Steiner Sports

ID#[redacted]
[redacted]
[redacted]Dear Revdex.com:We certainly apologize there was confusion with this order. ([redacted]) We always strive to meet the needs of our customers and will fix the situation here. It is my understanding that [redacted]...

[redacted] spoke to Brooks C[redacted] , JJ's boss who is now handling the situation. We will get the stick signed and get it picked up to do so once the athlete is back in New York. This should be toward the end of August.  We certainly appreciate your business and again apologize there was an issue here. Should you need to contact me directly, I may be reached on [redacted].Thanks in advance,Peter C[redacted]Service Manager?

Feb. 18, 2016
 
Case #1112733
 
Mr. Josh B. Ryan
 
Dear: Revdex.com:
 
We at Steiner Sports always strive to meet the needs of our customers. [redacted] participated in a  fun promotion that we ran in...

which we received a tremendous response. As part of the promotion each person who received a gift card could use 1 gift card per order and 1 gift card in total. In this instance, [redacted] created 4 orders [redacted] and [redacted]. He also used 2 gift cards per order.  As a result this violated the terms of the promotion thus the orders were cancelled. I am sorry there was an issue on the phone as well. We would be happy to return whatever was sent to us or something similar if it was for example a players card. I may be reached directly on ###-###-####. 
Thanks in advance,
Peter C[redacted]
Service Manager
###-###-####

Case #[redacted]Sept. **,2015
[redacted]Dear Revdex.com:We at Steiner Sports always strive to meet the needs of the customer. We are sorry that he had an initial issue with the bat he received. Sales order-[redacted].  Mike K[redacted] has spoken...

to [redacted] regarding the Game used bats that he was sending. We were waiting for the bats to come in which they recently did. Apologize for the delay. The order for the bats is [redacted] and will be delivered next week. [redacted] appreciated the call and acknowledged this was a satisfactory solution as previously promised. We again apologize for the initial issue and anticipate this is now resolved. We certainly appreciate [redacted] auction order and hope to work with him in the future. Should you have any questions, please contact me directly at ###-###-####.Thanks in advance,Peter C[redacted]Service Manager?

We always try to meet the needs of our customers. In this case we did not have that specific item and the head of our auction group spoke with [redacted] earlier today. We were able to work out a solution and this issue has been resolved. Should you need any further information I may be reached...

on ###-###-####. 
Thanks in advance,
Peter C[redacted]
Service Manager

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Mid Hudson Dispute Services:
We at Steiner Sports always strive to meet the needs of our customers. In this instance, an item was listed as a place holder and had a $1 value...

which is obviously incorrect. This is a $1000 item. I apologize that no one contacted you directly, but the order was cancelled by the web team. While we do run promotions, this item would never be sold for $1. Due to the confusion here, a gift card for $50 was forwarded to you to use at your convenience over the next year. Should [redacted] need to reach me, I may be contacted on ###-###-####. I will follow up next week to ensure the gift card has been received. 
Thanks in advance,
[redacted]
[redacted]
[redacted]

[redacted]
[redacted]
Dear Revdex.com:
We at Steiner Sports try to always meet the needs of our customers. In this case we ran a fun gift card promotion that stipulated 1 card per order as well as 1 card per person and household. In this instance multiple...

card were entered on 4 different orders. Sales orders. [redacted] and [redacted] which had a different first name were cancelled. [redacted] has spoken to multiple people here and I am sorry he had an issue with 1 conversation. This promotion again stipulated 1 card per order which was not followed. He was also not charged as there were only authorizations on these orders which have been voided.  [redacted] should check his account and contact his bank in that regard. We would be happy to return any cards or similar items he had sent in and he can contact us to do so.  I may be contacted on ###-###-#### with any questions. 
Sincerely,
Peter C[redacted]
Service Manager
Steiner Sports
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me so long as this is an authentic mlb certified autograph jersey with the Steiner authentication as well. Once I receive this jersey, this matter will have been resolved to my satisfaction. Please send me the tracking number when you have had it shipped. 
Sincerely,
[redacted]

Revdex.com:
I have received my jersey and am satisfied with the product steiner provided to me
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This response from the company is incorrect. For one, I do not have an issue with just one conversation I had.  I have an issue with 3 conversations I had with your company, all specifically in the spirit of finding out all of the fine print that the company did not mention in any way, shape or form.  There would be no other reason to call twice before even placing any orders in the first place.  Your promotion's only original rule posted on the website was that the trade-in was limited to 1 per person, per household, which in itself is confusing because the way the company defines this statement is different from the literal interpretation of the sentence.  There was absolutely nothing stating in the initial promotion that orders were limited to one card per transaction.  Once the gift cards were returned, the back of the gift card then said limit one per transaction, which was something your customer service representative Mr. Z[redacted] conveniently left out of the first conversation.  This is why the second call was placed to the business.  Upon this conversation, Mr. Z[redacted] again let me know that even though the gift cards said limit 1 per transaction, 2 of them could be used on any (one) transaction.  The rules to this promotion seem to change by the minute with this company, once the company realizes that it will likely lose money or reduce profit because of their own oversights when offering the promotion.  This is the first time I have had any correspondence or offer to even return the items associated with the (eight) gift cards.  If the company has records of what items were sent in with the exact gift cards I would like to see the list so that I can confirm my item I sent in and can confirm the items sent in by the other 7 people who sent in trades for this promotion.  We would not want random items that are not the exact items that were sent in for the promotion.  The desired outcomes for this case is that my previous orders are honored and sent, or eight new gift cards are sent to replace the eight that have been voided.  However, if new gift cards are sent, I would need to be guaranteed that the gift cards would be accepted once redeemed on the website since that obviously is not a foregone conclusion.  This exact sentence is listed in the company's terms and conditions: 
"We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. "  
There seems to be a lot of gray area in this statement.  However, it does not state that the company may void legitimate gift cards and leave the customer with any amount of worthless plastic.  These gift cards were part of a trade in.  Eight people sent in items for this promotion.  We feel items have been stolen from us and we have been bait and switched to a much higher degree than what is acceptable.  We would like a legitimate solution and dont think that is asking too much.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

March **,2014
Case#[redacted]
[redacted]
Dear Mid Hudson Dispute Service:
We at Steiner Sports always strive to meet the needs of our customers. This was an unsigned photo through a promotion on the web. What she ordered was received, but evidently...

this unsigned photo was not included. The photo was sent today 3/**/14 and the UPS tracking number is [redacted]. Hopefully this resolves the issue. We apologize for the delay. Should [redacted]have any questions, I may be reached at[redacted]
Thanks in advance,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 Nothing has been settled we are still under negotiations 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I rarely write reviews, maybe because I’m real detail oriented and critical. OK, very critical. However, I feel compelled to give a huge shout out about Steiner Sports Memorabilia and in particular, Jack M[redacted]. I’ve done business with Steiner in the past and know that when I’m getting an autographed item, it’s the real deal.
I was getting a birthday gift for my Son. (Something that I know he would really want but also know he would never buy for himself because it would put him in deep trouble with his wife. ? ) For my recent purchase, Jack was my personal representative. When I told Jack what I was interested in, his immediate comments specifically described the item and subtleties about the item in a way that demonstrated he knew exactly about the item I wanted. Jack took my order, told me when I could expect my order, and handled it from there. No worries.
My order arrived on time (at my work), very well packaged. I was blown away with how incredible it was! When I showed some of my co-workers they were equally impressed! So, thank you Jack!
If you’re looking for that special collectible for yourself or someone else, I would strongly urge you dial up Jack (direct # ###-###-####) at Steiner.
BTW, I’m not an employee, friend, relative, etc. of anyone at Steiner. I’m just real, satisfied customer!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I have been an avid sports memorbilia collector for many years. I have purchased approximately 99% of my merchandise from Steiner Sports due to their reputation regarding product authenticity and exceptional customer service. They certainly aim to please each and every customer. I have had several complimentary correspondences with the owner, Mr Brandon S[redacted] and he has always replied with a simple "thank you for your business". I highly recommend conducting business with Steiner Sports for all serious collectors. They are a top notch company that is second to none!

Feb. **, 2016
 
Case #[redacted]
 
[redacted]
 
Dear: Revdex.com:
 
We at Steiner Sports always strive to meet the needs of our customers. [redacted] participated in a Cleveland Browns promotion. We received...

a great response and in fact are still distributing gift cards. His gift card for $100 has already been sent to him. We appreciate him participating and should he need his gift card number he can contact me directly at ###-###-####. I would be happy to help him. If he has not used the gift card as yet, please do so and enjoy the shopping. Please remember it is 1 gift card per order.Thanks in advance,
Peter C[redacted]
Service Manager
Steiner Sports

Feb. 26, 2016
Case #[redacted]
 
Dear Revdex.com:
 
We at Steiner Sports always strive to meet the needs of our customers.  We have spoken to [redacted] to resolve his auction issues.  We sent a call tag under return number [redacted] to pick up 2 items so we can refund him. We also  will credit him for the auction fees. The refund total is $365.80. As soon as we receive the 2 items, we will get him refunded. The items are due back here on Monday 2/**, so he will see the refund next week. If any questions, please contact me at ###-###-####.
Thanks in advance,
 
Peter C[redacted]
Service Manager
Steiner Sports

[redacted]Dear Mid Hudson Revdex.com:We at Steiner Sports always strive to meet the needs of our customers. This was a specific promotion with a limited number of items. In order to resolve...

the issue for [redacted], I have put in an order for the Dick Allen baseball with an inscription of 7xAS (7X All Star. ) It was priced at the same as his original Magic ball of $71.42. The sales order is [redacted]. I may be reached on ###-###-#### with any questions.Thanks in advance,[redacted]?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

The business has responded that they shipped out your jersey last Wednesday.  The tracking number is [redacted].

Revdex.com:At this time, I have not been contacted by Steiner Sports regarding complaint ID [redacted].
I did attempt to contact Steiner Sports yesterday, Monday, 10/**/16 at approximately 8:25 AM PST.  I spoke to a [redacted]...

[redacted] as to which I was told he would look into my order and would get back to me which is what I have been hearing over and over again without resolution.But since first opening this complaint through the Revdex.com, Steiner has made no attempts to contact me at all.
Sincerely,[redacted]