Stein Mart

Good Morning [redacted] ,Thank you for allowing us the possibility to clarify the situationAs soon as your wall heater/AC combination unit was broken, we replaced it with a brand new wall-mounted unitThe heater/AC combination unit that was there before is no longer being manufactured, so we could not replace it with a similar unitWe have contacted multiple warehouses, big box stores, and appliance repair technicians before contacting the actual manufacturerWe received the same answer from all of the companies, which was "this entire line of heater/AC units and the parts for repairs are no longer being manufactured." We have provided multiple space heaters for your use during the winter months, and that is sufficientThere are many properties in this more historic area of Austin which have only ever had space heaters, and the tenants residing in those homes have not been experiencing the multitude of issues that you seem to be facing just by having to use an alternative method to heat your living spaceIf you feel as if the space heaters we have provided are not adequate to fit your needs, you are more than welcome to purchase your own and use it in the spaceWith any of these space heaters, it is important to follow proper safety procedure, to give the heater sufficient space, and to not leave the heater running when you are asleep or are out of the homeWhile you are sleeping, it is best to warm yourself with clothing, blankets, sheets, comforters, etc., as these pose less of a fire risk than leaving your heater on and unattended overnightBesides being dangerous, leaving the space heater on for hours will be more expensive than heating the home while you are in the unit and awakeIf used properly, space heaters can save you money by only heating the area of the apartment you are currently utilizing as a living spaceHave a wonderful dayUniversity Realty

Hello Mr [redacted] ,We apologize that you are not satisfied with our responseI will attempt to address your objections below:We mailed your son and his roommate their check on 08/29/A copy of this stamped envelope is in your file, and we are happy to send this to you to show that we did send the check out in a timely mannerWe have spoken with the USPS regarding this matter, and they informed us that they are currently behind in their local deliveriesWe have already offered you the option of putting a stop payment on the previously sent check and issuing a new check, and this offer still standsYou informed us previously that you did not wish to take us up on this offer, but, should you change your mind, we are more than happy to do this for youThe Hour time frame to submit the MoInventory and Condition Form is standard across all UT Campus Area Lease ContractsWe only have this form to document the condition of the apartment upon move-inAccording to this form, the charges that were assessed were not present in the apartment at the time of move-inWhile there were many items listed on this form, and even extra space where additional issues could have been listed, none of the items listed were deducted from your son and his roommate's security deposit.I understand your objection to the $painting costPerhaps a more detailed explanation of the charge will assuage your concernsThis charge is broken down between labor and materials, and we made absolutely no profit from your deductionWe were charged $by a team of painters who were hired to go to the property to perform this serviceThis is not a large labor charge for multiple workers to perform a service such as this oneThe other $is the amount paid for the gallon of paint that had to be used in the unitWe did include the paint color in your son and his roommate's Lease ContractThey had the opportunity to buy the $gallon of paint and perform the touthemselvesThey did not do this, however, and the cost deducted from your son and his roommate's security deposit was the cost required to ready the apartment for the incoming tenants.You do concede that we did inform you that the deposit dispute communications need to be in E-mail, allowing for thorough documentation from both of our endsThis is precisely the reason that we are responding to your disputes in writing instead of over the phoneWith regard to the late submission, we informed you in our previous communication that we did, in fact, accept the form and take it into consideration even though it was submitted lateAs I am sure your son and his roommate are aware, there is a drop slot located immediately adjacent to our front door where rent checks, lease documents, and other notices can be left after hours and on weekendsThis slot leads to a container, where documents and checks will not be lostThe drop slot is clearly labelled with a large arrow with the words "After Hours Drop Slot" printed in the middle.I hope I have been able to address your concerns.Thank You, and Have a Nice Day, [redacted]

Please see the attached responseThanks [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewedI am not happy at all with this response frankly We have two accounts there and have for years plus our kids have also had accounts there I was at the bank several times during this period and the only thing they suggested was for me to move over my from the savings and put in a mm acct as I would accrue more interest In the past this never happened no one ever notified me by mail or phone that fees are accruing times It is just good customer skills I have every cent to cover anything that came out They said to change the fee charge well I already did maybe they should look at this more closelyI have since then transferred all the over so I am not charged meaningless fees just so the bank can make money and not provide a loyal customer serviceI have talked to several banks about this and they think it is classless and poor customer service Regards,

Please see the attached response

To Whom It May Concern and in response to Ms [redacted] complaint please see below: - August 7th, 2018: Ms [redacted] moved in to the unit located at [redacted] ***, and at that point she received a copy of the Apartment Complex Community policy- April 6, 2018: Updated community policies, attached to this response, were delivered to the doors and emailed to all the tenants at the propertyPer Ms [redacted] lease and in paragraph of the lease contract stating the following, “Our rules are considered part of this LeaseYou, your occupants, and your guests must comply with all written apartment rules and community policies, including instructions for care of our propertyWe may regulate: (A) the use of patios, balconies, and porches; (B) the conduct of furniture movers and delivery persons; and (C) activities in common areasWe may make reasonable changes to written rules, and those rules can become effective immediately if the rules are distributed and applicable to all units in the apartment community and do not change the dollar amounts on pages or of this Lease”, Landlord is executing its right to update the community policies as needed and have notified tenants about the changesMs [redacted] has acknowledged receipt of said policies per the content of her complaint filed with Revdex.com, making said community policies valid as receipted by her at the property- April 9, 2018: Surveillance cameras were installed in the exterior common areas of the property located at [redacted] Security cameras were installed in the dog runs, courtyard, and parking areas; none were installed inside the unitsManagement is within its right to monitor the common areas of their rental propertyThe surveillance is strictly on the exterior of the property- April 10, AT 3:21PM: Ms [redacted] was caught on camera in the dog run at the property allowing her dog to defecate without immediately removing the wastePer the pet addendum that Ms [redacted] signed with her lease contract on August 7, 2018, it states, “If the animal defecates anywhere on our property (including in a fenced yard for your exclusive use), you must immediately remove the waste and repair any damage.” As Ms [redacted] mentioned in her previous email the cleanup was not addressed until minutes later, after the property manager emailed Ms [redacted] a violation for not picking up the dog wastePictures of Ms [redacted] violation are included in this response- April 10-12, 2018: Attached are all the emails between property manager and Ms [redacted] concerning this matterIn these emails, you will be able to see that the fine was reduced in half and an extension until May was given for the payment for the fine in questionIn conclusion, Landlord is within their right to apply violation and violation fees to any tenant caught violating the community policiesA payment accommodation was given to Ms [redacted] and the fine will not be removed from the account

Attached is WSFS response to this complaint

Please close out this complaintOur District Director has spoken with and resoved Msfavorite's complaintSincerly, [redacted] Septein Mart Inc

Good Afternoon Mr [redacted] ,We have reviewed your file, and it appears as if some clarifications need to be madeYour application, the "Rental Application for Residents and Occupants," does not list anything at all under the "beginning and ending dates of Lease Contract" field under the "Contemplated Lease Contract Information"You stated in your complaint that we "accepted a lease applicationwith an end date of June 3, 2017." This is not true.The original lease was written for a month period, as no lease terms were indicated on your Rental Application for Residents and Occupants, but we did attempt to accommodate you by shortening the lease to be a month lease, ending at the end of June, When this was still unacceptable to you, we did refund your Security Deposit in fullWe retained the application fee, because this covers our cost to process your application and run your background checkYou acknowledge in your complaint that you were approved, so you are aware that this service was performed, and the amount paid for the application fee cannot be refunded at this point.Additionally, your Rental Application for Residents and Occupants states that "Unless we authorize in writing, youmust sign your lease within three days after we give your approval in person, by telephone, or by email, or within five days after we mail you your approvalIf you or any co-applicant fails to sign as required, we may keep the application deposit as liquidated damages and terminate all further obligations under this agreement." In an attempt to provide good customer service, your security deposit was refunded in full when our agreement states that it could have been retained as liquidated damages after you failed to sign the Lease Contract within three days of approval.Please find attached, Page of your Application, the blank area indicated shows that the beginning and end dates were not filled out at all.We wish you the best of luck in your home search, and hope that you have a prosperous New Year.University Realty

Hello ***,There was not extensive paint damage in your unit, which is why the labor and materials for your toupaint amounted to only $This price, for a team of painters to go to the property, repair the paint damage, and provide themselves with the necessary materials to do so, is not excessiveThe other $you are contesting is a $administrative fee, which you agreed to on the Move Out Information page of you lease (attached), which states "If any make ready work is needed, an administrative fee of $will be charged." This administrative fee covers our office's expenses for our time scheduling work for your unit, not only for the paint, but also for the uncontested A/C filter changing, which had not been completed by you for at least a month upon your move outBased on the above, and your lease contract, these deductions were just and warranted.Thank you, and have a nice day!University Realty [redacted] ?

Attached is a copy of our response letter that was faxed to the Revdex.com (I was on vacation) on January Enjoy your day!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The attached photos show where my foot has misshapen bonesLess than inches apartThe 1st adjustment and the 2nd adjustment were made because the technician did not satisfactorily adjust the brace the 1st time even though he has felt the boney area that was hurting when I tried to wear the brace.It is important that you understand he did not make “area” adjustments but corrected the 1st one he madedays before in the same part of the braceI believe this should have been a courtesy adjustment because of those circumstances: my long history with the company; and possible future braces I will be needing manufactured.Obviously they needed my $more than they valued providing customer service[redacted]

Please see the attached response from WSFS Bank to the [redacted] complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First of all this business claims superior customer service, the whole process has been a complete hassle The letter that they responded to me is obviously a generic letter because it is not even addressed to me, it is addressed to someone else I do not agree with the response I have even talked to my current bank and they can't even believe this has happened over a measly $deposit that cleared my account on that Monday following said deposit I want this bank to give me all the fees back In the process of waiting for a response more fees are assessed to my account daily Such a huge disappointment Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I still haqve not received any deposit from them as of 9/12/2016,and while the painting issues might be technically correct,if you saw the buyer check in form the apartment was riddled with problems and if we failed to note or write down all of them,nevertheless there were still multiple problems with the apartment which most people would not be able to document in a reasonable time frame,nor is there really room on the form for all the problems the apartment had.In addition,charging for minor touch up is too much and charging extra cleaning costs when the apartment was professionally cleaned per their request is also unreasonable.I suspect that these are just ways this business has of withholding Deposits and if we went to that apartment today,none of the issues present a year ago other than the appliances would have been addressed.With regard to them communicating well with us,they did insist that things be put into E-Mail,which we did,but when we asked to speak to someone in person,that is when we were stonewalled and evaded.When you leave four messages in one day and ask for a return call and never get it,I don't consider that good communication.I'm sure since they are withholding Deposits from many tenants,they know that the callers will be complaining so they just refuse to talk to anyone except by phone.With regard to the late submission of the form,the boys tried to drop it off on the weekend when everyone was checking in and the office was closed and they did not want to put the form under the door or someplace else where it could get lost.If they allow tenants to check in on the weekend,they should keep the office open a reasonable number of hours so that the tenants can drop off the form Regards, [redacted]

Hello ***, The charges have not "proved" to be fraudulent, you only feel that charges may be fraudulentThey are, however, not fraudulentThe deduction for the damaged blind was refunded promptly when you brought this to our attentionYou were aware of the presence of the damage on your ceiling, and you informed us that you purposefully did not list this item on your moinventory and condition form because you said that it was "impossible for you to identify a 'disconnected smoke detector' on the rental inventory mosheet when that's not what it is." It was, in fact, a disconnected smoke detectorWhen our employee performed you move-out walk-through, they rightfully took a picture of this damage, as there was a hole in the ceiling with wires coming out of itThis hole was not listed as any kind of damage on you moinventory and condition form, so when our office conducted the security deposit deductions, they went by the picture that they had of the damaged ceiling, which was identified as a disconnected smoke detectorHad you listed this damage on your moinventory and condition form, we would have had the information that this was present upon your move-inAdditionally, when you brought to our attention the presence of the functional smoke detector in the same room, we immediately issued you a check for the disconnected smoke detector deductionPoor reviews on social media sites tend to have an inherently negative selection bias, especially for property management companies, as it is very rare that a tenant is going to leave a comment detailing just how jazzed they are to pay their rent every monthThese have no bearing on your security deposit dispute, the disputed amounts of which have already been refunded to youThank you, and have a good day! University Realty, [redacted] ***

Mr [redacted] , This is in response to your continued dispute for the security deposit withheld for the leased property at [redacted] ***, for the lease term from Aug11th, to Aug2nd, You have indicated that we have not been answering you, although our records show that you spoke with [redacted] a few times on Tuesday and we replied to your dispute email and your son’s roommate email on Wednesday We require all Security Deposit Dispute communications to be in the form of email or other written communicationThis way, there is no confusion as to what was said, and all communications are time-stamped and datedIf we do not return your calls is to keep the communications in writing for the obvious reasons stated aboveThe MoInventory and Condition Form was taken into account when assessing the amounts to be withheld for the security depositThe MoInventory and Condition Form is not considered a maintenance request, rather it serves primarily to memorialize the condition of the apartment at move-inAny items listed on this MoInventory and Condition Form that do not constitute a health or safety hazard are not required to be repaired, as the apartment was leased in "as-is" condition, per section of the Lease ContractWith respect to the walls, the following was written on the MoInventory and Condition Form: Living Room Walls - Front Door Dirty Outside light fixture rustedKitchen Walls - Outside Refrigerator Stained top dirty, LG & Long dent on left side of FridgeDining Room Walls - Dirty especially entrance to kitchenBedroom Walls - (closest to front door) Crack in top baseboard! Need to be fixed or re-caulkedBath Walls - (closest to front door) Door under sink does not close and all doors walls dirty and stained.Bedroom Walls - (back of apt.) large crack east wall from ceiling all the way down the wallBath Walls - (2nd Bath) large crack - covered up paintOf the above listed "wall" damages, only the fields for the dining room walls, the Bedroom (back of apt.), and the Bathrooms actually included damages to wallsNone of these damages are included in the painting charge assessed to the accountThe items that required additional paint are as follows: Hand print on the wall, shoe print on wall near entry, writing on a door panel, black smudges through the living room and entry, furniture marks throughout the property, and several marks near power outlets in the bedroomsThese are lawful deductions, as these damages were not present in the apartment at the time of Moaccording to the MoInventory and Condition Form we have on fileIn regards to the cleaning, the low amount of $charged for the additional cleaning needed at this property reflects the fact that a partial cleaning had already been completed and was taken into accountThe Move Out Information Addendum to your Lease Contract states, under "Cleaning," Section 1, "In the event that the cleaning is not done to our satisfaction, we will send a professional cleaning crew and we will deduct the cost from your security depositCleaning charges will START at $for an efficiency or bedroom, $for a bedroom, $185.00+ for a bedroom." As you can see, we charged your account $less than the stated minimum, as just the floors still needed a thorough cleaning before the new tenant could move inWe do have pictures of the condition of the apartment's flooring after move-out that clearly show dust bunnies, small pieces of trash, and dirt on the floors that were present at the time the move-out walk-through was completedThese charges were lawfully deducted, per the Lease Contact, and will thus not be removedWe hope that you realize that we took care and caution in applying the charges and did our best to keep them at a minimumAs far as the refund check, Check number [redacted] dated was mailed on as we have stated previouslySince you have not received it and we have not received it returned either at our office, it could be lost in the mailAs an option we can put a stop payment on the check and reissue a new onePlease let us know

Please see the attached response from WSFS Bank to the [redacted] Revdex.com Complaint

Customer was called by [redacted] DDOS The customer stated that Stein Mart was misleading the general public with the wording of "sale" on the coupons The customer stated that every item in the store is on sale and therefore the coupon for any sale item shold be used on any item in the store.The policy was explained to the customer He was told that Stein Mart is an off price retailer offering items at a discounted price from a dept store pricing stategy He was explained that our "sale" items were clearly marked throughout the store with "sale" signs.The customer just once again wanted to express that he felt mislead by the wording

Please see the attached response to Ms*** second letter