Steadfast Management Company

Dear Revdex.com: This correspondence is in response to Consumer’s dissatisfaction with [redacted] by the Vineyard’s response to Revdex.com Complaint ID No [redacted] First, Consumer requests a “voided” copy of her purported lease Because Consumer terminated the application process, a lease was never fully-signed Accordingly, there is no lease to “void.” Moreover, because more than days elapsed without a lease being fully-signed, the file was deleted from our system To allay any concerns that Consumer may have, we hereby confirm that Consumer does not have a lease with Monticello by the VineyardSecond, Consumer states that we did not refund the $application fee for one of the applicants Our bank’s records show that check number [redacted] in the amount of $for this refund was cleared on July 13, As a result, Monticello by the Vineyard considers this matter closed and amicably resolved [redacted] * [redacted] | Associate General [redacted] | Irvine, CA 92612T: [redacted] | F: [redacted] ***[redacted] @Steadfastco.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Below is the response to Revdex.com Complaint ID No [redacted] : Stoneridge Farms strives to have a positive relationship with its residents We recognize, however, that incidents may arise in which a resident and Stoneridge Farms do not see eye to eye This appears to be one such incidentContrary to Resident’s assertion, Stoneridge Farms did not assess $3,in late fees In sharp contrast, and as was explained and shown to Resident on multiple occasions, Resident attempted to make certain online rent payments that did not clear Accordingly, the amount of those unsuccessful payments remained outstanding Resident was unable to make those payments, which resulted in a successful eviction proceedingIn sum, Stoneridge Farms disputes and denies any wrongdoing We complied with the terms of the lease, including, without limitation, its provisions governing termination We valued Resident’s decision to make our community her home, and we are disappointed that her tenancy did not work out for the parties [redacted] ** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response does not address my concern stated in the original complaint My problem is that the apartment management will no longer contact me nor have I yet received the payment, despite providing a forwarding address numerous times Why is that so difficult to mail a check?? I am unable to physically visit the premises within their open hours Please assist Forwarding address is [redacted] Regards, [redacted]

Echo at Katy Ranch strives to have a positive relationship with its residentsWe recognize, however, that incidents may arise in which a resident is dissatisfied with our customer serviceWhen such incidents do arise, they can often be a useful tool for helping Echo at Katy Ranch to improve its customer serviceWe are hopeful that proves to be the case with Resident’s complaint In the complaint, Resident contends that Echo at Katy Ranch improperly charged him for utilities for December and, after move-out, failed to provide him with an itemized statement regarding his security depositEcho at Katy Ranch recognizes that we are not perfect and may periodically make an accounting error, which we would always be willing to correct upon learning of itTo the extent that any accounting error has been made on Resident’s ledger, Echo at Katy Ranch is not aware of it Echo at Katy Ranch has reviewed Resident’s ledgerResident’s first charge for utilities was entered on March 1, 2014, for the time period covering January 14-31, There are no charges for utilities for any earlier time periodIf Resident has any documents suggesting otherwise, we kindly request that he provide them to us so that we can further investigate his allegation On May 18, 2015, Resident moved out of his apartment at Echo at Katy RanchThereafter, Katy at Echo Ranch timely issued a Statement of Deposit Accounting (“SODA”), which showed that Resident had a balance due of $as a result of charges for utilitiesResident’s final charges for utilities is governed by the Utility/Service Addendum to his lease, including, without limitation, Section thereto, which provides that “When Resident moves out, a final bill will be received which may be estimated based on Resident’s prior utility usage or billsThis bill must be paid at the time Resident moves out or it will be deducted from the security deposit.” Although Resident may be disappointed that Echo at Katy Ranch applied his security deposit to amounts owed for utilities, such disappointment does not equate to wrongdoing by Echo at Katy Ranch In sum, Echo at Katy Ranch is not wrongfully withholding Resident’s security depositThe SODA issued to Resident after move-out is both accurate and consistent with the terms of the lease If Resident would like to do so, Echo at Katy Ranch is happy to discuss with Resident all charges for utilities on his general ledger and all line items on his the SODA to confirm their accuracy and, if necessary, make any correctionsResident may schedule such a discussion any time by contacting Echo at Katy Ranch’s Community Manager at (281) [redacted]

Belmont Apartments strives to have a positive relationship with its prospective residentsWe recognize, however, that incidents may arise in which a prospective resident is dissatisfied with our customer serviceWhen such incidents do arise, they can often be a useful tool for helping Belmont Apartments to improve its customer serviceWe are hopeful that proves to be the case with Customer’s complaint In the complaint, Customer asserts that her application was deniedThat assertion is not accurateIn fact, Customer cancelled her applicationUnder the terms of the executed Application Agreement signed by Customer, the application fee ($50.00) and administrative fee ($125.00) were no longer refundable at the stage of the application process where Customer cancelled Belmont Apartments explained this to Customer when she cancelled her applicationBelmont Apartments, however, informed Customer that it would refund the security deposit remitted by Customer in the amount of $That refund was processed on September 10, 2015, and it can take up to thirty days for Customer to receive that refundIf Customer has not received that refund by October 10, 2015, please contact Belmont Apartment’s Community Manager at (972) 988-to check on the status

This correspondence is in response to Resident’s dissatisfaction with Kensington by the Vineyard’s response to Revdex.com Complaint ID No [redacted] As stated in our response, we prepared a revised Statement of Deposit Accounting for Resident, which resulted in Resident having a refund in the amount of $ In reply, Resident asserted that he had still not received that refund despite allegedly providing his forwarding address on several occasions Our bank’s records show that check number [redacted] in the amount of $for this refund was cleared on July 29, As a result, Kensington by the Vineyard considers this matter closed and amicably resolved

[redacted] at Katy Ranch strives to have a positive relationship with its prospective residentsWe recognize, however, that incidents may arise in which a prospective resident is dissatisfied with our customer serviceWhen such incidents do arise, they can often be a useful tool for [redacted] at Katy Ranch to improve its customer serviceWe are hopeful that proves to be the case with Ms [redacted] complaint [redacted] at Katy Ranch denies any wrongdoing in this matterMs [redacted] and a co-applicant applied for residency at [redacted] at Katy RanchThe phone number on file for Ms [redacted] was not correct, so we contacted the co-applicant’s phone number to inform them that the application was approved and to schedule their move inSeveral days later, Ms [redacted] informed us that, due to unforeseen circumstances, they would no longer be moving inThereafter, we agreed to refund the deposit and confirmed the mailing address for delivery of the checkIt appears that Ms [redacted] complaint was filed prior to this agreementOur records show that the check has clearedAt no time did Ms [redacted] contact us to complain about the application process or dispute receipt of the refund of the depositWe apologize for missing Ms [redacted] complaint when it was first sent by the Revdex.com, but submit that this matter has been resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The details stated by corporate are not trueI did not cancel my application, I was told several times that my application was denied due to insufficient incomeI was told on several occasions that I would get my full deposit of $backI was told this by both the Property manager, [redacted] , and the assistant manager, [redacted] ***As for Customer service, I contacted corporate as well by phone about this matter and left a voicemail and failed to get a returned callA response from either parties didn't come until AFTER I contacted the Revdex.comIf you guys are so big on customer service, why didn't someone from the Belmont Apartments contact me about my refund amount? The company as a whole is shady and could use some training on customer serviceI shouldn't have to go through the Revdex.com just to get a response Regards, [redacted]

Belmont Apartments apologizes to Customer for her dissatisfaction with the application process and customer service provided by our staffBut that dissatisfaction does not equate to wrongdoing on the part of Belmont ApartmentsAs Customer acknowledges, we informed her that we would refund the security depositBut the amount of the security deposit was only $150.00, not $The remaining $was the administrative fee, which was no longer refundable at the stage of the application process where Customer cancelledWe apologize to the extent that there may have been any miscommunication on our part, but the terms of the signed agreement govern the parties’ relationshipAt its core, the parties’ dispute centers on the issue of whether Customer’s application was denied or cancelledBelmont Apartments asserts that the application was cancelled, and Customer asserts that it was deniedIn a good faith effort to resolve this dispute, we hereby offer to refund Customer an additional $in exchange for a release of claimsWe will provide Customer with a copy of the release of claims for her to sign upon receipt of her written acceptance of this offer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below / [redacted] Style Definitions */ The sole basis of my complaint is the breach of contract terms and the responsibilities on behalf of the [redacted] “Luxury” apartments [redacted] Apartments have failed to enforce their community policy rules by breaking lease sections and by failing to provide a quiet, crime free and secure place for living Section of the contract titled Quiet Conduct; No Nuisance, states: “Resident agrees not to harass, annoy or endanger any other Resident, Management employee or agent, or person, create or maintain a nuisance, disturb the peace or solitude of any other Resident or Person, or commit waste in or about the Premises Violation of this provision shall constitute grounds for immediate termination of this Agreement ” The nuisance of constant loud noise due to the upstairs neighbors was never resolved for the duration of months that we have resided at [redacted] Luxury ApartmentsThe only thing the management has done is send the upstairs neighbors a few noise violation notices to which the upstairs neighbors have started to retaliate by deliberately banging on the floor and the wallsThe situation got to the point that we no longer felt safe since there was a direct aggression coming towards us from upstairs neighborsAs a result, we had to vacate the apartment and give our day notice Section of the contract titled Crime/Drug Free Housing, states that “resident, any member of the Resident’s household, or any guest under Resident’s control shall not engage in criminal activity, including drug-related criminal activity, on, around or near the Apartment Community‘Drug-related criminal activity’ means the illegal manufacture, sale, distribution, use or possession with intent to manufacture, sell, distribute, or use of a controlled substance (as defined in Section of the Controlled Substance Act (U.S.C802))”We have brought the issue of marijuana smell coming into our apartment to the management of [redacted] but they were hesitant to do anything about itTheir only reply was “we are working on it” From what I heard we are not the first one to have this issue with these neighborsApparently before us there was a lady that resided at our unit that had same issues with the upstairs neighbors but for some reason the management felt kind enough to let her out of her lease and vacate the unit without any penalties We believe that our request of allowing us to vacate the unit penalty free is a legitimate request since it is [redacted] Luxury Apartments are the ones who have technically violated the lease agreements by neglect of not enforcing their community policies of Crime/Drug Free Housing sections 17, and Quiet Conduct; No Nuisance section Thereby they have created unlivable conditions that directly impacted our safety and psychological wellbeing leaving us no choice but to move out They have let the situation get so far out of hand by their ways of dealing with the upstairs neighbors that we had to deal with neighbor retaliation [redacted] management did in fact offer us to move to a higher floor but at almost 20% rent increase, thereby forcing us to stay! The whole experience with the management and their ways made us feel oppressed, trapped and left us in the face of danger [redacted] management out of all people should know and understand the dangers and hazards of neighbor retaliation and strive at all cost as to avoid it With that being said, [redacted] management could at least have some human decency as to drop all the contract severance fees since these kind of oppressive situations could potentially deserve a great deal of repayment for emotional damages Regards, [redacted]

Steadfast management sent me the full amount of my refund this month (Oct) I tried to respond to the link provided and I was unable to make a formal responsePlease let me know if there is anything else I need to do

[redacted] strives to have a positive relationship with its residentsWe recognize, however, that incidents may arise in which a resident is dissatisfied with our customer serviceWhen such incidents do arise, they can often be a useful tool for helping [redacted] to improve its relationship with its residentsWe are hopeful that proves to be the case with Customer’s complaint In the complaint, Customer raises concerns over the amount of his security deposit and requests that [redacted] return the full $security deposit to himCustomer is a current resident and under lease, such that there are no grounds for demanding the return of his security deposit at this timeRather, as set forth in his lease, the security deposit will be held in accordance with Indiana’s law to secure Customer’s performance of his lease, and returned to him upon termination of his lease, less any amounts properly due and owing for damages caused by Resident beyond wear and tear Moreover, [redacted] has explained to Customer the basis for the amount of the security deposit, and he stated that he understood and was satisfied with that explanationWe thus consider that issue resolvedIn short, when they applied, Customer and his roommate were conditionally approved, and thus were required to pay an additional security deposit to secure their residencyCustomer did so, and the lease executed by the parties reflects as muchAccordingly, Customer’s security deposit is not higher than the amount set forth in his lease, which is the agreement that governs the parties’ relationship In the complaint, Customer also addresses a concern regarding the windows in his bedroom, asserting that it is cooler in the apartment around the bedroom windows [redacted] investigated Customer’s concern and found that the windows are properly sealed and not leaking airTo address the concern, we offered to cover the windows in plastic at no cost to Customer, but he refusedWe will thus continue to work with Customer on coming up with an agreeable solutionAlthough we can appreciate Customer’s frustration, that frustration does not equate to any wrongdoing by [redacted] [redacted] is happy to further discuss Customer’s concerns with himCustomer may contact the Community Manager at any time to schedule such a meeting

[redacted] Apartments strives to have a positive relationship with its residentsWe recognize, however, that incidents may arise in which a resident is dissatisfied with our customer serviceWhen such incidents do arise, they can often be a useful tool for helping [redacted] Apartments to improve its relationship with its residentsWe are hopeful that proves to be the case with Resident’s complaintIn the complaint, Resident raises concerns that she has had with her neighbors and their alleged illegal activity, asserting that she has made multiple complaints to [redacted] Apartments about this issue to no availAs Resident presumably knows, we cannot provide details about another resident’s lease and/or lease enforcement measures that may have been taken against him or herBut we take all resident complaints seriously, reasonably investigate those complaints, and take whatever actions that we believe to be reasonably necessary under the circumstancesIn short, we have not ignored Resident’s complaints Moreover, to address Resident’s concerns, [redacted] Apartments previously offered to allow Resident to transfer to a different apartment on the propertyResident declined that offerIf Resident would like to revisit that option, she may contact the Community Manager at any time to discuss the matter furtherIn the complaint, Resident also asserts that her complaints about cars allegedly parking in her assigned parking space have been ignoredThat is not accurate [redacted] Apartments has called its towing vendor to respond to Resident’s complaints, but the towing vendor cannot always respond to those calls immediatelyWe apologize for any inconvenience that may have been caused to Resident by the towing vendor’s inability to arrive at the property before any car allegedly parked in her assigned parking space has moved out of that spaceIn the complaint, Resident also raises issues that she has had with her dryerFirst, in January 2016, Resident placed a work order for her outside dryer vent [redacted] Apartments addressed that work order the next day We apologize for any failure on our part to communicate with Resident regarding the completion of that work orderSecond, in March 2016, Resident placed a work order because there allegedly was water coming out of the dryer vent inside of the laundry room [redacted] Apartments responded to that work order the same day that it was received, and apologizes for any inconvenience that may have been caused to Resident in the amount of time that it took for that responseThe repairs were completed promptly and completely upon arriving at the apartmentTo the extent that Resident expected or would have liked additional services in response to this work order, we are happy to discuss those expectations with her to help us improve our customer serviceFinally, in the complaint, Resident contends that [redacted] Apartments allegedly retaliated against her by sending her a lease violation letter for not having renter’s insuranceIn fact, Resident’s renter’s insurance expires this month Thus, as it does for all residents, [redacted] Apartments sent a letter to Resident reminding her to provide us with her re-newed renter’s insurance to ensure compliance with her leaseThe letter thus stemmed from the expiration date of her renter’s insurance and had nothing whatsoever to do with any work orders that Resident may have placedWe value Resident’s decision to make [redacted] Apartments her home, and we apologize for any inconveniences that she may have experienced during her residencyBut those inconveniences do not equate to any breach of the lease or wrongdoing on the part of [redacted] ApartmentsThe Regional Manager for [redacted] Apartments is happy to discuss these matters with Resident further and will reach out to her to do so pursuant to her request in the complaint

Park Shore apologizes to Customer for the misunderstanding and miscommunication during the application process We contacted Customer to discuss as requested, and we have refunded the full $as agreed [redacted] has made arrangements with the Customer to retrieve the refund from our office to avoid any further issuesWe apologize for any inconvenience that this matter may have caused Customer

[redacted] at [redacted] strives to have a positive relationship with its residents We recognize, however, that incidents may arise in which a resident is dissatisfied with our customer service When such incidents do arise, they can often be a useful tool for helping us to improve our customer service We are hopeful that proves to be the case with Resident’s complaint [redacted] at [redacted] apologizes to Resident for his dissatisfaction with our customer service and any inconvenience that this incident may have caused him Although we dispute and deny any wrongdoing, we contacted Resident and reached an agreement with him regarding his residency As a result of this agreement, we consider this matter closed and amicably resolved [redacted] C[redacted] |Steadfast Companies