Stearns Lending

Review: Stearns Lending has a website that they promote on their phone lines. The website name is www.[redacted]com. When my wife and I decided to try the website for our home mortgage for paperless billing, we had a very frustrating experience. I paid my mortgage bill online for November in the first week. Several days after, the lending company charged my account again for the same amount. This overdrew my checking account. Stearns customer service required a statement proving the mistake, which I understand, but it was a hassle to accomplish in the middle of the work week. The next day, the situation was resolved. However, several days after that, the lending company charged my account again for the same amount. Over $6,500 in several days! So I had to go through the entire process again and I'm currently waiting to be reimbursed..again. The best explanation I have received is a "glitch in the website". For a large lending company that deals with thousands of dollars a day, a "glitch" doesn't cut it for me. This website is flawed. I have since deleted my account information from the website and will be using paper bills from this point forward.Desired Settlement: Obviously, a full refund of the amount taken and reimbursement of any bank or bounced check fees that occurred as a result of this glitch.