Stearns Lending LLC

This company paid out my property taxes when they were notified that my loan was being refinanced and the new companyThis money was paid out on Nov 9, 2016, they had until December 10, to make the paymentIt is not standard procedure to pay out any amounts when the loan is being or in the middle of a refinanceThe property taxes were paid twiceI spoke to someone a few weeks ago who instructed me to go on their website to make a ticket (#***) and they would call the Riverside County Tax Collectors office to request the payment back because the account would have received checks for the same amount $1,This company was notified by the *** Mortgage that they were requesting a Payoff for my account that my loan was in refinance modeI called the office again 12/13/at 11:a spoke to *** (id #***), explained my situation to her, asked to be transferred to a supervisor, was cut offCalled back at 11:am on the same date, spoke to ***

This lender has has horrible customer service! A payment was not applied correctly to my account and after submitting a contact form through Stern's website, I waited a week with no replyI finally called them and after sitting on hold for minutes I was told that it would take several weeks for that to be corrected in the systemOver month after this phone conversation, I receive an E-mail from Sterns in response to my original messagethey say they will look into my questionMore that a week later I receive another E-mail stating that they addressed my issue months agoSo it takes these people almost months to respond to E-mail, ridiculous!!!!! The fact that Sterns is has a Revdex.com "A+" rating is beyond my comprehension!

I am a customer of Stearns Loan Care Their website is horribly outdated and difficult to useI have autodraft set up on my account My loan is set to be paid on the 1st of every monthFor some reason this month I checked it only to see that the process date would be the 6th which according to their website would mean I would incur a late fee I cancelled my auto draft and made a one time payment I then attempted to call during business hours several times only to wait minutes through all the prompts and be disconnected This company doesn't give a @#$@ about customers and wants you to wait excessively only to be placed on hold and then disconnectedThis isn't the first time I have had problems either with just trying to talk to them Reaching a live person is nearly impossible

I have a home loan through Stearns LendingI recently requested my PMI to be canceledI followed the steps and gave Stearn $to complete an appraisal for the PMI to be removedThe appraisal was done on 3/16/and then I received a letter in the mail that my loan was going to be transferred from My Loan Care to *** ***A customer service representative (#***) at My Loan Care (through Stearns) said that the PMI cancelation would be completed before my loan was going to be transferred to *** *** (on 4-3-18) I called *** *** on 4-6-to make sure they received the appraisal information for the PMI to be canceled and they said they received my loan information but not the PMI cancelationI contacted My Loan Care and talked to different people who then told me to contact Stearns directlyI have tried multiple phone numbers to contact a Stearns representative and it is impossibleThe number on their website is located in Honolulu, HI, so the time zo

Stearns Lending, LLC (“Stearns”) is responding to the rebuttal filed by *** *** with the Revdex.com regarding the refund of the inspection fee he paid. We stand by our original decision to respectfully decline Mr***’ request of the $inspection fee refund as outlined in our previous response

Stearns controlled my mortgage before they handed it off to myloancare, which is essentially the same companyThey have double charged my mortgage payment, overdrafting my account by $and causing other bills to get declinedI have called every single day for the last week and keep getting told today is the day I will get my money refundedIt never isI ask to speak to a manager and they tell me no one is available but one will call me back by the end of the dayNo one has called me yet and ive heard this times nowThey refuse to refund meThey cannot answer any of my questions or give me an actual time as to when their manager will get around to handling my accountIt is absolutely ridiculous

In
response to the borrower’s concern, the bill in question is a supplemental
bill, not the borrower’s regular tax bill. Such taxes are not reported
by *** (*** *** *** *** ***) as they are not part
of the original tax bill and they are the
borrower's responsibilityAs of
today, it is noted that such has been paid in full by the borrower
If
the borrower wishes to have any supplemental taxes paid out of escrow, we ask
that they send a request, along with the bill in question, to Stearns’
servicing department within days of the due date and we will be happy to accommodate
In
this instance, we received the first tax inquiry on 1/15/15, however the
bill was due by 12/5/Without the borrower's assistance, we have no way of
knowing when they receive a supplemental bill, regardless if funds to pay those
supplemental taxes were collected at closing and deposited to escrow
Hopefully
this explanation will be of help going forward, and apologize for any
confusion

had a terrible experience with Stearns Lendingafter closing, got a call that in fact we didn't close, go back and pick up cashiers ck and get funds from a different bank account, go get another employment verification from Dept of Defense, bring back to Title Company within hoursafter doing this, they still didn't fund the loan had to lease back the new home from owner for days while Stearns scurried to get their priorities in orderno apology, no refund, no note of explanation, no nothing!

Rich H*** and Scott M*** are clueless Worst wholesale lender ever

After submission of the borrower’s complaint, our servicing department called the borrower on 6/16/to discuss the denial of her request to cancel her Primary Mortgage Insurance (“PMI”)
Stearns Lending, LLC is currently servicing the loan on behalf of Fannie Mae “FNMA”If the current value
of the property is used to determine whether the PMI can be cancelled, FNMA requires that when the loan has been in existence for less than years, (minimum of two years), the current balance of the loan must equals a minimum of 75% of the current property value
In the borrower’s case, the loan originated on 9/25/The new appraisal was received on 5/22/with a value of $265,The borrower’s current loan balance as of 6/19/is $208,522.04, which represents 78.6% of the current property value, thus ineligible for PMI cancellation at this time
As referenced above, our servicing department spoke with the borrower to notify her of this appraised amount and her current balance at the time, which resulted in the denial of the cancellation requestOnce the borrower’s principal balance reaches $198,750, she will be eligible for cancellation, based on the current property value

Primary Mortgage Insurance
As previously stated in our original response, Stearns Lending, LLC is servicing the borrower’s loan on behalf of *** ***, the current owner of the loanAs such, Stearns is bound by rules and regulations of FMNA’s Servicing GuideThe portion of the guide that provides the ground rules for termination of Conventional Mortgage Insurance based on current property value is Part “B”, specifically section 8.1-This section is attached hereto, and can be referenced through the link below:
***
The facts are as followsThe borrower’s current loan was originated in September, The loan program is a year fixed conventional loanThe current value of the property pursuant to the appraisal completed on May 22, is $265,The borrower’s principal balance is $208, Taking the principal balance ($208, 522.04) and dividing it by the current value ($265,000), one arrives at the current loan to value (LTV)$208, divided by $265,= .7868% (78% LTV)
Turning to the FNMA Servicing Guidelines Section 8.1-(attached), “If the mortgage loan is….a first lien mortgage loan secured by a one-unit principal residence or second home, then, the LTV ratio must be 75% or less, if the seasoning of the mortgage loan is between two and five years
Currently, based on the calculations above, the borrower’s current LTV is not 75% or less, nor has it been seasoned for two yearsAssuming even if the seasoning requirement is waived based on the criterion further stated in section 8.1-regarding property improvements, the LTV requirement is still 75%,
Provided the borrower has an acceptable payment record at the time pursuant to paragraph of section 8.1-04, once the principal balance reaches $198,750, she will be eligible for cancellation, based on the current property value
Homeowner’s Insurance
On July 8, 2015, our servicing department reviewed the borrower’s loan file for the removal of borrower’s impound/escrow accountA tax supervisor called the borrower to advise that we will be able to remove the escrow account for both taxes and insurance, and the removal is currently in progress

We are responding to the complaint filed against Stearns Lending by Mr*** with your agency. Mr*** states he continued to make electronic payments from his bank after the servicing of his loan number *** transferred to Freedom Mortgage. He has been unsuccessfully
trying to get a refund of one extra payment made to Stearns LendingWe have reached out to LoanCare, the original servicer of Mr***’s loan to assist us in this responseThe attached letter was sent to Mr*** on October 16, advising him of the servicing transfer effective November 2, to Freedom Mortgage. LoanCare received checks for Mr***’s November and December payments as well as his January payment. LoanCare forwarded these payments to the new servicerThe payment Mr*** is requesting a refund for was received on January 29, under loan number ***. When Mr*** contacted LoanCare, he was advised to provide proof of payment to assist in locating these funds. LoanCare located the funds and a refund check was mailed to Mr*** on February 16, We trust that the aforementioned has addressed all concerns

We went to sign some paperwork, and when we got there they asked for pay stubs, bank statements, ectWe forgot them at home and got attitude about having to go back to get themWe're all human, we all make mistakes and forget thingsWe then signed paperwork and were talking, our consultant then told us we needed to come up with proof of have hundreds of dollars and needed proof of how we got itIn my eyes, we should have been told this before we signed paperwork and not just before we get ready to leaveGoing to look into dropping these guys and finding someone that won't give us attitude and get snooty with usWe're first time home buyers, so we have lots of questionsAlso, while we were in the conference room, they kept checking their phone and texting peopleThey even answered a phone call while they were in the room with usNOT a good way to try and get business

I need Stearns Lending, who has told me about times on the phone, to remove the inaccurate information from my credit report I was in loss mitigation thru Stearns, when they told me that this would NOT effect my credit They have since sold my loan to *** ***, and still have not corrected my credit report I still show I am days past due, which I am not! Please, again, Take off the Negative Credit Reporting from my credit reporting file I was promised repeatedly this would take place, but still has not !
I can go more into depth, but they inaccurately reported this to them They also would not allow me to make payments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I called on Monday January 9th and was told that, 'our offices are closed, please call again later.' This was during normal business hours.  Apparently the Virginia Beach offices were closed.  What kind of customer service is that?  After being disconnected several times I finally got through to someone to make a phone payment.  It is absolutely disgusting they way this place does business.  It took me over 45 minutes to get through to someone after being disconnected multiple times and then listening to their stupid automated system.  Once through I asked them again about when they were going to adjust my payment because I paid in full my insurance premium in November for my home for a year.  They told me it could take months to adjust my payment.  Why is this taking so long?  Stearns is an unethical and unprofessional company.  I can't wait to take my loan and business somewhere else.   I expect my payment to be adjusted post haste.  I am tired of all the problems I have had.  Stearns is a joke of a company with terrible customer service.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Seems like Stearns doesn't want to take any responsibility for anything.  They can't adjust my overpayments, they can't contact their sister company Lakeview or make any of this right.  What a disaster.  They are unethical and close complaints without performing any due diligence.  I am disgusted by their poor service.
Regards,
[redacted]

The process for the borrower to request the payment of supplemental tax bills is outlined in the original response. Regarding evidence as to whether the bill in question is a supplemental tax bill, the borrower can access her county's tax assessor's website at [redacted] Attached are imaged copies from the website indicating the tax is a supplemental tax for new construction (attached).

Hello, [redacted]:I  wanted to provide an update on the complaint I filed against Stearns Lending on 10/20. On Saturday, 10/24, I received a check post-dated Wednesday, 10/21, for the complete $475 refund that I had been seeking.So as far as I am concerned, my complaint has been resolved....

Please let me know if you need anything from me. Thanks![redacted]

We are responding to the complaint filed against Stearns
Lending by [redacted] (“Borrower”) with your agency with regard to her
property taxes.  The borrower is
requesting a complete review of her escrow account and a reduction of the
monthly escrow payment.
We have reached out to...

LoanCare, the sub-servicer of the
borrower’s loan, to assist us with this response.
LoanCare began servicing the borrower’s loan on June 9,
2015.  When the loan was initially
boarded, LoanCare showed just one tax line for Collin County for a total tax in
the amount of $9,307.56.  The loan should
have been boarded with two tax lines.
On December 15, 2015, the second tax line for Denton County
was added.  The taxes for both counties
should have totaled $9,307.56; however, LoanCare showed Denton County as
$3,372.60 and kept the total for Collin County as $9,307.56.  LoanCare’s vendor, Corelogic, incorrectly
reported the taxes for Denton County as $5,530.18 on December17, 2015 and they
paid the incorrect parcel. 
LoanCare completed an analysis of the loan on March 30,
2016, showing taxes in the amount of $14,837.74.  Due to the projected amount for taxes, the
monthly payment increased from $2,819.00 to $3,279.85 effective May 1, 2016.
A refund was received from Denton County in the amount of
$2,157.88 on April 15, 2016.  The funds
sent to Denton County for the incorrect parcel on December 17, 2015 were
reapplied to the correct parcel and Denton County refunded the overage. 
LoanCare has since corrected the tax lines to show the
correct amounts due for taxes for a total tax of $9,621.52.  On May 10, 2016, LoanCare completed a new
loan analysis.  The new payment effective
June 1, 2016 is $2,833.93 and an overage in the amount of $5,279.04 was sent to
the borrower on May 10, 2016 and the borrower was advised of the same.
We apologize for any inconvenience the borrower may have experienced
due to the series of errors that occurred with her taxes.