Stearns Lending LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I can neither accept or reject this information until I have clarified it with my attorneyI was told my bankruptcy was closed do this is COMPLETELY new and unexpected information to me Please allow me a couple of days to confer and confirm these statements I do appreciate finally hearing SOMETHING from SternsThat alone is worth a lotd have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

This company paid out my property taxes when they were notified that my loan was being refinanced and the new companyThis money was paid out on Nov 9, 2016, they had until December 10, to make the paymentIt is not standard procedure to pay out any amounts when the loan is being or in the middle of a refinanceThe property taxes were paid twiceI spoke to someone a few weeks ago who instructed me to go on their website to make a ticket (# [redacted] ) and they would call the Riverside County Tax Collectors office to request the payment back because the account would have received checks for the same amount $1,This company was notified by the [redacted] Mortgage that they were requesting a Payoff for my account that my loan was in refinance modeI called the office again 12/13/at 11:a spoke to [redacted] (id #***), explained my situation to her, asked to be transferred to a supervisor, was cut offCalled back at 11:am on the same date, spoke to [redacted]

Hello, ***:I wanted to provide an update on the complaint I filed against Stearns Lending on 10/On Saturday, 10/24, I received a check post-dated Wednesday, 10/21, for the complete $refund that I had been seeking.So as far as I am concerned, my complaint has been resolved Please let me know if you need anything from meThanks! [redacted] ***

On August 3, 2015, our Special Loans Department received an e-mail request from the borrower to recast his loanOn August 4, 2015, the Special Loans Department forwarded wire instructions to the borrowerOn 08/25/15, a wire in the amount of $100,was received, which included a $recast fee On September 22, 2015, our Special Loans Department received a call from the borrower regarding the status of the refundA representative advised the borrower that it was a timely procedure and make take up to days to perfectAs a recast alters the original terms of the note, the loan needs to be re-amortized and a contractual agreement between the borrower and the lender needs to be prepared and executed by both parties On October, 5, the prepared agreement was sent to the borrower for signature and notary via [redacted] overnight mailOn October 26, the executed/notarized documents were received from the borrower, and forwarded to the Investor Accounting Department for final approvalThe documents were executed by our Special Loan Department on October 27, 2015, effective December 1, with a new payment of $A copy of the agreement and new amortization schedule were sent to the borrower on November 3,

My husband and I purchased a house in June of using a VA home loanMy husband had only recently went through the VA disability evaluation and were not VA funding fee exempt at that timeRegardless we closed on the house and made the monthly payments as expectedWe then sold the house in January 2016, but then discovered that Stearns had reported us having consecutive 30-day late payments for November 2015, December and January We have brought this up with the company and they have brushed us off saying that it wasn't a problem with Stearns/Loancare, but a problem with our bank ***WE have stopped fighting that claim because we figured it would cost too many resources and Stearns/Loancare was unwilling to help Before we closed on selling the house we got back my husband's VA funding fee exempt letter and submitted it around the same time we requested the payoff amountLoancare didn't get back with it until after we had closed on selling the house and the am

At the beginning of March, I received a letter from my Cty Tax Office stating that I had a credit on my account When I called to investigate, I was shocked to find that my county taxes had been over paid by $2, I asked the cty tax office to process a refund back to LoancareThis was credited to my escrow acct on 4/At the beginning of April, I received my monthly statement in the mail that showed my monthly mortgage payment had gone up $ When I called customer service, I was told that it was because I had an estimated shortage in my escrow account I told her that I did not receive an escrow disclosure statement regarding this change on my account I then proceeded to explain to the rep that my taxes were overpaid and my escrow analysis is wrong because of this The rep told me that she would put in a request to have this looked at and that I should call back in 3-business days for a resolution When I called back 3-days later, I talked to another agent who h

As a first time home buyer, I purchased a new home and Stearns Lending was the preferred lender with the builderAfter several months of payments (auto-drafted), I started receiving overdue tax statements in the mail from the local county tax officeApparently Stearns had not paid the property taxes that were collected in escrow to the appropriate countiesThinking this was an easy fix, I called in February, in an attempt to get this resolvedIt is now April, and after calls a week for the last months, not only is the issue unresolved, but the only response I seem to ever get from them is: "we will escalate this and give you a call back"I never get a return call, nor am I allowed to speak to upper management or the tax departmentI am now filing complaints against Stearns with both the Consumer Financial Protection Bureau and Freddie MacI'm basically at a lost! This is a terrible experience as a first time home owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Firts they told me LTV have to be 80% to 20%, and when Starnse lending saw the appraisal came more then 20% they told me now I have to be 75% to 25%LTV.They jest don't want to cancel the pmiI spoke couple of lenders they told me the standard pmi cancelation is have to be LTV 80% to 20% Equity If they don't take any action I will talk with my Lower and will take the next step upAlso, I have a home insurance coverage which is I payed in full for all year, so that way lander don't have to charge me for personal insurance, I notified them that I have insurance so they can stop charging me every monts but they still charging methey did not want to cancel even insurance ( even if it's paid in full by me )This is wery stressful because they're lying and taking our money. Sterns lending you have to stop lying to your customers and make every thing so difficult
Regards,
*** ***

As I was promised a loan from Stearns lending they took me all the way to closing time to inform me that I will not qualify for a loan in the mist of waiting I had to pay inspection fees for the home I wanted of $therefore since Stearns lending refused to help me I feel they should reimburse me the $I paid for house inspection They should have known my employment status off from the beginning and not making me wait two months to inform me that I will not be given a loan which put me and my family in a bad position and nowhere to live

Stearns Lending refuses to honor my mortgage contract as signed..as of 12/1/my PMI per month was supposed to decrease from $to $per monthThis is per the signed mortgage and per the Stearns rep that signed my closing documentsI've been trying to resolve this since 12/with no success Stearns refuses to return my phone calls

I refinanced my primary residence and a rental property months ago and both mortgages were resold twice, ending up with StearnsBoth insurance policies (and policy numbers) for both properties had been remained the same since 2005, with my primary residence renewing in June and the rental in AugustI keep my loan and insurance docs for several years, so I had last years' policies for both home and rentalAnd I have this years' renewal/renewal certificatesNo changes to either in regards to address
I received a letter from Stearns last week indicating that the address for the policy for my primary residence did not match the mortgage and that I needed to call to rectifyAs I quickly noticed that they had the wrong policy number (the one assoc with my rental) associated with my residence, I called and (after navigating through an overly complicated and lengthy auto attendant menu) got to a live person
They proceeded to tell me that the address on my insurance policy for my home was incorrect, and persisted even after I explained the situationI then gave the person the loan # for the rental and asked them to tell me the insurance policy # assoc with itSurprise - it was the same policy # that they had assoc with my primary residenceThe person tried to say the insurance company sent the wrong informationWhat??!! In the previous years my same insurance company had annually renewed my policies (without address changes) but I'm supposed to believe that somehow State Farm's automated system sent me policies with the correct address but sent Stearns copies with the wrong information????!!!
And what is the resolution - after spending several hours getting all my paperwork in order and waiting to speak to a representative - I need to spend more time requesting that State Farm resend a copy of my homeowner's policy

Negative: As I was looking for a lender I found Stearns in a Facebook advertisementWhen I spoke to them I gave all my pertinent information and credit informationThe spoksman George Npromised he can help me and promised I will be closing on a houseThis company took me all the way to closing to push it back another weeksAfter the weeks, my closing date was pushed only to find out tge stearns will Not be help with a home loanThis has put me and my family in a bad situation since I had to leave the condo I living at at the end of monthAnd hoping the home would be mineI lost money ($250) on a inspection of the home I thought was going to mine and not reimbursedThis company will lie to you all the way to the endThey knew my employment situation all from the begining and could have informed me it would be a no goI found another lender and now closing wry soon with employment status and no issuesStearns is a joke

I just got off the phone with a local lawyer, David Farmer, he looked and we are not in foreclosure at all but Stearns Lending sent us letters stating that we areThey also sent emails to our new mortgage company stating that we are in foreclosure and owe over $13,
Stearns Lending created escrows on our account in and in claiming we did not have insuranceBoth times we had the insurance and presented proofIt took a considerable amount of time for them to realize we were correct and get rid of the escrowThey told us each time, that we needed to send them a letter stating that we wanted the escrow that was created in error, to be removedEach time this happened it extended the amount of time of the escrows existence and made us late on payments we were making due to the incorrect information they had on fileThey have also charged thousands in late fees that should not have been charged
This situation also affected our credit adverselyMy wife's and my credit plummetedThey finally fixed the error and our credit went back up but never fully recoveredI have attached photo evidence to show what Stearns has done to our creditFrom my conversations with Richard at Freedom mortgage, the mortgage was never returned to the original amount as was discussed and written in a letter from Stearns after removing each of the escrows
A lot of pain, suffering and financial burden has occurred from what Stearns Lending has done
The emotional pain has been hugeWe have had arguments and talk of divorce, total dissension in our home
We have not been able to do anything with our credit since this started in We wanted to get a home equity loan to add solar, and air conditioning and lower our paymentsWe could not
As we are fighting the claims by Stearns on how much we owe, we are falling further and further behind
One reason for this is Freedom Mortgage, the company Stearns sold our deed to, told us not to pay until this is resolved
There have been two recent escrows created because of property taxes not being paid on timeThat was caused by the state of Hawaii and filing issues that we are also currently dealing with and paperwork has been filed
Even with that we do not owe them nearly what they claim we do
Stearns has a bad track record of doing things like this to their customersOn the Revdex.com website, they have Negative Reviews and zero good onesEvery single review that they have received has been negative!
The best thing for Stearns to do is to remove all late charges, put us back as being current on our mortgage and the money they owe us carry the mortgage until it is depleted and send a letter to the three credit reporting agencies explaining that we were never late on our mortgage at all, that it was mistakes on their end and to have our credit rate restored

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Almost immediately after the purchase of our home in December my wife and I filed and completed the Homestead process to lower the taxes on our new homeThe Homestead was accepted and completed on January 13th and we immediately made Stearns aware so that our mortgage payments could be adjusted and reflect the lower price owed monthly for our escrow accountAfter SEVERAL points of contact (January 20th, February 5th, February 10th and March 15th) and in turn sending every document requested we still have not seen the change made months laterI attempted to email again last week and got no response whatsoever

This is one of those companies that handles a large expense for your home but it seems there is no one working thereI have called in to remove the PMI from my monthly mortgage payment three times in two weeks, have left voicemails each time, and followed up with two emailsThere hasn't been a single time that I have received a response back or gotten someone on the phoneI'm hoping that, if I ever hear back, I can get my $per month back for the past two months I've been waiting to get it removed since I achieved the required 20% equity to do soI would be remiss if I did not mention, I do get a response when I email: and automated answer saying to wait an entire week to hear back and that writing in again to follow up will make them take longer to answerNice

There is so much wrong with this business, its difficult to even know where to start From issues with allowing customers to submit principal only payments, to insanely long hold times and rude, unhelpful customer service, to payment processing issues, to a worthless website I have nothing good to say AT ALL, and everything bad Unfortunately, this seems to be the opinion of every review source I can find (yelp for example, boasts a bleak 1.5-star average)
Im on the verge of contacting a lawyer, as Im not even sure much of what this place does is even legal STEER CLEAR OF THIS BUSINESS IF AT ALL POSSIBLE!

My loan Number:
Since I have the mortgage I signed escrow waiver form and paid the property tax and insurance myself
I was erroneously charged escrow fee since Aug till now
I have contacted the office times and submitted all the paper works signed including wavier form with confirmation # ***
But nothing is changed since Feb Escrow account is not changedThe charged is still applied
Can you please dismiss the escrow charge and refund the extra charge

Our February mortgage payment was due on 2/16/ Stearns Lending cashed the actual check on 2/4/2016, but for some unexplained reason waited days to credit the account After 2/16/they began sending us delinquency notices We contacted their customer service days ago, I sent them the cashed check from our bank, and they are apparently still unable to credit the account for the late charges The matter will apparently be reviewed by a supervisor next week
Failure to credit a payment upon receipt is a violation of California law and federal regulations They need to remedy this situation immediately

Stearns Lending Company is a terrible lending companyI ended up with them owning my mortgage AFTER they purchased is from my bank They increased my monthly payments by approximately $per month without any solid evidence why When I spoke to the representative she said that they added a cushion to my payments and recommended that I request an escrow amount without the "cushion" added to my payments Three weeks later I call back and the representative denies there being a cushion and that what I heard was wrong, but that I must pay the new increased mortgage payment After lengthy discussions the new representative admitted that they never collected enough money for escrow all the way back to (it is now May 2018) In other words, they are charging me for expenses from years ago That is how messed up this company is! In order to confirm their assertion I would have to go through years of payments Ridiculous!