Steak House Denver LLC

Complaint: [redacted] I am rejecting this response because: NC office offered no solution and promised to exchange my product over a month ago and still has notI have since threw it away and will steer everyone away from this "business" Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not been contacted within hours and they did not contact me prior to my complaint so I doubt they will now! Sincerely, [redacted] ***

The manager who can be contacted about this matter name is [redacted] and his contact number is [redacted] Thank You

The manager of the Pensacola office is [redacted] and she can be contacted at [redacted] for this matterThank You

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ As a business owner it is at the utmost importance that our customers are satisfied with our productsJust this week alone we have had repeat customers call into our Denver location to reorder from usOur products are USDA certified and perfectly edible for human consumptionMy salesman handled himself in a very respectful manner and tried everything in his power to satisfy this particular customer, everything short of a refund as our company policy is a three day buyers right to cancelWith the amount of product that we order it is possible that this customer could have received a bad steak and we would have gladly replaced had this been the issue(Which we tried to do for this customer.) We carry several different packs including chicken seafood and porkCustomer stated they did not want ANY of this so there is nothing else that can be done to resolve this issueIf the customer would like to reconsider we would be glad to show him something else that he may likeWe have been in business here in Denver for the past years so '12' prior complaints out of millions of transactions is not bad Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I find the businesses response unacceptable they know the meat is inedible for human consumption, when the salesman spoke to us he claimed it was grade A USDA meat and it is not! We don't want any other meat and would like a full refund we are also going to file a claim with our bank to get this transaction reversed based on fraudulent claims by the salesman and the company he represents! When you sell a product to customers it should be quality meat as you claim, I am going to also contact the USDA and have them test the quality of meat you sold to us, you should never claim that you sell the same meat that is used at all the major steak houses in Denver because I guarantee Earls steak house does not feed the same quality need to its customers because they would be out of business! Not blaming your salesman because it's my fault for buying from a door to door salesman! I would like to know what would be the difference in the new meat you are offering over the meat you sold to us? And that's pretty sad response to say only complaints over millions of sales guess you are not into making every customer satisfied

To Whom It May Concern, this is a matter that was taken place at our Panama City location [redacted] is the manager and can be reached at ###-###-#### and ###-###-####Sorry for the inconvenience and have a Great day

Initial Business Response / [redacted] (1000, 9, 2015/09/30) */ Hello [redacted] my name is [redacted] I am the owner/manager of the steakhouse here in DenverI have received your complaint about the meat purchase that you have made to the Revdex.com and apologize fro the inconvenience of our voicemail box being fullWe were in the middle of hiring last weekIt has since been clearedIf you would like to leave me your telephone number or give us a call back @ XXX-XXX-XXXX I would like to resolve this matter for you asapHope you are having a great day and I look forward to talking to you

To Whom It May Concern, Customer's information was taken and entered to be contacted by manager within the hours required in a timely manner Any other concern for this matter can be taken up with the local office in that regionManager's name is [redacted] Contact information is [redacted] Thank You

To Whom It May Concern, Please contact [redacted] He is the regional manager for the Charolette, NC officeThank you

The manager of the Panama City office name is *** and can be reached at ***Thank You

The manager of the Charlotte office is *** *** and can be reached at *** for this matterThank You

The manager of the Charlotte office is *** *** and can be contacted at *** for this matterThank You

Update: Sept 23rd: I received a call back from *** (the salesman who came to my home) this morning, though he left a strange vague message and asked that I call him backShortly after he texted me and said he would be in my area next Tuesday and that he would replace the spoiled filetsHe asked that I put the ones I have in the freezer until he comes to swap themI replied and asked if he would bring me some boxes for the products that I purchased (I told him yesterday I didn't need them, but now I would like them for informational purposes since I am suspicious of quality)I also asked if he would please provide me with a receipt when he comes (he did not offer a receipt when I made the purchase)So though I feel that I definitely was fooled into paying way too much for the amount of meat I got, even including the filets, if he does come through with the new filets and the quality is decent, then I don't think I need further action on this caseI will update if I have further issues

To whom It May Concern, the manager at this location is *** *** and he can be reached at *** to further help you with this matterThank You

I found the filets that I believed they had swapped for cheaper cuts, but they were sitting on top of my wrapping paper bin in the garage, bleeding a puddle on the floorThey apparently forgot to put them in the freezerThe meat is definitely warm and not safe to consume as it was several hours
before I noticed themI will be attempting to contact both the salesman that sold me the steaks and the company phone number he left me to replace the filets as it was his assistant who put all the meat in the freezer for me (that was part of the sales pitch, "we don't want you to have to work so we'll pack all the meat in your freezer for you")If I cannot reach anyone and no one ever returns my calls, then I would still like to request assistance from the Revdex.com to resolve this issueThank you

To Whom It May Concern, on behalf of the Steakhouse Corporate office, everything was taken cared of in a timely fashion and all information was sent to the local office for this customer. Any information pertaining to this customer or matter can he handled with or
collected from the local of Charlotte, NC at ###-###-####The manager's name is *** ***Thank you

Initial Business Response /* (1000, 6, 2015/09/03) */
Im sorry we are not the same companyI only have an office in Denver ColoradoCompany name is Steakhouse Denver!
Initial Consumer Rebuttal /* (3000, 8, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
Please see the attached photo of the pamphlet that I was given with your company nameIf this was not your company, someone is using your name here in Tennessee

Complaint: ***
I am rejecting this response because:They did NOT attempt to try and contact us regarding paymentTheir system was down and we were told that they would get back with us ASAP! I'm the one that had to call them to pay my bill!!! They are not being truthfulIt is true we did sign contracts but not knowing about the $on the dollar for mishandling our personal, hard worked for items!! We are not wealthy peopleWe want back what they broke and their mover LIED aboutHe told me the shredder slipped off the dolly and spilled paper he didn't tell me he Crushed it! So since he liked he needs to buy us a new shredder For the record *** took pictures with his phone and said it's their policy to turn those over to the office manager and they will handle it through claimsThat was the only discussion we had about thatI believe if you break something and Lie about it regardless of contracts you should pay for your mistakes! If our furniture had somehow damaged their truck or a tree from our house hit their trust would WE have been able to charge $on the dollar? I think not! Yes, our card was denied the first time because it was a large amount and the bank froze the card until reaching my husband who is military and was out in the desert of new Mexico for predeployment trainingI had to wait to hear from him so I could have him call his bank and get them to release feesThen it took a few more days for that to take placeWe were not trying to not pay otherwise I wouldn't have called them the first time to make paymentThis company is making it look as if somehow they are victims hereWe hired them in good faith! They promised us when we called for estimates that they take care of their customers and would do anything excellent job for us because knowing I'm recovering from cervical cancer and could not help with the move I needed them to step up and help my husbandI am tired now and want a resolve and the offer of $for a $shredder that we saved up for , for months paycheck to paycheckTheir offer is frankly offensive and companies ways of taking advantage of the little guy.
Regards,
*** ***

Hello [redacted],Thank you for reaching out to me about this complaint. We moved Mrs. [redacted] on Saturday July 22nd, 2017. Before the move, she received an email stating the options she has to cover her furniture from any damages, along with some other information to help expedite the moving...

process. She selected the standard included coverage of $0.60 per pound if any items were damaged. She initialed agreeing to this coverage on our contract.On that day our lead, [redacted], was not able to collect a payment due to our phone payment system being down. So they completed the job and went home. [redacted] did not write about any damages on the contract as we usually ask our customers to reach out to our office directly to handle any claims. Obviously there was a misunderstanding and we have addressed it with our leads to be specific about that going forward.Monday morning we see on the contract that a payment was not collected so we reached out via email to Mrs. [redacted] with no response. We then resorted to calling her every day and she forwarded our calls every time. One week later, she called our office to process payment and apologized for not getting to us sooner. That she had to change her email along with some other contact info for a reason she did not say. We attempted to collect payment then and her card declined twice. It was then that she mentioned about an item being damaged and what we would do about it. We let her know we could begin the claims process as soon as we were able to collect a payment and close her contract out. She said she would call our office back in a couple hours with a different card and she did not. We called the next day and again she continued to forward our calls. A few days later she called in with the payment and it went through. She asked what we were going to do about her shredder and our dispatcher informed her we would be emailing a claims form to begin the claims process.We sent the first claims form via email on 7-31-2017 and got no response. She called a week later and asked what was going on and we informed her that we had sent her the form. She told us that she hadn’t received it so we resent it on 8-9-2017 and it was returned signed to us via email on 8-10-2017.  The only item on the claims form was a shredder. We were able to get the weight of the shredder using the model number she included on the claims form. The unit weighs 44 lbs and at the agreed $0.60 per pound coverage, the total payout was $26.40.We then sent her a claim acknowledgement letter via email on 8-10-2017 as a receipt for her records that her claim had been filed and was being processed. This letter also states the coverage that we are required to have by the TXDMV of $0.60 per pound.Lastly we sent her our settlement letter via email on 8-10-2017 stating that we would be paying her $26.40 to help with replacing the shredder. On 8-15-2017 she responded via email stating that she was insulted and threatened us by stating “I will be sure to make my feelings known via the Revdex.com and every review site I can get my hands on.” All to get us to buy her a new shredder. I will forward you the entire email she sent us.We understood her frustration and explained via email on 8-16-2017 that we are a small business that solely employs members who have served/continue to serve our community and our country and that we have processed her claim exactly the way that the TXDMV requires us to, to protect ourselves and our customers. We also let her know that we understand that $26.40 wouldn’t replace her shredder and were willing to add on an additional $50.00 to help as an act of good faith. She never responded. I will forward you that email, as well as include a copy of her contract attached to this email.We here at First Responders Moving and Delivery do our best to take care of our customers every single day and on every single move. We are saddened to know that she wasn’t satisfied with our services, but we did what was required of us and more on our end. Please let me know what else you need from me as I would love to get this resolved.[redacted]Operations ManagerFirst Responders Moving[redacted] office“Serving our community both on and off duty.”

The manager name is [redacted] and can be reached at [redacted] for this matter. Thank You.