Steadfast Management Company Inc

Dear Mr. [redacted], We have received your Revdex.com Complaint ID [redacted].  Thank you for bringing this matter to our attention.  To help us investigate your complaint and respond timely, can you please provide me with the name of the apartment community that you resided? Many thanks...

for your attention to this matter and anticipated cooperation. Best regards.  [redacted] C.[redacted]|AssociateGeneral CounselSteadfast Companies18100 Von Karman Ave., Suite 500| Irvine, CA 92612T:949.[redacted]| F:949.[redacted].[redacted]@Steadfastco.com PROCEED WITH INTEGRITY |VALUE PEOPLE |EMBRACE OPPORTUNITIES |PURSUE EXCELLENCE |DO GOOD AS WE DO WELL

This correspondence is in response to Resident’s dissatisfaction with Kensington by the Vineyard’s response to Revdex.com Complaint ID No. [redacted]. As stated in our response, we prepared a revised Statement of Deposit Accounting for Resident, which resulted in Resident having a refund in the amount of $183.79.  In reply, Resident asserted that he had still not received that refund despite allegedly providing his forwarding address on several occasions.  Our bank’s records show that check number [redacted] in the amount of $183.79 for this refund was cleared on July 29, 2016. As a result, Kensington by the Vineyard considers this matter closed and amicably resolved.

Echo at Katy Ranch strives to have a positive relationship with its residents. We recognize, however, that incidents may arise in which a resident is dissatisfied with our customer service. When such incidents do arise, they can often be a useful tool for helping Echo at Katy Ranch to improve its customer service. We are hopeful that proves to be the case with Resident’s complaint.
In the complaint, Resident contends that Echo at Katy Ranch improperly charged him for utilities for December 2013 and, after move-out, failed to provide him with an itemized statement regarding his security deposit. Echo at Katy Ranch recognizes that we are not perfect and may periodically make an accounting error, which we would always be willing to correct upon learning of it. To the extent that any accounting error has been made on Resident’s ledger, Echo at Katy Ranch is not aware of it.
Echo at Katy Ranch has reviewed Resident’s ledger. Resident’s first charge for utilities was entered on March 1, 2014, for the time period covering January 14-31, 2014. There are no charges for utilities for any earlier time period. If Resident has any documents suggesting otherwise, we kindly request that he provide them to us so that we can further investigate his allegation.
On May 18, 2015, Resident moved out of his apartment at Echo at Katy Ranch. Thereafter, Katy at Echo Ranch timely issued a Statement of Deposit Accounting (“SODA”), which showed that Resident had a balance due of $81.46 as a result of charges for utilities. Resident’s final charges for utilities is governed by the Utility/Service Addendum to his lease, including, without limitation, Section 5 thereto, which provides that “When Resident moves out, a final bill will be received which may be estimated based on Resident’s prior utility usage or bills. This bill must be paid at the time Resident moves out or it will be deducted from the security deposit.” Although Resident may be disappointed that Echo at Katy Ranch applied his security deposit to amounts owed for utilities, such disappointment does not equate to wrongdoing by Echo at Katy Ranch.
In sum, Echo at Katy Ranch is not wrongfully withholding Resident’s security deposit. The SODA issued to Resident after move-out is both accurate and consistent with the terms of the lease.
If Resident would like to do so, Echo at Katy Ranch is happy to discuss with Resident all charges for utilities on his general ledger and all line items on his the SODA to confirm their accuracy and, if necessary, make any corrections. Resident may schedule such a discussion any time by contacting Echo at Katy Ranch’s Community Manager at (281) [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no acknowledgement made of the noise complaints I've made on several occasions with both the community manager and Heather, the regional manager. I was suppose to get a follow up and never did. I've had to call in on every issue to follow up since I've moved in, this should not be my responsibility, if I've already made the right people aware. The business claims I refused window coverings; this is completely false. The maintenance worker told me he would get these ordered and I would get a follow up on this with the leasing office and I never did. On November 18, 2015 the Reservation Form was filled out and signed by [redacted]h and the residents. This is something I saw as an important document for their future residents to use for reference and to financially be ready for whats required before move in. This was a form that was now void because the leasing office made a mistake, but somehow the residents were effected negatively. This is unacceptable. This is not a matter of getting the security deposit back, this is a matter of being compensated for the hassle, stress and things that we were not told from the beginning. I am using the amount of $943 as a compensation for the hassle, stress, and the disorganization/miscommunication on the leasing office part. My roommate and I had no choice but to pay the amount that was added because we were already in the process of moving out of our current living places. I am unfortunately now in a situation that I can't get myself out of. Based on their response and looking back now, with everything I know, I would of never considered [redacted]. I am disappointed and am at a point now where I haven't been happy living here due to the constant noise above me, false accusations and claims, and the fact that the business admits no fault to anything I've stated. When my friends and family ask me about my experience here I will let them know the truth and what I had to deal with. 
Regards,
[redacted]

Steadfast management sent me the full amount of my refund this month (Oct).  I tried to respond to the link provided and I was unable to make a formal response. Please let me know if there is anything else I need to do.

[redacted] strives to have a positive relationship with its residents. We recognize, however, that incidents may arise in which a resident is dissatisfied with our customer service. When such incidents do arise, they can often be a useful tool for both parties to improve their relationship with...

one another. We are hopeful that proves to be the case with Resident’s complaint.
The lynchpin allegation of Resident’s complaint is that his neighbors are routinely noisy and that he has made multiple complaints to [redacted] about this issue to no avail. As Resident presumably knows, we cannot provide details about another resident’s lease and/or lease enforcement measures that may have been taken against him or her. But we take all customer complaints seriously, reasonably investigate those complaints, and take whatever actions we believe to be reasonably necessary under the circumstances. In short, we have not ignored Resident’s complaints.
We value Resident’s decision to make [redacted] his home, and we apologize for any inconveniences that may have been caused by his neighbors. But those inconveniences do not equate to any breach of the lease or liability on the part of [redacted]. In discussing the issue with Resident, we offered to transfer him to an apartment on a higher floor that was available, but Resident declined that offer. We thus are willing to work with Resident to resolve this issue, but we are not agreeable to waiving the lease’s early termination provisions given that there has not been any wrongdoing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The details stated by corporate are not true. I did not cancel my application, I was told several times that my application was denied due to insufficient income. I was told on several occasions that I would get my full deposit of $275 back. I was told this by both the Property manager, [redacted], and the assistant manager, [redacted]. As for Customer service, I contacted corporate as well by phone about this matter and left a voicemail and failed to get a returned call. A response from either parties didn't come until AFTER I contacted the Revdex.com. If you guys are so big on customer service, why didn't someone from the Belmont Apartments contact me about my refund amount? The company as a whole is shady and could use some training on customer service. I shouldn't have to go through the Revdex.com just to get a response. 
Regards,
[redacted]

Belmont Apartments strives to have a positive relationship with its prospective residents. We recognize, however, that incidents may arise in which a prospective resident is dissatisfied with our customer service. When such incidents do arise, they can often be a useful tool for helping Belmont...

Apartments to improve its customer service. We are hopeful that proves to be the case with Customer’s complaint.
In the complaint, Customer asserts that her application was denied. That assertion is not accurate. In fact, Customer cancelled her application. Under the terms of the executed Application Agreement signed by Customer, the application fee ($50.00) and administrative fee ($125.00) were no longer refundable at the stage of the application process where Customer cancelled.
Belmont Apartments explained this to Customer when she cancelled her application. Belmont Apartments, however, informed Customer that it would refund the security deposit remitted by Customer in the amount of $150.00. That refund was processed on September 10, 2015, and it can take up to thirty days for Customer to receive that refund. If Customer has not received that refund by October 10, 2015, please contact Belmont Apartment’s Community Manager at (972) 988-1100 to check on the status.

[redacted] at [redacted] strives to have a positive relationship with its residents.  We recognize, however, that incidents may arise in which a resident is dissatisfied with our customer service.  When such incidents do arise, they can often be a useful tool for helping us to improve...

our customer service.  We are hopeful that proves to be the case with Resident’s complaint. [redacted] at [redacted] apologizes to Resident for his dissatisfaction with our customer service and any inconvenience that this incident may have caused him.  Although we dispute and deny any wrongdoing, we contacted Resident and reached an agreement with him regarding his residency.  As a result of this agreement, we consider this matter closed and amicably resolved.   [redacted] C.[redacted]|Steadfast Companies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The
sole basis of my complaint is the breach of contract terms and the
responsibilities on behalf of the [redacted] "Luxury" apartments[redacted]
Apartments have failed to enforce their community policy rules by breaking
lease sections and by failing to provide a quiet, crime free and secure
place for living
Section
of the contract titled Quiet Conduct; No Nuisance, states: "Resident agrees
not to harass, annoy or endanger any other Resident, Management employee or
agent, or person, create or maintain a nuisance, disturb the peace or solitude
of any other Resident or Person, or commit waste in or about the Premises
Violation of this provision shall constitute grounds for immediate termination
of this Agreement
" The nuisance of constant loud noise due to the upstairs
neighbors was never resolved for the duration of months that we have resided
at [redacted] Luxury ApartmentsThe only thing the management has done is
send the upstairs neighbors a few noise violation notices to which the upstairs
neighbors have started to retaliate by deliberately banging on the floor and
the wallsThe situation got to the point that we no longer felt safe since
there was a direct aggression coming towards us from upstairs neighborsAs a
result, we had to vacate the apartment and give our day notice
Section
of the contract titled Crime/Drug Free Housing, states that "resident, any
member of the Resident's household, or any guest under Resident's control shall
not engage in criminal activity, including drug-related criminal activity, on,
around or near the Apartment Community‘Drug-related criminal activity' means
the illegal manufacture, sale, distribution, use or possession with intent to
manufacture, sell, distribute, or use of a controlled substance (as defined in
Section of the Controlled Substance Act (U.S.C802))"We have brought
the issue of marijuana smell coming into our apartment to the management of
[redacted] but they were hesitant to do anything about itTheir only reply
was "we are working on it". From what I
heard we are not the first one to have this issue with these neighborsApparently
before us there was a lady that resided at our unit that had same issues with
the upstairs neighbors but for some reason the management felt kind enough to
let her out of her lease and vacate the unit without any penalties
We believe that our
request of allowing us to vacate the unit penalty free is a legitimate request
since it is [redacted] Luxury Apartments are the ones who have technically
violated the lease agreements by neglect of not enforcing their community
policies of Crime/Drug Free Housing sections 17, and Quiet Conduct; No Nuisance
section 32. Thereby they have created unlivable
conditions that directly impacted our safety and psychological wellbeing
leaving us no choice but to move out
They have let the
situation get so far out of hand by their ways of dealing with the upstairs
neighbors that we had to deal with neighbor retaliation[redacted] management
did in fact offer us to move to a higher floor but at almost 20% rent increase,
thereby forcing us to stay! The whole experience with the management and their
ways made us feel oppressed, trapped and left us in the face of danger[redacted]
[redacted] management out of all people should know and understand the dangers and
hazards of neighbor retaliation and strive at all cost as to avoid it
With that being said,
[redacted] management could at least have some human decency as to drop all
the contract severance fees since these kind of oppressive situations could potentially
deserve a great deal of repayment for emotional damages
Regards,
[redacted]

Park Shore apologizes to Customer for the misunderstanding and miscommunication during the application process.  We contacted Customer to discuss as requested, and we have refunded the full $60 as agreed.  [redacted] has made arrangements with the Customer to retrieve the refund from our...

office to avoid any further issues. We apologize for any inconvenience that this matter may have caused Customer.