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Steak N Shake

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Steak N Shake Reviews (21)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am awaiting a response from their sales managerHave not received one as of yet Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

The coupon that the consumer is speaking of is a corporate coupon that comes out in StLouis in the Post DispatchThe location she went to is a franchise location in Rolla, MOOur pricing here is different than the corporate storesWe do however gladly accept coupons, they still may get cents off, but the price may be higher than in StLouisAgain, we have our own pricing hereWe have signs at door and registers explaining the policyI did talk to her and explain this to her, she was not happy with the explanation

Final Consumer Response / [redacted] (2000, 7, 2016/01/04) */ I picked up the products so we are settled

I checked my records and this guest's account was refunded on the 17th of July and we also gave them an extra $for their inconvenienceI will forward you over the details of when this all took placeI do know that I did talk to this guest and I believe that he was satisfied with the resolution
I just called him again today and left him a message in case he felt the need to discuss this further.
Thank You,
*** ***
District Manager
Steak n' Shake###-###-####

(Revdex.com received the following response from the business on 3/30/17) From: Tameka MDate: Thu, Mar 30, at 4:PMSubject: To: hello this is response to a complaint filed with our restaurantsteaknshake in aurora oh. we have talked with the customer and am in the
process of resolving this complaint Tameka M

To whom it may concern, On October **, we received a complaint from the Revdex.com regarding a customer who did not want to receive our catalogsWe take these complaints very seriously and responded on the same day. Today, 10/**/16, we received the same letter again. We are
responding again. We would appreciate it if you would please confirm the receipt of this email Our initial response was as follows: Our records show that this customer contacted us two times and we removed her name from the mailing list both timesWe send out many thousands of catalogs each month and they are all preaddressed and pre packed in boxes Because we send so many out and because they are preaddressed and pre packed, it is impossible to know where the catalogs for a particular person are and remove them from their boxes We take many names out of our database every month, in an effort to keep our list current and we will continue to do soWe apologize for any difficulties this may cause and we will inform the customer that she may get one or two more as we send catalogs out in cycles. We may not know if she is in a particular cycle or not Again we apologize for any difficulties caused by the customer receiving our catalogs In addition we would like to add: We work with a company that manages our mailing list and mailings each month. They get updates of our mailing list data each monthWe have alerted them to make sure this customer's name is removed We would like to apologize to the customer once again for any inconvenience or distress we may have caused To the Revdex.com: Please confirm that you have received this response

Initial Business Response /* (1000, 11, 2015/07/28) */
To the best of my knowledge this issue was fixed almost immediately*** *** the manager on duty notified the help desk to have the charges removedThe ticket number was HDXXXXXXXXXXXXX and sent by *** ** SNS Help Desk
XXX-XXX-XXXX option

I checked my records and this guest's account was refunded on the 17th of July and we also gave them an extra $for their inconvenienceI will forward you over the details of when this all took placeI do know that I did talk to this guest and I believe that he was satisfied
with the resolutionI just called him again today and left him a message in case he felt the need to discuss this further.
Thank You,
*** ***
District Manager
Steak n' Shake
###-###-####

Ordered through drive thru chocolate milk shakes that came to $ Gave the cashier $and only received $in change When I confronted the cashier, she insisted that she gave me in change I told her no, I only was given $At that time she bought the issue to another cashier That person counted the money in the drawer They came back and said that they balanced which means that I was given the correct amount I said this was not true that so where was the $ It was not given to me The manager then was called and she told me that $was given to me and that the cash reg balancedI insisted that no, I was only give $and she could check my vehicle if she didn't believe me She said there was nothing she could do for me and I had to call back in the morning to talk to the GMHe was the only one that could pull the video The cashier did not give me $in change Either the cashier pocketed the money, hid it somewhere or dropped it but it wasn't given

I apologize for my late response I handled the guest issue as soon as I received your letter. I am not quite sure what else I need to do to close this matter. If you need any more information please feel free to contact me. Thank you, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am awaiting a response from their sales manager. Have not received one as of yet. 
Regards,
[redacted]

Tell us why here... This is a copy of the e-mail I immediately sent [redacted]. I am willing to help resolve the issue but it was not in anyway the fault of this dealership or it's salesperson. [redacted] researched, test drove and negotiated the purchase of the vehicle he took delivery of. I...

have worked with Taryn B[redacted] for many years and she has always been straight forward and honorable in all her dealings. If [redacted]s question was not answered I'm afraid to say he should have asked the question again. Gibbons Ford has been n business in the same community since 1949 and has always had the consumers best interest at heart which is evident in our Revdex.com rating for the last many years. [redacted]@gibbonsford.comGood morning [redacted],  I was forwarded your e-mail from Mr. G[redacted] early this morning and I have been researching the transaction since I received it. I had all the e-mails printed since the start of the process, going back to the beginning of the conversation you started with [redacted]. This is what I found. The request you put into [redacted] was for: engine: 3.5 V6 [redacted] ([redacted], in the e-mail you first sent Taryn after doing a lot of research you referenced not only the VIN number of the truck you were interested in and ultimately purchased but also the 3.5 V6. It appears by the e-mail dialogue and ultimately your visit to the store that everything was done precisely the way you had intended.  After reading all the conversations and checking to make sure that the truck you placed your inquiry on was in fact the one you test drove and purchased I found no reason to believe that we did not do exactly as we were asked to do.  That being said, this does not mean that we are not wiling to help you correct your situation. You have our teams commitment to do everything financially feasible within reason to achieve your satisfaction. I have copied Andy N[redacted] our General Sales Manager on this so he is fully aware of our intent.   Sincerely,   Darryl * J[redacted]  General Manager  ###-###-#### office

The coupon that the consumer is speaking of is a corporate coupon that comes out in St. Louis in the Post Dispatch. The location she went to is a franchise location in Rolla, MO. Our pricing here is different than the corporate stores. We do however gladly accept coupons, they still may get...

99 cents off, but the price may be higher than in St. Louis. Again, we have our own pricing here. We have signs at door and registers explaining the policy. I did talk to her and explain this to her, she was not happy with the explanation.

Final Consumer Response /* (2000, 7, 2016/01/04) */
I picked up the products so we are settled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I [redacted] SIGNED A CONTRACT WITH STEAK N SHAKE WITH A WITNESS [redacted] THERE AND [redacted] THE DISTRICT MANAGER TO DO 6 STORES FOR THE SEASON THE CONTRACT WAS NOTARIZED AND IT STATES THAT NEITHER PARTY ME OR STEAKN SHAKE COULD TERMINATE THE CONTRACT [redacted] APPROVED IT AND HE OWES ME FOR JUNE TIL OCT 2014 HE BROU WORKING TILL APRIL 20TH AND I HAD TO TAKE 4 DAYS OFF DUE TO NON PAYMENT SO TECHNICALLY I HAVE ONLY BEEN HERE A MONTH AN DHAVE COMPLETED 5 STORES. HE HAS ADDED ON SO MUCH WORK FOR ME HE HAS ME CUTTING DOWN TREES WHICH ISNT EVEN MY JOB HE GOT ME BAGGING UP TREES AND HAULING THEM AWAY. ALL I AM TRYING TO DO IS BEAUTIFY YOUR STORES. WHEN I ORIGINALLY SIGNE THE CONTRACT I WAS ONLY SUPPOSE TO CUT GRASS SPRING CLEANUP AND DO MULCHING AND PUT IN A FEW BUSHES. HE GOT ME CUTTING DOWN TREES BAGGING THEM HAULING THEM AWAY TAKING OUT EVERGREEN FLOWER BDS THAT IS SO HARD IT TAKES 2 OF MY GUYS 4 HOURS TO YANK OUT THOSE EVERGREEN BUSHES AND HE HAS ME DOING THAT AT EVERY STORE I HAVE COMPLETED THAT TASK ALONE AT 4 STORES HE TOLD ME HIS MANAGER said pay her and have her do it all. I offered to clean up the drive thru areas WHEN I FIRST STARTED AND HE TOLD ME NO I OFFERED TO PUT THE ROCKS DOWN HE TOLD ME NO I OFFERED TO DO THE FERTILIZATION HE TOLD ME NO THEN HE CALLED ME A COUPLE WEEKS AGO AND TOLD ME HIS MANAGER WANTS ME TO DO ALL THIS. EVERRY DAY HE ADDS MORE THINGS ON I HAVE CUT GRASS AT ALL LOCATIONS 4-5 TIMES NOW AND I KEEP THEM UP TO PART. AT CENTURY 3 THER IS AN AREA IN THE BACK THAT SITS ON [redacted] PROPERTY THE MANAGER AT CENTURY 3 LOCATION TOLD ME NOT TO CUT THAT AREA ANOTHER LANDSCAPER TOLD ME HE CUT IT AND [redacted] TOLD HIM TO TAKE OVER. WHEN I WENT TO WORK YESTERDAY OUT WATERFRONT AS ME AND MY GUYS WERE WORKING ANOTHER LANDSCAPER CAME CALLED OPTIONS LANDSCAPING I CALLED [redacted] FROM ACCOUTNS PAYABLE AND GAVE HER THEIR INFO. THEY TOLD ME THAT [redacted] HAD THEM CUT MY GRASS OUT CENTURY 3 AND THAT THEY WERE GOING TO BE TAKING OVER CENTURY 3 AND WATERFRONT AND I AM CONTRACTEDDesired Settlement: I WAS CONTRACTED ON APRIL 10TH TO DO 6 STORES I HAVE A WRITTEN NOTARIZED CONTRACT BY ME AND DISTRIT MANAGER [redacted] FOR ME TO WORK TIL OCT 2014 I AM TO CUT GRASS EVERY WEEK AND DO HEDGES MONTHLY I NEED PAID FOR THE REMAINING BALANCE OF THE CONTRACT TIL OCTOBER 2014 JUNE TIL OCTOBER IT STATES IN THE CONTRACT THT IT CAN NOT BE TERMINATED BY EITHER PARTY AND I HAVE IT TO SHOW YOU I AM NOW THE 3RD LANDSCAPER THEY HAVE DONE THIS TO

On Tuesday, March 1 - myself and a co-worker placed an online order at this Steak 'n Shake - order [redacted] - pickup time of 02:18 AM. When I arrived at the restaurant to pick the food up, the store was closed. We called the customer service number listed on their website, and spoke with [redacted], who issued us Complaint [redacted] and a promise that we would hear from the branch supervisor within the next two business days.It has been three days, and a complete larceny of $10.68 that cleared my bank account today - and Steak N Shake has not made any attempt to contact me.HELP !!!!!!!Product_Or_Service: Club Sandwich, and Chicken TendersOrder_Number: [redacted]Desired SettlementA refund of $10.68 and some form of responsibility taken by Steak N Shake

BURGERS FROM [redacted]in this day and age of burger wars between the hamburger industry, one would imagine a more hospital-able friendly most courtesy customer service oppose to the appalling conduct we received from a young man who identify himself as a manager. driving thru the drive thru with a couple of sorority sisters we place order and our fries was small not the large as ordered and one of the chicken sandwiches was not inclusive driving back around inform them of such and when arriving back at the window a bag was toss no words into our car on top of that nor were there any napkins or catsup this is the tacky unprofessional conduct that inspire consumers to return to [redacted] or [redacted] whereas we are treated much better when driving back off we realize the humburgers were not as requested but fear they would mistreat our food so here we are expressing our dissatisfaction and concernsDesired Settlementrefund to card may 11 a 11;30am

On March 1, 2016 around 2:00 am I placed an order online with Stake n Shake for the Duraleigh Road location. This location was showing open at the time (we have order there several times before around this time 24/7 hours) of the order. Upon my co worker found the location to be closed. All the lights off and doors locked. I called the location with no answer. I then called the Corporate number and spoke with a subject by the name of [redacted]. I explained that I had paid $8.38 for food online for a store that was showed to be open an was not. I was told I would be contacted within 2-3 days. As of March 3, 2016 at 11:59 I had not received an email or call from the company. I checked my bank account to find that the money had been drafted from my account. I called the company again this am around 4:00 am. I was told the same thing "someone will contact you within 2-3 days". I was given a reference number by the company [redacted]Desired SettlementI would like this issued taken care of with my bank account. I would like for someone with the company to contact me. I have had to take time away from my family to take care of a matter that could be very simple.

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Description: RESTAURANTS

Address: 1567 W 5th St, Eureka, Missouri, United States, 63025-1030

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