Steak House Denver LLC

I have tried numerous times to contact the number given and no one will answer the call..I don't believe this matter can be solved by me. I was garanteed 100 percent. I was not satisfied with the product and only want what I was promised. I think the Revdex.com can handle this in a better manner than I .

Complaint: [redacted]
I am rejecting this response because: NC office offered no solution and promised to exchange my product over a month ago and still has not. I have since threw it away and will steer everyone away from this "business".
Sincerely,
[redacted]

The manager of the Pensacola office is [redacted] and she can be contacted at [redacted] for this matter. Thank You.

Complaint: [redacted]
I am rejecting this response because: I have not been contacted within 48 hours and they did not contact me prior to my complaint so I doubt they will now!
Sincerely,
[redacted]

The manager of the Huntsville location is [redacted] and can be contacted at [redacted] for this matter. Sorry for any inconvenience. Thank you.

The manager who can be contacted for this matter name is [redacted] and can be reached at [redacted] at our Charlotte, NC office. Thank You.

The manager who can be contacted about this matter name is [redacted] and his contact number is [redacted]. Thank You.

Initial Business Response /* (1000, 9, 2015/09/30) */
Hello [redacted] my name is [redacted] I am the owner/manager of the steakhouse here in Denver. I have received your complaint about the meat purchase that you have made to the Revdex.com and apologize fro the inconvenience of our voicemail box being...

full. We were in the middle of hiring last week. It has since been cleared. If you would like to leave me your telephone number or give us a call back @ XXX-XXX-XXXX I would like to resolve this matter for you asap. Hope you are having a great day and I look forward to talking to you.

To Whom It May Concern, Please contact [redacted]. He is the regional manager for the Charolette, NC office. Thank you.

To Whom It May Concern, this is a matter that was taken place at our Panama City location. [redacted] is the manager and can be reached at ###-###-#### and ###-###-####. Sorry for the inconvenience and have a Great day.

The manager who can be reached for this matter is [redacted] and can be contacted at [redacted]. Thank You.

Initial Business Response /* (1000, 5, 2015/06/02) */
As a business owner it is at the utmost importance that our customers are satisfied with our products. Just this week alone we have had 11 repeat customers call into our Denver location to reorder from us. Our products are USDA certified and...

perfectly edible for human consumption. My salesman handled himself in a very respectful manner and tried everything in his power to satisfy this particular customer, everything short of a refund as our company policy is a three day buyers right to cancel. With the amount of product that we order it is possible that this customer could have received a bad steak and we would have gladly replaced had this been the issue. (Which we tried to do for this customer.) We carry several different packs including chicken seafood and pork. Customer stated they did not want ANY of this so there is nothing else that can be done to resolve this issue. If the customer would like to reconsider we would be glad to show him something else that he may like. We have been in business here in Denver for the past 7 years so '12' prior complaints out of millions of transactions is not bad.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I find the businesses response unacceptable they know the meat is inedible for human consumption, when the salesman spoke to us he claimed it was grade A USDA meat and it is not! We don't want any other meat and would like a full refund we are also going to file a claim with our bank to get this transaction reversed based on fraudulent claims by the salesman and the company he represents! When you sell a product to customers it should be quality meat as you claim, I am going to also contact the USDA and have them test the quality of meat you sold to us, you should never claim that you sell the same meat that is used at all the major steak houses in Denver because I guarantee Earls steak house does not feed the same quality need to its customers because they would be out of business! Not blaming your salesman because it's my fault for buying from a door to door salesman! I would like to know what would be the difference in the new meat you are offering over the meat you sold to us? And that's pretty sad response to say only 12 complaints over millions of sales guess you are not into making every customer satisfied

To Whom It May Concern, Customer's information was taken and entered to be contacted by manager within the 48 hours required in a timely manner.  Any other concern for this matter can be taken up with the local office in that region. Manager's name is [redacted]. Contact information is...

[redacted]. Thank You.