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Reviews Steinhafels Furniture

Steinhafels Furniture Reviews (101)

My husband and I purchased a very expensive kitchen table set at Steinhafels. The Steinhafels furniture salesperson also told us about this Guardsmen 5 Year Elite Furniture Protection plan, which seemed like a very good idea at the time. All we needed to do was to drop another $115 (plus change) for the plan, and we were told that Guardsmen would come repair ANY damages for five years. Even though our budget was very tight, we scraped together the money and bought the plan. The plan seemed worth it, especially since we intended to keep this furniture for a long time AND we intended on starting a family not long after the purchase. So the "5 Year Elite Furniture Protection Plan" sounded almost too good to be true.
Now we know it is too good to be true. While the consumer is focused on the "5 year" portion of the plan title, what is missing from the plan name is the "you only have 5 days to file a repair request" for the company to care about you. We discovered this after filing a claim for a scratch on the table, and the claim was summarily rejected because we filed it after the 5 day deadline, of which we had no prior knowledge. We feel like we were deliberately misled by the Steinhafels salesperson because the 5 day window (a VERY IMPORTANT detail) was conveniently left out of the selling of the plan.
So while the plan's name includes terms "five years" and "elite" giving off the impression that Guardsmen has the consumers' back and backing up the hype in the furniture store, the fine print of the protection plan tells another story indeed. No one at Guardsmen nor Steinhafels seemed to care about this issue we called to complain about the discrepancy between what we were led to be believe about the plan when we bought it, and what we actually purchased.
My husband and I were initially very happy with Steinhafels and Guardsmen and recommended their furniture and the protection plan to anyone who asked. We will be correcting that mistake the first chance we get.
Caveat Emptor. Buyer Beware, indeed.

+1

Review: I purchased a beautiful dining room table out of clearance a few days before we closed on our new house. We picked it up a few days later on 6/3 and dropped it off at our new house to be store in the garage until the big move. About a month late, Steinhafels came to deliver our new sectional and move the table from the garage and into the house. When we unwrapped the table we saw several gashes in the surface of the table!!! The damage was not there when we purchased (we have pics to prove) and there was no damage to the wrapping on it indicating any damage. The delivery guys were there to witness and told us to call customer service right away. They speculated that it probably happened in the warehouse. For weeks I tried to get an answer from customer service and nothing but runaround. Finally on 8/26 they sent out a tech to do the repair. He arrives promptly at the scheduled time and checks out the table. Due to the severity of the damage he says that it will have to be brought to the shop to be fixed. Today is 9/8, 13 days later and still no response! After holding for 33 minutes my call is finally answered. The rep tells me that we were supposed to contact them after the service visit. Contrary to what the service tech said. Then she tells me that they are not going to fix anything because it was an as is purchase!!! It has been 3 months since we picked up the table and we have dealt with nothing but run around and deferrals to be contacted later by another person only to get nothing but crickets time and time again! I spent around $1800 on this table and would not have spent a penny on the table if it had this damage from the start.

Worst service experience ever!!!Desired Settlement: Full repair or full refund.

Business

Response:

We have called Mr. [redacted] and explained our position of why the claim was denied. The item was sold as is with no warranty on 5/17/15 and the customer picked it up on 6/3/15. The customer called to report damage on 8/11/15. We did send a service technician as a courtesy, however the damage was too deep to make any such of repair. In talking to Mr. [redacted] we explained that the length of time it took to call in and that it was picked up, put in storage and was sold as is put us in a difficult spot. We just don't know where the damage occurred. Per our conversation on 9/10/15 we have decided to either allow the customer to either keep the existing table less $150 off and/ or return for full credit to either reselect and or refund. Mr. [redacted] wanted to discuss with his family and call us back. We are just waiting on his response.

Review: When I was looking into purchasing a table that was more than I wanted to spend I specifically asked about the financing and wanted to make sure that it would not be equal payments. I even asked to have the financing longer than 24 months since another associate informed that they did offer 36 months even though this sales associate didn’t think so. The sales associate called a manager and was told that I could have the 36 month financing and confirmed that it would not be 36 month equal payments. I was clear as I could not afford 100.00 a month but I could afford a percentage of the balance that would need to be paid each month and as long as I pay the principle balance off by the end of the 36 month I would avoid deferred interest and the sales associate stated that is correct even though she could not provide me specifically with what my monthly payment would be. I feel like this was deceptive as when I called today Steinhafels customers service the service rep. informed me that it has always been equal payments and that there is nothing that she can do about it. Again I feel like this was deceptive sales techniques which now put me into a tough situation having to pay 100.00 a month where I thought it would be more around 50.00. Shame on Steinhafels but you got your sale and that is all you care about. I am an educated man and I work for a bank so I know how financing works and I specifically work with our compliance and risk department.Desired Settlement: I would like to have the term increase to lower the payment or have what I was promised a 36 month term with a percentage that is due each month with deferred interest. As long as I pay off the balance before the end of the term no interest will be paid but If I am unable then I understand that I will pay all deferred interest.

Business

Response:

The finance plan this customer signed was for 36 equal monthly payments. We apologize if there was any misunderstanding that we may have caused with their terms. In order to resolve this complaint we are asking the finance company, Wells Fargo to switch the term to 59 equal monthly payments. There was no plan with the same or longer term that offered minimum monthly payments. Wells Fargo can take up to 2 months to reflect this change. By making this change we hope to make it easier for our customer to afford his payments.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Sunday, September 28 2014, We purchase a cabinet with a fireplace in it . We also decided to purchase the $99 charge for delivery as we were told by our [redacted]) that besides the delivery it would also include the set-up of the fireplace.The delivery was scheduled for Saturday October 4th. Two delivery men ([redacted] and [redacted]) came at 9:15 A.M. with only the assembled Cabinet - asked where the fireplace was and they said that was all we ordered. They called the warehouse and said then, a new guy helped load their truck and must of forgot to put on the truck. They would bring it back at around 2 P.M. When my wife got home, she inspected the cabinet and it had dings and a damaged crack on the side. She called Steinhafels and they said when the two delivery men come back to refuse it. The delivery men came around 1:30 P.M. with the fireplace and I told them it was damaged and had dings - they said they had a marker in the truck for the dings but they took it back because of the crack. They told us that they would reschedule a new delivery for either Sunday 10/5 or Monday 10/6 and would call us to let us know when they returned to the warehouse. They never called. I called Stenhafels back and talked to Ray and explained everything and he said the delivery guys had one more stop and would call around 6 P.M. and I said " don't you close at 6"^ and he said they were open till 8 and would call around 6 or 6:30 P.M. They never callled again. I called Steinhafels and got a recording saying customer service was closed. We went online to schedule another delivery date and finally received a call from [redacted]? saying the new delivery would be for Wednesday 10/8 and we asked if she could make it sooner and she said she would call me within an hour - She did call back and said the delivery could be on Monday 10/6 with no promise of a delivery time - I said fine. On Monday 10/6, three delivery men came ([redacted] , [redacted] and ?) with the cabinet still in the box not assembled and they said it does not come assembled unless you spend more than $400 - I told him we did spend more and he said they only deliver - they do not assemble. I tried to call my salesperson ([redacted]) and got voice mail. I then called Steinhafels again and they asked to talk to the delivery guy and then the delivery men said they would not assemble - it would take 2 hours and the cabinet was not suppose to be assembled - I told him that Saturday's delivery was assembled and he said that was suppose to go to the store as a store model. So, I guess they were trying to pass off a store model as new to us - I assume the fireplace we received is still the store model and only the cabinet is now new. I told them to leave and I would call Steinhafels. I called my salesperson again and explained what all happened and he said " he sold several fireplaces and they were all delivered assembled". I told him that if we had to assemble the cabinet with fireplace - we would of never had it delivered for $99 as it would of fit in our Rav4 truck. He was going to check on it as well. Today is now Wednesday, 10/8 and still we have not had a call from Steinhafels. So, we are still with the unassembled cabinet and the store model fireplace!

Also, on 2/27/11 we bought a cabinet with fireplace (price difference was within $50 of the new one) and had it delivered and it came assembled with the fireplace in it.Desired Settlement: I would like the cabinet assembled with the fireplace in it or a complete refund of the delivery charge.

Business

Response:

We apologize for the inconvenience this is causing. We have refunded the delivery charge to this customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Sofa Purchased in late October is coming apart at the seams. They scheduled a service call, then cancelled, a confusing mess. When we contacted service, again we were told that there would be a trip charge, etc. When we bought the sofa, they just said we couldn't return it if we didn't like it. We were explicitly told that the manufacturers warranty still applied, verbally and in writing. Steinhafels refuses to honor that.Desired Settlement: Repair of seams.

Business

Response:

This individual is referring to an As-Is sofa purchase they made in Oct 2015. The item was purchased by them out of one of our clearance centers. It was clearly disclosed on the price tag and on their receipt that they were purchasing the sofa in an as-is condition with NO SERVICE / NO HOLDS / NO RETURN / NO WARRANTY. We offer service on out of warranty items for a $59.99 trip charge and a $65 repair fee. This option was offered to this individual but they declined. We researched their claim with the sales associate who entered their purchase, and he claims he never made a verbal or written promise of a warranty on this sale since he is a manager in our company and is aware of our policy on as-is clearance center furniture. If this customer would like to send us photos of the condition of their furniture and where the seam is opening up, we can assess the problem and decide what options we can offer them. They can send photos to [email protected]. The customer also should also give us their customer code off their receipt on the email.

Consumer

Response:

Review: 5 years ago my husband and I purchased a living room set from Steinhaufel's in Madison, WI. The sales person pressured us into buying the "don't use it, don't lose it" guardsman warranty. He explained that there was "no risk to us" and that if we did not need to use the warranty, we would not lose it's value and the money would be refunded after 5 years. The cost of the warranty was around $200.

5 years elapsed and we never used the warranty, so I contacted the store for a refund. I was told that a refund would not be issued and that a store credit would be provided. When I explained to the employee that I had moved out of state (and in fact knew I would be moving out of state when I purchased the furniture and would NEVER have agreed to purchase the warranty had I known it was a store credit) she let me know that there were no Steinhaufel's furniture stores in my current state and that there was nothing she could do. I relented and asked her to please send the store credit to my new address. The store credit arrived last week and clearly has an expiration date noted as 1/18/15 (ALREADY EXPIRED). The salesperson when we bought the furniture CLEARLY said this was to be a cash refund. I re-read all of the documentation associated with the warranty (I saved EVERYTHING from the time of my purchase) and no where within does it note that the "don't use it, don't lose it" program would be refunded as "store credit" if not used. To provide me with store credit which expired 10 months ago was just an extra slap in the face.Desired Settlement: My desired outcome would be to have the warranty I paid for (and was told at the time of purchase would be refunded, if not used) be refunded in cash.

If Steinhaufels refuses to honor our original agreement, at a minimum they should provide me with a store credit that has not already expired.

Business

Response:

There was an error on the expiration date for the batch of Guardsman certificates that were mailed out to our customers last month. We apologize for this error and will extend the expiration for this customer to 3/18/2016. We have never sold the Guardsman protection plan with the agreement that we would refund the money our customers paid for the plan. The terms are; If you do not require in-home service, or require any other services offered by your 5-year service plan on your furniture during the life of your plan, you will be issued a full store credit equal to the price of your service plan. This credit can be used towards a future purchase of any new furniture up to 90 days after your service plan expires, excludes accessories and rugs. This is published on the Steinhafels Website; http://www.steinhafels.com/service/guardsman

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Im very disatisfied with Steinhafels Furniture store. I purchased a dining table set and 2 additional chairs. The sales rep was polite and seemed helpful, but I was urged and was recommended to purchase the Guardsman Furniture Protection Plan. I was guaranteed by this sales rep that it was in my interest and would protect my investment. Little did I know, nor was I told anything regarding the hoops I would have to jump through to even request a claim if used or needed. My purchase was in March 2014. And I had damage in middle of August 2014 which I also Put my service request in as well. And to this date I have been denied my request. The technician that came out even, to inspect, he also said it was covered and needed to be replaced. He sent his report to Guardsman. From there, I contacted Guardsman to see what was going on, and that's when I was told my service request was not covered and was being denied that even with the report from the technician, that they Guardsman have the overall final choice and decision. This is absolutely unfair. I was urged to get this protection plan and now I'm left robbed of my hard earned money. It is unfair and wrong to misrepresent a protection plan giving a person misleading information.Desired Settlement: I want an apology for time wasted and being put through the stress. I want my Complete table set and the 2 additional purchased chairs replaced OR I want a complete refund of my table set along with a complete refund of my So called Guardsman 5year elite furniture protection plan.

Business

Response:

We apologize for our customer's experience with the Guardsman protection plan. We have called this customer and left a message for her inviting her to come to one of our stores to select a different set and return the original one. We will also give her free delivery on the reselection and pick up of the old set.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We purchased a sectional From Steinhafel's that cost us $9269.05. (This included a guardsman warranty), on 9/13/14 but wasn't delivered until 11/22/15. The sales person advised us that with kids (12,15) and 2 dogs that the warranty would be worth the money. Anything that went wrong would be covered. The couch fabric SNAGS on everything! In less than a year this couch looks terrible. We have a 7 pound Papillion (dog) that I would imagine goes on the couch when we are not home. Did she make some snags? probably. But why would a salesperson sell us a couch that cannot accommodate daily use of a family? She knew we had pets and kids. The kids were with us when we bought it.

I emailed and put in a request to Guardsman for warranty repair and was denied. I emailed Steinhafel's and told them I was very unhappy with the couch. They called me ASAP and sent someone out to look at the couch and took pictures. I just received an email from Stenhafel's saying they will not honor the 1 year warranty. WOW. We do not abuse our furniture - we are an active family that probably uses this sectional less than the national average. The fabric of this couch should not be used on furniture that ever plans on getting used. Steinhafel's chooses not to work with us on this?? I haven't even mentioned the feathers everywhere from the pillows, which is a minor but still very annoying issue..Desired Settlement: We are willing to work with them on some kind of change of fabric of this couch. I don't think that is so unreasonable.

Business

Response:

Steinhafels strictly adheres to manufacturers’ warranties. [redacted]'s warranty states; Upholstered fabrics are warranted against defective material or workmanship for one year form the original date of purchase under normal care and use. This warranty DOES NOT COVER... fading, piling, shrinkage and is not valid where there is evidence of heavy soiling or abuse such as chemical treatment, improper cleaning or animal abuse. The Guardsman protection plan does not cover stains or damage caused by animals (beaks, teeth, and claws), except stains caused by a specific incident of pet bodily fluid.Our technician's report states there was damage to the fabric by pet use. We apologize, however this is not covered under either the Mfr Warranty or the Guardsman plan. Please see attached photos. We will not re-upholster or replace this customer's furniture due to these circumstances.

Business

Response:

We apologize again if this sounds repetitive or scripted, but this is our consistent position in this matter. We pride ourselves in providing outstanding customer service under our manufacturer's warranties. This customer purchased furniture on 9/13/2014 and took delivery on

11/10/2014. The furniture is manufactured by [redacted]. This North

Carolina manufacturer is a reputable maker of fine furniture that

Steinhafels has been doing business with for over 40 years. Steinhafels

strictly adheres to manufacturers’ warranties. Manufacturers'

warranties cover against manufacturing defects but they do not cover

against wear, tear, or damage. King

Hickory's warranty on fabric states; Upholstered fabrics are warranted

against

defective material or workmanship for one year form the original date of

purchase under normal care and use. This warranty DOES NOT COVER...

fading, piling, shrinkage and is not valid where there is evidence of

heavy soiling or abuse such as chemical treatment, improper cleaning or

animal abuse. The Guardsman protection plan does not cover stains

or damage caused by animals (beaks, teeth, and claws), except stains

caused by a specific incident of pet bodily fluid.This customer

first reported snagging and threads pulling up on 10/21/15. Our

service technician visited this customers home on 10/27/15. His

inspection report stated there was damage to the fabric on every seat

and inside back pillow by possible pet use. The furniture is being used

in some way to cause this. We have had no other reports of anything

like this on the other same sectional groups we have sold in the past 14

months. We

apologize, however this is not covered under either the Mfr Warranty or

the Guardsman plan. Please see attached photos. We will not

re-upholster or replace this customer's furniture due to these

circumstances. Please see attached photos

Consumer

Response:

Review: I purchased over $10,000 in furniture in 2011. I also purchased additional cverage from Guardsman. In December 2014 one of the motors on my loveseat started to make noise. I called Guardsman an it took until January 22 2015 until they came out and looked at the problem. They send a repair company that told me the same thing I already knew my motor was bad. Now it is February 3, 2015, and I had to have my girlfriend sit on the phone for over an a hour to get through to Guardsman. They told her that the part has been ordered and will take 4=6 weeks to ship to our houseorThen ten minutes Laura received a call from Steinhafels stating that they just received a call from Guardsman ordering the part. At this time I believe guardsman. Steinhafels can kiss my [redacted] and Is a liar. They have taken advantage of the wrong person and I will not let this go.Desired Settlement: I want my money back for the additional money I paid for Guardsman Insuranse. I will never buy from Steinhafels again and my next stop is the [redacted]

Business

Response:

I spoke to customer and apologized for her experience. We had a good discussion and came to an agreement. We again apologize for the frustration this has caused.

Review: I purchased furniture from Steinhafels in 12/09 and at that time also purchased a "furniture protection plan" because I was promised by my salesman that if I did not use the service within 5 years my money would be returned to me "in cash". I repeatedly questioned this to make sure it was a cash back offer because otherwise I would not have spent the money on this service. I called Steinhafels 12/4/14 to check on the status of my refund. At this time I was told it was a gift certificate from Steinhafels and that it had been sent to me in November. I told them I hadn't received a gift card and that that wasn't the terms I had been given upon purchase. I requested to speak to a higher level manager but no one has returned my call. Interestingly I have since spoken to 3 other individuals who were told the same thing upon purchase of furniture and the protection plan and then were not given cash back. I believe they are instructing their salespeople to mislead consumers as to the terms of this service. No where on my Steinhafels receipt or on my Guardsman Protection receipt does it say anything about a gift card refund. It states " Don't use it Don't lose it". I spent over $4,000 at their store and they are going to lose a patron over an approximately $235 refund check.

Thank you for your time.Desired Settlement: I would like the store to honor the terms given to me by the salesman upon my purchase, and refund my $234 in cash as I was promised, and in the future to be honest and straight forward about the guardsman plan.

Business

Response:

We apologize if there was a

misunderstanding regarding the Guardsman "Don't use it, don't lose it"

protection plan. Steinhafels always intended to mail out gift certificates

for the amount customers spent on the plan if they never made any claims on the

plan during the 5 year protection period. We processed a $129.99 rebate gift

certificate for this customer on 11/11/14, but she called and said she never received

it. We then re-issued her a $129.99 gift certificate good towards anything in our stores and mailed it on 12/5/14. We

also extended the redemption period to 365 days instead of the normal 90 days.

We again apologize for her inconvenience. We take issue with this customer's statement alleging that we train our staff to deliberately mislead our customers on this program. It was Steinhafels policy from day one, 5 years ago, when we first started the Guardsman protection plans to remiburse our customers with gift certificates good for the amount they paid for the plan. There is nothing deceitful or dishonest about this. This customer is also is alleging a verbal conversation she had 5 years ago. There was nothing in writing promising her a "cash" refund. Steinhafels has a reputatiuon for doing business honestly and we consider this gift certifiate to be fair and beyond what any other company does with protection plans. This customer can use this gift certificate towards anything at our stores and has a full year to do so.

Shop ANYWHERE Else . . . Steinhafel's is all about what every single other reviewer (plus no doubt thousands more) have negatively written about . . . . poor customer service, lies, broken promised delivery dates, damaging of furniture in advance of delivery, during delivery and damages to your own house during delivery.
Part of why they procrastinate on delivery is because they want to get the delivery past the Visa/Mastercard dispute window of 60 days from purchase . . . that way, you can't charge-back if any issues; and issues there will be.
Steinhafel's will not take back, will not refund without literally pulling both your hair and teeth out. They cheat people and are not proactive in resolving anything or even in talking with you, to resolve.
AVOID . . . Go ELSEWHERE; You'll be GLAD YOU DID.

Review: THE APPROPRIATE TOPIC IS "DAMAGE TO CUSTOMER'S HOME / PROPERTY"

DURING THE RETRIEVAL OF AN INCORRECT ITEM - THE FURNITURE STORE EMPLOYEES CAUSED DAMAGE TO OUR HARDWOOD FLOORS AND WALLS.

THIS ALL BEGAN WHEN I SAW A CHEST OF DRAWERS ON THE STEINHAFELS WEBSITE THAT WE WOULD'VE LIKED TO FURNISH OUR HOME WITH. SO, I WENT INTO THE STORE AND EXPLAINED TO THE SALES PERSON THAT I WISHED TO HAVE THAT CHEST OF DRAWERS IN THE "RED" FINISH. SHE SAID OK & WROTE UP MY ORDER - WHEN I RECEIVED THE DRESSER IT WAS DARK - A MOCHA COLOR VS A REDDISH MAPLE COLOR - I PHONED AND EXPLAINED THIS - SEVERAL TIMES - FINALLY THE SALESPERSON SAID IT ONLY COMES IN A MOCHA COLOR - I SAID I HAD ORDERED THE RED TO MATCH OUR INTERIOR - THEIR WEBSITE HAD OUTDATED PICTURES AND THEY WERE PLANNING TO NOTIFY THE PURCHASING / WEBSITE ORGANIZER TO REMOVE THAT COLOR ITEM.

SO.....I ASKED THAT THIS ITEM BE PICKED UP - IT DID NOT LOOK GOOD WITH OUR REDDISH OAK FLOORING & BLINDS.

THE GUYS THAT PICKED UP THE DRESSER (IT WAS UPSTAIRS IN OUR BEDROOM) WERE MAKING AN AWFUL LOT OF NOISE- I WAS PREOCCUPIED WITH A PIPE LEAK THAT WAS DUMPING WATER OUT OF OUR GARAGE CIELING AND DIDN'T PAY MUCH ATTENTION TO WHAT THEY WERE DOING TO MY HOUSE - JUST PRAYING THEY DIDN'T FALL DOWN THE STAIRS - THEY SEEMED INCOMPETENT FOR THE TASK - IT IS A LARGE, HEAVY SOLID WOOD CHEST OF DRAWERS.

UPON TAKING THE DRESSER OUT THE FRONT DOOR - I SAW MY WALL PAINT IN A FEW PLACES ON THE DRESSER - I COMMENTED TO THE GUY THAT THIS WAS AN ISSUE. THEY TOOK THE DRESSER OUTSIDE TO THE TRUCK AND RETURNED WITH A SMALL, CELL PHONE AND ASKED ME TO SIGN: 1. FOR THE PICK UP OF THE DRESSER & AND 2ND SIGNATURE - I ASKED WHY - HE SAID "TO CONFIRM HE DIDN'T PUT ANY HOLES IN THE WALLS". WELL THIS WAS TRUE - I COULD NOT SEE WHAT I WAS SIGNING AND WAS PRETTY SURE THERE WERE NO "HOLES IN THE WALLS". SO A LITTLE WHILE LATER I VENTURED UPSTAIRS AND FOUND GASHES AND GOUGES IN NUMEROUS PLACES OF OUR LOVELY, RECENTLY REFINISHED HARDWOOD FLOORS AND RECENTLY PAINTED WALLS.

I CALLED CUSTOMER SERVICE IMMEDIATELY - AT FIRST THEY SCHEDULED A DATE FOR A REPAIR TECH TO COME OUT. - THEN BACKED DOWN AND IT SNOWBALLED - THEY COMPLETELY DENY ANY LIABILITY BECAUSE I SIGNED THEIR DAMAGE WAIVER ----------------BUT THERE IS ABSOLUTELY NO WAY TO SEE WHAT YOU ARE SIGNING - THEY BRING IN A CELL PHONE AND ASK FOR A SIGNATURE - THEIR POLICY IS PRINTED NOWHERE FOR THE CONSUMER -------WE'VE PURCHASED FROM THEM NUMEROUS TIMES OVER THE YEARS AND NEVER HAD SUCH INCIDENT - NOW THAT IT HAS OCCURED IT IS SO VERY TROUBLING. [redacted] HIMSELF IS IGNORANTLY DENYING ANY RESPONSIBILITY TO A VERY GOOD CUSTOMER OVER THE YEARS. WE FEEL THAT SINCE THEIR POLICY IS NOT IN WRITING FOR THE CONSUMER THAT THE DAMAGE IN OUR HOME SHOULD ABSOLUTELY BE REPAIRED AT STEINHAFELS COST.

You cannot read anything that you're signing. You just sign a small cell phone size object.

We purchased a dining set a couple of Christmases ago. And a lot of living room furniture in years prior. We feel like you are offering extremely poor service by denying this claim.

The employees know they did this damage & they LIED to me about what I was signing.Desired Settlement: REPAIR OF OUR HARDWOOD FLOORS & PAINTED WALLS

Business

Response:

This is a complaint that we have already responded to on 12/9/14. We have made two delivery stops

to Ms. [redacted]'s home. The first was to deliver her a drawer chest on

11/15/14, and the second was to pick up the drawer chest on 12/6/14

because she wanted it returned for a refund. On both trips our

delivery team presented a delivery damage waiver to Ms. [redacted]. We

present a damage waiver to every customer to sign before a delivery team

leaves a home. The waiver states very clearly that any damage must be

reported while the delivery team is still in the customer's home. Ms.

[redacted] had the opportunity to inspect the path of delivery for any

damage. On both trips to her home she signed off on the waiver while the

drivers were still in her home. This waiver states; STEINHAFELS

WILL NOT BE RESPONSIBLE FOR HOME AND / OR PROPERTY DAMAGE REPORTED

AFTER THE DELIVERY TEAM LEAVES THE RESIDENCE. Steinhafels

will not be performing home repairs for Ms. [redacted] because she signed

off on the damage waivers on both of our delivery trips. Please see

attached signed waiver forms.

Business

Response:

You have copies of the signed waivers in of our two previous responses. The customer checks a box and then signs the waiver. By signing the waiver Ms. [redacted]

released us of liability. Its says in all caps what they signed.

Customers can be emailed all signatures upon their request, similar to

when you sign for a UPS package. Again, below is what Ms [redacted] signed off on. She had an opportunity to read it and check on the path of delivery before she signed it.

February 27, 2016
• Order placed for a china hutch (2 pieces)
March 5, 2016
• Delivery - Both pieces damaged; both pieces were returned on the spot
March 7, 2016
• Called and set delivery date of March 10, 2016
• Requested after 6 pm delivery
• Told only after 4 pm was guaranteed
• Said I fulfilled my end of delivery by being home March 5. Asked for flexibility. Was told there is nothing else Steinhafels can do.
March 9, 2016
• Delivery window provided was 4 pm to 6 pm
• Said I would call back to reschedule when my schedule was known
March 16, 2016
• Called to reschedule and set delivery date of March 19, 2016
• Afternoon requested
March 17, 2016
• Delivery window provided was 11:15 am to 1:15 pm
March 18, 2016
• Called to reschedule and set delivery date of March 25, 2016
• Requested an afternoon delivery
• Told time could not be guaranteed
• Said I fulfilled my end of delivery by being home March 5. Asked for flexibility. Was told there is nothing else Steinhafels can do. Said I would cross my fingers delivery was in the afternoon.
March 23, 2016
• Delivery window provided was 11 am to 1 pm
• Called at noon and asked to speak to a manager
• Was told by the rep that a manager would probably give the same answer: there is nothing we can do about a delivery time.
• Said I wanted to speak to a manager anyway
• Was told a manager would call back; not available at the moment
March 24, 2016
• Called at noon and asked why no one had called me back
• Was told policy on call backs is 24-48 hours
• I said that is not reasonable
• Asked to speak with a manager on the spot but was told a manager was not available and would call me back
• 3 pm the customer service rep that I talked to on the 23 called me and said a manager would not be calling back because there was nothing they could do. I said she told me that yesterday, but I wanted to speak to a manager anyway. She said she said that, but was told to deal with the situation anyway. Too busy to call me back. I told her I was going to keep the March 25 delivery and hope the truck runs late.
March 25, 2016
• Delivery personnel called saying the delivery would be early (before 11 am). I said that didn’t work and explained the situation.
• Delivery guy called the manager.
• Called back and said a delivery would need to be rescheduled.
March 25, 2016
• I went to the Madison store around 2 pm and asked to speak to a manager.
• The above text was also presented.
• Manager and assistant manager were sympathetic, but said there was not much they could do.
• Manager and assistant manager called the truck to see if an afternoon delivery (that day) was still possible.
• It was not.
• Manager said he would look into the delivery and would call me.
• Manager called shortly after and said a Thursday after 4 pm delivery was the latest that could be done. I scheduled the delivery for Sunday, April 3.
April 3
• Pieces were delivered.
• The bottom piece was damaged, despite being inspected before delivery. My fiancé and I are 90% sure the bottom piece was the same damaged piece from the initial delivery, with an attempted repair.
• The top piece didn’t make into the house, as the bottom piece was damaged.
April 4
• Original salesman called to see if everything was alright as delivery has not been accepted yet. He left a message.
• I called to schedule another appointment after work and explained everything that has happened so far.
• Third delivery was scheduled for April 16.
• The rep apologized and asked what I ‘wanted’, to which I responded ‘two new/undamaged pieces delivered to my house and set up’.
• I asked the rep to reiterate that the pieces be inspected before delivery.
April 5
• I emailed the salesman, Joel, and attached the above summary up through April 3.
• Joel responded apologetically and offered to contact him if there was anything he could do.
April 6
• I responded with a lengthy email and asked that corporate be made aware of the poor customer service and asked to be contacted by corporate and by the individual(s) the inspect the pieces prior to delivery.
April 8
• Joel responded, but his response was disappointing. We feel he basically blew off the previous email.
April 14
• I requested that we be called by the individual inspecting the pieces, again.
April 15
• Joel responded and said the manager will be calling me. I thanked him.
• Manager called me and told me that both pieces had personally been inspected and were ‘flawless’. I thanked him for the inspection and call.
April 16
• Pieces were delivered. Both were well wrapped in plastic and moving blankets. Both pieces were in good condition.
• The delivery guys removed one packet of parts which included brackets for the bottom shelves and installed the brackets and shelves. No additional set up was completed by the delivery guys.
• It was later discovered by us, that two additional packets of parts were missing. The parts included foam pads to place between the two pieces, mending brackets to connect the two pieces, screws for the mending brackets, and brackets for the upper glass shelves. It was also later discovered that the screw-in center leg was missing.
• Due to the missing pieces, the china cabinet remains unusable. Additionally, WE have to lift the hutch piece off the buffet piece in order to screw in the center leg and to place the foam pads.
• We are hopeful the buffet was not scratched due to the absence of the foam pads when the delivery guys set the hutch on the buffet.
April 16 - afternoon
• We contacted Steinhafels via web chat and requested the missing pieces.
• I asked for delivery of the pieces directly to my house, but the request was denied and I was told I would have to go into the Madison store to pick up the missing pieces.
• I was told to call on Thursday (April 21) to confirm the missing pieces were at the store.
April 21 - afternoon
• I called the Madison store and was told the pieces were there and was told they were ready for pickup.
April 21 - after work
• I drove to the Madison store to pick up the missing pieces. The pieces were not ready to be picked up as it seemed they would be. The warehouse guy had to get on the forklift and locate the box containing the entire hutch piece. He proceeded to open the box and eventually found the two missing packets of pieces. However, only the hutch pieces was shipped to the store, so the missing leg was not included.
• This took nearly an hour, when I anticipated it would take 5 minutes.
• I called customer service and let the rep know the leg was still missing.
• I asked that the leg be mailed or dropped off at my house, so that I didn’t have to make another trip to the store.
• The rep agreed stipulating she would need manager approval.
April 22
• I received an email stating the mailing/drop off of the leg was approved and was asked for a call back.
• I called and was told a delivery was scheduled for an even exchange of the buffet. I said I would not be there, as this would be the 4th delivery for the china hutch. I asked that the leg just be left at the front door or in the mailbox.
• The rep said she would send me an email letting me know when the leg arrived.
April 24
• I received an email indicating an April 26 delivery during the day.
April 26
• After lunch, I received a call from the delivery guys saying they were close. They had NO IDEA I was not going to be there or that I only needed the screw-in leg. I asked them to leave the leg in the mailbox, at the front door, or in a safe location out of the rain.
• A manager called me several minutes later and asked for a better explanation. I explained I just need the center screw-in leg and that I had asked that just the leg be mailed to be before being told the entire buffet would need to be delivered. He said he needed to talk with his manager to get approval to just leave the leg and said he would call back. I told him not to call back unless the leg was not being left at my house, because I have already been beyond inconvenienced by this entire delivery.
To date (May 16, 2016):
1. A manager has not called me back, despite me asking for one to call me on three separate occasions.
2. I have spent several hours on the phone with delivery reps.
3. I had to physically go into a store for a response other than ‘schedule another delivery time’.
4. I had to physically go into a store to pick up missing parts.
5. There have been two deliveries that have been sent back due to ‘worn/used’ looking pieces being delivered.
6. I am fairly sure there was an attempt to deliver the same bottom piece that had previously been sent back.
7. No one has offered anything other than to deliver within the normal delivery times, despite the fault being Steinhafels for delivering damaged products.
8. It has become very clear that everyone in the organization is perfectly fine with completing their task/role and then handing the issue off to someone else.
9. I have spent 15-16 hours beyond the initial delivery making phone calls, writing emails, going to the store twice, and being home for additional deliveries.
I would like to add that everyone that I have talked with, both in person and on the phone, have been more than pleasant. They have listened and been understanding, just unable to do anything more. This whole experience has been unbelievably frustrating. This is no way for a reputable company to treat a client.
[redacted]Email correspondence, phone records, and web chat can be provided if desired[redacted]

My husband and I purchased a sofa and loveseat from Steinhafel's furniture shortly before the Christmas of 2014. The fiasco started when we had cash to pay for our purchase and we were informed that evening that the store does not accept cash. We were informed that the order was placed and the next day I could go online and pay with a credit or debit card through their website. So, back to the bank the next morning and re-deposit the $$$ into the account and then I proceeded to use my debit card to pay for the furniture online. Well, the website must have had a glitch because they captured the money in my account but Steinhafel's said the transaction did not go through. I kept calling my bank because I could see the transaction online, was told it would settle out, Steinhafel's would get the $$$ and all would be good. Frankly after almost a week it never was resolved. I even spoke to one of the managers and they were quite rude to me over the phone concerning this transaction. Finally after over a week and much frustration my bank and their bookkeeping finally got things straightened out for us. We picked up the furniture Christmas Eve.
In March, I noticed the cushions were shot and there were separations in a few spots on the cushion fabric on the sofa and loveseat. I called customer service and a few weeks later their service tech came and accused my husband of the dog damaging the fabric because there was dog hair on the furniture. The next week I was called and they said they would replace the foam core of the cushions. Thursday June 11,the service tech arrived to change out the foam cores. I happened to be vaccuuming when he showed up at my doorstep. I asked him if he thought that the foam cores should be switched because the fabric itself was so worn looking and pilling all over. He did not know, asked how I clean the sofa and love seat, and accused me of using my Dyson vaccuum and ruining the fabric with that because it was too powerful. The tech proceeded to change the foam core on the loveseat but left the other 3 cushions in their boxes laying in my living room and left. Thursday, June 18th I was called and informed that Steinhafel's could order me new cushion casings but I would have to pay for them. After much arguing on the phone and stopping in in person they finally agreed to order me new casings for the cushions and backs. Now I am told it will be 6-10 weeks before the new casings will show up. Seriously??? There are only the 2 of us that live in our home-along with our dog who does like to spend time with us on the sofa in the evening. I am so disappointed with my furniture. I guess if we would never sit on it the quality would be just fine. My friends and family members have seen the condition of the furniture and frankly, its quite embarassing having such worn looking furniture.

Review: We purchased a bed from Steinhafel's my husband and I noticed the bed had really started to get uncomfortable for us. We called the store. 1st time out the tech said it wasn't covered under warranty clause because it wasn't sunk enough and I was notified the next day that it was not by Steinhafels. Months have gone by and the bed has gotten so bad we can't sleep in it. We have been on an air mattress since April. Called Steinhafels in the beginning of May 2015 and we had a appointment for June 1, 2015. The tech came out and apologized for the condition of the bed. Told us the bed is bad and it does qualify for the warranty. He said we should hear from Steinhafels with in that week. It is now 6/11/2015 and no communication from Steinhafels about allowing us to pick out a new bed. We are still sleeping on a air mattress. The only person who seems to care that our bed is garbage is the tech. We have not received good customer service from Steinhafels. At this point I could never recommend them to anyone. It is a sad to know I have a great friend [redacted] who works for a company that doesn't care about there customers. I am ready to head to social media and the news regarding the lack of. Very disappointed.Desired Settlement: We are seeking a bed of our choice for our bed that is covered under there warranty. For all Steinhafels has put us through since our first complaint about there bed. We have spent the last 9 months in pain and feeling as if we were going to fall out of bed while sleeping on the bed purchased from Steinhafels. Then had to buy an air mattress to get some rest to function on a daily basis with less pain then we have had in there bed.

Business

Response:

On June 8, we approved this customer to reselect a new mattress. We have entered a credit for what she paid for her original mattress that she may use towards her new selection. All she has to do is go to one of our stores to make her selection. We thought we had communicated this to her and apologize for her inconvenience.

Business

Response:

We have refunded the delivery fee to this customer. Her refund with tax is 100.33 and will be going back to the credit card she used to make the purchase.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the refund of the delivery charge. Thank you

Review: We have recently remolded our home and were looking to purchase new furniture. [redacted] highly recommended that we use the decorating package that Steinhafels offers and thought [redacted] would be a good match for us. I first met with [redacted] at our house on Friday, November 8th. I had told her what we were looking for as far as furniture and she helped me then finalize my paint color choices. We were supposed to meet with [redacted] on Saturday November 16th but she had contacted us that morning and let us know that her mother was ill and wondered if we could reschedule our appointment, which we were happy to do. On Sunday November 17th, we came to Steinhafels to meet with [redacted]. She went over the floor plan for our living room that she had drawn up and we also looked at the furniture pieces she had picked out. We were very pleased with what she had picked out for us, except when it came to making a decision on picking out a bedroom set. When [redacted] was at our house, she did not measure out our bedroom, like she had done for the living room so when looking at pieces for our bedroom, we could not make a final decision because we had to go home and measure to make sure the pieces we wanted would fit. Before leaving on Sunday, we purchased our couch, recliner, tables, lamps and rug for our living room, along with our dining room table and chairs. We left in agreement that we would go home measure our bedroom and get back to her with the measurements and she would look for lamps for our bedroom and also some art pieces for our living room. My husband, Monday morning the 18th, emailed [redacted] the measurements for our bedroom. [redacted] then emailed us the floor plans she drew up for our bedroom and we decided on. We then came to the store an hour or so later and ordered the bedroom set we picked out. [redacted] told us that everything was in stock (except for the rug we ordered) and then set up for all of our items to be delivered today, Wednesday the 27th. [redacted] did not have any lamp ideas picked out for us or any art pieces for our living room. She said that she was going to the dells for the next three days to decorate a hotel but that she would get back to us when she got back with lamp and art ideas. Please note that we do not have any light fixtures in our bedroom, these lamps are our only source of light for our bedroom. Today is Wednesday November 27th and I have not received ANY communication from [redacted] in regards to any lamps or art piece ideas. On Monday November 25th, my husband received a delivery confirmation email. In the email it listed out the pieces that were scheduled to be delivered today and my husband noticed that our bedroom furniture was not listed. He forwarded the deliver confirmation email to [redacted] and asked her to look into our bedroom furniture for us, as we were told all pieces were in stock (except for the rug we ordered) and everything was coming together. [redacted]'s response was that she was out of town and asked that we contact customer service and she provided us with the phone number. We contacted customer service and were told that not all of the pieces were in. We asked them to deliver what was available and were told that they would have to call us back with a commitment to do so. We asked [redacted] for any assistance she could provide us in getting this situation straightened out. [redacted] replied to my husbands email on Tuesday November 26th at 12:33pm stating that she noticed delivery was scheduled for the pieces that were in for today. We still have not received an expiation from her as to what happened to "everything being in stock" when we placed our order, nor have we received any communication from her about when our bed will be in stock, or the lamps and art we were still interested in purchasing. I reached out to [redacted] yesterday and asked him to look into everything for us and help resolve. [redacted] was able to look into it and get back to us and let us know that the bed would be in stock today but just wouldn't make the delivery truck and he is also working on setting it up for delivery. Shouldn't this have been something that [redacted] should have taken care of for us especially since we paid her $400.00? We paid $400.00 to have your store provide us with extra service, advice and assistance for our experience. I am not a happy with the way this has all turned out. I really do not understand what we paid the $400.00 dollars for if this is the treatment and service we were going to be provided. One would think that in paying for a decorating package that someone would come to your house, go through your house and provide you with ideas on all rooms of your house, even if it is not specifically what you had in mind. We have two other bedrooms in our home, which [redacted] never gave us any ideas for.In summary here are the items that have made this experience unfavorable:We thought when we purchased this service every room would be designed and configured. Not just one living room and a bedroom. There are two other bedrooms, a bathroom, and a basement bar/office/rec room. The bedroom plan was drawn up for 2 nightstands only one was ordered, causing three separate trips to the store.No lamps, accessories or artwork has been recommended. When Steinhafels called to schedule delivery for the second one an automated call then placed me on hold for 15 minutes and then asked if I wanted to leave a message. No second delivery has been scheduled at this time and nobody has contacted us. Lack of follow up from [redacted] even to see if we liked how it looked when the furniture arrived.We paid $400 for something any of your in store sales team could have done had we brought our room measurements into the store. No other rooms beyond the living room were measured or designed for us. We realize this email is rather lengthy but wanted you to see understand our experience from the beginning. [redacted] is very pleasant to work with when we have been engaged with heDesired Settlement: We would like a $400 refund on the design service we purchased. Steinhafel's design team did not live up to the expectations they set when they sold us the service. They claim to have done the work but they haven't.

Business

Response:

A refund for this customer's decorating services was processed on Feb 5, 2014.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My wife and I purchased a sectional sofa set and coffee table from steinhafels back in September of 2013. At the time of purchase they offered us a protection plan that was to cover any damages, stains, tears, rips, and anything in between. We bought into this "guardsman 5 year" protection plan for $215.74 (10% of our total order).

After a little over a year we noticed some stuffing coming from underneath the backrest cushions. Upon investigation we found the backrest cushion on one section of the middle sofa has torn away from the actual back of the couch. Causing the stuffing to fall out of the bottom.

At that time we contacted Guardsman to get the couch fixed. We jumped through their hoops, and received an answer back from them stating that their services would not cover the damage due to it being within 1/2" of the seam. (please note, they made this determination from a picture, no representative actually saw the couch). At that time I contacted Steinhafels, because according to Guardsman this was a manufacturer issue.

My phone conversation was brief with Steinhafels, because they said it was no longer under the 1 year warranty from the manufacturer or their own 1 year warranty. I explained my dissatisfaction, since I paid extra for a protection plan and despite of that they want to charge $120 just to come look at the couch let alone make any repairs.

They seemed to not care even in the slightest that their protection plan is basically a scam. With a list of exclusions that they fail to mention. The part that upsets me the most is that my family and I take good care of our furniture, and this is a clear manufacturer defect and we're out of luck? Yet if I sliced a hole right through the cushion they would cover it? I'm beyond disappointed with Steinhafels and Guardsman, Their customer service, and their product in general.Desired Settlement: I just want my couch repaired.

Business

Response:

We have contacted this customer and set up one of our own technicians to do the repair. Customer has agreed to let us send our tech.

Review: I bought a leather section last year during the memorial day sale...my wife and myself were purchasing the first new furniture of our lives... We asked the sales rep Theresa to direct us to the most durable leather couch they have. Needless to say we did not get that. We have had nothing but problems...stitching is pulling out, the chase lounge chair had a cable snap or something (technician fixed) the chrome finish on the cup holders is worn off and there are numerous spots on the coach where the finish is coming off the leather. We had a tech come out only to tell us its not a manufacturer defect and only the cup holders would be replaced...no further explanation...He repeatedly questioned my wife on our dogs behavior on the couch and implied that he could cause millimeter sized specks of the finish to where off...I am looking for steinhaffels to uphold their guarantee and correct the problem...If not I will escalate accordingly thank you...Please ONLY contact via emailDesired Settlement: That I have couches that I can appreciate and not hate paying a large bill on.

Business

Response:

To whom this may concern,

Thank you for forwarding this complaint to us. On March 11, 2014 our technician found the furniture soiled and abused. He filed the following report.

On the Left Arm Facing recliner and armless piece, the seats are peeling and the color is wearing off... the is set very

dirty. It looks like its from a dog when its paws are wet or muddy. The top of the chaise seat also has color loss. The top stitching broke off 5 inches

from the armless seat. There are also loops pulled along edges from dog claws. The storage console has the chrome finish rubbed off from cup holders.

On the Right Am Facing chaise, I reconnected the rip wire to inside bracket. Took pictures...We can order new cup holders and UPS to customer.... 8:05 AM - [redacted]

On March 13, we called this customer and left them a voicemail advising that the only thing we can replace are the cup holders. However, due to the customer not maintaining their furniture properly,

the issues he is reporting are not covered under any factory warranty. The warranty covers properly maintained furniture against manufacturer defects. This customer has not properly cared for and

maintained his furniture. We would recommend he get in touch with a leather restoration company if the wants the damage repaired. We can recommend someone

if he calls us. Please see attached pictures as evidence of the damage.

Steinhafels

Business

Response:

We are reaching out to our manufacturer and are working with them to get the necessary parts to repair this customer's furniture. This is being done for the customer on a no charge basis as a courtesy. We highly recommend that he take precautions with his pet and cover the furniture with a blanket before allowing it on the leather surfaces. There is not a guarantee against animal nails, claws, or body oil and how it will react with leather surfaces. We have advised the customer that we are going to take care of the repairs for him and value his business.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: several issues with this purchase. Had product marked incorrectly. Order wrong corner tv srand. Was never able to reach any member of store by phone, left voicemail for store manager and my call was never returned. Had to drive from green bay to [redacted] to speak with store manager. Now delivery is scheduled for today 2-4 and at about 350 was called that they are unable to make delivery. Tried to call store back to yet again talk to someone and get delivery reset and they refuse to reset delivery. Left voicemail for store manager and still waiting for a return call. so far this purchase has been a big mistake. The service has been very poor as well. I will likely have to again drive 45 minutes to get this resolved.Desired Settlement: Would like a return call when left for manager and I hope this gets resolved as one item is still on order. I shouldnt have to drive and walk in for a member of management to talk to me.

Business

Response:

This customer purchased a Whalen TV stand that was tagged incorrectly at our [redacted] store. We showed

the Honey Maple on our show room floor, which is what the customer wanted, but the tag was for the

Cherry finish. The day she picked it up was a Saturday,

and our manager says she had no messages on her phone. However she did talk with her later and found

that we still had stock on the Honey Maple that was clearance priced. It was less money then what she orig paid. As a customer courtesy we also gave her free delivery and had

it scheduled for Saturday 3/28 delivery.Customer called our manager on Saturday

and left a message, and was not happy that she received a call that the

delivery would have to be rescheduled. Our manager returned her call, apologized

for the inconvenience, and explained that one of our delivery drivers was ill and the truck was going to have to return to our warehouse. We had other customers who were inconvenienced that day as well. All the customers were called and rescheduled. Her delivery was rescheduled for Sunday 3/29. We will have our [redacted] manager call her again today and apologize.

I purchased a couch and a chair back in May 20, 2015. It was special order and told me that it would take about 10 to 12 weeks, but I received an email saying that it would be delivered on September 24th which is more than what they told me. The sales guy never told me that it would take this long for this particular brand since it is coming from oversea. I called the customer service and told me they would charge restocking fee if I cancel the order. I was not very happy about it. I have to wait more than 4 months for my couch and a chair. If I have known that it would take this long, I wouldn't buy this particular brand. I have been shopping my furniture from steinhafels, but I have second thought now since they don't have a good customer service.

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Description: Furniture - Retail, Mattresses, Interior Decorators & Designers, Furniture - Outdoor, Furniture Stores (NAICS: 442110)

Address: 569 N Milwaukee Ave, Vernon Hills, Illinois, United States, 60061-1557

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