritage at Steiner Ranch would be happy to discuss these matters with Resident to resolve any issues that she may have Resident may do so any time by contacting Meritage at Steiner Ranch’s Manager or Assistant Manager at (512) ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My complaints and concerns are factual, not "alleged"I have kept very detailed records of calls, emails, police reports and police transcripts in regards to my complaints and concernsFirst of all, drug activity that you have refused to address has put myself, my infant and all other residents at riskThe noise level is in fact a lease violation per the previous property manager, ***, and in fact has continued despite multiple complaints and calls to policeOffering to have me move is not an acceptable resolution when I have an infais a total inconvenience as is the drug activity and noise levelThe "alleged" drug activity is a fact by the way, because a columbus police officer has specifically stated he smelled marijuana in and outside of their apartment on multiple occasionsNot to mention the fact that the neighbor admitted to the officer that she smokes weed in and out of her apartment-with children in her home and playing near by as well as right above my infants room.
The work order was not addressed correctly and I have pictures to prove that the maintenance man left standing water and debris all over my laundry roomLet's also discuss how the maintenance man left a clipboard with other residents names and addresses out in the open on my kitchen counterFurthermore my insurance never expired and I'd be happy to provide documentation as proof that *** *** did in fact retaliate after I complained about the safety and living conditions at *** ***.
I have never once seen a tow truck on the property and never have I seen an illegally parked car towed
Suggesting that my complaints are "alleged" and attempting to discredit me when I have detailed records as well as pictures is not an acceptable resolution. Regards,*** ***

Lakeside at *** strives to have a positive relationship with its prospective residentsWe recognize, however, that incidents may arise in which a prospective resident is dissatisfied with our customer serviceWhen such incidents do arise, they can often be a useful tool for helping Lakeside
at *** to improve its customer serviceWe are hopeful that proves to be the case with Customer’s complaint
Lakeside at *** apologizes to Customer for her dissatisfaction with the application and moprocess and customer service provided by our staffContrary to Customer’s allegations, the apartment provided to Customer was moready and contained all of the same amenities, fixtures, and finishings as the model apartmentAlthough Lakeside at *** disputes and denies any wrongdoing as well as Customer’s allegations, we agree to refund to Customer the re-letting fee in the amount of $1,as a courtesy and in a good faith effort to resolve this matterThe refund payment will be sent directly to the CustomerAs a result of this refund, we consider this matter closed and amicably resolved
If Customer has not received the refund payment within fourteen days, please contact the Community Manager for Lakeside at *** at (972) 304-***

*** at *** *** *** apologizes to Customer for the misunderstanding and miscommunication during the application process. We met with Customer and have agreed to refund his full $500. Customer should receive that refund check within thirty days, and we request that he contact
the Community Manager to check on the status if he has not received it within such time. We apologize for any inconvenience that this matter may have caused Customer

Oasis strives to have a positive relationship with its residents. We recognize, however, that incidents may arise in which a resident is dissatisfied with our customer service. When such incidents do arise, they can often be a useful tool for helping Oasis to improve its customer service. We are...

hopeful that proves to be the case with Resident’s complaint.
On May 31, 2015, Resident moved out of his apartment at Oasis. Thereafter, Oasis timely issued a Statement of Deposit Accounting (“SODA”), which showed that Resident had a balance due of $14.67 as a result of his final utilities payment. On June 3, 2015, Oasis sent the SODA and letter to Resident regarding the $14.67. The letter requested that payment be sent to IQ Intl/Rent Collect Global (“IQ”) instead of Oasis directly. After receiving the letter, Resident contacted Oasis to discuss the amount owed and ultimately remitted payment to Oasis directly.
On July 1, 2015, IQ sent an email to Oasis stating that Resident was not in IQ’s system and, accordingly, that he did not have any balance owed with IQ. Oasis forwarded that email to Resident. Thereafter, IQ appears to have sent Resident a letter stating that he owed $29.11. Oasis does not have any information or knowledge as to how or why IQ sent that letter. At no time did Oasis send Resident’s account to collections in the amount of $29.11. Moreover, Oasis has confirmed to IQ that Resident does not owe any money on his account.
Oasis apologizes to Resident for the inconvenience that has resulted from the move-out from his apartment. Oasis confirms that Resident has no unpaid balance whatsoever regarding his residency at Oasis and has informed IQ of same.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response does not address my concern stated in the original complaint.  My problem is that the apartment management will no longer contact me nor have I yet received the payment, despite providing a forwarding address numerous times.  Why is that so difficult to mail a check??  I am unable to physically visit the premises within their open hours.   Please assist.   Forwarding address is [redacted]
Regards,
[redacted]

Belmont Apartments apologizes to Customer for her dissatisfaction with the application process and customer service provided by our staff. But that dissatisfaction does not equate to wrongdoing on the part of Belmont Apartments. As Customer acknowledges, we informed her that we would refund the security deposit. But the amount of the security deposit was only $150.00, not $275.00. The remaining $125.00 was the administrative fee, which was no longer refundable at the stage of the application process where Customer cancelled. We apologize to the extent that there may have been any miscommunication on our part, but the terms of the signed agreement govern the parties’ relationship. At its core, the parties’ dispute centers on the issue of whether Customer’s application was denied or cancelled. Belmont Apartments asserts that the application was cancelled, and Customer asserts that it was denied. In a good faith effort to resolve this dispute, we hereby offer to refund Customer an additional $62.50 in exchange for a release of claims. We will provide Customer with a copy of the release of claims for her to sign upon receipt of her written acceptance of this offer.

Carrington at Champion Forest strives to have a positive relationship with its residents. We recognize, however, that incidents may arise in which a resident is dissatisfied with our customer service. When such incidents do arise, they can often be a useful tool for both parties to improve their...

relationship with one another. We are hopeful that proves to be the case with Resident’s complaint.
On April 2, 2015, Resident submitted a work order to Carrington at Champion Forest for repairs needed to her ice maker. We scheduled the repair for Friday, April 3, 2015. At that specific time, we had only one maintenance technician working, and regrettably he was not able to get to Resident’s work order on April 3, 2015, as scheduled. As a result, we proceeded to complete the repair on the next business day, Monday, April 6, 2015, and closed the work order.
Prior to receiving this complaint, Carrington at Champion Forest did not have any record from Resident stating that the work order was not completed correctly and as requested. If we simply missed seeing any such record, we apologize. Likewise, we apologize for any inconvenience that the delay in completing Resident’s work order may have caused her.
Since receiving this complaint, Carrington at Champion Forest has attempted to contact Resident via voice mail and email. Resident has not returned any of those attempts. If Resident would like to do so, we would be happy to discuss this incident with her. Resident may do so any time by contacting the Carrington at Champion Forest’s Regional Manager, [redacted], at (949) [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com: This correspondence is in response to Consumer’s dissatisfaction with [redacted] by the Vineyard’s response to Revdex.com Complaint ID No. [redacted]. First, Consumer requests a “voided” copy of her purported lease.  Because Consumer terminated the application process, a lease was never fully-signed.  Accordingly, there is no lease to “void.”  Moreover, because more than 30 days elapsed without a lease being fully-signed, the file was deleted from our system.  To allay any concerns that Consumer may have, we hereby confirm that Consumer does not have a lease with Monticello by the Vineyard. Second, Consumer states that we did not refund the $100 application fee for one of the applicants.  Our bank’s records show that check number [redacted] in the amount of $100 for this refund was cleared on July 13, 2016. As a result, Monticello by the Vineyard considers this matter closed and amicably resolved. [redacted]. [redacted] | Associate General [redacted] 500 | Irvine, CA 92612T: [redacted] | F: [redacted] [redacted].[redacted]@Steadfastco.com

Below is the response to Revdex.com Complaint ID No. [redacted]: Stoneridge Farms strives to have a positive relationship with its residents.  We recognize, however, that incidents may arise in which a resident and Stoneridge Farms do not see eye to eye.  This appears to be one such...

incident. Contrary to Resident’s assertion, Stoneridge Farms did not assess $3,000 in late fees.  In sharp contrast, and as was explained and shown to Resident on multiple occasions, Resident attempted to make certain online rent payments that did not clear.  Accordingly, the amount of those unsuccessful payments remained outstanding.  Resident was unable to make those payments, which resulted in a successful eviction proceeding. In sum, Stoneridge Farms disputes and denies any wrongdoing.  We complied with the terms of the lease, including, without limitation, its provisions governing termination.  We valued Resident’s decision to make our community her home, and we are disappointed that her tenancy did not work out for the parties.  [redacted]

[redacted] by the Vineyard strives to have a positive relationship with its applicants.  We recognize, however, that incidents may arise in which an applicant is dissatisfied with our customer service.  When such incidents do arise, they can often be a useful tool for helping us to...

improve our customer service.  We are hopeful that proves to be the case with Customer’s complaint.[redacted] by the Vineyard apologizes to Customer for her dissatisfaction with the application process and customer service provided by our staff.  As we explained to Customer, there was a misunderstanding in which we made a mistake as to the floorplan that the Customer was interested in leasing.  When we learned of the mistake, we checked the availability of the Customer's preferred floorplan, but there were not any available for lease.  We thus apologize for the misunderstanding and any inconvenience that it may have caused Customer.[redacted] by the Vineyard has returned to Customer all funds submitted by her in connection with the application process – an amount totaling $650.00.  As a result, we consider this matter amicably resolved.If Customer disagrees, [redacted] by the Vineyard would be happy to address any remaining concerns that she may have by contacting the Community Manager at (817) 571-8900.

[redacted] at Katy Ranch strives to have a positive relationship with its prospective residents. We recognize, however, that incidents may arise in which a prospective resident is dissatisfied with our customer service. When such incidents do arise, they can often be a useful tool for [redacted] at Katy Ranch...

to improve its customer service. We are hopeful that proves to be the case with Ms. [redacted] complaint. [redacted] at Katy Ranch denies any wrongdoing in this matter. Ms. [redacted] and a co-applicant applied for residency at [redacted] at Katy Ranch. The phone number on file for Ms. [redacted] was not correct, so we contacted the co-applicant’s phone number to inform them that the application was approved and to schedule their move in. Several days later, Ms. [redacted] informed us that, due to unforeseen circumstances, they would no longer be moving in. Thereafter, we agreed to refund the deposit and confirmed the mailing address for delivery of the check. It appears that Ms. [redacted] complaint was filed prior to this agreement. Our records show that the check has cleared. At no time did Ms. [redacted] contact us to complain about the application process or dispute receipt of the refund of the deposit. We apologize for missing Ms. [redacted] complaint when it was first sent by the Revdex.com, but submit that this matter has been resolved.

[redacted] strives to have a positive relationship with its residents. We recognize, however, that incidents may arise in which a resident is dissatisfied with our customer service. When such incidents do arise, they can often be a useful tool for helping [redacted] to...

improve its relationship with its residents. We are hopeful that proves to be the case with Customer’s complaint.
In the complaint, Customer raises concerns over the amount of his security deposit and requests that [redacted] return the full $923.00 security deposit to him. Customer is a current resident and under lease, such that there are no grounds for demanding the return of his security deposit at this time. Rather, as set forth in his lease, the security deposit will be held in accordance with Indiana’s law to secure Customer’s performance of his lease, and returned to him upon termination of his lease, less any amounts properly due and owing for damages caused by Resident beyond normal wear and tear.
Moreover, [redacted] has explained to Customer the basis for the amount of the security deposit, and he stated that he understood and was satisfied with that explanation. We thus consider that issue resolved. In short, when they applied, Customer and his roommate were conditionally approved, and thus were required to pay an additional security deposit to secure their residency. Customer did so, and the lease executed by the parties reflects as much. Accordingly, Customer’s security deposit is not higher than the amount set forth in his lease, which is the agreement that governs the parties’ relationship.

In the complaint, Customer also addresses a concern regarding the windows in his bedroom, asserting that it is cooler in the apartment around the bedroom windows. [redacted] investigated Customer’s concern and found that the windows are properly sealed and not leaking air. To address the concern, we offered to cover the windows in plastic at no cost to Customer, but he refused. We will thus continue to work with Customer on coming up with an agreeable solution. Although we can appreciate Customer’s frustration, that frustration does not equate to any wrongdoing by [redacted].
[redacted] is happy to further discuss Customer’s concerns with him. Customer may contact the Community Manager at any time to schedule such a meeting.

[redacted] Apartments strives to have a positive relationship with its residents. We recognize, however, that incidents may arise in which a resident is dissatisfied with our customer service. When such incidents do arise, they can often be a useful tool for helping [redacted] Apartments to...

improve its relationship with its residents. We are hopeful that proves to be the case with Resident’s complaint. In the complaint, Resident raises concerns that she has had with her neighbors and their alleged illegal activity, asserting that she has made multiple complaints to [redacted] Apartments about this issue to no avail. As Resident presumably knows, we cannot provide details about another resident’s lease and/or lease enforcement measures that may have been taken against him or her. But we take all resident complaints seriously, reasonably investigate those complaints, and take whatever actions that we believe to be reasonably necessary under the circumstances. In short, we have not ignored Resident’s complaints.
Moreover, to address Resident’s concerns, [redacted] Apartments previously offered to allow Resident to transfer to a different apartment on the property. Resident declined that offer. If Resident would like to revisit that option, she may contact the Community Manager at any time to discuss the matter further. In the complaint, Resident also asserts that her complaints about cars allegedly parking in her assigned parking space have been ignored. That is not accurate. [redacted] Apartments has called its towing vendor to respond to Resident’s complaints, but the towing vendor cannot always respond to those calls immediately. We apologize for any inconvenience that may have been caused to Resident by the towing vendor’s inability to arrive at the property before any car allegedly parked in her assigned parking space has moved out of that space. In the complaint, Resident also raises issues that she has had with her dryer. First, in January 2016, Resident placed a work order for her outside dryer vent. [redacted] Apartments addressed that work order the next day.
We apologize for any failure on our part to communicate with Resident regarding the completion of that work order. Second, in March 2016, Resident placed a work order because there allegedly was water coming out of the dryer vent inside of the laundry room. [redacted] Apartments responded to that work order the same day that it was received, and apologizes for any inconvenience that may have been caused to Resident in the amount of time that it took for that response. The repairs were completed promptly and completely upon arriving at the apartment. To the extent that Resident expected or would have liked additional services in response to this work order, we are happy to discuss those expectations with her to help us improve our customer service. Finally, in the complaint, Resident contends that [redacted] Apartments allegedly retaliated against her by sending her a lease violation letter for not having renter’s insurance. In fact, Resident’s renter’s insurance expires this month.
Thus, as it does for all residents, [redacted] Apartments sent a letter to Resident reminding her to provide us with her re-newed renter’s insurance to ensure compliance with her lease. The letter thus stemmed from the expiration date of her renter’s insurance and had nothing whatsoever to do with any work orders that Resident may have placed. We value Resident’s decision to make [redacted] Apartments her home, and we apologize for any inconveniences that she may have experienced during her residency. But those inconveniences do not equate to any breach of the lease or wrongdoing on the part of [redacted] Apartments. The Regional Manager for [redacted] Apartments is happy to discuss these matters with Resident further and will reach out to her to do so pursuant to her request in the complaint.